Independently Rated Highest in Quality
Originally Earned:
March 2017
We declare that Landmark Lending HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #2437
(408) 692-5984
4900 Hopyard Road, Suite 100
Pleasanton, CA 94588
Ricky Walters, President

Landmark Lending provides a variety of mortgage lending services for clients throughout California. In addition to helping people purchase all types of residential properties, the company has special expertise with refinance loans like FHA and VA, and it also offers free audits so customers can determine which loans will work for their specific needs.

President Ricky Walters says his ability to clearly explain his clients’ options has been crucial to Landmark Lending’s success. “Buying a house is a big decision, so I focus on making my clients feel completely comfortable with the process. I love showing them that they have more options than they realize—often, those are the ones that bring the greatest financial benefits.”

Landmark Lending emphasizes communication throughout each step of the loan process, which Mr. Walters says is important for achieving positive results. “I always take the time to ask questions like, ‘What’s the most important thing about getting this loan?’ and ‘How long do you plan to stay in this home?’ Once I understand my clients’ goals, I can offer multiple solutions and make sure their loans are completed with minimal hassles and delays.” 

Company Philosophy

“My goal is to improve my clients’ financial situations by helping them with every aspect of their mortgage loans. I treat them the way I’d like to be treated, and that means looking out for their best interests and making sure they get exactly what they want. Integrity is important to me—what I commit to is what I deliver.”

Serving California

Residential Home Purchase Loans
Conventional Refinance Loans
VA Purchase & Streamline Refinance Loans
Government FHA Loans

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for mortgage brokers that have earned the prestigious Diamond Certified award. For Landmark Lending, keeping clients satisfied is a matter of utilizing its expertise to help them improve their financial situations. “A new home is usually the most important purchase a person makes during...

Frequently Asked Questions

Q: What types of loans can I qualify for?
A: "Once I get your income and credit information, I’ll be able to tell you which loans you qualify for. "
Q: Is it better to do a short-term loan, a long-term loan or an ARM loan?
A: "It depends on your situation. Once we meet, I’ll explain the differences between loans and help you make a decision based on your priorities, qualifications, and current interest rate. "
Q: How many extra fees will I have to pay with my loan?
A: "If it’s a refinance, the most common answer is ‘none,’ because I should be able to do it at no cost. If it’s a purchase loan, you’ll simply pay the standard closing costs that are charged by title escrow and the...

Map

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Industry Info

When applying for a mortgage loan, it’s important to know a few “do’s and don’ts.”
Applying for a home loan in the form of a mortgage or home refinance can be stressful. The interest rate for which you qualify can save or cost you thousands of dollars over the life of your loan, and how to qualify can be a mystery for some people...
Findings based on statistically reliable research from 52 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
100%
n = 52

Diamond Certified Qualification

Based on 52 customer surveys, we declare
Landmark Lending
has passed all rating steps and has earned
The Diamond Certified Award
No. 2437
Continuously qualified since March 2017.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Patrick A. Verified Customer Name
"The communication back and forth was good."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Landmark Lending
4900 Hopyard Road, Suite 100
Pleasanton, CA 94588
(408) 692-5984
DCID9252002798

Mon – Fri: 8am – 6pm
Sat: By Appointment

Serving California

Ricky Walters, President
15
01460661, 01323572, 326704
Liability Insurance
Business Network International (BNI), Business to Business (B2B) Networking Group, Livermore Chamber of Commerce Ambassadors, Pleasanton Chamber of Commerce Ambassadors, Pleasanton Downtown Rotary Club
2002
Residential Home Purchase Loans, Conventional Refinance Loans, VA Purchase & Streamline Refinance Loans, Government FHA Loans
75
Residential
No Loan-Related Closing Costs on No-Cost Loans, Out-of-Pocket Costs Reimbursed at Time of Closing

Photo & Video Gallery

Survey Responses For

Landmark Lending

Landmark Lending: Average 9.3 out of 10 based on 52 unique customer surveys of customer satisfaction.
Patrick A. Verified Landmark Lending Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Dealing with Vicky, she was really professional."

"The communication back and forth was good."

Samuel H. Verified Landmark Lending Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They had our best interest in mind."

"Honestly, they handled everything. All we had to do was sign the papers."

Steve N. Verified Landmark Lending Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Try them out."

"Being done with it."

Benjamin B. Verified Landmark Lending Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Efficient, effective, and helpful"

"They do what they say they will do. "

Maria M. Verified Landmark Lending Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very professional."

"The processing of the documents was quick."

James W. Verified Landmark Lending Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very personable"

"The options they had for me."

Hugh L. Verified Landmark Lending Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I have no regrets, and I have used them twice. I have recommended them to others."

"They were on time and answered my questions."

Daniel F. Verified Landmark Lending Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"He is very honest, and he did what he said he would do."

"He was prompt and responsive."

Michael M. Verified Landmark Lending Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend them."

"Ricky is an honest guy. He tells it to you straight, and he is very responsive."

John F. Verified Landmark Lending Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are great for a home mortgage or refinancing. I was very satisfied with our loan. It was what we needed."

"I liked the attention I received. He listened to us and came up with a creative loan that would work for us, well done."

James H. Verified Landmark Lending Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"He did a very professional job. I received outstanding service."

"Ricky made it really easy. We sent some paperwork over to him, and he took of the rest of it."

Patrick A. Verified Landmark Lending Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are great for mortgages. I was very satisfied."

"The customer service"

Leon G. Verified Landmark Lending Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"He was very trustworthy, honest, and helpful."

"Very informative"

Andrew S. Verified Landmark Lending Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Helpful and great at answering questions that I had"

"The customer service"

Kurt K. Verified Landmark Lending Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Can I go above a '10'? It has been nothing but positive. I received the best deal anywhere."

"They are very easy, the service is great, and he answered all of my questions. It was quick, and I wouldn't go anywhere else."

David O. Verified Landmark Lending Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The process was easy, no hassles."

"The no-hassle portion, it didn"

Victor Z. Verified Landmark Lending Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"He went out of his way to update us and was very proactive. We have used his services several times, and it has always been very smooth."

"He is a really nice guy, very honest, and easy to work with. He was very easy to talk to, and he answered all of our questions. He worked hard, and we were extremely satisfied."

Zoe B. Verified Landmark Lending Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I had an issue with finding a lender for my home, because of some issues, and they were able to help me out."

"The fact that they were able to help with my purchase"

Rosalie G. Verified Landmark Lending Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are dependable and reliable."

"They are dependable and reliable. Those are the things I look for when dealing with money."

Ari N. Verified Landmark Lending Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Professional"

"The customer support, friendly, and they made it easy. "