Independently Rated Highest in Quality
S e c o n d                              Consecutive Year        
Originally Earned:
February 2011
We declare that Love Your Floors HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #1725
(408) 915-8348
821 Seabury Drive
San Jose, CA 95136

Love Your Floors provides a variety of floor cleaning and repair services for customers throughout Santa Clara County. In addition to cleaning carpet, upholstery, area rugs, grout, and tile and stone, the company handles marble restorations, concrete polishing, hot water extractions, steam cleaning and more. For the convenience of its clients, it offers free deep cleaning services with all regular carpet cleaning jobs, as well as what it feels is one of the fastest dry times in the industry (usually one to four hours).

Owner Albert Lazo worked for a national floor care company before establishing Love Your Floors. Mr. Lazo says the two most important factors of his company’s success are skill and excellent customer service. “My wife Maureen and I have spent our adult lives working in the customer service industry. We understand how important it is to communicate with our clients, get a clear idea of what they’re looking for and contact them after the job is completed to make sure they’re happy with the work.”

Love Your Floors’ employees are trained and certified by the Institute of Inspection Cleaning and Restoration, and the company is Green Seal-certified in environmentally-friendly carpet and upholstery cleaning.

Company Philosophy

“We give our customers good, honest service at a fair price. We don’t want to serve our customers just once-we want to build lasting relationships with them. Our goal is for every customer to be completely satisfied with our work and trust us to provide excellent service. We want our first interaction with them to be the beginning of a great relationship.”

Serving all of Santa Clara County including Milpitas, San Jose, Sunnyvale, Santa Clara, Mountain View, Palo Alto, Cupertino, Los Altos and Gilroy.

Carpet Cleaning
Upholstery Cleaning
Area Rug Cleaning
Stone, Tile & Grout Cleaning
Sealing
Grout Repair
Re-Caulking Services
Marble Restoration
Concrete Polishing

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for carpet and upholstery cleaning companies that have earned the prestigious Diamond Certified award. For Love Your Floors, the ability to achieve and maintain high levels of customer satisfaction is the primary reason it’s been able to stay in business and thrive. “Customer satisfaction is very...

Frequently Asked Questions

Q: What type of method do you use to clean carpets?
A: "We clean most carpets using a hot water extraction method (also known as steam cleaning), but we also use a low-moisture method for a lot of commercial jobs."
Q: Do you charge by the room or by the hour?
A: "We charge by the room, which allows us to give you an accurate price estimate when you call to set up an appointment."
Q: What’s the best way to maintain my concrete?
A: "Sweep it often (especially if it’s polished) and clean it with a neutral pH cleaning product as often as necessary. Also, make sure you don’t put any abrasives on your concrete—they can scratch the surface."

Map

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Industry Info

Use simple home remedies to remove unpleasant odors from your carpet.
Carpet quickly absorbs all types of odor, whether it comes from pet accidents, food spills or even lingering household smells. These odors get absorbed into the fibers of your carpet, which means they typically don’t go away on their own—but that...
Findings based on statistically reliable research from 100 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
98%
n = 100

Diamond Certified Qualification

Based on 100 customer surveys, we declare
Love Your Floors
has passed all rating steps and has earned
The Diamond Certified Award
No. 1725
Continuously qualified since February 2011.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

H. M. Verified Customer Name
"They are easy to work with. They are flexible, they work around our scheduling, and the pricing is right."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

See video

Company Capabilities Table

Love Your Floors
821 Seabury Drive
San Jose, CA 95136
(408) 915-8348
DCID4082686058

Mon – Sat: 8am – 6pm

Serving all of Santa Clara County including Milpitas, San Jose, Sunnyvale, Santa Clara, Mountain View, Palo Alto, Cupertino, Los Altos and Gilroy.

Albert Lazo and Maureen Bradley-Lazo
7
2
Concrete Polishing Association of America (CPAA)- Certified, IICRC Certified
936836
Liability Insurance, Worker's Compensation
CPAA
2004
Carpet, Stone and Tile Cleaning and Restoration
400
Residential and Commercial

Photo & Video Gallery

Survey Responses For

Love Your Floors

Love Your Floors: Average 9.4 out of 10 based on 100 unique customer surveys of these open ended questions.
H. M. Verified Love Your Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are easy to work with. They are flexible, they work around our scheduling, and the pricing is right."

K. S. C. Verified Love Your Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They do a great job. They're friendly and on time."

O. G. S. Verified Love Your Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Thorough and expert quality work, they were so much better than what we expected. They are fabulous."

P. T. Verified Love Your Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are quick to come in. If I call them, they come the same day or early next morning."

V. H. Verified Love Your Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like that they are quick and thorough. I've had other carpet cleaning services, but they were sloppy and dirty. These guys are very professional."

Alice H. Verified Love Your Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I've been with them for a long time. I've been perfectly satisfied with what he's done for me."

Amy R. Verified Love Your Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Very good quality and the carpets are clean."

Audrey H. Verified Love Your Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were fast and thorough."

Bahram S. Verified Love Your Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are nice, personable, and professional. We use them solely. Every one in our family uses them as well."

Barbara S. Verified Love Your Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I'd give them an '11' or '12' if I could. They are very knowledgeable about the interactions of chemicals with particular odors, such as pet smell. They understand about pets marking their territories and they are able to get the smell out. They understand which colors, like pink and red kool-aid that you can't get out. The husband-wife team is very personable and they work well together. They like repeat business. They are more than happy to be flexible in their scheduling. They always finish earlier than projected. They leave the carpet in considerably better shape than it was before."

Bernie G. Verified Love Your Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are local. They come in, work hard, and do a good job. I had some spots that they had to come back for, but it was no problem."

Bill H. Verified Love Your Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Good quality work, great results, and the price was good."

Bryan R. Verified Love Your Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are very personable, they do a great job, and they show up on time."

Carol B. Verified Love Your Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very thorough and they did a great job."

Carol M. Verified Love Your Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are friendly, prompt, and they do a great job. They're wonderful."

Carol W. Verified Love Your Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He did a good job and he was on time. "

Chris L. Verified Love Your Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They cleaned up after themselves."

Cynthia J. Verified Love Your Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"We've used them several times. The carpet was clean and we didn't have to anything. Whenever we had something that wasn't quite right, they came back and took care of it."

Debbie D. Verified Love Your Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He was great and the quality was awesome. I have used him about three times. He is pretty thorough. He does not whine about the work. He just does it. He treats it as if it were his own house. "

Dennis S. Verified Love Your Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are very efficient."

Doug E. Verified Love Your Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did an excellent job and the carpets came out very well."

Eileen P. Verified Love Your Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He was great. I liked his cleanliness, promptness, his quote, and the service."

Eileen T. Verified Love Your Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are great. They're very reliable, they call right back, and they show up on time. I think he does good work."

Ellen B. Verified Love Your Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did a good job and they were very personable."

Elsie S. Verified Love Your Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I have used them six or seven times. Albert is incredibly friendly. He offers a great customer service. He works really hard and he is great with my dogs. He is just super."

Farshad H. Verified Love Your Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He was on time and the quality was excellent. He explained everything that was going on very well."

Gloria D. Verified Love Your Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They arrive on time, they are very careful, and their prices are in line."

Heidi S. Verified Love Your Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are very nice to work with on the phone. They offer appointments on a short notice and they do a very good job."

Helen H. Verified Love Your Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like the products that they use, but he is also very professional, detailed, and he does a great job. I have always been pleased with his service. I went with him because I used him with the company he used to work for before. I followed him."

Ingna K. Verified Love Your Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He was very friendly, nice, and he knows what he is doing. He came on time and did the job very well."

Michelle H. Verified Love Your Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"For seven years, I have never worked with anybody else. I will follow him everywhere he goes. I liked everything, his personality, dedication, timeliness, and promptness. His customer service is excellent. He does a great job. He is excellent at what he does."

Jennifer K. Verified Love Your Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I was pretty happy with the guy who came out here. He was on time, friendly, efficient, and the carpet looks good. "

Jim W. Verified Love Your Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did a good job on time. They do a pretty straightforward carpet cleaning."

John B. Verified Love Your Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I liked the promptness, friendliness, and the good job that he did. He knows who we are. He just does a great job. The carpet has always been clean. It has always come out looking really good, even though it is quite old, 14 to 15 years old."

John S. Verified Love Your Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"That was my third time using them. They were professional and they did a very good job. "

Johnny K. Verified Love Your Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The guy who came to our house, Albert, cleaned up some stuff that I thought were impossible to remove. He was very clean and he moved our furniture. He was a very nice, personable, and very trustworthy guy."

Joni M. Verified Love Your Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were personable and they did a very good job."

Karen P. Verified Love Your Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Just the timely service"

Kathy H. Verified Love Your Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I think Albert is phenomenal. He got the stains out that other people couldn't."

Kim L. Verified Love Your Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I liked their customer service. I liked that they were very friendly, personable, and willing to do anything they need to do to get the job done. "

Laura V. Verified Love Your Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I liked his honesty, thoroughness, and his pricing."

Liz M. Verified Love Your Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"We use them all the time. I like their personable service and flexibility. "

Henry G. Verified Love Your Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Just his service, he was very customer service oriented, and he made sure everything was perfect. He was a nice guy. He showed up on time and he did not make a mess. "

Marisa R. Verified Love Your Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I have been using them for a long time. They are responsive, friendly, professional, and they have reasonable prices."

Mary R. Verified Love Your Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He was very conscientious. He did a beautiful job. When I call, he is very personable. He comes on time. I recommended him to quite a few people. "

Mary R. Verified Love Your Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He is a nice guy and he does a great job."

Michelle M. Verified Love Your Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Service, quality, and price"

Mickey H. Verified Love Your Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The good work, their knowledge, their personalities, and communication, they made everything very clear when explaining what they were going to do, the materials they were going to use, and the instructions on when we could put the items back on the floor."

Naomi C. Verified Love Your Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Very accommodating to my schedule, very fair prices, excellent customer service, and they put little booties on when they came into my house. They really take care of my house. Albert is fantastic. I only have the highest regard for Love Your Floors. I have been with them for three and a half years. I have never been disappointed, not once."

Novia C. Verified Love Your Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were just very thorough, clean, did a great job, and the owner was very personable. "

Pam D. Verified Love Your Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did a good job and they were reasonably priced."

Pam D. Verified Love Your Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were on time, very friendly, they did a great job, and I would recommend them to anybody."

Peggy E. Verified Love Your Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I have had that guy for a long time and I still feel comfortable with him."

Phil M. Verified Love Your Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"It was excellent work. They were on time, very professional, very thorough, and they had great values."

Rebecca F. Verified Love Your Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He responded quickly and professionally. He was honest, thorough, and fair."

Roger L. Verified Love Your Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I have used them four to five times now. I was satisfied every time. I have no complaints. He is very responsive and everything came out great."

Roger P. Verified Love Your Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Absolutely excellent, they have been my people for years and years. I like their honesty, hard work, and prompt service."

Rosanne H. Verified Love Your Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I have used Albert for probably 10 years. He is very personable, he does a wonderful job, and he is very accommodating."

Ruta N. Verified Love Your Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I am happy with them. They don't give up, they always come when they say they're going to, and they work hard to make sure that the stains come out. "

Sandra B. Verified Love Your Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I have been using them for almost 10 years. First of all, the carpets are in great shape. He is nice and reliable. I have even given him the keys to the house when I had gone traveling. He is very prompt."

Sheila S. Verified Love Your Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are great. I have known Albert for 10 years. He is always on time, very professional, helpful, and he does a great job. He directs me to good products. He is just really nice. Albert and his wife are a great team."

Steve S. Verified Love Your Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Flexibility, scheduling, and the quality of the work"

Susan B. Verified Love Your Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I just love them. I have been using them a long time."

Tracey H. Verified Love Your Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Everything, they're great. "

Ms. H. Verified Love Your Floors Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They are extremely prompt and attentive. If I have any kind of issue, they take care of it right away. The biggest thing is the way they treat the customers. I have been extremely satisfied. We use them all the time."

Kingdom H. Verified Love Your Floors Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"You want a clean carpet, and they do an amazing job. They are very honest, trustworthy, and the price is reasonable."

Antionette D. Verified Love Your Floors Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They are pretty easy to schedule with and they do a pretty good job."

Barbara B. Verified Love Your Floors Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I was satisfied with what he did. He was personable."

Marlene A. Verified Love Your Floors Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The customer service, their personalities, and the way they interact with people"

Carol G. Verified Love Your Floors Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I have always liked what they do. I liked how clean my carpets turn out. They dry fast. I have always been very satisfied."

Cecilia O. Verified Love Your Floors Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"He seems honest and pretty thorough."

Deepa A. Verified Love Your Floors Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"My floors are really clean. They gave us some tips on how to do it ourselves in the future."

Dorothy R. Verified Love Your Floors Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"He is local."

Jill H. Verified Love Your Floors Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They did a good job and the quality of the work was good."

Kathleen A. Verified Love Your Floors Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"We appreciated the fact that he was willing to help us move some furniture. We felt that the carpet came out nicely afterward and it dried quickly."

Kay C. Verified Love Your Floors Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"He is very personable. He shows up on time, he is done when he says he will be, and the instructions he gives me on how to clean the floor are true. He seems like a great small business owner to me."

Lara S. Verified Love Your Floors Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I thought they were friendly and easy to communicate with. They listened, answered all my questions, and I got a good vibe from their people. They did a very good job. "

Linda A. Verified Love Your Floors Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They're very friendly. They come in and they do their job. We were very pleased with the results."

Linda A. Verified Love Your Floors Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I liked his work ethic and his integrity."

Mae B. Verified Love Your Floors Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Friendly, on time, and efficient, I was very happy with the service."

Magen W. Verified Love Your Floors Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I liked their speed and their quality. I like Albert. He is a very pleasant guy."

Mervin C. Verified Love Your Floors Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I liked that he was very friendly. He explained everything to me. I also liked the fact that the chemicals were nontoxic. Overall, it was very nice."

Michelle C. Verified Love Your Floors Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The carpet would get dirty faster with other companies. It stays cleaner longer with Love Your Floors."

Penny S. Verified Love Your Floors Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Their attention to detail and deep cleaning, I don"

Peter O. Verified Love Your Floors Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Their competency, and they did a great job."

Ron S. Verified Love Your Floors Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Albert is very knowledgeable and friendly."

Steve H. Verified Love Your Floors Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I went to another place and they did a computer estimate, but they estimated 25% more cost than Love Your Floors charges. "

Toni L. Verified Love Your Floors Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They did a good job. "

Vern E. Verified Love Your Floors Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were on time and they just did a good job."

Virginia H. Verified Love Your Floors Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They come on time, they are courteous, they do a good job, and that's why I've had them for four years."

Mrs. W. Verified Love Your Floors Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were professional and they seemed diligent about doing the work."

Agnus S. Verified Love Your Floors Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The floors seemed a lot cleaner after the work was done. You can definitely notice the change."

Elaine T. Verified Love Your Floors Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The service was excellent and they did a good job."

Joanne V. Verified Love Your Floors Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Promptness"

Joyce T. Verified Love Your Floors Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They are easy to schedule and deal with."

Orlando P. Verified Love Your Floors Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Just the service, his personality, and he takes pride in his work. I take advantage of his coupons and discounts when he advertises them. I have always been satisfied. "

Vasudha R. Verified Love Your Floors Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Albert, who is actually the one who did the job, is very good and respectful. He actually listens to his customers and he does what is needed."

Karen W. Verified Love Your Floors Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"Their prices were pretty reasonable. My wife was here when they came and she said that they were friendly and helpful. They helped move the furniture. The customer service was very good. "

Natalie W. Verified Love Your Floors Customer Name
Q1:5 out of 10
Q2:No
Q3 & Q4:"I love the people who own the company."

Denise J. Verified Love Your Floors Customer Name
Q1:2 out of 10
Q2:No
Q3 & Q4:"The quality was good. "