Independently Rated Highest in Quality
S e c o n d
Consecutive Year
Originally Earned:
January 2016
We declare that MAC Members HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #2317
(510) 431-2768
41527 Albrae Street
Fremont, CA 94538
Gus Srour, Service Adviser

MAC Members provides a complete range of repair and maintenance services for all types of European vehicles at its Fremont facility. In addition to diagnosing and fixing everything from brakes and electrical systems to engines and transmissions, the company is qualified to perform collision repairs and refinishing work on cars that have incurred accident-related body damage.

Service Adviser Gus Srour says MAC Members’ personalized approach to auto care has allowed it to develop and maintain a loyal clientele base. “We treat every customer like they’re our only customer, which makes them feel more comfortable with the process. By explaining our work in simple terms and guiding our customers toward the right repairs for their situations, we’re able to make sure they have great experiences.”

MAC Members offers an annual membership program that features numerous benefits, including 15 percent off parts and labor, unlimited oil changes, free alignments and tire rotations, and much more. “Our membership program allows us to provide our customers with the best possible service,” says Mr. Srour. “It keeps their cars running at peak performance and opens the doors to a lot of savings, which they really appreciate.” 

Company Philosophy

“We’re here to serve our customers and make positive changes in their lives, and by keeping them well-informed and providing convenient ways for them to maintain the health of their vehicles, we’re able to accomplish those goals. Everyone who works here is passionate about creating true change in the auto repair industry.” 

Serving Alameda County including Oakland, Fremont, Hayward, Berkeley, San Leandro, Alameda, Union City, Pleasanton, Newark and Dublin.

European Vehicle Repair & Maintenance
Collision Repair & Refinishing
Evaluations & Diagnostics
Tire Alignments, Rotations & Balances
Brake Repair
A/C & Heating Systems
Transmission Repair
Auto Detailing 

Audi
Audi
BMW
BMW
Infiniti
Jaguar
Jaguar
Lexus
Lexus
Mercedes-Benz
Mini Cooper
Mini Cooper
Porsche
Porsche
Range Rover
Volkswagen
Volkswagen
Volvo
Volvo

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for auto repair shops that have earned the prestigious Diamond Certified award. MAC Members believes the key to achieving customer satisfaction is building a positive relationship with every customer from the moment they walk through the door. “We really emphasize the relational aspects...

Frequently Asked Questions

Q: Do you work on all types of cars?
A: "Yes. We specialize in European vehicles, but we can work on American and Japanese cars as well. "
Q: Can you give me a price over the phone?
A: "If you’re calling to compare pricing on labor rates and parts, we can give you a ballpark estimate, but in order to provide a quote on a specific repair, we need to inspect your vehicle in person. "
Q: What kinds of replacement parts do you use?
A: "We exclusively use original equipment manufacturer (OEM) parts, which is why we’re able to offer a two-year warranty on every part we install. It’s hard to find an aftermarket part that comes with that type of warranty. "

Map

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Industry Info

As modern cars continue to become more complex, so does the process of diagnosing and repairing them.
“Today’s cars rely as much on electronics as they do on mechanical components, which is why a lot of vehicle owners encounter problems that are electrical in nature,” says Gus Srour, owner of MAC Members in Fremont. “These...
Findings based on statistically reliable research from 125 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
95%
n = 125

Diamond Certified Qualification

Based on 125 customer surveys, we declare
MAC Members
has passed all rating steps and has earned
The Diamond Certified Award
No. 2317
Continuously qualified since January 2016.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Natalie W. Verified Customer Name
"I think they are very prompt with their diagnostic. They take their time and let you know exactly what it is you need to do. They let you know about stuff ahead of time, so you know it needs to be serviced."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

MAC Members
41527 Albrae Street
Fremont, CA 94538
(510) 431-2768
DCID5104312768

Mon – Fri: 8am – 5pm 

Serving Alameda County including Oakland, Fremont, Hayward, Berkeley, San Leandro, Alameda, Union City, Pleasanton, Newark and Dublin.

Gus Srour, Service Adviser
31
4
273184
Liability Insurance, Workers' Compensation
Better Business Bureau
Best of Fremont Award 2015
1985
European Vehicle Repair & Maintenance, Collision Repair & Refinishing, Evaluations & Diagnostics, Tire Alignments, Rotations & Balances, Brake Repair, A/C & Heating Systems, Transmission Repair, Auto Detailing
Audi, BMW, Infiniti, Jaguar, Lexus, Mercedes-Benz, Mini Cooper, Porsche, Range Rover, Volkswagen, Volvo
Dealerships, Individuals
Lifetime Warranty on Workmanship, 2-Year Warranty on Repairs
Financing Available via In-House Membership Program

Photo & Video Gallery

Survey Responses For

MAC Members

MAC Members: Average 9.3 out of 10 based on 125 unique customer surveys of customer satisfaction.
Natalie W. Verified MAC Members Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would definitely refer people to MAC Members. I'm happy with the service. Their appointments and their service are on time."

"I think they are very prompt with their diagnostic. They take their time and let you know exactly what it is you need to do. They let you know about stuff ahead of time, so you know it needs to be serviced."

Christine B. Verified MAC Members Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Very helpful, knowledgeable, and they are fast."

"Zach"

Ray O. Verified MAC Members Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It's quality service and great customer support. Gus is knowledgeable."

"He did everything in a timely manner. I take my BMW there all the time for maintenance."

James N. Verified MAC Members Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"MAC is really great. The people are honest and reliable."

"Very nice, important, and knowledgeable people"

Kevin P. Verified MAC Members Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Gus is great. They're on point, and there have been a lot of times when they've done extra work without charging me for it. The customer service is amazing. I go there for all of my routine maintenance and repairs. I haven't been elsewhere in quite a long time. "

"Efficiency of time"

Gregory P. Verified MAC Members Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are pretty awesome, very unique in that they have this membership program, which I enjoy."

"I would say their hard and honest work"

Brandon T. Verified MAC Members Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I say it"

"Friendly, honest, fast, and convenient"

Avery M. Verified MAC Members Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would say to go there. It's better than the dealership. "

"They're honest."

Adrian J. Verified MAC Members Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do good work, and you can trust them."

"They know what they are doing, they communicate well, and they give a fair price."

Emmanuel E. Verified MAC Members Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are a great place, and they do good work that you can trust."

"The quality of work and knowledge"

Omar K. Verified MAC Members Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I think they are an honest business. I've been using them for 10 years, and they're as honest as I know possible. "

"The pricing"

Donna B. Verified MAC Members Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They seem to recommend services that are actually necessary, and they do the work for a reasonable price."

"They are trustworthy and knowledgeable."

Samantha S. Verified MAC Members Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Reliable, and they take care of you. "

"It was quick, and they get everything done in a timely manner."

Luke M. Verified MAC Members Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're friendly and accommodating."

"I liked the location."

Alex C. Verified MAC Members Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend them if someone has a European car. I always get amazing service, and I am confident in their abilities."

"I like the reliable service. "

Amber G. Verified MAC Members Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They should go there. "

"They did the job."

Juanita G. Verified MAC Members Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It's affordable, and I'm on a budget."

"I liked their reliability the best. "

Hector G. Verified MAC Members Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I'd say that it's a trustworthy shop that does Subaru and other European work, and it's not outrageous. They have good price."

"They are professional and knowledgeable."

Steven L. Verified MAC Members Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend them if someone has a Mercedes. I don"

"I like that they specialize in European mechanics."

Alan B. Verified MAC Members Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Gus is a great guy and he knows what he's doing. There were no issues with the car afterwards."

"The speed at which they got my wife in and out"