Diamond Certified Company Report

Lovely Manlapaz Teodoro DDS

Diamond Certified Company Report

Lovely Manlapaz Teodoro DDS

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 183 VERIFIED CUSTOMERS i

Marian M.

VERIFIED Lovely Manlapaz Teodoro DDS CUSTOMER

1 of 183

Quality 10
10 10
Loyalty Yes
CRITIQUE

If you are ever around the area, Dr. Lovely Manlapaz is the best dentist in the business.

I liked her patient care. She is thoughtful, gentle, and awesome.

Vanessa V.

VERIFIED Lovely Manlapaz Teodoro DDS CUSTOMER

2 of 183

Quality 10
10 10
Loyalty Yes
CRITIQUE

She is great. I would refer any of my friends to her.

I really liked how she works with my insurance plan. She worked everything out for me. She told me what I needed to get done in order to have a pretty smile. She is great, the office is lovely, and the staff is wonderful.

Richard A.

VERIFIED Lovely Manlapaz Teodoro DDS CUSTOMER

3 of 183

Quality 10
10 10
Loyalty Yes
CRITIQUE

She's very professional, very thorough, and she does a great job. She does consistently good work.

She does good work, and she takes care of what needs to be taken care of in a good way.

Read All 183 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Dr. Lovely Manlapaz, Owner

Lovely Manlapaz Teodoro DDS is a general, cosmetic and family dentistry practice that offers a variety of services to East Bay patients (both children and adults) at two locations: The Dental Center of Hercules and Ygnacio Valley Cosmetic Dentistry in Walnut Creek. Its services include comprehensive oral exams and cleaning, root canal treatments, complete and partial dentures, composite bonding, Invisalign®, cosmetic veneers, teeth whitening, tooth extractions, crowns, fixed bridges, dental implants, and implant restoration. The practice is also proud to offer single visit crowns and onlays and inlays that are designed and manufactured with CAD/CAM technology.

Dr. Manlapaz earned her Dental Medicine degree from National University, Manila Philippines (NU) in 1995. She started a private practice upon graduating while simultaneously holding a teaching position at NU’s College of Dentistry. Today, she consistently attends courses and training to keep her knowledge and skills on par with the technological advancements in dentistry.

Dr. Manlapaz and her staff take a personal approach to patient care, which, according to office manager Ted Teodoro, ensures excellent, detailed service. “We don’t overbook our patient list. Dr. Manlapaz likes to take her time and be very thorough.” The practice offers several dental plans and accepts most private insurance.

Read moreShow less
COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
  • Our editors gather deep company info.
  • Performance is Guaranteed.

DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Lovely Manlapaz Teodoro DDS

COMPANY CONTACT
Locations

Contra Costa County
Concord
Richmond
Antioch
Walnut Creek
Pittsburg
San Ramon
Danville
Brentwood
Martinez

Get Directions
SERVICES PERFORMED

Family, Cosmetic & Implant Digital Dentistry
Nitrous Gas
Invisalign (Metal-Free Braces)
CEREC (Single Visit Onlay Restorations, Ceramic Crown)
Ceramic Veneers
3D Imaging CT Scan
Root Canal Treatment
Implant/Implant Crown
Dentures
Oral Surgery
Teeth Whitening

BRANDS Supported
  • Cerec

  • Invisalign

  • ANKYLOS

  • CEREC by Sirona

  • E-Max

  • Sinsational Smile

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Lovely Manlapaz Teodoro DDS

Company Profile

Lovely Manlapaz Teodoro DDS is a general, cosmetic and family dentistry practice that offers a variety of services to East Bay patients (both children and adults) at two locations: The Dental Center of Hercules and Ygnacio Valley Cosmetic Dentistry in Walnut Creek. Its services include comprehensive oral exams and cleaning, root canal treatments, complete and partial dentures, composite bonding, Invisalign®, cosmetic veneers, teeth whitening, tooth extractions, crowns, fixed bridges, dental implants, and implant restoration. The practice is also proud to offer single visit crowns and onlays and inlays that are designed and manufactured with CAD/CAM technology.

Dr. Manlapaz earned her Dental Medicine degree from National University, Manila Philippines (NU) in 1995. She started a private practice upon graduating while simultaneously holding a teaching position at NU’s College of Dentistry. Today, she consistently attends courses and training to keep her knowledge and skills on par with the technological advancements in dentistry.

Dr. Manlapaz and her staff take a personal approach to patient care, which, according to office manager Ted Teodoro, ensures excellent, detailed service. “We don’t overbook our patient list. Dr. Manlapaz likes to take her time and be very thorough.” The practice offers several dental plans and accepts most private insurance.

Read moreRead Less
Company Philosophy

"We strive to consistently provide excellent dental care for the families of Hercules, Walnut Creek and their neighboring cities. From young children to adults, we pledge to offer the best dental service and products with the highest level of professionalism. Our patients' needs are our top priority, and our entire team is committed to meeting those needs."

Read moreRead Less
Comparative Summary

Dental practices are always looking for ways to discern themselves from their competition, and those that have earned the prestigious Diamond Certified award are already several steps ahead. Lovely Manlapaz Teodoro DDS further supplements its industry advantage by utilizing state-of-the-art equipment and cutting-edge treatment techniques to provide cosmetic dentistry and traditional preventive dental care services for patients of all ages. “Our cosmetic treatments include everything from Invisalign to bleaching,” says General Manager Ted Teodoro. “We also offer flexible appointment scheduling and affordable financing plans, and we accept most forms of private insurance.”

A graduate and former faculty member of National University, Manila Philippines (NU), Dr. Lovely C. Manlapaz is certified to operate CEREC CAD/CAM equipment to provide advanced cosmetic and corrective treatments for same-day crowns, veneers, onlays and inlays. “CAD/CAM is a computer aid system that allows Dr. Manlapaz to use digital impression designs to create in-house crowns,” explains Mr. Teodoro. “There’s no need to use an external lab or schedule multiple appointments, which is very convenient for our patients.”

In an effort to further distinguish her practice as a dental industry leader, Dr. Manlapaz only uses digital X-rays that show highly detailed images of patients’ pre- and post-treatment teeth, allowing her to fully explain the details of each assessment and treatment process. “She also only uses composite filling materials–no amalgam or metals–and provides in-house milled ceramic and porcelain materials for onlays and inlays, which helps preserve more of the original tooth,” says Mr. Teodoro.

Unlike some dental offices that try to fit in as many patients as possible, The Dental Center of Hercules emphasizes the importance of individualized dental care. “We take the necessary time to see each patient, and we never overbook,” says Mr. Teodoro. “We have a very convenient location, plenty of available parking, a kid-friendly office and TV entertainment in each dental room. Our experienced staff is also fluent in Filipino and Spanish.”

Read moreRead Less
Industry Info

In general, dental plans can be divided into two categories: managed care and fee-for-service. Managed care dental plans are cost containment systems that direct the utilization of health care by restricting the type, level and frequency of treatment; limiting access to care; and controlling the level of reimbursement for services. Fee-for-service dental plans are typically “freedom of choice” arrangements under which dentists are paid for each service rendered according to the fees they establish.

Managed Care Plans
With Preferred Provider Organization (PPO) programs, patients select a dentist from a network or list of providers who have agreed, by contract, to discount their fees. In PPOs that allow patients to receive treatment from a non-participating dentist, patients with higher deductibles and co-payments are penalized. PPOs can be fully insured or self-insured. They’re usually less expensive than comparable indemnity plans and are regulated under the appropriate insurance statutes in the company’s state of domicile and operation. When reviewing a PPO dental plan, make sure you can answer the following questions:

• What percentage of the premium is used for administration?
• Will the amount of the discount influence patients to change their dentists? Will the amount of the discount affect the number of treatment options for the plan’s covered individuals?
• What’s the liability for the employer if the plan influences provider selection or treatment?
• What are the criteria for selection of providers for the plan? Does it have enough dentists under contract to adequately serve the group? What’s the geographic distribution of patients to dentists? Does it provide for specialist referrals? Are dentists limited to referring patients to contracted specialists?
• How does the program provide for emergency treatment? What provisions are in the program for emergency care away from home?

With Dental Health Maintenance Organization (DHMO) plans, patients pay contracted dentists fixed amounts (usually on a monthly basis) per enrolled family or individual, regardless of utilization. In return, the dentists agree to provide specific types of treatment for the patients at no charge (for other treatments, a co-payment is required). Theoretically, the DHMO rewards dentists who keep patients in good health, thereby keeping costs low. DHMO models typically offer the least expensive dental plans. If you’re considering a DHMO plan, make sure you can answer the following questions:

• What’s the utilization rate for patients in this program? What’s the average waiting period for an initial appointment? What’s the average period between appointments?
• What’s the dentist/patient ratio for the program? What are the criteria for selecting dentists to participate in the program? What’s the geographic distribution of patients to dentists?
• What’s the ratio of dentists accepted to the program to those who applied to participate? How many dentists voluntarily withdrew from the program over the past two years?
• What’s the capitated rate of compensation for the dentists? Is it sufficient compensation for the needs of the covered patient population? What provisions are made for dentists with unforeseen utilization or difficult cases?
• What are the benefits for patients requiring a specialist’s care? How are specialists selected and compensated? Does the plan have adequate specialist participation?

Fee-for-Service Plans
Direct Reimbursement (DR) is a self-funded dental benefits plan that reimburses patients according to dollars spent on dental care, not type of treatment received. It allows the patient complete freedom to choose any dentist. Instead of paying monthly insurance premiums, employers pay a percentage of actual treatments received, even for employees who don’t use the dentist. Moreover, employers are removed from the potential responsibility of influencing treatment decisions due to plan selection or sponsorship.

Read moreRead Less
Frequently Asked Questions

Q: Do you offer any payment plans?

A: Yes. We offer programs with up to six months of deferred payments.

Q: Do you offer any fee discounts?

A: Yes. Ask about fee discounts when you call for an appointment.

Q: What’s CEREC?

A: CEREC is a computer assisted design tool that allows crowns and other treatments to be performed expertly and quickly onsite, which saves the patient from having to come back for multiple appointments.

Q: Do you offer bleaching?

A: We offer in-office bleaching using the Pola system. A take-home option is also available.

Q: Do you offer Invisalign?

A: Yes, we provide Invisalign products and treatments as an alternative to traditional braces.

Q: Why don’t you use amalgam fillings?

A: Our doctor, Lovely C. Manlapaz, decided to be an amalgam-free office because of the advanced results from using composites and the potential risks of using traditional amalgam.

Read moreRead Less

SELECTED PHOTOS FROM Lovely Manlapaz Teodoro DDS

View Comments
Shares

DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Dr. Lovely Manlapaz

Expert CONTRIBUTOR PROFILE

Dr. Lovely Manlapaz: From Manila to the Bay

By James Florence, Diamond Certified Program Reporter

HERCULES — While she first began practicing dentistry in her home city of Manila, Philippines, Dr. Lovely Manlapaz later relocated to the California Bay Area, which gave her an opportunity to broaden her professional horizons. “In the Philippines, dentists and other professionals are limited in terms of resources and technology, whereas in the United States, they have access to all of the latest innovations,” she explains. “As someone who’s passionate about science and technology, coming to the U.S. was huge because it enabled me to further my capabilities and stay on the cutting edge of my field.”

Dr. Manlapaz has been in the dental field for the last 20 years, but her initial interest developed out of an early fascination with science. “I’ve always been interested in science and medicine, and I decided early on to pursue a career in the medical field,” she says. “Originally, I thought I’d become a doctor, but my mother advised me to consider dentistry. Looking back, it was some of the best advice I’ve ever received.”

Outside of work, Dr. Manlapaz spends most of her time with her husband, Ted, and their boys, Gabriel and Samuel. “My job keeps me very busy, so whenever I’m not working, my first priority is having quality time with my family,” she affirms. “We like going to the park, watching movies and playing video games together. We also enjoy going to Disneyland when the opportunity arises.”

In her life and career, Dr. Manlapaz espouses the importance of having a sincere motivation. “My professional philosophy is to always do my best and be honest with everybody,” she says. “That way, at the end of the day, I can sleep peacefully knowing I’ve treated my patients and performed my job to the best of my ability.”

When asked the first thing she’d do if she were to retire tomorrow, Dr. Manlapaz says she’d retreat to a more peaceful setting. “I would buy my dream house, where I’d have a large flower garden. When I think of retirement, I envision myself taking care of my orchids and relaxing under a gazebo.”

Ask Me Anything!

Q: If you could visit any country, where would you go?
A: China—I’ve always wanted to see the Great Wall.

Q: What’s your favorite local restaurant?
A: Happy Sashimi in Pinole.

Q: What’s your favorite thing to do on a rainy day?
A: Cook something good to eat. In the Philippines, there’s a chocolate-flavored porridge called Champorado, which is something I like to make for my family.

Q: If you could live in the city or country, what would you choose?
A: The country, because of the natural beauty—plus, it’s more relaxing.

Q: What’s your favorite movie?
A: “Tears of the Sun” with Bruce Willis.

Read moreRead less
Expert articles
  • The Benefits of CAD/CAM Dentistry

    HERCULES — In the past, if you needed a crown installed or a similar dental restoration procedure, you had to go through quite a process—numbing, gooey impressions, temporary prostheses and at least two weeks of waiting. Today, however, advancements in computer-aided design and manufacturing technology (collectively known as CAD/CAM) have made this process much faster and more convenient, allowing patients to have crowns installed the same day they’re fitted.

    While dentists formerly used “trays” filled with a gooey substance to take impressions of a patient’s teeth, this unsavory procedure has since been replaced by digital impressions, which allow for more accurate impressions through computer imaging. After being digitally designed, the physical crown can be manufactured in minutes with an in-office milling machine, following which it’s ready to be installed. With no need for temporaries or even a second visit, it’s easy to see the benefits offered by CAD/CAM dentistry.

    Read moreRead less
Expert video tip

Video: Benefits of CAD/CAM Technology

Complete Video Transcription:

HERCULES — Host, Sarah Rutan: Getting a dental crown used to be lengthy process, but thanks to today’s modern innovations, today’s dental patients have advantages of a much more effective method. Today, we’re in Hercules with Diamond Certified Expert Contributor Dr. Lovely Manlapaz of Lovely Manlapaz Teodoro DDS, to learn about the benefits of CAD and CAM technology.

Diamond Certified Expert Contributor, Dr. Lovely Manlapaz: One of the latest technology in dentistry nowadays is using CAD/CAM to design and fabricate crowns. There’s a lot of convenience to the patient because it only requires one visit from prepping the tooth, and once the design is already made in the computer, the crown is going to be milled. And then we’re going to fit into the patient’s mouth that the fit is fine and we bake it for glazing for final processing. And then that some visit we’re going to be able to cement the crown, and when the patient leaves the crown is ready.

The patient is not going to wear any temporary crown. The patient is good to go. The translucency is very natural. It can mimic your teeth and looks very natural. They like it better because it looks nicer, especially in the front.

Host, Sarah Rutan: To learn more from local top-rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

Read moreRead less
Lovely Manlapaz Teodoro DDS WEBSITE AND EXTERNAL FEED
  • Lovely Manlapaz Teodoro DDS SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON Lovely Manlapaz Teodoro DDS
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 183 VERIFIED CUSTOMERS i
Lovely Manlapaz Teodoro DDS : Average 8.9 out of 10 based on 183 unique customer surveys of customer satisfaction.

Marian M.

VERIFIED Lovely Manlapaz Teodoro DDS CUSTOMER

1 of 183

Quality 10
10 10
Loyalty Yes
CRITIQUE

If you are ever around the area, Dr. Lovely Manlapaz is the best dentist in the business.

I liked her patient care. She is thoughtful, gentle, and awesome.

Vanessa V.

VERIFIED Lovely Manlapaz Teodoro DDS CUSTOMER

2 of 183

Quality 10
10 10
Loyalty Yes
CRITIQUE

She is great. I would refer any of my friends to her.

I really liked how she works with my insurance plan. She worked everything out for me. She told me what I needed to get done in order to have a pretty smile. She is great, the office is lovely, and the staff is wonderful.

Richard A.

VERIFIED Lovely Manlapaz Teodoro DDS CUSTOMER

3 of 183

Quality 10
10 10
Loyalty Yes
CRITIQUE

She's very professional, very thorough, and she does a great job. She does consistently good work.

She does good work, and she takes care of what needs to be taken care of in a good way.

Mayra R.

VERIFIED Lovely Manlapaz Teodoro DDS CUSTOMER

4 of 183

Quality 10
10 10
Loyalty Yes
CRITIQUE

That I recommend going to her

She is very friendly.

Angelique S.

VERIFIED Lovely Manlapaz Teodoro DDS CUSTOMER

5 of 183

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very efficient, have state of the art equipment, and are a pleasant office with friendly staff.

I liked the timeliness.

Rodolfo R.

VERIFIED Lovely Manlapaz Teodoro DDS CUSTOMER

6 of 183

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend her.

She's friendly.

Israel C.

VERIFIED Lovely Manlapaz Teodoro DDS CUSTOMER

7 of 183

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're excellent.

She's friendly.

Gale C.

VERIFIED Lovely Manlapaz Teodoro DDS CUSTOMER

8 of 183

Quality 10
10 10
Loyalty Yes
CRITIQUE

She's very patient, and when she does any work, she goes over it with you. She gives you all of the information that you need. She also is knowledgeable enough to answer all of the questions you ever have.

I liked her patience.

Sophie S.

VERIFIED Lovely Manlapaz Teodoro DDS CUSTOMER

9 of 183

Quality 10
10 10
Loyalty Yes
CRITIQUE

She is a great dentist. I've been using her for years. I'm happy with her services.

She's not out to get you.

Christina B.

VERIFIED Lovely Manlapaz Teodoro DDS CUSTOMER

10 of 183

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have a nice office where they make you feel at home and welcome.

I liked their attention to children's needs.

Emily M.

VERIFIED Lovely Manlapaz Teodoro DDS CUSTOMER

11 of 183

Quality 10
10 10
Loyalty Yes
CRITIQUE

She's very professional, provides great service, and she makes people feel comfortable.

I'm very terrified of the dentist, but with Dr. Lovely Manlapaz I was very comfortable and able to get my work done in peace. They didn't need to strap me down or anything. I'd tell her to keep up the good work.

Anna V.

VERIFIED Lovely Manlapaz Teodoro DDS CUSTOMER

12 of 183

Quality 10
10 10
Loyalty Yes
CRITIQUE

She's very thorough, and she does a good job.

Her appointments were very timely. She explained thoroughly what she was going to do and it was always what she said it was going to be.

Natalie G.

VERIFIED Lovely Manlapaz Teodoro DDS CUSTOMER

13 of 183

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend her services, and I have in the past.

I liked their appointment system. She is very approachable, and she's knowledgeable about her specialty.

Alan J.

VERIFIED Lovely Manlapaz Teodoro DDS CUSTOMER

14 of 183

Quality 10
10 10
Loyalty Yes
CRITIQUE

She's really professional, and she tells you exactly what's going wrong. She gives you options and encourages getting a second opinion if you want one. She has done well for me.

She is good and gentle when she works on me.

Arnold F.

VERIFIED Lovely Manlapaz Teodoro DDS CUSTOMER

15 of 183

Quality 10
10 10
Loyalty Yes
CRITIQUE

Planning to use again, they pay close attention to the work and give high-quality service.

They didn't stop working on me until I was satisfied.

Christina B.

VERIFIED Lovely Manlapaz Teodoro DDS CUSTOMER

16 of 183

Quality 10
10 10
Loyalty Yes
CRITIQUE

It's a great facility. I've referred quite a few friends.

I like that they're best with kids.

Hector O.

VERIFIED Lovely Manlapaz Teodoro DDS CUSTOMER

17 of 183

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have great customer service.

They have a really good dentist.

Jessica C.

VERIFIED Lovely Manlapaz Teodoro DDS CUSTOMER

18 of 183

Quality 10
10 10
Loyalty Yes
CRITIQUE

I am very satisfied.

Dr. Lovely is awesome. They are friendly, they treated my son very well, and it is clean.

Jose A.

VERIFIED Lovely Manlapaz Teodoro DDS CUSTOMER

19 of 183

Quality 10
10 10
Loyalty Yes
CRITIQUE

It's a good place to go, and they do everything well.

Dr. Manlapaz, she's been taking care of me. There's not a lot of waiting, and they're doing a great job.

Joseph L.

VERIFIED Lovely Manlapaz Teodoro DDS CUSTOMER

20 of 183

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did the job right, so I didn't have to go back.

It is close to home, and they are clean.

Read All 183 Survey Responses at Ratings View