Independently Rated Highest in Quality
S e c o n d
Consecutive Year
Originally Earned:
January 2016
We declare that MAC Members HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #2317
(510) 431-2768
41527 Albrae Street
Fremont, CA 94538
Gus Srour, Service Adviser

MAC Members provides a complete range of repair and maintenance services for all types of European vehicles at its Fremont facility. In addition to diagnosing and fixing everything from brakes and electrical systems to engines and transmissions, the company is qualified to perform collision repairs and refinishing work on cars that have incurred accident-related body damage.

Service Adviser Gus Srour says MAC Members’ personalized approach to auto care has allowed it to develop and maintain a loyal clientele base. “We treat every customer like they’re our only customer, which makes them feel more comfortable with the process. By explaining our work in simple terms and guiding our customers toward the right repairs for their situations, we’re able to make sure they have great experiences.”

MAC Members offers an annual membership program that features numerous benefits, including 15 percent off parts and labor, unlimited oil changes, free alignments and tire rotations, and much more. “Our membership program allows us to provide our customers with the best possible service,” says Mr. Srour. “It keeps their cars running at peak performance and opens the doors to a lot of savings, which they really appreciate.” 

Company Philosophy

“We’re here to serve our customers and make positive changes in their lives, and by keeping them well-informed and providing convenient ways for them to maintain the health of their vehicles, we’re able to accomplish those goals. Everyone who works here is passionate about creating true change in the auto repair industry.” 

Serving Alameda County including Oakland, Fremont, Hayward, Berkeley, San Leandro, Alameda, Union City, Pleasanton, Newark and Dublin.

European Vehicle Repair & Maintenance
Collision Repair & Refinishing
Evaluations & Diagnostics
Tire Alignments, Rotations & Balances
Brake Repair
A/C & Heating Systems
Transmission Repair
Auto Detailing 

Audi
Audi
BMW
BMW
Infiniti
Jaguar
Jaguar
Lexus
Lexus
Mercedes-Benz
Mini Cooper
Mini Cooper
Porsche
Porsche
Range Rover
Volkswagen
Volkswagen
Volvo
Volvo

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for auto repair shops that have earned the prestigious Diamond Certified award. MAC Members believes the key to achieving customer satisfaction is building a positive relationship with every customer from the moment they walk through the door. “We really emphasize the relational aspects...

Frequently Asked Questions

Q: Do you work on all types of cars?
A: "Yes. We specialize in European vehicles, but we can work on American and Japanese cars as well. "
Q: Can you give me a price over the phone?
A: "If you’re calling to compare pricing on labor rates and parts, we can give you a ballpark estimate, but in order to provide a quote on a specific repair, we need to inspect your vehicle in person. "
Q: What kinds of replacement parts do you use?
A: "We exclusively use original equipment manufacturer (OEM) parts, which is why we’re able to offer a two-year warranty on every part we install. It’s hard to find an aftermarket part that comes with that type of warranty. "

Map

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Industry Info

As modern cars continue to become more complex, so does the process of diagnosing and repairing them.
“Today’s cars rely as much on electronics as they do on mechanical components, which is why a lot of vehicle owners encounter problems that are electrical in nature,” says Gus Srour, owner of MAC Members in Fremont. “These...
Findings based on statistically reliable research from 100 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
95%
n = 100

Diamond Certified Qualification

Based on 100 customer surveys, we declare
MAC Members
has passed all rating steps and has earned
The Diamond Certified Award
No. 2317
Continuously qualified since January 2016.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Alan B. Verified Customer Name
"The speed at which they got my wife in and out"
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

MAC Members
41527 Albrae Street
Fremont, CA 94538
(510) 431-2768
DCID5104312768

Mon – Fri: 8am – 5pm 

Serving Alameda County including Oakland, Fremont, Hayward, Berkeley, San Leandro, Alameda, Union City, Pleasanton, Newark and Dublin.

Gus Srour, Service Adviser
31
4
273184
Liability Insurance, Workers' Compensation
Better Business Bureau
Best of Fremont Award 2015
1985
European Vehicle Repair & Maintenance, Collision Repair & Refinishing, Evaluations & Diagnostics, Tire Alignments, Rotations & Balances, Brake Repair, A/C & Heating Systems, Transmission Repair, Auto Detailing
Audi, BMW, Infiniti, Jaguar, Lexus, Mercedes-Benz, Mini Cooper, Porsche, Range Rover, Volkswagen, Volvo
Dealerships, Individuals
Lifetime Warranty on Workmanship, 2-Year Warranty on Repairs
Financing Available via In-House Membership Program

Photo & Video Gallery

Survey Responses For

MAC Members

MAC Members: Average 9.2 out of 10 based on 100 unique customer surveys of customer satisfaction.
Alan B. Verified MAC Members Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Gus is a great guy and he knows what he's doing. There were no issues with the car afterwards."

"The speed at which they got my wife in and out"

Amy R. Verified MAC Members Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Gus cares about the client, and they provide excellent service that the client needs."

"They attend to what you need. They focus and prioritize on what the client wants. "

Andrei I. Verified MAC Members Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are really friendly and they always try to work around your schedule."

"Their quality of service"

Anoop M. Verified MAC Members Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Trustworthy, reliable, and timely"

"The overall service, they will pick up your car and take care of it."

Atossa S. Verified MAC Members Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very reliable, friendly, and they went over and above. "

"They went over and above expectations."

Brandon T. Verified MAC Members Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Friendly and honest service"

"They're very personable. It's not like you're just talking to any mechanics. It's great."

Brian R. Verified MAC Members Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I have told other friends about his services."

"They take care of my car right away. It's a real clean service with detailing to the car afterward too. I want to give them a '10+'."

Cece C. Verified MAC Members Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Mac Members go out of their way to make sure our vehicles are performing at top quality."

"I like everything, their prices, their work, and their performance."

Chris G. Verified MAC Members Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were fair, and they did the work."

"Gus, he's concerned with what's wrong with your car and is very friendly."

Christine B. Verified MAC Members Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"To join the membership, it is fantastic."

"I just feel like they get me in and out quickly and they take care of my needs."

Cora P. Verified MAC Members Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Good, trusted people"

"I am very satisfied with the job they did. They are very nice to their customers."

Suzanne . Verified MAC Members Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It's a good place to get your car fixed. They're very professional."

"The owner, Gus, is very courteous. They have an extremely clean waiting room. The service is excellent, and they let you know exactly how long it will take. "

Darleene B. Verified MAC Members Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"For anybody who needs auto repair, I would highly recommend them."

"They're very friendly and prompt, no waiting."

Dave N. Verified MAC Members Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Discounts are good, but one of my cars isn't covered."

"I've been using them for over 25 years. Gus even helps me with some of my cars that aren't covered with the membership, in addition to providing discounts with those cars that aren't under the membership. I always just make a simple phone call and Gus is always ready to answer my question."

Dawar L. Verified MAC Members Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were on time and they were straightforward and honest."

"They were honest. I went to a lot of other places and they gave me the runaround. When I brought my car to MAC Members, they told me what was wrong with the car and that was it."

Deana R. Verified MAC Members Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I was referred there. It's a good service, very respectful, polite, and professional. "

"The service is good, that it makes you want to come back."

Demetrius W. Verified MAC Members Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Gus is like a friend, as opposed to your regular mechanic that someone would go to. He's attentive, personable, and what I like is that he does this with every client."

"The overall program of being a Mac Member, and the benefits especially with my additional vehicles. "

Dom N. Verified MAC Members Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They take care of their customers. They're very polite, professional, and they know what they are doing. "

"They have a good deal, and their warranty program works for my two cars. They pick up my car and give me a loaner."

Donna B. Verified MAC Members Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have excellent service. They're very thorough and explain the problem in a clear manner."

"They have friendly service, they're calm, casual, and try hard to work with the customer."

Fadwa S. Verified MAC Members Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would say if you want satisfaction, honesty, and good service, go to MAC. Honesty is number one with people, and he provided that to the fullest."

"If I could, I would give them an '11+'. You go there, sit down, the place is clean, and the receptionist is very nice. I also liked how the waiting room was separated or blocked from the working garage, which is nice because you don't smell the fumes you usually do with other repair shops. Their facility has clean places to sit, and they bring your car, cleaned, to the front when it's finished."