Independently Rated Highest in Quality
S e v e n t h
Consecutive Year
Originally Earned:
February 2011
We declare that Love Your Floors HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #1725
(408) 915-8348
821 Seabury Drive
San Jose, CA 95136
A recent floor cleaning project by Love Your Floors

Love Your Floors provides a variety of surface cleaning and restoration services for customers throughout Santa Clara County. In addition to cleaning carpet, upholstery and area rugs, the company handles stone, tile and grout; pressure washing; marble restoration; and concrete polishing. For the convenience of its clients, it offers free deep cleaning services with all regular carpet cleaning jobs as well as what it feels is one of the fastest dry times in the industry. 

Owner Albert Lazo owned a national floor care franchise before establishing Love Your Floors. Mr. Lazo says the two most important factors of his company’s success are skill and excellent customer service. “My wife, Maureen, and I have spent our adult lives working in the customer service industry. We understand how important it is to communicate with our clients, get a clear idea of what they’re looking for and contact them after the job is completed to make sure they’re happy with the work.”

Company Philosophy

“We give our customers good, honest service at a fair price. We don’t want to serve our customers just once–we want to build lasting relationships with them. Our goal is for every customer to be completely satisfied with our work and trust us to provide excellent service. We want our first interaction with them to be the beginning of a great relationship.”

Serving all of Santa Clara County including Milpitas, San Jose, Sunnyvale, Santa Clara, Mountain View, Palo Alto, Cupertino, Los Altos and Gilroy.

Carpet Cleaning
Upholstery Cleaning
Area Rug Cleaning
Stone, Tile & Grout Cleaning
Sealing
Grout Repair
Re-Caulking Services
Marble Restoration
Concrete Polishing
Pressure Washing

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for carpet and upholstery cleaning companies that have earned the prestigious Diamond Certified award. For Love Your Floors, the ability to achieve and maintain high levels of customer satisfaction is the primary reason it’s been able to stay in business and thrive. “Customer...

Frequently Asked Questions

Q: What type of method do you use to clean carpets?
A: "We clean most carpets using a hot water extraction method (also known as steam cleaning), but we also use a low-moisture method for a lot of commercial jobs."
Q: Do you charge by the room or by the hour?
A: "We charge by the room, which allows us to give you an accurate price estimate when you call to set up an appointment."
Q: Can you Scotchgard my carpet? Is it even necessary?
A: "We can work with Scotchgard, and yes, it does help in some instances. Basically, it prevents dirt from embedding in the carpet fibers, which makes vacuuming more effective. Also, a Scotchgarded carpet gives you some extra time to clean up a...

Map

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Industry Info

Use simple home remedies to remove unpleasant odors from your carpet.
Carpet quickly absorbs all types of odor, whether it comes from pet accidents, food spills or even lingering household smells. These odors get absorbed into the fibers of your carpet, which means they typically don’t go away on their own...
Findings based on statistically reliable research from 200 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
99%
n = 200

Diamond Certified Qualification

Based on 200 customer surveys, we declare
Love Your Floors
has passed all rating steps and has earned
The Diamond Certified Award
No. 1725
Continuously qualified since February 2011.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Bob D. Verified Customer Name
"I think the craftsmanship was the best thing."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Love Your Floors
821 Seabury Drive
San Jose, CA 95136
(408) 915-8348
DCID4082686058

Mon – Sat: 8am – 6pm

Serving all of Santa Clara County including Milpitas, San Jose, Sunnyvale, Santa Clara, Mountain View, Palo Alto, Cupertino, Los Altos and Gilroy.

Albert Lazo, Owner
13
2
936836
Liability Insurance, Workers' Compensation
Concrete Polishing Association of America (CPAA)
2004
Carpet Cleaning; Upholstery Cleaning; Area Rug Cleaning; Stone, Tile & Grout Cleaning; Sealing; Grout Repair; Re-Caulking Services; Marble Restoration; Concrete Polishing; Pressure Washing
400
Commercial, Residential

Photo & Video Gallery

Survey Responses For

Love Your Floors

Love Your Floors: Average 9.5 out of 10 based on 200 unique customer surveys of customer satisfaction.
Bob D. Verified Love Your Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They performed amazingly. The quality of work was really good. I would recommend people to look into them without a doubt."

"I think the craftsmanship was the best thing."

Hui K. Verified Love Your Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"We absolutely love this company. I would tell others that they are very compliant to when you need them. They arrive on time and help move furniture. We have used them about ten times now."

"All of the above, easy to set an appointment and helped us a lot to prepare for the job. They go along with a time that works best for you. The fees are reasonable. "

Gustavo P. Verified Love Your Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were great."

"They were good."

Baumann B. Verified Love Your Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"We have been using Albert for about 15 years. He is a terrific guy, he is honest and does amazing work."

"Hard to say, he does amazing work. That is what I love the most."

Jennifer S. Verified Love Your Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would say that Albert is always on time, he is very honest, and pretty accurate with his appraisals. I think people should at least give him a call and speak with him. "

"I like the consultative approach he has. He is more about usage than the money he will make. The quality of work is also high."

Karen H. Verified Love Your Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have great prices and a great service."

"I liked that they were professional and prompt."

Roger P. Verified Love Your Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were a solid company, very reliable. We have used them twice prior to our most recent job."

"Everything"

Lori Y. Verified Love Your Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are reliable, friendly, very quick, and do a good job. One thing I don't like, is scheduling. We have had to call others out sometimes for emergency spills and what not, which never come out as well as the work they do."

"I think the fact that he is friendly, courteous, and careful of the dog. He is also really great with my special needs son."

Antoinette D. Verified Love Your Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Every time I use them, they have been friendly and professional. They also do a good job."

"That he does a quality job"

Candy F. Verified Love Your Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were personable, on time, and provided a good service."

"I guess how professional they were."

Crystal K. Verified Love Your Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I love this company, the owner is amazing. They are super knowledgeable."

"I think they are overall great."

Jean K. Verified Love Your Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would tell them that they were on time, professional, and flexible with changes."

"I really appreciated them being on time. I've dealt with a lot of contractors in the past and these guys were fantastic."

Amber W. Verified Love Your Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are great, very friendly."

"I've been using them for years, so they are very reliable. They are like family."

Roberta B. Verified Love Your Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would tell others that they are very reliable and honest, great quality work."

"They also clean material and do smaller things other than just a whole area of floor."

Maureen C. Verified Love Your Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do everything they say, they have good follow-through, and do a very good job."

"They were able to get the spots out that I was having issues with. "

Eileen S. Verified Love Your Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are excellent, professional, polite, and hardworking."

"They finished the job ahead of time."

Donna C. Verified Love Your Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Very pleasant to work with, there is no over rate charges, they are extremely prompt, and if they can't make it they will call to let you know. They always call with a reminder, really good customer service. It was a really great experience working with them. I have been using them for about four or five years and I know about five other people who use them as well."

"Really thorough, they pick up things for you, help move furniture, and they are just one of the better companies I have worked for. "

John F. Verified Love Your Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I think they're very good at what they do. I had no problems."

"They were willing to do what I wanted. They stuck to the job, they listened to me, and they provided a ton of suggestions."

Becky S. Verified Love Your Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They cleaned up and disposed of all the excess materials during the installation, a very nice company with high integrity."

"The quality of the work, they were punctual and did an excellent job. They definitely went the extra mile."

Barbara B. Verified Love Your Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did a really nice job cleaning the carpets in my house. I'd recommend them."

"They're thorough, efficient, and hardworking. I'm satisfied."