Independently Rated Highest in Quality
E l e v e n t h
Consecutive Year
Originally Earned:
February 2007
We declare that Madden Door & Sons, Inc. HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #1032
(925) 335-6946
4300 Arthur Road
Martinez, CA 94553
Scott O’Neill is sales director at Madden Door & Sons, Inc.

Madden Door & Sons, Inc. has been providing quality garage door systems for customers in Contra Costa, Alameda and Solano Counties and beyond since 1977. Scott O’Neill has worked with his father, Kevin Madden, since 1986 and continues to promote the work ethics and values on which Madden Door was founded.

Madden Door & Sons offers a wide variety of garage door sizes, colors and materials. Door panel and window options make the possibilities almost endless, says Mr. O’Neill, but if a customer can’t find exactly what they want, Scott can custom-design a garage door to complement their home’s style.

Mr. O’Neill invites potential clients to visit the company’s showroom or view its website to see examples of its work. “Most of our clients are surprised at the number of choices they have and how affordable a quality automatic garage door can be,” he says.

Madden Door & Sons also repairs and services both “flip up” and “roll up” doors. It carries most parts in its service trucks, so doors can be fixed on the spot.

Company Philosophy

“We’ve been Diamond Certified since 2007, and we continue to offer ‘Prudence to Purpose’ for every customer we serve. We’ll advise on what truly serves each customer the best, which is how we continue to earn future recommendations and Diamond Certified for nine continuous years—something no other garage door company has accomplished in our local market!”

Serving Contra Costa, Alameda, and Solano Counties and Beyond

Garage Doors & Openers
Custom Doors
Repair & Service

Comparative Summary

Staying true to its business model of providing consistently excellent service for its customers is the bottom line for Madden Door & Sons, Inc. “We’ve worked very hard to achieve our status in the community,” says Scott O’Neill, the company’s sales director and son of owner Kevin Madden. “It would be impossible for us to build our business on our model...

Frequently Asked Questions

Q: What type of garage door would be good for me?
A: "We’ll assist you in your decision by asking questions about what you need, what kind of style you like, what your budget is, and so forth. We’ll look at your answers and come up with something that best serves your specific appli...
Q: If I want a garage door installed, what’s the lead time?
A: "Depending on the product selected, our average turnaround time for installation can be anywhere from one week to three weeks."
Q: I’m thinking about getting a steel garage door. Does it need to be insulated?
A: "The steel doors we carry are insulated with bonded polyurethane, which adds strength enhancement to what’s otherwise pretty thin steel. All steel garage doors today are very thin-gauged, and the manufacturers are the ones who decide wh...

Map

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Industry Info

When purchasing a new garage door, quality service and honest pricing dictate a good experience.
Like many trades, the garage door industry is comprised of people with varying levels of skill and experience. “You have to watch out for shortcut work,” cautions Scott O’Neill, sales director at Martinez-based Madden Door &...
Findings based on statistically reliable research from 299 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
98%
n = 299

Diamond Certified Qualification

Based on 299 customer surveys, we declare
Madden Door & Sons, Inc.
has passed all rating steps and has earned
The Diamond Certified Award
No. 1032
Continuously qualified since February 2007.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Don R. Verified Customer Name
"They do a good job. "
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Madden Door & Sons, Inc.
4300 Arthur Road
Martinez, CA 94553
(925) 335-6946
(925) 372-5686 fax
DCID9252292411

Mon – Thu: 8am – 5pm
Fri: 8am – 4pm
Sat: 10am – 2pm

Serving Contra Costa, Alameda, and Solano Counties and Beyond

Scott O’Neill, Sales Director and Son
37
10
611614
Liability Insurance, Workers' Compensation
Better Business Bureau
Best of the Bay, San Francisco Chronicle
1977
Garage Doors & Openers, Custom Doors, Repair & Service
Homeowners
Contra Costa Garage Doors

Photo & Video Gallery

Survey Responses For

Madden Door & Sons, Inc.

Madden Door & Sons, Inc.: Average 9.3 out of 10 based on 299 unique customer surveys of customer satisfaction.
Don R. Verified Madden Door & Sons, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would tell them to use them."

"They do a good job. "

Steve S. Verified Madden Door & Sons, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are a very experienced company. They can do nice, high-end work, no problem. They are experts. "

"Their service, and they are really a good company. "

Gene A. Verified Madden Door & Sons, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have good quality products. I was impressed that the owner of the company came out the first time to give me a quote. They followed through with everything. So far, the door is working very well. "

"I would say the service, and the professional installer was also very good. "

Nick S. Verified Madden Door & Sons, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They had very good communication, and the quality of the work was very good."

"I liked the door. They have a really good product. "

Alex B. Verified Madden Door & Sons, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very high quality. "

"They exceeded all of my expectations. The door is quieter, the features are nicer, in fact, there were some that I didn't even know about, like how the light goes on in the garage when you are there, and it goes off when you leave. They are awesome. I wouldn't use anyone else. "

Audrey S. Verified Madden Door & Sons, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very knowledgeable. They worked with me to customize the project. People have stopped me and have asked me who did my garage doors. It really made a big difference in the appearance of my house, which I didn't think was possible. They were wonderful. "

"Customer service, the guy who came out and helped me drew a bunch of plans and helped me make revisions. I really appreciated the guidance."

Kathy M. Verified Madden Door & Sons, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I've used them off and on for years, not that you need to use them a lot, but they are always reliable and friendly."

"The chap that came out, I can't remember his name, was very personable. He was confident in what he said. He was friendly and competent, not pressuring or anything like that. "

Bill O. Verified Madden Door & Sons, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did the work as expected, no surprises. "

"The customer service"

Dominic F. Verified Madden Door & Sons, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Very straightforward, honest, and they do what they say they are going to do."

"They have excellent customer service, and they dignify the product. They were right on time. The office people and the people answering the phones were very courteous and professional. "

Marie H. Verified Madden Door & Sons, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would tell them to go ahead and use Madden Door & Sons, because they do quality work and are very reliable. "

"They were close to us, and they did good work. It was a win-win situation for us. "

Dolly M. Verified Madden Door & Sons, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I never do Yelp reviews, but I wrote a Yelp review for them, because they walked me though the problem over the phone. They came out, and they really didn't try to replace the motor. They figured out what was wrong with the motor and fixed it very efficiently and cost-effectively. They told me what to do to keep up my garage door in good working order. I would just highly recommend them. "

"They are really knowledgeable, and they don't really try to sell you anything that you don't need. "

Joshua M. Verified Madden Door & Sons, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"We bought a house with 30-year old original Madden door that was installed by Scott's dad. He came out and was so incredibly helpful. He knew exactly what we wanted based on my descriptions. Everything was flawless and was a much lower cost than anyone else. "

"I liked that it is a family business. Something felt good about using the same company that put in the original doors, and honestly, I felt like they delivered an awesome experience. I was thrilled from beginning to end. "

Stacy Y. Verified Madden Door & Sons, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Friendly, reliable, and dependable"

"Everything was spot-on. He came out on time, and he explained what happened and how to prevent it from happening again. He also gave tips on how to maintain it and really spent the time explaining it. What happened was that the spring broke, and he said that happens when the weather turns cold, and that there wasn't anything weird about that happening, it just happens. "

Maureen C. Verified Madden Door & Sons, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very good, and they know what they are doing. They are honest and very competitive with their pricing. "

"I'm very happy with them. They have good customer service and professionalism. "

Michael R. Verified Madden Door & Sons, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Well, I told my neighbor, and they bought a door. "

"I think the workmanship, the fellow that put the door in knew exactly what he was doing and did a good job. The other thing I was impressed with was that the owner actually came out, looked at the door, measured it, and matched the color. "

Tiffany O. Verified Madden Door & Sons, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The quality of their work is very good."

"They were timely, professional, and they got the job done. They have very good quality and they are very hardworking."

Barb H. Verified Madden Door & Sons, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I've used them before, and they came highly recommended from friends. Each time I've used them, I've been very satisfied."

"They're smart people and it's a good company. I would highly recommend them."

Bob A. Verified Madden Door & Sons, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Talk to the owner, Kevin. He's the best and he knows his stuff."

"They know what they're doing. They're good."

Scott M. Verified Madden Door & Sons, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're prompt, they do what they say they're going to do, and the quality is really good."

"They're on time and they're very professional. I've had them do about twenty jobs."

Cathy L. Verified Madden Door & Sons, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They actually return their calls and they gave me very good advice."

"They are responsive. I knew what I wanted, and they gave me their opinion and some very good suggestions. They gave me a lot of options and they were very informative."