Diamond Certified Company Report

Main Street Moving and Storage

Diamond Certified Company Report

Main Street Moving and Storage

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 225 VERIFIED CUSTOMERS i

Dick D.

VERIFIED Main Street Moving and Storage CUSTOMER

1 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are just special. They are professional and timely. They're just one cut above other moving companies.

They just took care of everything. I've done several moves with them. They have packed for me. They have helped me plan moves. They just do an outstanding job overall.

Linda W.

VERIFIED Main Street Moving and Storage CUSTOMER

2 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were wonderful, professional, and very efficient. They worked quickly. They were really pleasant to work with.

They were wonderful, professional, and very efficient. They worked quickly. They were really pleasant to work with.

Addison H.

VERIFIED Main Street Moving and Storage CUSTOMER

3 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

I really liked them, because they are a small company, and I received personal service. They have continued to be a really nice company. I still have storage with them.

They were great. They did the job well.

Read All 225 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Don Rosevear, President

Main Street Moving and Storage provides a variety of moving and packing services for residential and commercial clients throughout the Bay Area. As an agent for Arpin Van Lines, the family-owned and operated company handles every aspect of local, interstate, long distance and international moves. It also offers furniture moving services to customers who are staging their homes for sale or rearranging their interiors.

President Don Rosevear established Main Street Moving and Storage with a single moving van and a small, loyal following. Since then, Mr. Rosevear and his dedicated, experienced staff have remained devoted to providing hassle-free moving experiences for all types of customers. “We owe a great deal of our growth to our repeat and referred customers,” he says.

Main Street Moving and Storage also offers full-service vault storage at its secure Petaluma warehouse. Each vault holds approximately 240 cubic feet of belongings—roughly equivalent to the volume of a standard room’s worth of furnishings. The company takes a complete inventory of all items before placing them in storage to ensure everything is accounted for upon a customer’s retrieval.

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COMPANY REPORT NAVIGATION

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Main Street Moving and Storage

COMPANY CONTACT
Locations

Marin County
Sonoma County
Mill Valley
Tiburon
Sausalito
Larkspur
San Rafael
Novato
Petaluma
Santa Rosa

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SERVICES PERFORMED

Household Moves
Office Moves
Household Storage
Packing Services
In-House Services
Intrastate, Interstate & International Moving

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Main Street Moving and Storage

Company Profile

Main Street Moving and Storage provides a variety of moving and packing services for residential and commercial clients throughout the Bay Area. As an agent for Arpin Van Lines, the family-owned and operated company handles every aspect of local, interstate, long distance and international moves. It also offers furniture moving services to customers who are staging their homes for sale or rearranging their interiors.

President Don Rosevear established Main Street Moving and Storage with a single moving van and a small, loyal following. Since then, Mr. Rosevear and his dedicated, experienced staff have remained devoted to providing hassle-free moving experiences for all types of customers. “We owe a great deal of our growth to our repeat and referred customers,” he says.

Main Street Moving and Storage also offers full-service vault storage at its secure Petaluma warehouse. Each vault holds approximately 240 cubic feet of belongings—roughly equivalent to the volume of a standard room’s worth of furnishings. The company takes a complete inventory of all items before placing them in storage to ensure everything is accounted for upon a customer’s retrieval.

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Company Philosophy

"We're proud to be long-time residents of the communities we serve, and we feel privileged to be well-acquainted with many of our customers and their homes. Regardless of the size or distance of their moving or storage projects, they can count on us to take excellent care of them and their belongings."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for moving companies that have earned the prestigious Diamond Certified award. For Main Street Moving and Storage, the key to achieving and maintaining high levels of customer satisfaction is simple: provide highly personalized service on every project, regardless of its size. “We don’t just move items from one place to another–we help our clients plan their moves so they’re well organized and go as smoothly as possible,” says General Manager Rich Tutman. “They know they can count on us to take excellent care of them and their belongings.”

Main Street Moving and Storage has been providing moving and packing services for residential and commercial clients throughout the Bay Area since 1980. The family-owned and operated company is qualified to handle every aspect of local, interstate, long distance, and international moves, and it also provides furniture moving services for customers who are staging their homes for sale.

Unlike moving companies that hire inexperienced workers in an effort to reduce their operating costs, Main Street Moving and Storage maintains a staff of qualified professionals who are continually trained in industry-best moving techniques. “We’ve had the same crew members for years, and they all know what it takes to provide excellent service, regardless of what the job entails,” says Mr. Tutman. “We can come up with creative solutions and plan complicated moves so they don’t disrupt our clients’ lives, which they really appreciate.”

Another distinguishing attribute of Main Street Moving and Storage is its in-depth knowledge of the local areas it serves, which Mr. Tutman says isn’t always a given with online moving brokers and companies from other counties. “We’ve been doing business in the Bay Area for more than 30 years, so we’re very experienced when it comes to using the right trucks, equipment and materials for local moving projects. Also, being local means our customers can easily reach us whenever they have questions or concerns, which gives them more reassurance throughout the moving process.”

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Industry Info

When preparing for a move, your first reaction might be to start collecting boxes. However, according to Rich Tutman, general manager of Main Street Moving and Storage in Petaluma, free boxes collected from big box stores, grocery stores and other outlets may not be as valuable as you think. “I always recommend getting standard moving boxes for any type of move—they’re the safest option because they’re specifically designed for moving items,” he explains. “Simply put, they’ll hold together and protect your belongings better than other types of boxes.”

Mr. Tutman further recommends buying standard moving boxes from moving supply stores rather than value stores. “A lot of value stores carry moving boxes that are thinner and weaker than professional moving boxes,” he says. “They won’t protect your belongings as well, and when it comes to packing for a move, that’s the most important thing to consider.”

Safely stuff and seal boxes. Once your boxes are ready, it’s time to fill them. Mr. Tutman recommends using lots of packing paper and bubble wrap. “It’s important to make sure everything is securely wrapped and protected,” he says. “When you move a box around, you shouldn’t hear any jiggling or items rattling against each other.”

You should also avoid overfilling, which can create bulges in the sides or tops of boxes and limit your ability to stack them properly. Once items are carefully wrapped and tightly stored, the final protective step is to seal the box. To prevent a box from opening during the move, completely tape the bottom, top and flap edges.

Clearly label boxes for easy delivery. Packed boxes should be labeled on the tops and sides so you can read them while they’re stacked without having to move anything. It’s also smart to use a color coding system that specifies where certain boxes should be placed, which will save time on both labeling and unpacking. If possible, load boxes from each room together to make the unloading process go as smoothly as possible.When preparing for a move, your first reaction might be to start collecting boxes. However, according to Rich Tutman, general manager of Main Street Moving and Storage in Petaluma, free boxes collected from big box stores, grocery stores and other outlets may not be as valuable as you think. “I always recommend getting standard moving boxes for any type of move—they’re the safest option because they’re specifically designed for moving items,” he explains. “Simply put, they’ll hold together and protect your belongings better than other types of boxes.”

Mr. Tutman further recommends buying standard moving boxes from moving supply stores rather than value stores. “A lot of value stores carry moving boxes that are thinner and weaker than professional moving boxes,” he says. “They won’t protect your belongings as well, and when it comes to packing for a move, that’s the most important thing to consider.”

Safely stuff and seal boxes. Once your boxes are ready, it’s time to fill them. Mr. Tutman recommends using lots of packing paper and bubble wrap. “It’s important to make sure everything is securely wrapped and protected,” he says. “When you move a box around, you shouldn’t hear any jiggling or items rattling against each other.”

You should also avoid overfilling, which can create bulges in the sides or tops of boxes and limit your ability to stack them properly. Once items are carefully wrapped and tightly stored, the final protective step is to seal the box. To prevent a box from opening during the move, completely tape the bottom, top and flap edges.

Clearly label boxes for easy delivery. Packed boxes should be labeled on the tops and sides so you can read them while they’re stacked without having to move anything. It’s also smart to use a color coding system that specifies where certain boxes should be placed, which will save time on both labeling and unpacking. If possible, load boxes from each room together to make the unloading process go as smoothly as possible.

Read moreRead Less
Frequently Asked Questions

Q: How much notice do you need to schedule a move?

A: It’s smart to book your move well in advance, so you should call us as soon as you know you’re moving, especially if you’re planning on doing it in the summer or at the end of the month.

Q: Can you move valuable items like antiques and paintings?

A: Yes. Once we know the specifics of the items you want moved, we’ll explain our process and show you how we’ll pack each item so it’s kept safe.

Q: Will my belongings be insured?

A: Yes. We’ll explain how the insurance process works when we provide the initial estimate. We’ll let you know what types of insurance come free of charge and what types of additional insurance can be purchased. It’s also important to note that some homeowners and renters insurance policies cover moves, so you should check with your insurance company before your project begins.

Q: How can I save money on my move?

A: The easiest way to save money on your move is to do most of the packing and preparation before the moving truck comes. That includes boxing up things like kitchen items, linens, books and paperwork. Being organized will also help you save time and money. Have items ready to go when the movers arrive, and disassemble large items if you can. Make sure the moving truck can park close to your home—if it has to look for parking or continually move to clear the way for other cars, the costs can add up.

Q: What do you do with leftover packing material after a move?

A: We reuse packing materials whenever possible. If they’re too badly worn or torn, we recycle them.

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SELECTED PHOTOS FROM Main Street Moving and Storage

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Diamond Certified RATINGS ON Main Street Moving and Storage
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 225 VERIFIED CUSTOMERS i
Main Street Moving and Storage : Average 9.5 out of 10 based on 225 unique customer surveys of customer satisfaction.

Dick D.

VERIFIED Main Street Moving and Storage CUSTOMER

1 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are just special. They are professional and timely. They're just one cut above other moving companies.

They just took care of everything. I've done several moves with them. They have packed for me. They have helped me plan moves. They just do an outstanding job overall.

Linda W.

VERIFIED Main Street Moving and Storage CUSTOMER

2 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were wonderful, professional, and very efficient. They worked quickly. They were really pleasant to work with.

They were wonderful, professional, and very efficient. They worked quickly. They were really pleasant to work with.

Addison H.

VERIFIED Main Street Moving and Storage CUSTOMER

3 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

I really liked them, because they are a small company, and I received personal service. They have continued to be a really nice company. I still have storage with them.

They were great. They did the job well.

Jim K.

VERIFIED Main Street Moving and Storage CUSTOMER

4 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're really hard working, careful, and they get the job done efficiently.

They're really hard working, careful, and they get the job done efficiently.

Jerry H.

VERIFIED Main Street Moving and Storage CUSTOMER

5 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

There's nobody more organized, more honest, and easy to work with than those guys. They're terrific.

They are organized. They take care of your stuff and pack well. They make sure they're not hard on the furniture.

Peter B.

VERIFIED Main Street Moving and Storage CUSTOMER

6 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

Try them. They're terrific. They answer all of your questions, and they're very competent.

They were very friendly, competent, and very helpful. Everything was done to our satisfaction including after the service. I think the whole company does exceptionally well. The people are decent. We were perfectly happy with everything that we got.

Jeff H.

VERIFIED Main Street Moving and Storage CUSTOMER

7 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

We've been using them for a long time. They're great. They are very good movers.

We like their professionalism. They do a really good job of wrapping everything and making sure everything is right when it's packed.

Mike L.

VERIFIED Main Street Moving and Storage CUSTOMER

8 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are responsible, careful, and honest.

They are responsible, careful, and honest.

Avery L.

VERIFIED Main Street Moving and Storage CUSTOMER

9 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very reliable, reasonable, and professional. I was very pleased.

They were professional. They did what they said they were going to do. They were polite.

Steve S.

VERIFIED Main Street Moving and Storage CUSTOMER

10 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

The woman at the front desk answered every question. They came on time and did an amazing job. They gently positioned every piece of furniture. I was very happy.

They came on time and did an amazing job. They gently positioned every piece of furniture. I was very happy.

Linda S.

VERIFIED Main Street Moving and Storage CUSTOMER

11 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell them to use them. They're a very good company.

I like the personnel.

Josh F.

VERIFIED Main Street Moving and Storage CUSTOMER

12 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're professional, and they don't damage things. They took good care of my stuff. I'm confident in letting them handle our belongings.

I like their movers. They have stable crews and good employees. I have used them a few times, and I like seeing the same people show up. They are very professional.

Linda H.

VERIFIED Main Street Moving and Storage CUSTOMER

13 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them.

They're professional, on time, and fast.

Natalie C.

VERIFIED Main Street Moving and Storage CUSTOMER

14 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very reliable, helpful, and calmed my nerves. They were easy to work with. Everything went well. I will be contacting them for my next move.

I appreciated their punctuality, how quickly they were able to move me, and the smoothness of the whole operation.

Chuck K.

VERIFIED Main Street Moving and Storage CUSTOMER

15 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were courteous, efficient, and helpful. We had a complicated move and had to store some stuff. They went out of their way to make storage work for us. It really took the stress out of our lives.

They were prompt, courteous, and accommodating.

Karen T.

VERIFIED Main Street Moving and Storage CUSTOMER

16 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

They say what they're going to do, they did it, and it went smoothly.

They've moved us several times. They are right on with the bids. They are courteous and very nice. They take good care.

Alan W.

VERIFIED Main Street Moving and Storage CUSTOMER

17 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a great job with our move, and we would definitely use them again.

They did what they promised. They showed up on time, they worked quickly, and they made it super easy on us.

Bob S.

VERIFIED Main Street Moving and Storage CUSTOMER

18 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

One of the things I really like about them, besides doing a terrific job, would be that they have good, kind-hearted personnel. I think that is unusual, but in a good way, and it differentiates them from any other moving company out there.

They're terrific. They are definitely a '10'. It was just so unbelievably easy and pleasant working with them.

Brad D.

VERIFIED Main Street Moving and Storage CUSTOMER

19 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are professional. They don't mess around, and they're efficient.

I liked that they didn't damage my stuff, and they respected my home.

Chris C.

VERIFIED Main Street Moving and Storage CUSTOMER

20 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are good, but kind of expensive.

They were able to move me on a pretty short notice.

Read All 225 Survey Responses at Ratings View