Independently Rated Highest in Quality
S e v e n t h
Consecutive Year
Originally Earned:
February 2011
We declare that Love Your Floors HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #1725
(408) 915-8348
821 Seabury Drive
San Jose, CA 95136
A recent floor cleaning project by Love Your Floors

Love Your Floors provides a variety of surface cleaning and restoration services for customers throughout Santa Clara County. In addition to cleaning carpet, upholstery and area rugs, the company handles stone, tile and grout; pressure washing; marble restoration; and concrete polishing. For the convenience of its clients, it offers free deep cleaning services with all regular carpet cleaning jobs as well as what it feels is one of the fastest dry times in the industry. 

Owner Albert Lazo owned a national floor care franchise before establishing Love Your Floors. Mr. Lazo says the two most important factors of his company’s success are skill and excellent customer service. “My wife, Maureen, and I have spent our adult lives working in the customer service industry. We understand how important it is to communicate with our clients, get a clear idea of what they’re looking for and contact them after the job is completed to make sure they’re happy with the work.”

Company Philosophy

“We give our customers good, honest service at a fair price. We don’t want to serve our customers just once–we want to build lasting relationships with them. Our goal is for every customer to be completely satisfied with our work and trust us to provide excellent service. We want our first interaction with them to be the beginning of a great relationship.”

Serving all of Santa Clara County including Milpitas, San Jose, Sunnyvale, Santa Clara, Mountain View, Palo Alto, Cupertino, Los Altos and Gilroy.

Carpet Cleaning
Upholstery Cleaning
Area Rug Cleaning
Stone, Tile & Grout Cleaning
Sealing
Grout Repair
Re-Caulking Services
Marble Restoration
Concrete Polishing
Pressure Washing

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for carpet and upholstery cleaning companies that have earned the prestigious Diamond Certified award. For Love Your Floors, the ability to achieve and maintain high levels of customer satisfaction is the primary reason it’s been able to stay in business and thrive. “Customer...

Frequently Asked Questions

Q: What type of method do you use to clean carpets?
A: "We clean most carpets using a hot water extraction method (also known as steam cleaning), but we also use a low-moisture method for a lot of commercial jobs."
Q: Do you charge by the room or by the hour?
A: "We charge by the room, which allows us to give you an accurate price estimate when you call to set up an appointment."
Q: Can you Scotchgard my carpet? Is it even necessary?
A: "We can work with Scotchgard, and yes, it does help in some instances. Basically, it prevents dirt from embedding in the carpet fibers, which makes vacuuming more effective. Also, a Scotchgarded carpet gives you some extra time to clean up a...

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Industry Info

Use simple home remedies to remove unpleasant odors from your carpet.
Carpet quickly absorbs all types of odor, whether it comes from pet accidents, food spills or even lingering household smells. These odors get absorbed into the fibers of your carpet, which means they typically don’t go away on their own...
Findings based on statistically reliable research from 175 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
99%
n = 175

Diamond Certified Qualification

Based on 175 customer surveys, we declare
Love Your Floors
has passed all rating steps and has earned
The Diamond Certified Award
No. 1725
Continuously qualified since February 2011.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Barbara B. Verified Customer Name
"They're thorough, efficient, and hardworking. I'm satisfied."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Love Your Floors
821 Seabury Drive
San Jose, CA 95136
(408) 915-8348
DCID4082686058

Mon – Sat: 8am – 6pm

Serving all of Santa Clara County including Milpitas, San Jose, Sunnyvale, Santa Clara, Mountain View, Palo Alto, Cupertino, Los Altos and Gilroy.

Albert Lazo, Owner
13
2
936836
Liability Insurance, Workers' Compensation
Concrete Polishing Association of America (CPAA)
2004
Carpet Cleaning; Upholstery Cleaning; Area Rug Cleaning; Stone, Tile & Grout Cleaning; Sealing; Grout Repair; Re-Caulking Services; Marble Restoration; Concrete Polishing; Pressure Washing
400
Commercial, Residential

Photo & Video Gallery

Survey Responses For

Love Your Floors

Love Your Floors: Average 9.5 out of 10 based on 175 unique customer surveys of customer satisfaction.
Barbara B. Verified Love Your Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did a really nice job cleaning the carpets in my house. I'd recommend them."

"They're thorough, efficient, and hardworking. I'm satisfied."

Carey L. Verified Love Your Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Trustworthy and on-time"

"They offer multiple services like stone cleaning and carpet cleaning."

Carol N. Verified Love Your Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend them. To be honest, I've already recommended them to several friends."

"They're detailed, personable, and hold up their end of the bargain. I was pleased with the work they did for me."

Cheryl L. Verified Love Your Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"If you need your floors cleaned, call them."

"They did what they said they would do."

Doug E. Verified Love Your Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They made my carpet look brand new again. They were prompt and careful."

"They did the job quickly. I'm happy with the outcome."

Eileen K. Verified Love Your Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I have already told a friend about Love Your Floors. I've only used them for tile and grout cleaning, but I plan on having them clean my carpets in the near future."

"They had a reasonable price and it was easy to make an appointment with them. They were conscientious and competent."

Ellen R. Verified Love Your Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're on time, they do a good job, and clean up when they are done."

"I really liked he guy who came over, but I can't remember his name."

Jaimee B. Verified Love Your Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The gentleman who came to the house was knowledgeable, friendly, professional and did a good job. I would recommend them."

"The gentleman who came to the house was knowledgeable, friendly, professional and did a good job. I would recommend them."

Alvira C. Verified Love Your Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're fast and efficient."

"Basically, they just did a good job."

Karen C. Verified Love Your Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were able to get the stains out of our carpet."

"They were very helpful and responsive to my needs."

Kelly V. Verified Love Your Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are consistent with always doing a good job. We have been using them for 4 or 5 years now."

"They always come on time and they do a consistent job."

Linda G. Verified Love Your Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I'd say never get white carpets in your house. "

"They were able to remove about 98% of the stains in my carpet. I wasn't expecting them to get everything out because that would be close to impossible. I was actually impressed with the amount of crap they lifted from that carpet."

Lynn F. Verified Love Your Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They've done several jobs for me. They do an extraordinary job and they know what they're doing."

"They offer a wide range of services. I trust them."

Mel B. Verified Love Your Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"We've used them several times. They're very competent and show up on time."

"The quality of his work"

Nivraka D. Verified Love Your Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"He does excellent work. Everything is clean and in order when he leaves."

"He is good at it. He even cleans things that he wasn't supposed to."

Pam M. Verified Love Your Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very dependable and they do a really nice job. I think they're really good and they have excellent teamwork."

"They're very dependable and very willing to help."

Rochelle B. Verified Love Your Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're easy to deal with, responsive, and professional."

"I like the end result. They made it look brand new."

E.R. Verified Love Your Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The owner is very thorough, thoughtful, and he puts a lot of time into it. I've had a lot of spots that he's worked on, and he has been able to get them out, which has been really wonderful, because I don't have to replace the carpets so soon."

"The fact that he has been able to remove the stains, so I don't need to replace my carpets. He does an excellent job."

S.C.A. Verified Love Your Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were fast and efficient."

"They responded to my request for a quote rather quickly, and the quality was good. "

Amber R. Verified Love Your Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I've referred other people to them in the past. If you have carpet or tile, they definitely do a good job, and they're trustworthy."

"I feel like they do a good job, and my carpets are always clean. I've had a great experience with them."