Independently Rated Highest in Quality
E i g h t h                              Consecutive Year        
Originally Earned:
April 2004
We declare that Mapleservice, Inc. HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #412
(707) 986-8972
327 O’Hair Court, Suite F
Santa Rosa, CA 95407

MapleService, Inc. installs, services, maintains and replaces all types of plumbing, heating and air conditioning systems for residential and commercial clients throughout Sonoma County. In addition to fixing toilets, tankless water heaters and other appliances, the family-owned and operated company offers trenchless sewer and drain replacements, video camera sewer inspections, certified backflow testing and more. As a LEED-certified contractor, it’s qualified to provide clients with a variety of energy-efficient and water-saving products.

Owners Roger, Rodney and Dale Maples are second-generation proprietors of MapleService—their father, Wayne, founded the firm in 1960. Dale Maples credits his company’s years of success to its grounded business approach. “We’re a relatively large company, but we operate very much like a small establishment,” he explains. “We’ve developed a personalized way of doing business, and that’s endeared us to our customers.”

MapleService’s technicians are required to attend four years of industry training and are encouraged to obtain certification in the California Uniform Plumbing Code, basics of HVAC, first aid, CPR, gas piping and solar energy. According to Mr. Maples, the company’s high performance standards translate to an equally high rate of recommendation— more than 85 percent of its business comes from referrals.

Company Philosophy

“Our goal is simple: to offer professional plumbing services and provide the most qualified plumbers for our customers.”

Serving all of Sonoma County including Rohnert Park, Cotati, Cloverdale, Healdsburg, Windsor, Santa Rosa, Petaluma, Guerneville and Sebastopol.

Air Conditioning
Heating
Plumbing
Repair Service

American Standard
American Standard
Coleman
Kohler
Kohler
Mohen
Takagi
Takagi

Comparative Summary

A recent television commercial for Mapleservice asks viewers how a company manages to stay in business for 50 years. The answer: by delivering satisfaction. It’s been a winning formula for Mapleservice, one of Northern California’s most recognizable and trusted names in plumbing and heating. Founded by Wayne Maples in 1960, the company is now entering its second half-century in business under the...
Read more »

Frequently Asked Questions

Q: Will you give an estimate over the phone?
A: "Until we see the situation, we just can’t. It wouldn’t be accurate, which isn’t fair to you. But we do give a fixed, upfront quote for all jobs."
Q: How can I improve the energy use in my home?
A: "We’d recommend repairing the duct work, installing energy-efficient appliances and insulating your pipes."
Q: What can I do to improve water use?
A: "Questions like that—reducing water use, reducing allergens, plumbing fixtures all going bad at once—involve lots of variables. Our best recommendation is to have one of our plumbers come out and see exactly what’s causing t...
Read more »

Map

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Industry Info

You don’t need a plumber with sales training. You need one with plumbing training.
These days, when plumbers say they’ve received training, it’s increasingly likely that they’re actually referring to sales training. It’s a trend that troubles Roger Maples, co-owner of Mapleservice. He suggests that when...
Read more »
Findings based on statistically reliable research from 225 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File
Legal & Finance

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
87%
n = 225

Diamond Certified Qualification

Based on 225 customer surveys, we declare
Mapleservice, Inc.
has passed all rating steps and has earned
The Diamond Certified Award
No. 412
Continuously qualified since April 2004.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

George C. Verified Customer Name
"Basically their service, they were quick and responsive to my needs."
See All Survey Responses
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

See video

Company Capabilities Table

Mapleservice, Inc.
http://www.maplesplumb.com/
327 O’Hair Court, Suite F
Santa Rosa, CA 95407
(707) 986-8972
(707) 585-5877 fax
DCID7075859979

Mon – Sat: 7:30am – 5pm

Serving all of Sonoma County including Rohnert Park, Cotati, Cloverdale, Healdsburg, Windsor, Santa Rosa, Petaluma, Guerneville and Sebastopol.

Dale, Roger and Rodney Maples
50
30
LEED
767710
Liability Insurance, Worker's Compensation
Heating and Cooling Contractors Association, Plumbing, Santa Rosa Chamber of Commerce
Eureka Chamber of Commerce - Business of the Year, Humboldt County Builders Exchange Construction - Person of the Year (2006 - Rodney Maples)
1960
Air Conditioning, Heating, Plumbing, Repair, Service
American Standard, Coleman, Kohler, Mohen, Takagi
4,050
Residential and Commercial Property Owners
Manufacturer's Warranty
Sonoma Plumbing

Photo & Video Gallery

Mapleservice, Inc.
Mapleservice, Inc.
Mapleservice, Inc.
Mapleservice, Inc.
Mapleservice, Inc.
Mapleservice, Inc.
Mapleservice, Inc.
Mapleservice, Inc.
Mapleservice, Inc.

Survey Responses For

Mapleservice, Inc.

Mapleservice, Inc.: Average 8.5 out of 10 based on 225 unique customer surveys of these open ended questions.
Customer Name
First name and last initial used to protect the privacy of the customer.
Verified Customer Name
Confidential surveys were conducted by telephone so that the customers' identity and actual purchase were confirmed.
Q1
Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Customer Satisfaction Rating
Q2
Survey Question: If you need this product or service in the future, would you use this company again?
Customer's Intent to Return
Q3 & Q4
Survey Question: When you think about this company, what would you like to tell other consumers? What did you like best about this company?
Verbatim Customer Survey Response Based on Last Purchase Experience
George C. Verified Mapleservice, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very reasonable, reliable, clean, and they do nice work."

"Basically their service, they were quick and responsive to my needs."

Bill W. Verified Mapleservice, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did a nice job, and they cleaned up after they were done. I couldn't have asked them to be more efficient."

"They were prompt, they came when they said they were going to, and they finished when they said they would. Everything worked out just perfectly."

Bill W. Verified Mapleservice, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It is the best company I have run into, frankly. I have even called the head of the company to tell him how good they were."

"The workers they sent out, and the way they did the job was excellent."

Brenda T. Verified Mapleservice, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did a good job."

"They did a good job."

Cheryl F. Verified Mapleservice, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would tell them that they know exactly what they are doing. They are extremely professional, very kind, and very helpful."

"Their professionalism"

Emily C. Verified Mapleservice, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend them."

"They offered good service."

Frankie D. Verified Mapleservice, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend them."

"They did a good job."

Mia B. Verified Mapleservice, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I think they are very good, and they do everything really well. They can be a little expensive though."

"I like the fact that they do everything very thoroughly. They are very good."

Gary I. Verified Mapleservice, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Reliable"

"They fixed the problem."

Herbert F. Verified Mapleservice, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are on time, and they do what they say they will do."

"I have used their services for many years, and they are very nice."

Kevin D. Verified Mapleservice, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are super responsive. If you need someone urgently, they show up even before you expect them. They are fantastic. I can't brag about them enough."

"The last time I called them, I had an urgent need. They were able to work things out in my favor."

Mike S. Verified Mapleservice, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I recommend them. They do good work."

"They are quick, and they have reasonable prices."

Russ M. Verified Mapleservice, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very efficient, on time, and they take care of business."

"Their response, and their customer service was excellent. They were very dependable. They showed up and did the job."

Tom G. Verified Mapleservice, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I thought they did a great job. They came after another company had failed. They came out, they perservered, and they were great."

"They were easy to talk to and very professional. They just got the job done. They were really cool guys."

Wayne G. Verified Mapleservice, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Dependable"

"Honesty"

Annibel G. Verified Mapleservice, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They just did a little repair for me and they hooked some wiring up."

Charlie W. Verified Mapleservice, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their worker had a very pleasant personality and a really positive attitude. He really wanted to please us. They came in and fixed what we requested. They did a very good job and they did it in a very timely manner."

David F. Verified Mapleservice, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Prompt service and excellent knowledge of what we needed"

Dennis S. Verified Mapleservice, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The guy was courteous. His quick response was appreciated. I was very happy with the service that I got."

Gary D. Verified Mapleservice, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Friendly and prompt, they were reasonable, knowledgeable, and very professional."

Gladys M. Verified Mapleservice, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He came and did what I wanted. He made a nice report. I was selling my place and I had to have my furnace checked out. He checked it out and wrote a nice report. I was pleased with his service."

Ken L. Verified Mapleservice, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Everything, the technician was very nice and professional. He did the work quickly. I have used them a few times now."

Linda S. Verified Mapleservice, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The information I received was accurate. The caliber of the serviceman was good. They showed up on time and they were pleasant. Overall, it was a pleasant experience. "

Lisa G. Verified Mapleservice, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They came out the same day they were called. They did the work quickly."

Meadow S. Verified Mapleservice, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were able to fix my faucet. They did what I called them for."

Pat D. Verified Mapleservice, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did the job. It was one of those things that was difficult to figure out the exact cause."

Robert T. Verified Mapleservice, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They just do a good job. The person who worked for me was very nice. I didn't have any problems with the work they did."

William J. Verified Mapleservice, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They followed up and did what they said they would do. "

Woody T. Verified Mapleservice, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The gentleman who came to help arrived within a day. When he arrived, he was prompt."

Andy A. Verified Mapleservice, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I thought they were great. I would use them again in the future."

Bonnie E. Verified Mapleservice, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did a very good job."

Cathy C. Verified Mapleservice, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were cautious, and they explained everything to me. They answered any questions that I asked."

Cindy C. Verified Mapleservice, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He was polite and pleasant. He did a good job. He actually fixed it."

Gary B. Verified Mapleservice, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very responsive. They had to work with the gas company. They were very professional."

James G. Verified Mapleservice, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very thorough, and they had a very competitive price. They did a good job. They were a well trained group of guys. They had good equipment. They did all that needed to be done. They were very professional."

John B. Verified Mapleservice, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were courteous and knowledgeable."

Marion A. Verified Mapleservice, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They explained everything to me."

Melissa B. Verified Mapleservice, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The fact that their technicians kept coming back until they solved the problem, they had to come back three times."

Michael K. Verified Mapleservice, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The quality and the service, the personalities of the people were great too."

Pete K. Verified Mapleservice, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The guy fixed it. He had the part, and he fixed it without a problem."

Fred W. Verified Mapleservice, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They know their stuff, and they are good. They are very cooperative, professional, and they do good work."

Bob B. Verified Mapleservice, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were responsive to what we needed, and they were quick. "

Dorothy O. Verified Mapleservice, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were courteous, and they kept everything very clean. I was amazed at how clean they were. They laid out rugs. They were also very nice. It was wonderful."

Ann L. Verified Mapleservice, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were on time. They also did some extra things for us at no charge."

Rod A. Verified Mapleservice, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were an excellent company. I was an underwriter in the past, and Maple was one of my biggest accounts. "

Bernard P. Verified Mapleservice, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Scott was excellent. I've used them for over seven years."

Walter R. Verified Mapleservice, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I was satisfied with the work and the quality. They were prompt too."

Bruce O. Verified Mapleservice, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did a very good job."

Helen S. Verified Mapleservice, Inc. Customer Name
Q1:10 out of 10
Q2:No
Q3 & Q4:"They did very good work."

Vernon C. Verified Mapleservice, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did beautiful work. I liked their efficiency, speed, and the quality of the materials they used. "

Kevin A. Verified Mapleservice, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were thorough and complete."

Freda A. Verified Mapleservice, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They came pretty quickly when I called them."

Roger C. Verified Mapleservice, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are prompt, and they do what they say they will."

Lucille D. Verified Mapleservice, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I liked their promptness, knowledge, and courtesy. "

Nicole G. Verified Mapleservice, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They came fast, and they knew what they were talking about."

Dennis M. Verified Mapleservice, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were prompt, knowledgeable, and professional. "

Jan R. Verified Mapleservice, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were timely and knowledgeable."

Charles S. Verified Mapleservice, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They seemed to know what they were doing."

George W. Verified Mapleservice, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They completed the job."

Julia Z. Verified Mapleservice, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were honest, polite, and they showed up on time. "

David W. Verified Mapleservice, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are good in an emergency. They come out right away and have a very competent staff. They also troubleshoot very well; I am very comfortable with them. "

Norma M. Verified Mapleservice, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Oh I don't know, they did what I needed them to do I guess. "

Donna B. Verified Mapleservice, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like the fact that the gentleman they sent out alerted me to a larger problem, which he was able to nip in the bud before it turned into something more expensive. They are also very honest. "

Margaret R. Verified Mapleservice, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They offer quick service and they seem to do good work."

Dennis K. Verified Mapleservice, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are prompt and efficient. We use them quite a bit."

Dick M. Verified Mapleservice, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They do beautiful work. It was an excellent installation."

Dorothy C. Verified Mapleservice, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were prompt and polite."

A.L. Verified Mapleservice, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are courteous and helpful. My wife liked working with them."

Victoria V. Verified Mapleservice, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were fast and they got the job done when I needed it. "

Robyn L. Verified Mapleservice, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very nice and when there was a problem they came out right away and corrected the mistake. I have used them several times."

Ms. R. Verified Mapleservice, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They came out quickly and were easy to work with."

Hilary M. Verified Mapleservice, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Zack Petersen is a plumbing God. The guy is great. But, we did have trouble once with an on-call guy who did not want to come out and it was an emergency."

Chris B. Verified Mapleservice, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did a good job and they are honest. I know Roger personally."

Ron K. Verified Mapleservice, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They came right away."

Rick J. Verified Mapleservice, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They show up on time, are very knowledgeable and explain what is going on."

John K. Verified Mapleservice, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were helpful in explaining options I had in solving a problem and they did very good work."

Kitty R. Verified Mapleservice, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were informative. They completed the job quickly and the gentleman was very nice."

Alice P. Verified Mapleservice, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I liked that they actually showed up. Once I called them for an appointment and no one came."

John R. Verified Mapleservice, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Professional, knowledgeable and hard working"

Patricia R. Verified Mapleservice, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I liked the personality of the young man who came out and the speed in which the job was done."

H.T. Verified Mapleservice, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like the fact that they respond quickly and deal with us accordingly. We have an excellent relationship with them."

Shawn S. Verified Mapleservice, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are professional, courteous and do a good job."

Gayle M. Verified Mapleservice, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very courteous and knew what they were doing."

Richard M. Verified Mapleservice, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were on time and did the work correctly. "

Darrel E. Verified Mapleservice, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Honest people and fair, they didn't charge me an arm and a leg."

Bill R. Verified Mapleservice, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I thought that they were very fair and the quality of the product and service was very good."

Kathy C. Verified Mapleservice, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are polite and nice."

Shirley T. Verified Mapleservice, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I call quite often and they respond quickly."

Louisa J. Verified Mapleservice, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are courteous, cheerful and they clean up after themselves."

Bruce E. Verified Mapleservice, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They got in, got out and did the job and no problems."

Mr. S. Verified Mapleservice, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were quick and clean. We are very pleased."

Betty M. Verified Mapleservice, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Professionalism and I feel safe with their workers in my home."

Delores S. Verified Mapleservice, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were efficient and Zack was very nice."

Robert C. Verified Mapleservice, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They came at an awkward time for us and did the job quickly and cleaned-up. "

L.A. Verified Mapleservice, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The fact that they came out on Sunday when nobody else would."

David M. Verified Mapleservice, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"How convenient they were, they came out on a holiday evening and got the job done right."

Elaine S. Verified Mapleservice, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are friendly and talked me through the whole thing."

Ryan H. Verified Mapleservice, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"Nothing"

"They came out on time, they did their job, and it worked. I had a leak that is now fixed."

Edith S. Verified Mapleservice, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They seem to be dependable and honest. They show up on time."

"They seem to be dependable and honest, and they show up on time."

Kurt L. Verified Mapleservice, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"We were very happy with the service. They were very clean and very qualified. I don't think they would try to rip anyone off."

"They were very prompt."

Scott G. Verified Mapleservice, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They were very thorough, they worked as hard as they could until the very end, and they solved the problem."

"They were very diligent."

Steven C. Verified Mapleservice, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They did a thorough job, and they seemed to make me pretty happy with what they did."

"They fixed the problem."

Bob W. Verified Mapleservice, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"We called him and he came and did the job. It was pretty satisfactory."

Eden C. Verified Mapleservice, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were quick to call me back and come by to look at the job. The guy who came really looked like he knew what he was doing."

Jim S. Verified Mapleservice, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were on time and informative. They were telling me what they were doing as they were going and they answered questions about the way things worked. Also, they kept my wallet's benefit in mind. They informed me of a service plan that would save me some money."

A.R. Verified Mapleservice, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The guy who came out seemed very knowledgeable about the different aspects of the job. We had a problem with our garbage disposal. He seemed to know what to check and what products were available."

Bob P. Verified Mapleservice, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were on time, and they did what they said they would do."

Geraldene M. Verified Mapleservice, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"He was pleasant and on time."

Larry C. Verified Mapleservice, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They are available and responsive."

Pat M. Verified Mapleservice, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"His promptness and politeness, he also explained everything completely."

Margaret A. Verified Mapleservice, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Their workers were decent."

Regina R. Verified Mapleservice, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were very good. I have their card in case I need them in the future. "

Rosalie G. Verified Mapleservice, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They came in and did what we asked. They were also very neat."

Mike C. Verified Mapleservice, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were pretty prompt."

Betty S. Verified Mapleservice, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were personable and knowledgeable."

Ellen Y. Verified Mapleservice, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They came right away."

Laura Y. Verified Mapleservice, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were quick."

Judith J. Verified Mapleservice, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The people are nice and very competent. We have been very pleased with them."

Sue K. Verified Mapleservice, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were friendly and got it done, no problems."

Michelle C. Verified Mapleservice, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They came out right away and did a good job."

Stanley F. Verified Mapleservice, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were polite and very fast."

David C. Verified Mapleservice, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They seem to do a good job and finish quickly. I have never had a problem."

Lucille Y. Verified Mapleservice, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They came when they said they would and got the job done. I have used them quite a bit."

Joyce G. Verified Mapleservice, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"It was a while ago and I don't remember exactly what they did, but they got it done so I guess they were okay. "

Linda P. Verified Mapleservice, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They came out when I needed them and they did good work."

Sandie F. Verified Mapleservice, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Their efficiency"

Karen F. Verified Mapleservice, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They came out in a timely manner and got the job done quickly and efficiently."

Flora C. Verified Mapleservice, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I don"

Winnie K. Verified Mapleservice, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I like that they are prompt and efficient."

Randy V. Verified Mapleservice, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They came out as soon as possible and did a good job."

Kelly M. Verified Mapleservice, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They are fast and do a good job."

Lawrence M. Verified Mapleservice, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The rates were reasonable."

Alexander S. Verified Mapleservice, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were very professional and came out on a Sunday in an emergency."

Darrel S. Verified Mapleservice, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Professionalism "

Pete S. Verified Mapleservice, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They did a very good job and they were prompt."

Sharon A. Verified Mapleservice, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were friendly and helpful. They did a good job I guess."

Maryann C. Verified Mapleservice, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were very clean, quick and seemed to know what they were doing."

Steven D. Verified Mapleservice, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were prompt and did a good job."

Debbie B. Verified Mapleservice, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They responded right away."

Bob F. Verified Mapleservice, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"Generally, I would say that they are very reliable and courteous."

"They are prompt and neatly attired, unlike some plumbers. I would say generally the work is done correctly. If there is any problem, they are good to fix it."

Jane S. Verified Mapleservice, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"I have been very satisfied."

"They are prompt, they give me an estimate, and they do the service."

Joseph D. Verified Mapleservice, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"They were on time, neat, tidy, and clean. They were also polite and efficient."

"Efficiency"

Murray W. Verified Mapleservice, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"Nothing"

"I liked their promptnes,s and they were here when they said they would be."

Katie G. Verified Mapleservice, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The thing I liked best was the personality of the guy who came out to the house."

Nancy D. Verified Mapleservice, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They did a good job. They were professional and clean."

Pauly D. Verified Mapleservice, Inc. Customer Name
Q1:8 out of 10
Q2:No
Q3 & Q4:"They came by on time."

Peter P. Verified Mapleservice, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were punctual to the schedule they gave us. They gave us an estimate and the work came in under the estimate. They were very professional."

Rosane A. Verified Mapleservice, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I trusted them to do the job right."

Alan G. Verified Mapleservice, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were prompt."

David D. Verified Mapleservice, Inc. Customer Name
Q1:8 out of 10
Q2:No
Q3 & Q4:"He was respectful and courteous."

Diane B. Verified Mapleservice, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The representative was nice, clean-cut, and honest."

Dick D. Verified Mapleservice, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They got the job done."

Linda A. Verified Mapleservice, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Their promptness"

Stephen D. Verified Mapleservice, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were prompt, and they knew what they were doing."

Chuck M. Verified Mapleservice, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They cleaned things up nicely, and they were knowledgeable about what they were doing."

Peter W. Verified Mapleservice, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The guy that came out was willing to resolve the problem. He had to come back, and did so the same day at his own expense."

Henry K. Verified Mapleservice, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The service is pretty good. I continue to use them because they are very good at what they do."

Hans C. Verified Mapleservice, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were available, they knew what they were doing, and they were reasonably priced."

Honey D. Verified Mapleservice, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They seemed competent."

Eileen H. Verified Mapleservice, Inc. Customer Name
Q1:8 out of 10
Q2:No
Q3 & Q4:"They were extremely helpful on the phone. "

Myma H. Verified Mapleservice, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They are easy to get a hold of."

Audrey L. Verified Mapleservice, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Nothing special"

Bill R. Verified Mapleservice, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They are geared up for big projects. "

Jannette V. Verified Mapleservice, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"It usually doesn"

K.F. Verified Mapleservice, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"No response"

Susan J. Verified Mapleservice, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I have used them several times and I just like them. "

Robert R. Verified Mapleservice, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They are great. I use them every time. "

David N. Verified Mapleservice, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They are good guys and seems like they know what they are doing."

Matt P. Verified Mapleservice, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were available and reasonable. I have used them on several occasions. "

Julie B. Verified Mapleservice, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They got the job done and everything went okay."

Ellen S. Verified Mapleservice, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were responsive and got the work done quickly."

William H. Verified Mapleservice, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were very personable and did good work."

Joe Q. Verified Mapleservice, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were quick, in and out, and they came when I need them. "

Dean C. Verified Mapleservice, Inc. Customer Name
Q1:8 out of 10
Q2:No
Q3 & Q4:"They came out when we called them and it was an emergency. They did a good job."

Bernard P. Verified Mapleservice, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They came when they were supposed to and they did the job."

Debra R. Verified Mapleservice, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Depends on who they send out, I've had good and bad experiences with them. "

J.J. Verified Mapleservice, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I don't remember. All we had done was our back flow."

Bob G. Verified Mapleservice, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were fast."

Debra Z. Verified Mapleservice, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were friendly and they seemed to be competent."

Sandra P. Verified Mapleservice, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were quick."

Debbie D. Verified Mapleservice, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They are very thorough and did what I asked them to do. I also know Enard who works there."

Kathryn M. Verified Mapleservice, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were on time."

Wayne R. Verified Mapleservice, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The friendly attitude of the guys"

Ilse E. Verified Mapleservice, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were very accommodating with my problem."

Norman D. Verified Mapleservice, Inc. Customer Name
Q1:7 out of 10
Q2:No
Q3 & Q4:

"I don't make recommendations for plumbers. It is an individual thing."

"They had well equipped trucks and the right parts."

Ann O. Verified Mapleservice, Inc. Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"He was very cordial, pleasant, and he did the job without too much fuss. He was prompt."

Leslie F. Verified Mapleservice, Inc. Customer Name
Q1:7 out of 10
Q2:No
Q3 & Q4:"The work they did was fine. We haven't had any problems."

Rebecca A. Verified Mapleservice, Inc. Customer Name
Q1:7 out of 10
Q2:No
Q3 & Q4:"They came right away, even though, it was a holiday. "

Helen B. Verified Mapleservice, Inc. Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"I liked their attitudes."

Patty M. Verified Mapleservice, Inc. Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"Their promptness and knowledge"

Wanda S. Verified Mapleservice, Inc. Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"The kids that work there are great and do good work."

Richard C. Verified Mapleservice, Inc. Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"They were available when I needed them."

Connie W. Verified Mapleservice, Inc. Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"He did a good job."

John W. Verified Mapleservice, Inc. Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"They were dependable."

Alejandro M. Verified Mapleservice, Inc. Customer Name
Q1:7 out of 10
Q2:No
Q3 & Q4:"They did previous work on the house we bought so I used them, but I thought they were expensive."

Richard S. Verified Mapleservice, Inc. Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"They are very prompt."

Terry M. Verified Mapleservice, Inc. Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"How quickly they came to service us."

Jerry C. Verified Mapleservice, Inc. Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"They responded to my emergency."

Glen J. Verified Mapleservice, Inc. Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"Their attentiveness in the face of adversity"

Joan F. Verified Mapleservice, Inc. Customer Name
Q1:6 out of 10
Q2:Yes
Q3 & Q4:"They were available, and they came on time."

Leona M. Verified Mapleservice, Inc. Customer Name
Q1:6 out of 10
Q2:No
Q3 & Q4:"They got the job done quickly. They also cleaned up."

Raul D. Verified Mapleservice, Inc. Customer Name
Q1:6 out of 10
Q2:Yes
Q3 & Q4:"They were alright. We haven't used them in a while. "

Richard D. Verified Mapleservice, Inc. Customer Name
Q1:6 out of 10
Q2:Yes
Q3 & Q4:"I had problems with Zack. The other guy who came was much better."

Rebecca A. Verified Mapleservice, Inc. Customer Name
Q1:6 out of 10
Q2:Yes
Q3 & Q4:"The efficiency"

Eleanor R. Verified Mapleservice, Inc. Customer Name
Q1:5 out of 10
Q2:No
Q3 & Q4:"The guy was personable and very likable."

Robert T. Verified Mapleservice, Inc. Customer Name
Q1:5 out of 10
Q2:No
Q3 & Q4:"I thought they were very congenial and responsive. They did a good job."

Dorothy C. Verified Mapleservice, Inc. Customer Name
Q1:5 out of 10
Q2:Yes
Q3 & Q4:"In the beginning, there were guys that were really qualified."

Joan S. Verified Mapleservice, Inc. Customer Name
Q1:5 out of 10
Q2:No
Q3 & Q4:"The only thing I liked was that the technician asked me where I wanted the shower handle to go. I appreciated that he asked me and didn't just go ahead and do it. "

Erica M. Verified Mapleservice, Inc. Customer Name
Q1:5 out of 10
Q2:No
Q3 & Q4:"Their timing was resonable in terms of getting out there."

Paula O. Verified Mapleservice, Inc. Customer Name
Q1:5 out of 10
Q2:No
Q3 & Q4:"They showed up."

David C. Verified Mapleservice, Inc. Customer Name
Q1:5 out of 10
Q2:No
Q3 & Q4:"Not much"

Jim H. Verified Mapleservice, Inc. Customer Name
Q1:5 out of 10
Q2:No
Q3 & Q4:"I thought the guy who came was nice."

Gloria B. Verified Mapleservice, Inc. Customer Name
Q1:5 out of 10
Q2:No
Q3 & Q4:"Nothing"

Linda C. Verified Mapleservice, Inc. Customer Name
Q1:4 out of 10
Q2:No
Q3 & Q4:"They are very nice, professional, and they offer prompt service. I liked that they were willing to issue me a line of credit because the expense was high."

Jen H. Verified Mapleservice, Inc. Customer Name
Q1:4 out of 10
Q2:No
Q3 & Q4:"I don't know."

Bruce M. Verified Mapleservice, Inc. Customer Name
Q1:4 out of 10
Q2:No
Q3 & Q4:"Not a whole lot."

Tamara B. Verified Mapleservice, Inc. Customer Name
Q1:4 out of 10
Q2:No
Q3 & Q4:"They're pretty responsive and they come out quickly."

Charles H. Verified Mapleservice, Inc. Customer Name
Q1:3 out of 10
Q2:No
Q3 & Q4:"Their advertisement, their truck, and they had a good reputation."

Dena S. Verified Mapleservice, Inc. Customer Name
Q1:3 out of 10
Q2:No
Q3 & Q4:"He tried to fix the toilet, but he said he couldn't do it. He came in a white uniform with gloves and he put a red carpet down on the floor."

Harold E. Verified Mapleservice, Inc. Customer Name
Q1:3 out of 10
Q2:No
Q3 & Q4:"He was very candid about the flat service fees."

Irene Z. Verified Mapleservice, Inc. Customer Name
Q1:1 out of 10
Q2:No
Q3 & Q4:"Nothing"

Howard L. Verified Mapleservice, Inc. Customer Name
Q1:1 out of 10
Q2:No
Q3 & Q4:"Nothing"

Lillian D. Verified Mapleservice, Inc. Customer Name
Q1:1 out of 10
Q2:No
Q3 & Q4:"In the beginning, they were very nice."

Carol B. Verified Mapleservice, Inc. Customer Name
Q1:1 out of 10
Q2:No
Q3 & Q4:"I can't think of anything."

Christine J. Verified Mapleservice, Inc. Customer Name
Q1:1 out of 10
Q2:Yes
Q3 & Q4:"The previous times, that I used them, they seemed to have reasonable pricing."