DIAMOND CERTIFIED COMPANY REPORT
Manzanita Landscape Construction, Inc.
(707) 602-7947
Manzanita Landscape Construction creates custom landscapes that reflect clients’ lifestyles.
Manzanita Landscape Construction, Inc. designs, installs and maintains landscapes for residential clients throughout Sonoma County. The company handles everything from installing pavers, decks, fences, concrete and water features to building custom stonework and retaining walls. As a general contractor, it also offers a variety of related construction services, including custom framing, finish carpentry, kitchen and bathroom renovations, and more.
President James Guay says he takes great pride in tackling the structural challenges that landscaping presents. “Landscaping is an art—the beauty of creation, design and innovative construction can transform a residence into an artistic masterpiece. We’ve built a reputation for our originality and unlimited imagination, and we aim to uphold that on every project.”
Manzanita Landscape Construction’s crew members bring unique talents to the landscaping process and use their knowledge of color, contrast and texture to create one-of-a-kind outdoor environments. When the structures are completed, Vice President Linda Gottuso-Guay adds her creative flair, selecting complementary trees, shrubs and flowers. “Everyone who works here takes great pride in their work and gets excited about doing a good job,” says Mr. Guay.
Company Philosophy
“Our approach to providing excellent customer service is simple: We do whatever it takes to make our clients happy. It naturally comes through in our work and our relationships with people—we have a real love for our trade, and there’s nothing we enjoy more than putting a smile on the face of every customer.”
Serving all of Sonoma County including Petaluma, Rohnert Park, Windsor, Santa Rosa, Healdsburg, Cloverdale, Sebastopol, Cotati and Guerneville.
Design, Installation and Maintenance
Decks, Fences, Patios and Arbors
Drama Lighting
Irrigation and Drainage
Paver Installation
Stonework
Water Features
Findings based on statistically reliable research from 113 surveys
Customer Satisfaction
Company Credentials
Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File
Legal & Finance
Customer Loyalty
90%
n = 113
Diamond Certified Qualification
Based on 113 customer surveys, we declare
Manzanita Landscape Construction, Inc.
has passed all rating steps and has earned
The Diamond Certified Award
The Diamond Certified Award
No. 363
Continuously qualified since February 2004.
David Pak
Director of Ratings Research
American Ratings Corporation
Director of Ratings Research
American Ratings Corporation
Verbatim Survey Responses From Only Verified Customers
Ethan H. Verified Customer Name
"The quality of their work and their commitment to the scheduling."
Research conducted by American Ratings Corporation. Ratings Methodology
Survey Responses For
Manzanita Landscape Construction, Inc.
Manzanita Landscape Construction, Inc.: based on 100 unique customer surveys of these open ended questions.
Q1Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Customer Satisfaction Rating
Q2Survey Question: If you need this product or service in the future, would you use this company again?
Customer's Intent to Return
Q3 & Q4Survey Question: When you think about this company, what would you like to tell other consumers? What did you like best about this company?
Verbatim Customer Survey Response Based on Last Purchase Experience
Ethan H. Verified Manzanita Landscape Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The quality of their work and their commitment to the scheduling."
Kim M. Verified Manzanita Landscape Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Good communication, the owner talked with us herself."
Lu B. Verified Manzanita Landscape Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They got it done quickly."
Martha B. Verified Manzanita Landscape Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked the job they did, the friendliness of the crew, and the advice about certain things that were better than I had originally planned. Their ideas were great."
Cindi W. Verified Manzanita Landscape Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They started the project and finished it in a timely fashion."
Jack B. Verified Manzanita Landscape Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are reliable and they care about what I want when I have something special that I want done. They are very fast to respond to my needs."
Jennifer H. Verified Manzanita Landscape Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are professional, neat, and efficient. They have an excellent crew. They do more than what they say they are going to do. They have great knowledge about the services they provide. They really go above and beyond what they say they are going to do."
Betty B. Verified Manzanita Landscape Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I thought they were very knowledgeable. They did everything correctly. The product was very attractive. I was pleased with the look of it."
Carol C. Verified Manzanita Landscape Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"We were very pleased. They were nice and hardworking. They knew what they were doing."
Lynn K. Verified Manzanita Landscape Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were thorough."
Terry G. Verified Manzanita Landscape Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I would keep them. I have a contract. They really know the area and what plants to use in the area. When they are doing containers, they last a long time. Linda really has a good eye for plant design. They are very friendly, easygoing, and consistent. They have solved some problems that were not easy to solve in our situation."
Alan H. Verified Manzanita Landscape Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They do 'A+' work. They show up when you call, and they do what they say they are going to do."
Danica M. Verified Manzanita Landscape Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I love the company. I would recommend them to anybody."
Linda M. Verified Manzanita Landscape Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their creativity."
Dorothea S. Verified Manzanita Landscape Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are efficient."
Jim B. Verified Manzanita Landscape Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They do what they say they will do, and they do it well."
Vangi Z. Verified Manzanita Landscape Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are nice people."
B. B. D. Verified Manzanita Landscape Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're always on time, always do the work to the greatest satisfaction of the customer and always follow up."
Olive G. Verified Manzanita Landscape Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are quick to respond to our needs and are genuinely concerned about the quality of their workmanship."
Mike H. Verified Manzanita Landscape Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The service, the follow-through and the responsiveness."
Patty C. Verified Manzanita Landscape Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They do great work. Everything went great."
Patt H. Verified Manzanita Landscape Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like the quality of their work, and I like the people that work for them."
Ellen O. Verified Manzanita Landscape Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They have good imagination that shows in their work."
Carl R. Verified Manzanita Landscape Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The work was very high quality."
Kathleen B. Verified Manzanita Landscape Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did the job well and make everything look nice."
Julie E. Verified Manzanita Landscape Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very reliable, and they took care of business."
Kerry B. Verified Manzanita Landscape Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I loved everything from Linda and Jim to the end results."
Barbra B. Verified Manzanita Landscape Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The overall job that they do."
Marsha C. Verified Manzanita Landscape Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were reliable, did what they were supposed to do, when they were supposed to do it."
Ken L. Verified Manzanita Landscape Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They get everything done."
Ken K. Verified Manzanita Landscape Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Professionalism, courtesy, neatness of the job, pride in their work, they are perfectionists!"
Karine P. Verified Manzanita Landscape Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're efficient; everything always gets done right."
Dee M. Verified Manzanita Landscape Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They do a good job. If there's any problem, they correct it."
Wayne. Verified Manzanita Landscape Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Very willing to cooperate, very knowledgeable, we were satisfied with what they did."
Virginia T. Verified Manzanita Landscape Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're very efficient; they did what I wanted; they came up with a good plan."
Rachel G. Verified Manzanita Landscape Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're nice, hard workers."
Ann C. Verified Manzanita Landscape Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Linda understood about plants and worked with me."
Heather L. Verified Manzanita Landscape Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are very personable, they strive for quality, very comfortable talking to her and they listened."
H. P. M. Verified Manzanita Landscape Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are prompt in service, they call back right when you need them."
Eve S. Verified Manzanita Landscape Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very personable and easy to deal with. I'm happy that Linda was there to suggest other plants I might use. I liked that they were a family business. They listened to my ideas."
Bonnie K. Verified Manzanita Landscape Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their service, they were willing to do what we asked. When we first called them to do the landscaping, the owner came back with a lot of different designs. She met with us several times to refine what we wanted. They paid attention to details."
Wilbur R. Verified Manzanita Landscape Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Besides being very professional, they listened to what I wanted and tried to deliver it."
Sherie H. Verified Manzanita Landscape Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their quick service."
Joyce S. Verified Manzanita Landscape Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I really liked the follow-through and the attention to detail. I also liked dealing with the owner. She had great taste."
Linda A. Verified Manzanita Landscape Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They came in, did the job, and left without us worrying about them doing it correctly. I don't have to tell them what to do, they just know."
T. O. A.. Verified Manzanita Landscape Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The monthly service is what I like best. They are very good."
Martin S. Verified Manzanita Landscape Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They managed their time very well, and they kept us informed."
Florie H. Verified Manzanita Landscape Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their expertise at hardscaping."
Jill J. Verified Manzanita Landscape Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked the workers. The crew did great work."
Red L. Verified Manzanita Landscape Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their professionalism and willingness to address things other than the usual routine maintenance."
Carolyn A. Verified Manzanita Landscape Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They do the extra work that others leave behind."
Barbra K. Verified Manzanita Landscape Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They do excellent work and do what they say."
Christine C. Verified Manzanita Landscape Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did what we asked."
Martha K. Verified Manzanita Landscape Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're reliable, do a good job, they care about their customers."
Dave. Verified Manzanita Landscape Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did what I wanted."
Jeff W. Verified Manzanita Landscape Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"We like Linda's expertise on plants and Jimmy's knowledge of irrigation. We liked the work they did when they were here. We also really like them as people. We love their weekly maintenance work."
Gary G. Verified Manzanita Landscape Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"On time, professional."
Trudy C. Verified Manzanita Landscape Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They came on time; they did what we asked."
Chris S. Verified Manzanita Landscape Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did what we asked them to do."
Brenda T. Verified Manzanita Landscape Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They listened to what I wanted. They were very quick and efficient. They had good people and they were qualified. They did everything in a timely fashion. They knew exactly what to do."
Erin V. Verified Manzanita Landscape Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Probably the quality of their work."
Troye C. Verified Manzanita Landscape Construction, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"They showed up when they were supposed to and they got the job done in the time frame they said they would."
Karol S. Verified Manzanita Landscape Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are punctual. They come out within a couple of days after a call. The maintenance group does a thorough job also."
Katie S. Verified Manzanita Landscape Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Thoroughness."
Jim J. Verified Manzanita Landscape Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They seem to know what they're doing."
Larry G. Verified Manzanita Landscape Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are willing to do more than routine work. I have a challenging yard."
John M. Verified Manzanita Landscape Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The quality of the work is good."
Mariah D. Verified Manzanita Landscape Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They respond to my issues."
Linda A. Verified Manzanita Landscape Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their attention to my yard."
June B. Verified Manzanita Landscape Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Reliability, on time all the time."
Jan L. Verified Manzanita Landscape Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Rates are good; they come regularly."
Sharon M. Verified Manzanita Landscape Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did what they said they were going to do and on time."
Terri O. Verified Manzanita Landscape Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They know their business. They do whatever I ask to be done. They make helpful suggestions. They're always available."
Alice S. Verified Manzanita Landscape Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Punctuality."
Maurren. Verified Manzanita Landscape Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The consistency, they show up when they are supposed to, they are probably the most consistent company that I've had service the grounds here. Linda, the owner, keeps an eye on it, knows we don't have a big budget, but she does give suggestions that are good."
Amy S. Verified Manzanita Landscape Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Customer service."
Steve L. Verified Manzanita Landscape Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Reliable, accommodate the customer, do what they say they'll do."
Lisa M. Verified Manzanita Landscape Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Easy to work with; they take direction well, does what the customer wants."
Maria B. Verified Manzanita Landscape Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like Linda. She is extremely knowledgeable about plants."
Jan H. Verified Manzanita Landscape Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like the design ideas."
Mark C. Verified Manzanita Landscape Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They kept within my budget."
Allison D. Verified Manzanita Landscape Construction, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"Initially, the communication was great. They gave a lot of neat suggestions."
Ellen O. Verified Manzanita Landscape Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They do their job."
Lois M. Verified Manzanita Landscape Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their help."
Monica B. Verified Manzanita Landscape Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were responsive to my requests."
Pat C. Verified Manzanita Landscape Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were dependable and did a really good job on the lawn."
Martin K. Verified Manzanita Landscape Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were familiar with my property as they had landscaped it before."
Jean A. Verified Manzanita Landscape Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They do the job."
David D. Verified Manzanita Landscape Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're very consistent."
Laura L. Verified Manzanita Landscape Construction, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"James, the owner, was very helpful."
Sandy P. Verified Manzanita Landscape Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did a very thorough job on the landscaping."
Michael O. Verified Manzanita Landscape Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They do a good job on the lawn."
Ginger S. Verified Manzanita Landscape Construction, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"The overall quickness of the job."
Steve Z. Verified Manzanita Landscape Construction, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"The variety was different."
Mike B. Verified Manzanita Landscape Construction, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"They were very knowledgeable and friendly."
Maxine O. Verified Manzanita Landscape Construction, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"She was personable."
Peggy B. Verified Manzanita Landscape Construction, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"Linda was on top of everything, came out and went over our yard with the workers."
George D. Verified Manzanita Landscape Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Linda keeps an eye on the workers."
Linda M. Verified Manzanita Landscape Construction, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"The owner is very creative. I like her design services."
Jamie P. Verified Manzanita Landscape Construction, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"The patio turned out beautifully. They did a good job on that portion of the job. Linda was very nice."
