DIAMOND CERTIFIED COMPANY REPORT
Livermore Collision Center, Inc.
Livermore Collision Center, Inc. provides complete post-accident vehicle repair services at its Livermore facility. The family-owned and operated company uses some of the industry’s most advanced technology to restore vehicles to their pre-accident conditions, including a Snap-on Shark® computerized uni-body frame measuring system, a Chief EZ Liner® frame straightener, a computerized color-matching PPG Waterborne® paint system, and infrared paint baking equipment. Other services include free computerized estimates, shuttle services, and towing and rental car assistance.
Owner Bill Miller established Livermore Collision Center in 1993. He began his automotive industry career working as a mechanic and restoring classic show cars, but he gradually expanded his expertise to include automobile and truck collision repairs. Mr. Miller says he still loves to learn about advancements in collision repair technology, and he regularly attends schools, seminars, weekend classes and trade shows to stay up-to-date.
Livermore Collision Center’s technicians are all I-CAR Gold Class and ASE-certified, and they follow Mr. Miller’s example by participating in continuing education to stay abreast of industry changes.
Company Philosophy
“Our priority is to make the repair process as fast and easy as possible for our customers. Accidents cause enough anxiety; they don’t need more from an auto body shop. We restore vehicles quickly by using the best equipment, skilled technicians and high quality parts. Along the way, we strive to minimize our customers’ inconveniences and follow up to make sure they’re happy.”
Serving all of Alameda and Contra Costa counties including Oakland, Fremont, Hayward, Berkeley, Concord, Richmond, Antioch and Walnut Creek.
Complete Auto & Truck Collision Repair
Free Computerized Estimates
Insurance Claim Assistance
Towing, Rental Car & Shuttle Service
Classic Vehicle Restoration
PPG Waterborne
Comparative Summary
Livermore Collision Center is a state-of-the-art auto body shop with a reputation for giving its customers high-quality service with quick turnaround times and stellar results. They understand the difficult issues surrounding a car needing collision repair, and do all they can to make the process of getting their customers back on the road a seamless one.
Livermore Collision Center’s I-CAR...
Frequently Asked Questions
Q: Can you help me deal with my insurance company?
A: "Yes. We work closely and amicably with all insurance companies. You just need to call your insurance company and say your car is in our facility. We take over from there."
Q: My insurance company wants me to use their repair shop directly. Must I? Should I?
A: "Not if you don’t want to. It’s your right to choose any repair shop you’d like. Insurance companies may try to steer you toward direct repair shops that agree to repair vehicles and charge the insurance companies less money...
Q: Will you detail my car when you’re through?
A: "Yes, we clean, detail and vacuum every car when it's completed."
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Industry Info
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No matter what insurance companies say, you can choose your own repair shop.
When your car is involved in an accident, you and your insurance company have opposing priorities. You want your repair done well. The insurance company wants it done at the lowest cost. That’s why your insurer might try to steer you to...
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Findings based on statistically reliable research from 225 surveys
Customer Satisfaction
Company Credentials
Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File
Customer Loyalty
98%
n = 225
Diamond Certified Qualification
Based on 225 customer surveys, we declare
Livermore Collision Center, Inc.
has passed all rating steps and has earned
The Diamond Certified Award
The Diamond Certified Award
No. 1007
Continuously qualified since January 2007.
David Pak
Director of Ratings Research
American Ratings Corporation
Director of Ratings Research
American Ratings Corporation
Verbatim Survey Responses From Only Verified Customers
Alex S. Verified Customer Name
"They fixed me up when I foolishly knocked the mirror off my car by getting too close to a post. They did a good job, so I think I'm gong to bring another car there that needs some work. They did a good job for a good price."
Research conducted by American Ratings Corporation. Ratings Methodology
Diamond Certified® Video Profile
Company Capabilities Table
Livermore Collision Center, Inc.
2966 Fourth Street
Livermore, CA 94550
Livermore, CA 94550
(925) 709-4957
DCID9254432848
Mon - Fri: 7:30am - 5pm
Sat: 8am - Noon
Other Hours: By Appointment
Serving all of Alameda and Contra Costa counties including Oakland, Fremont, Hayward, Berkeley, Concord, Richmond, Antioch and Walnut Creek.
Bill and Robin Miller
31
6
ASE-Certified, I-CAR Gold Class Certified
217206
Liability Insurance, Worker's Compensation
Better Business Bureau, California Auto Body Association, Livermore Chamber of Commerce
1993
Complete Auto & Truck Collision Repair, Free Computerized Estimates, Insurance Claim Assistance, Towing, Rental Care & Shuttle Service, Classic Vehicle Restoration, Auto Body Repair, Auto Body Painting
PPG Waterborne
540
All
Lifetime warranty for as long as you own the vehicle
Photo & Video Gallery
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Survey Responses For
Livermore Collision Center, Inc.
Livermore Collision Center, Inc.: based on 225 unique customer surveys of these open ended questions.
Q1Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Customer Satisfaction Rating
Q2Survey Question: If you need this product or service in the future, would you use this company again?
Customer's Intent to Return
Q3 & Q4Survey Question: When you think about this company, what would you like to tell other consumers? What did you like best about this company?
Verbatim Customer Survey Response Based on Last Purchase Experience
Alex S. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"You should use them. They do a good job."
"They fixed me up when I foolishly knocked the mirror off my car by getting too close to a post. They did a good job, so I think I'm gong to bring another car there that needs some work. They did a good job for a good price."Art L. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"Be sure to tell them what you need, and they will probably be able to help you out."
"They are friendly, they know what they are doing, and their prices are fair."Chuck C. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They are the best in the business."
"They were very friendly. The work and the service was excellent. They were helpful and professional."Gilbert E. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"I'd tell them that they do a good job."
"They did a good job. It was an excellent experience. They treated me well, and the car looked great in the end."Karen T. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They are honest, and they do a good job."
"They are down to earth."Lance B. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"Integrity"
"They did great work, and their prices were very fair."Mary P. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They're excellent in every way. I am very pleased with everything that they have done for me, and their prices are very fair."
"Just how fast and on time they were, they were just fine."Michael L. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They were on time, the price was what they said it was going to be, and the quality of their work was outstanding."
"The job looks good. They did it on time."Mike M. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"Their prices are good, and the quality of their work is good."
"They are efficient and friendly. I keep going back there because they do such good work."Patty S. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They do excellent work. They are efficient and friendly."
"They are fast, efficient, honest, straightforward, and friendly. They are very timely."Robert W. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They are the best."
"They did a good job."Sharon E. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They did a very good job."
"They gave me the estimate, told me how long it was going to take, they did the work. Everything looks good. They did what they said they were going to do."Terry M. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"Their price is reasonable, and they do a good job."
"I felt that their assessment of the situation was honest. I felt comfortable with them. They gave me all of the information that I needed, and they did a good job."Theresa H. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"I thought they were very reliable and trustworthy."
"I've worked with Bill twice. The first time was a straightforward insurance repair and the second was a project restoring my old MG. That was an interactive kind of project with me doing some of the work and Bill doing some. Bill was helpful, knowledgeable, and a delight to work with. "Beatrice L. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The work that they did was very good."
Beatrice M. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were professional, nice, and they finished the job in the amount of time they said they would. They did a really good job. They finished before the scheduled time they were supposed to be done."
Bev C. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were really prompt and very efficient during the job. They did a very thorough job. The office staff and the workers were very friendly."
Bill Z. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did a beautiful job."
Darrell S. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The service, and the speed of the service was great."
Dennis R. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are convenient and professional."
Elizabeth B. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The owner was very friendly and straightforward. I appreciated that a lot. The work was also done very quickly. I was very satisfied with the end results."
Frank D. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I didn't feel like I was getting ripped off."
Gary L. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked Bill, his work, his attitude, and the fact that he was a very trustworthy man."
John B. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The quality of their work was excellent. I have a $40,000 truck. They made it look perfect."
Kathleen T. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"First of all, they were really friendly and helpful. The quality of their work was really good."
Kenneth M. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like that it's close, clean, and all of the people there are really nice to do business with."
Margaret T. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were direct and to the point. They gave me a very good estimate, and they met it."
Mary E. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were thorough, and they finished my car in a day and a half."
Michael H. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their honesty and thoroughness"
Michael M. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very personable, and the final price was less than the estimate. They also finished on time."
Sharon E. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did a great job, and they were prompt."
Steve G. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were on time, and they did what they said they would do. They did a great job."
Scott M. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They have a great reputation. I've used them twice. The quality of their work is excellent. When I have question, they explain things in detail, and they are straightforward. Their straightforwardness is very important to me. When I have a problem, they take care of it."
Margaret M. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I thought they were superb. They were clear, direct, and informative. They were not condescending or demeaning in any way. Being an older woman, I get that a lot from auto repair shops. I thought they did an incredible job. It was a great experience."
Lubos Z. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The work they did looks good. They explained everything, and they finished the work on time, just as they said they would."
Linda C. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"This is our second time using them. They are easy to work with and very responsive. They keep in touch and let you know how things are progressing. They also try to find used parts so that they can keep the cost down."
Glenn F. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like their attention to detail. They handle everything professionally and appropriately."
Erica L. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did a pretty good job, and they were easy to deal with. They took care of the stuff with the insurance company for us, so we didn't have to do a whole lot."
David M. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"We thought they did a tremendous job, good quality work. They did one of our work vehicles. They finished on time, and they did it for a reasonable price. That was the most important thing for us."
Chris S. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very prompt. They got me in quickly and worked with me to find a cost effective resolution for my body work."
Bruce D. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They do good work, and they are nice people. Over the years, we've used them quite a bit."
Britney W. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were really personable and very professional. This was the first time that I had used a body shop. My dad had used them in the past and said they were great. "
Arturo M. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did good work."
B.F. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were prompt and friendly over the phone. They delivered as promised. They were very low maintenance and user friendly."
L.L. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They've always done good work. I use them all the time. They pick up the vehicles, and they do upholstery work. "
Bette M. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The work was done well. I did not have any problems."
Bill T. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They just seemed to be very honest and trustworthy. They did good work."
Bobby P. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are just really straightforward. We are senior citizens, and we appreciate that they are kind and very capable. "
Crystal A. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did what they said they would do, and it came out beautifully. You can't even tell it was damaged. "
David W. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Bill did a really good job. They came highly recommended from another Diamond Certified company. "
Emma S. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are fast, very kind, and friendly. "
Gina D. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very friendly, honest, and thorough."
James L. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They got everything done in a timely manner. They were efficient, and it was ready when they said it would be. We use the Diamond Certified book to look up the businesses we deal with. We were very pleased by this choice, as well as a dentist that we recently used."
Janice D. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their attention to fine details"
Jessica P. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are around the corner. "
Kevin P. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are efficient. The guy was really good."
Richard E. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their willingness to do it right for the customer"
H.F. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked everything."
Matthew V. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The owner was very good, and he answered all of my questions. He explained the work that they were going to do, and the prices were very good."
Allen O. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their professionalism"
Steve L. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are very personable and do good work."
Fred Z. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are experts."
Adam R. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did a good job on the collision repair, and they were friendly."
Kris H. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did a great paint job on my '68 Plymouth Road Runner."
Steve C. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"It"
Dennis O. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The owner was nice, and he was upfront with everything. They were able to work around our schedule."
Raquel V. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were friendly and nice."
Lee D. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They fixed my car, so it looks nice for the showroom."
Jeanne M. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their customer service"
O.A. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"It is convenient."
Robert C. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They just did a good job. They gave me several options."
Julie J. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The speed and quality of their work"
Robert C. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I thought their pricing was fair, they did a good job, and they did it in a reasonable amount of time."
Sharon E. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were efficient, and they did a good job."
Yvette T. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The customer service was great and they do excellent body work."
Donald H. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I thought they were very upfront and did quality work."
Patricia M. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"It's a small shop and the service is very personable."
John S. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are thorough and do meticulous work."
Jim W. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They"
Bruce C. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They've been doing work for me for the last twenty years. Whether it's a Jaguar, Mercedes or a Lexus, they're always punctual and they do the work right."
Donald A. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He kept us informed every step of the way. He also stuck to the estimate."
Carol L. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I've dealt with them on several occasions. They've always been courteous, professional and prompt with their work. They provide excellent service."
David Z. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were friendly and got the work done on time without any problems."
Trudy H. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were easy to do business with. They kept me informed about their progress and the job was done right the first time."
Doug A. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The attention to detail and good work"
Martha D. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I was pleased with everything. I got very quick service."
Renne B. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I thought they were very reasonable. As a woman, I was treated fairly and they spoke to me intelligently. Many other auto places talk to you as if you don't know anything."
Steve C. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Bill was pretty easy going. He didn't make it a difficult experience and didn't try to sell me things I didn't need."
Melinda L. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very efficient in all areas."
Bruce B. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They provided good service, followed up well and they were quick and easy to deal with."
Sav M. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were upfront, fast and very customer oriented."
Jeff G. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their courtesy, quality of work and timeliness"
Steve W. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They gave me a lot of information and updated me regularly about the status of my vehicle. They do a very good job. The finished work was really nice."
Tony G. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The quality of work is great."
Dennis F. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were easy to get along with. They also knew what they were doing and did high-quality work for a reasonable price. Their shop is very organized."
Phylis T. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They took their time and made sure there were no dents. The quality of the paint is excellent. It looks wonderful."
Carla B. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were fast and they did exactly what they said they were going to do for the price they promised. "
Amy R. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very friendly and had a quick turnaround time."
Barb C. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very professional, conscientious, personable and they followed through. They got the job done. "
Marta M. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're friendly, honest and I like their service."
Kathleen J. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Customer service"
Marty P. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Promptness, friendliness, quality of workmanship, prices and honesty"
Abdi M. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked the quality of work. I can detect imperfection very easily, but I haven't been able to see a flaw in their work. I think Bill Miller is a hands-on kind of manager. He supervises well and the work is done on time for a reasonable price."
Rich C. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked the service."
Renee M. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were quick, efficient and everything was quoted properly. There were no hidden costs."
Steve L. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their staff"
Mr. O. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're really good and personable. Not only do they do extended repairs, they also do custom work. He's a good painter and the job came out really nice."
Tracy A. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I trust them. I think they handled things in a timely manner."
Dave J. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked the quality of the finished work. They were timely and the estimates were good."
Gerald M. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're close to my house and they're friendly."
Rich L. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The owner was very straightforward and did exactly what he told me he would do. The car was also finished on time. "
Polly E. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Everything they told me they were going to do was done in the right amount of time. They were very good."
Lisa C. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very friendly and personable."
Dave A. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked their timeliness. I knew exactly what I was going to be paying. He also did a couple of extra things for free, so I was pleasantly surprised. "
Charles C. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were fair, easy to work with and they did good work."
Joe G. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're pretty straightforward. "
Dawnielle W. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were fast and did a great job."
Anthony M. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were pretty quick and did really clean work. It matched well with the car."
Ellen L. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did the work they said they would do and it was ready when they said it would be."
Laura S. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"It was really easy to make an appointment. When I went to pick up my car, he put on the window wipers free of charge. He did more than he needed to do. I was really happy with them. "
Joann C. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"It was convenient and they were trustworthy."
Dave M. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were fast and they fixed the car. I got the car back on time."
Mike J. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked the owner. He was straightforward. "
Brad A. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked the customer service. They provided very hands-on service with a lot of care involved."
Cris T. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked the fact that I didn't have to bring the car back. Everything was perfect the first time."
Tom R. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The expedience in which they did the job"
Kris H. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The quality of the work was excellent."
Alan B. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They have a high level of professionalism and concern for customer satisfaction."
"I thought they were very responsive. They did a great job on my car."Amelia B. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They were fast, courteous, and professional."
"The work was of good quality. It was done on time. I got along well with Bill."David L. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They do a good job, and they are nice people."
"They got my car back quickly, and they did a good job."Gayle A. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"You get your money's worth."
"They did what they said, they took care of my wife, and they did what I needed them to do. They were pretty good."Micahel T. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They're honest, fast, and they do what they say they are going to do."
"He did good work, he gave me a quote that was reasonable, and the work was good. I have no complaints."Bob A. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked the quality of their workmanship. They were also done on schedule."
Jennifer G. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They seemed really family oriented. The local shop guy was very nice. He seemed very knowledgeable. He even recommended other shops that I could go to for other services."
Joe H. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They fixed my car when some of the other guys were giving me the run around. The other guys told me that my car was totaled, but Bill worked with my insurance company and fixed it."
Robert K. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were convenient, knowledgeable, and they made me happy. The people there seemed really concerned about doing a good job."
Ryan B. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They explained everything in detail, and they kept me informed. They went beyond what they had to do. When I got my truck back, it had been cleaned and detailed. I really liked that extra touch."
Ronnie P. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They kept me constantly informed about the progress of my project. That was the most important thing to me."
Paul J. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"In addition to the high quality of the body work, they drove me home and picked me up on at least two occasions."
Mike S. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did it quickly without any problems. As always, they did a good job. "
Lori C. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I thought they were fabulous. They worked quickly, and they scheduled the work around receiving the parts. Because the car was drivable, they didn't keep it while they were waiting for the parts to come in."
Cheryl R. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very personable, and they explained everything to me. They started the job right away and finished when they said they would. I thought it was a good experience."
Brandon T. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their customer service is really good. They were great with contacts, and everybody was really friendly. I liked their rapid response and that they kept me informed."
Bob A. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are very courteous, and they do a very good job. They do what they say they will do. "
John B. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are friendly, and they do good work. "
Marge G. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were punctual, and the work was good. "
Michael W. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did a good job, and the quote was accurate. "
Don N. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were friendly and kept in touch with me on what was happening to our car. Also, their work was good."
Rita A. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their friendly service"
John M. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The guy was very honest with me, and I was happy with the customer service I received."
Mark D. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Customer service"
Brian P. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They kept me informed on what they were doing. They were very professional and friendly."
Sharon A. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did the initial work within the time frame specified."
Emmy O. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The friendliness and promptness"
Kenneth F. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did their work on time based on the schedule they gave me."
Michael M. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The personality of the people who work there"
Mr. W. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They helped us through the whole process with the insurance because we had never been in that kind of situation before. They were very helpful in telling us how things worked, and they got our car repaired in a timely manner. We were very satisfied."
Bill S. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did good work in a pretty timely fashion."
Steve H. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked their ability to do a seamless installation that matched without having to paint the whole car."
Paul R. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were easy to do business with."
John M. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were willing to talk to me about ways to make it affordable. I was very pleased that they came in on a Saturday."
Ian Q. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Bill is very personable and friendly. He was willing to go out of his way to do good work. "
Gary V. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did the work quickly and we were satisfied with the results."
George P. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like their down-to-earth and straightforward approach. Their prices were also competitive and they provided quality work. They're a small shop, so it's easy to talk to the owner which I prefer over walking into a big shop and getting ripped off."
Amy C. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked how quickly the service was and how nice they were."
Lynda T. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They gave me detailed information."
Celeste D. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did a good job."
John M. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their flexibility in getting the job done"
Sharon E. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did a good job. My car looks great."
Bill G. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked their overall attitude. They did what they promised."
Lori N. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"It was pretty easy, quick and they did a good job."
Jon W. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very professional."
Kim J. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"I don't know."
"It seemed like they had a clean shop, and they were honest."Larry P. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They were fine. They were okay."
"They were local, and they did a great job. I would definitely go back, and I would recommend them to other people in the neighborhood."Lea T. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"It is local. They are good,friendly, and always there. They are really helpful."
"They were very professional, and they did what they said they were going to do"Paul B. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"I think they are very good."
"I have recommended them to my friends. They delivered what we expected. "Sophie A. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"It is a very good place. Their customer service is good, and their response is good."
"Bill was flexible."Christine D. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were great. I haven't used many collision centers, but they did a great job."
Lori H. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They got me in right away."
Monty H. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They do what I need them to do. They are nice guys, they work pretty quickly, and they do good work."
Mike M. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The were really close to where I work, so it was very convenient. They were easy to talk to and work with. They did everything they said they would do in a timely manner."
Larry F. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked their personalized service. They answered my questions, returned my phone calls, and informed me about what was going on."
Kris A. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did a great job, they were professional, they finished when they said they would, and they basically did everything that we expected them to do."
Kalyani R. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are local, timely, and the quality of their work seems pretty high, compared to other shops in the area."
Jeff A. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They took care of business in a timely and professional manner. Overall, they did a good job."
Jegan R. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their scheduling, and they have a courteous service."
Joe C. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were nice people, and they did what they were supposed to do. "
Monty H. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They do a good job."
Renne M. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked how accommodating they were with the rental car and other services."
Tyler C. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very friendly."
Galo G. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They got the job done."
Suzanne M. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did everything quickly."
Pam E. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They took pretty good care of me. They did a couple of things that weren't on the estimate without charging me."
Reggie G. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were honest about the pricing. They got the work done quicker than they originally estimated and for a lower price. "
George B. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"It was finished on time and the work was good."
Jim L. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The quality of the work"
Tom H. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Bill was nice and he did what he said he was going to do in a reasonable amount of time. "
Tom S. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their personnel was good."
Mr. D. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The car was ready when they said it would be and they did a good job."
Aram B. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Friendly customer service"
Sanders T. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The ease of dealing with them and how they handled the insurance"
Teresa H. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The car was damaged pretty severely, but the service was quick. When we got the car back, the horn was fixed without an extra charge."
John C. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're very courteous. When I went in there with a problem that involved a minor repair, the owner worked out a very economical way of fixing it for me."
Mickey P. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked everything, their quickness, the good prices, the service and so forth."
Keith J. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did it quickly and nicely."
Michelle K. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The work was done as they said it would be."
Patrick T. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The on-time service they gave me"
Rachel B. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were quick."
Phil R. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They called and explained things to me. Everything went fine."
David W. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They gave straightforward answers and they were effective in helping me with the insurance."
Tim J. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Personal service"
Cory N. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were pretty fast in getting it done."
Eva K. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very professional and I got my car back quickly."
Mark B. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"I like the owner. He is a nice guy."
Craig D. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were fast. They got it done quickly."
Ernesto M. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very good and quick."
Rafal P. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He did everything on time. "
Scott G. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They communicated everything to me."
Rene M. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were timely."
Caleb C. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The guy was pretty nice."
Kim L. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're friendly and on top of their work."
Brian A. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"The location"
Todd K. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"Not too much"
Ken H. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"Nothing"
Kimberly F. Verified Livermore Collision Center, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"The man there was nice."
