Diamond Certified Company Report

Llamas Tree Service

Diamond Certified Company Report

Llamas Tree Service

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 56 VERIFIED CUSTOMERS i

O.H.L.F.S.

VERIFIED Llamas Tree Service CUSTOMER

1 of 56

Quality 10
10 10
Loyalty Yes
CRITIQUE

There has been a lot of tree people out here for us, and they are the best. They are the only company I will use now, even for my personal stuff. He is a great arborist.

They are always on time. They finished on time and did what they said they would do.

S.P.

VERIFIED Llamas Tree Service CUSTOMER

2 of 56

Quality 10
10 10
Loyalty Yes
CRITIQUE

I love the service. They are great. They make the property look wonderful.

I like the fact that they never leave a mess, very clean.

James W.

VERIFIED Llamas Tree Service CUSTOMER

3 of 56

Quality 10
10 10
Loyalty Yes
CRITIQUE

Alex is a great guy. I would tell people to give him a call if they are in need of his service.

He is an arborist and has a very in-depth knowledge of the industry.

Read All 56 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Alex Llamas, Owner

Llamas Tree Service provides a wide range of tree care services for residential and commercial clients in Solano, Contra Costa, and Alameda Counties. The company has the training and equipment to handle everything from routine pruning and maintenance to stump grinding and tree removal, and it’s also qualified to perform risk assessments and evaluations on potentially hazardous trees.

Owner Alex Llamas says Llamas Tree Service’s artistic approach to tree care has been a key factor in its success. “We consider ourselves landscape artists, so we really enjoy giving trees makeovers that bring out their natural beauty and improve their health and quality of life. Our goal on each job is to create a Zen atmosphere that relaxes the customer’s body and mind.”

Llamas Tree Service’s technicians have comprehensive knowledge of every aspect of tree care, which Mr. Llamas says is important for ensuring high-quality results. “Not only are our crew members expertly trained in tree work, they’re also passionate about making properties as beautiful and healthy as possible. Once they determine what a customer is trying to accomplish with their environment, they do whatever it takes to achieve that goal.”

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Llamas Tree Service

COMPANY CONTACT
Service AREA

Solano County
Contra Costa County
Alameda County

SERVICES PERFORMED

Tree Care
Cabling & Bracing
Ornamental Pruning
Stump Grinding & Tree Removal
Tree Risk Assessment & Evaluations
Wood Chips & Mulch
24-Hour Emergency Service

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Llamas Tree Service

A Llamas Tree Service technician works on a customer’s tree.

Company Profile

Llamas Tree Service provides a wide range of tree care services for residential and commercial clients in Solano, Contra Costa, and Alameda Counties. The company has the training and equipment to handle everything from routine pruning and maintenance to stump grinding and tree removal, and it’s also qualified to perform risk assessments and evaluations on potentially hazardous trees.

Owner Alex Llamas says Llamas Tree Service’s artistic approach to tree care has been a key factor in its success. “We consider ourselves landscape artists, so we really enjoy giving trees makeovers that bring out their natural beauty and improve their health and quality of life. Our goal on each job is to create a Zen atmosphere that relaxes the customer’s body and mind.”

Llamas Tree Service’s technicians have comprehensive knowledge of every aspect of tree care, which Mr. Llamas says is important for ensuring high-quality results. “Not only are our crew members expertly trained in tree work, they’re also passionate about making properties as beautiful and healthy as possible. Once they determine what a customer is trying to accomplish with their environment, they do whatever it takes to achieve that goal.”

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Company Philosophy

“We want to build long-term relationships with our clients, so we always treat them with respect and give them honest information that helps them make educated decisions about their trees. They know that if they ever have a question, they can call or email and we’ll be right there to help.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for tree service companies that have earned the prestigious Diamond Certified award. For Llamas Tree Service, the most effective way to keep customers satisfied is to provide them with information that allows them to make educated decisions about their trees. “We have many clients who call us year after year because they know we’ll give our honest opinion about anything they ask,” says owner Alex Llamas. “Once we determine what a customer wants to accomplish with their environment, we do whatever it takes to help them achieve that goal.”

Llamas Tree Service provides a wide range of tree care services for residential and commercial clients in Solano, Contra Costa, and Alameda Counties. The company has the training and equipment to handle everything from routine pruning and maintenance to stump grinding and tree removal, and it’s also qualified to perform risk assessments and evaluations on potentially hazardous trees.

Unlike less experienced tree service companies that take a “one size fits all” approach to pruning and often compromise the health of their customers’ trees as a result, Llamas Tree Service utilizes proper techniques and equipment to prune each tree according to its specific needs. “Over-pruned trees aren’t healthy, so we put a lot of consideration into how we prune and make sure everything we do is beneficial for the long-term health of each tree,” says Mr. Llamas. “By combining detail-oriented pruning with services like thinning, cleaning, and cabling and bracing, we’re able to keep our clients’ trees healthy and looking good.”

Ultimately, Mr. Llamas sees Llamas Tree Service’s safety practices and technical proficiency as its most important attributes. “We go beyond what most companies do in terms of tree safety,” he affirms. “For example, we sterilize our tools after every job, which prevents us from spreading diseases among trees. It’s an extra step we take to ensure each tree we work on is as healthy as possible.”

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Industry Info
Prevent damage to your trees by hiring an experienced, skilled, honest tree company.
When you hire a tree service company, you probably expect its technicians to bring the tools and industry knowledge to do the job right, but if that’s not the case, it can result in lasting damage to your trees. In fact, companies that don’t have the right equipment or knowledge can do more damage than good, and your trees will pay the price for their poor service and negligent behavior.

Insist on clean, sterile tools. Just like with surgery on people and pets, trees can become sick if the tree company uses dirty tools. Many companies don’t know (or don’t take the time) to clean their tools after working on trees. If those trees are diseased, dirty tools can pass diseases to subsequent clients’ trees.

Don’t sign up for tree topping. Tree topping (removing the top or main branches of trees) used to be a popular service, and some tree companies still advertise it. But according to experts, tree topping doesn’t stimulate tree growth, keep trees small or prevent the need for pruning. Rather than providing benefits, it can permanently damage and even kill trees. That’s because removing a large percentage of leaves can keep trees from being able to provide enough nourishment for themselves, leave large open wounds that may not heal, and expose sensitive bark and smaller branches to the harsh sun and wind. Trees that have been topped can require more maintenance and pruning over time.

Make sure it’s the right time to prune. There isn’t one right time to prune all trees. In fact, according to Alex Llamas, owner of Llamas Tree Service in Alamo, the proper pruning time varies depending on the species of tree and the outcome that’s needed. “Pruning at the wrong time can stunt trees, prevent the next season’s growth, damage fruiting and flowering trees, and create uneven and unstable future growth,” he explains. Additionally, companies that prune incorrectly can give trees wounds that take too much time to heal, leaving the trees susceptible to invasive insect infestations, diseases and even death. Even if they don’t get sick or stunted from a bad trim, over-pruning can make trees look ugly, and it can take years for enough growth to cover the damage.

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Frequently Asked Questions
Q: How soon can you start my job?
A: “We can get to most jobs within one or two weeks. If it’s an emergency, we can be there within 24 hours, depending on the services needed.”
 
Q: When is the proper time to prune my tree?
A: “It depends on the type of tree you have and the outcome you want. Once we know those two factors, we can determine the right time to prune.”
 
Q: Do you clean your tools between jobs?
A: “Yes. Sterilizing our tools after every job helps prevent diseases from spreading between trees. A lot of companies don’t take the time to sterilize their tools, but we take the extra step to ensure our clients’ trees are as healthy as possible.”
 
Q: How do you evaluate trees?
A: “We do a visual assessment and take notes. If we’re assessing in the winter or when the trees are dormant, we’ll take a photo of what they look like and then come back when the trees have gained a little bit of weight from the growth. Then we’ll selectively process which limbs need to be eliminated for the benefit of the trees.”
 
Q: What do you recommend if my tree has an infestation?
A: “It depends on the type of infestation. If it’s a treatable pest infestation, we’ll refer you to a colleague who handles that type of work. If it’s a fungal infestation and the tree is still salvageable, we’ll refer you to a local horticultural service company for evaluation.”
 
Q: When should I consider cabling or bracing my trees?
A: “Cabling and bracing is necessary if you’re worried about limbs or sections of your trees falling and destroying property. Pruning can help, but if it’s still a hazard, we may recommend mitigating that hazard by installing a cable or bracing system. The other option is to completely remove the tree if it’s very unsafe.”
 
Q: What are the benefits of mulching?
A: “The two biggest benefits of mulching are amending the soil that your tree is currently planted in and retaining moisture during the summer.”
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SELECTED PHOTOS FROM Llamas Tree Service

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Alex Llamas

Expert CONTRIBUTOR PROFILE
  • Alex Llamas is a veteran of the tree service industry and owner of Llamas Tree Service, a Diamond Certified company. He can be reached at (707) 931-0935 or by email.

Alex Llamas: High Aptitude

By James Florence, Diamond Certified Resource Reporter

ALAMO — When asked how he got involved in tree service, Alex Llamas recounts a unique opportunity that combined his handy aptitude with his love for altitude. “When I was in college, I got a part-time job helping a retired teacher maintain his property, which he had turned into a public park,” he remembers. “He taught me everything he knew about pruning and maintaining trees. Plus, I did a lot of rock climbing back in the day, so climbing trees was just natural for me.”

Despite these influencing factors, Alex didn’t pursue tree service as a career after college—not right away, at least. “In college, I majored in concrete engineering, and after I graduated I got a job as an estimator with a concrete repair company,” he explains. “However, not long into the job, I got laid off. That put a bad taste in my mouth—I didn’t like the idea of being dependent on someone else for employment. That’s why I decided to start my own tree service company. I got a $5,000 loan from my dad, bought liability insurance and printed some business cards. That was in April of 2012, and my business has continued to grow during the last five years.”

Today, as owner of Llamas Tree Service, Alex says his favorite part of his job is seeing the long-term results of his work. “Unlike a lot of tree service companies, we always try to do what’s best for the tree when we’re pruning or performing other types of maintenance. When a customer calls us for service again a couple of years later, it’s rewarding to see how the trees have progressed and how healthy they are.”

A resident of Concord, Alex says he appreciates the close-knit character of his longtime hometown. “This is where I grew up, so I have a lot of family and friends here. A lot of times, they ask for advice or help with their trees, so it’s nice to be able to give back in that way. I like being part of this community.”

Outside of work, Alex likes to take advantage of all the Bay Area has to offer. “My wife, Pamela, and I stay pretty active in our free time,” he affirms. “We do a lot of camping in the summer and enjoy checking out different national parks. We also enjoy the city life and going out to restaurants and concerts.” Additionally, Alex likes spending time with family and friends at barbeques and similar get-togethers.

In regard to his professional career, Alex espouses the importance of respect and communication. “Wherever we’re working, I always remind my guys to treat the customer’s property like it was their own,” he says. “I also place a high priority on client communication by making sure we listen to them and understand their needs. I think those two aspects—respect and communication—are the keys to customer satisfaction.”

When asked the first thing he’d do if he were to retire tomorrow, Alex says he’d take his love for altitude to an exotic location. “I would go tree climbing in the jungles of Mexico. There are massive trees there with huge spikes on their trunks, and I’ve always wanted to climb one of them.”

Ask Me Anything!

Q: What kinds of music do you like?
A: I’m very eclectic in my tastes—I go from classic country like Willie Nelson to Mexican corridos and salsa.

Q: Are you an early bird or a night owl?
A: A little bit of both—it depends on the time of year.

Q: What was your favorite toy as a child?
A: A rope. That may sound weird, but a rope is very versatile—you can use it to lasso a cow, climb a tree or whatever.

Q: Do you collect anything?
A: I collect rocks, pine cones and cross-sections of wood.

Q: Who are your favorite comedians?
A: Dave Chappelle, George Lopez and Carlos Mencia.

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Expert articles
  • The Benefits of Mulch for Trees

    ALAMO — An easy way to promote the health of the trees on your property is to apply mulch. Mulch offers several benefits:

    • It insulates the soil, which minimizes sun and wind evaporation following irrigation.

    • It keeps weeds down, so your tree has less competition for water and other resources.

    • As mulch decomposes, the bacterial activity creates additional nutrients for the tree’s root system.

    • It looks nice, which enhances the aesthetic value of your landscape.

    However, to get all the benefits of mulch, you need to apply it correctly. Mulch should be applied in a 4- to 6-inch layer around the tree’s outer root area. Don’t put mulch up against the tree’s base, as the fungi and bacteria it creates can have a negative effect on the tree’s epidermis. Since mulch decomposes over time, it should be reapplied annually.

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Expert video tip

Video: Mulch Benefits for Trees

Complete Video Transcription:

ALAMO — Host, Sarah Rutan: If you’re looking for ways to promote the health of the trees on your property, consider the many benefits of mulch. Today we’re in Alamo with Diamond Certified Expert Contributor Alex Llamas of Llamas Tree Service to learn more.

Diamond Certified Expert Contributor, Alex Llamas:You know, one of the secrets I like to share with a lot of my clients is the benefits of mulch. Mulch — it makes the landscape look nice. It kind of makes the plants pop out, but it has some benefits, too. It insulates the soil, so the sun doesn’t beat down and evaporate the water that you’ve just irrigated. And it also decomposes and adds nutrients for the root systems for the trees and the plants. So, that’s my secret.

Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Llamas Tree Service WEBSITE AND EXTERNAL FEED
  • Llamas Tree Service SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON Llamas Tree Service
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 56 VERIFIED CUSTOMERS i
Llamas Tree Service : Average 9.6 out of 10 based on 56 unique customer surveys of customer satisfaction.

O.H.L.F.S.

VERIFIED Llamas Tree Service CUSTOMER

1 of 56

Quality 10
10 10
Loyalty Yes
CRITIQUE

There has been a lot of tree people out here for us, and they are the best. They are the only company I will use now, even for my personal stuff. He is a great arborist.

They are always on time. They finished on time and did what they said they would do.

S.P.

VERIFIED Llamas Tree Service CUSTOMER

2 of 56

Quality 10
10 10
Loyalty Yes
CRITIQUE

I love the service. They are great. They make the property look wonderful.

I like the fact that they never leave a mess, very clean.

James W.

VERIFIED Llamas Tree Service CUSTOMER

3 of 56

Quality 10
10 10
Loyalty Yes
CRITIQUE

Alex is a great guy. I would tell people to give him a call if they are in need of his service.

He is an arborist and has a very in-depth knowledge of the industry.

Barbara G.

VERIFIED Llamas Tree Service CUSTOMER

4 of 56

Quality 10
10 10
Loyalty Yes
CRITIQUE

I feel like they are very professional.

Quality and knowledge

Susan L.

VERIFIED Llamas Tree Service CUSTOMER

5 of 56

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were professional, yet very friendly, and very thorough. I brought them over to ask about one tree. He looked at all of our trees and said that the one I was concerned about was fine. He ended up finding one other on the property that really needed work. He thinks he saved us from a falling tree with that one. We have him scheduled for ongoing service now.

I think their professionalism and quality

Ed L.

VERIFIED Llamas Tree Service CUSTOMER

6 of 56

Quality 10
10 10
Loyalty Yes
CRITIQUE

He was very straightforward and gave very honest opinions. He is more for saving trees than wiping everything out.

They were quick, in and out. I didn't even realize that they had left until I noticed one of the trees looking great.

Blake H.

VERIFIED Llamas Tree Service CUSTOMER

7 of 56

Quality 10
10 10
Loyalty Yes
CRITIQUE

He took the time to listen to issues we were having and was able to explain in-depth what needed to be done, as well as how he would accomplish it, a very good guy.

Just the fact he was thorough and very extensive

Ken O.

VERIFIED Llamas Tree Service CUSTOMER

8 of 56

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very friendly. They were very knowledgeable, and I would mention how the pricing was competitive. They communicated well with suggestions for future tree needs.

Good price, and the service was what I expected and scheduled. They were really flexible. They came out on a Saturday, so that worked out really well for me.

Ken S.

VERIFIED Llamas Tree Service CUSTOMER

9 of 56

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are great at what they do.

They did their job.

Matt N.

VERIFIED Llamas Tree Service CUSTOMER

10 of 56

Quality 10
10 10
Loyalty Yes
CRITIQUE

Straightforward, good pricing, and great workmanship

They showed up on time and were very clean with the job.

Barbara M.

VERIFIED Llamas Tree Service CUSTOMER

11 of 56

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very efficient and passionate about the trees.

The passion

Chuck S.

VERIFIED Llamas Tree Service CUSTOMER

12 of 56

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very professional, priced to value, and I feel like professional handles mostly everything. They were very attentive to our needs. They were prompt, provided tons of information on each tree we have, and cleaned up like you would not believe. I was so impressed with him as a young man, person, and professional.

I guess if I could put it in cold terms, his bedside manner, he honestly was there to supervise the crew. I saw him help clean up too. I think the fact that he was on site was major to me. Afterwards, he asked if there was anything else that I needed, which was amazing, because usually service providers will leave in a hurry.

Linda M.

VERIFIED Llamas Tree Service CUSTOMER

13 of 56

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a great job.

I liked that he knew how to fix the problem I was having with a tree. Someone else actually submitted a quote on the issue but did not understand what I was looking to accomplish.

Pat S.

VERIFIED Llamas Tree Service CUSTOMER

14 of 56

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they are a great company. Give them a try.

I liked that they came out on time and were very knowledgeable.

Matt G.

VERIFIED Llamas Tree Service CUSTOMER

15 of 56

Quality 10
10 10
Loyalty Yes
CRITIQUE

Trustworthy, honest, very high integrity, and they are insured. They have great knowledge, and they are not just a half-end company. They are industry professionals, top of the charts.

He was extremely flexible on financial terms. He may not like me giving that review, but it was a huge thing. I had met with multiple companies, and the reason I chose him was because of the terms for payment.

Diana M.

VERIFIED Llamas Tree Service CUSTOMER

16 of 56

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a good job and have fair pricing.

They did a good job, and they didn't want to butcher the tree or over-sell me on things.

Darlene S.

VERIFIED Llamas Tree Service CUSTOMER

17 of 56

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they are one of the best tree companies I have dealt with. I have used a lot of companies with so-so results, but they are good.

I liked that they were efficient and clean.

Julie W.

VERIFIED Llamas Tree Service CUSTOMER

18 of 56

Quality 10
10 10
Loyalty Yes
CRITIQUE

I had a 250-year old oak go down during a storm. There was too much rain. They cabled and windowed it prior to the storm, because I loved this tree. They were not able to save it this year, because it's just too old at this point. They are very professional and the price is the best. His pricing is great. They are very responsive. I have worked with other companies, and their pricing varies, service quality is really low, but when dealing Alex, they great. I have not ever encountered a tree company as great as they are.

Just that he is responsible, clean, and neat, he is almost perfect. I wouldn't use anyone else.

Robert E.

VERIFIED Llamas Tree Service CUSTOMER

19 of 56

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were on time and very professional.

Kept my property clean

John L.

VERIFIED Llamas Tree Service CUSTOMER

20 of 56

Quality 10
10 10
Loyalty Yes
CRITIQUE

I love this company. They are 10's" across the board."

I like the knowledge that they have.

Read All 56 Survey Responses at Ratings View