Diamond Certified Company Report

Landmark Landscapes

Diamond Certified Company Report

Landmark Landscapes

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 46 VERIFIED CUSTOMERS i

Nancy C.

VERIFIED Landmark Landscapes CUSTOMER

1 of 46

Quality 10
10 10
Loyalty Yes
CRITIQUE

We really liked Larry, the owner.

They really knew the plants for our project and were very prompt.

Mardi K.

VERIFIED Landmark Landscapes CUSTOMER

2 of 46

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very personable and thorough. Also, he completes all projects needed in a timely manner.

He was very flexible with changes in the original plans as well as his staff.

Catherine K.

VERIFIED Landmark Landscapes CUSTOMER

3 of 46

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're reliable.

They're honest. Everything is fine.

Read All 46 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Landmark Landscapes provides complete landscape design, construction, and horticultural consulting services for residential projects throughout Santa Clara and San Mateo Counties. The company handles every aspect of its clients’ landscaping projects, from irrigation to masonry work, and its designers work from an extensive collection of Northern California plants, flowers, and grasses to maintain both ecological balance and regional character.

Owner Larry Dent employs a team of landscape experts who share his passion, work ethic and attention to detail. Mr. Dent says the difference his company brings to each project is clear in the look and feel of its finished products. “To create a landscape that blends seamlessly with a home and its surrounding environment, the layout has to flow.”

Landmark Landscapes is committed to following through with customers at every level of their projects, from returning phone calls to producing accurate invoices to ensuring everything meets their approval. Mr. Dent says the quality of his company’s work is evident by its award-winning landscapes and satisfied customers.

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COMPANY REPORT NAVIGATION

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Landmark Landscapes

COMPANY CONTACT
Service AREA

Santa Clara County
San Mateo County

SERVICES PERFORMED

Landscape Design Installation including:
Lawns, Plants, Trees
Irrigation and Drainage Systems
Stonework
Patios and Decks
Fences
Outdoor Kitchens and Fire Pits
Retaining Walls
Driveways and Entry Columns
Elevations
Pavers and Flagstone
Water Features
Pools and Spas
Low-Voltage Lighting
Sustainable Landscapes

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Landmark Landscapes

Company Profile

Landmark Landscapes provides complete landscape design, construction, and horticultural consulting services for residential projects throughout Santa Clara and San Mateo Counties. The company handles every aspect of its clients’ landscaping projects, from irrigation to masonry work, and its designers work from an extensive collection of Northern California plants, flowers, and grasses to maintain both ecological balance and regional character.

Owner Larry Dent employs a team of landscape experts who share his passion, work ethic and attention to detail. Mr. Dent says the difference his company brings to each project is clear in the look and feel of its finished products. “To create a landscape that blends seamlessly with a home and its surrounding environment, the layout has to flow.”

Landmark Landscapes is committed to following through with customers at every level of their projects, from returning phone calls to producing accurate invoices to ensuring everything meets their approval. Mr. Dent says the quality of his company’s work is evident by its award-winning landscapes and satisfied customers.

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Company Philosophy

"We're dedicated to creating thoughtfully designed, expertly installed landscapes that increase the level of enjoyment our clients experience with their homes and enhance their property value. We successfully guide our customers through their landscape development and simultaneously create beautiful works of natural art."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for landscape contractors that have earned the prestigious Diamond Certified award. For Landmark Landscapes, the key to achieving and maintaining high levels of customer satisfaction is simple: utilize its small size to provide highly personalized service for every client. “Since we’re not as large as most firms, we don’t have to overextend ourselves on multiple projects, which means we can focus on one job at a time,” says owner Larry Dent. “Our clients really appreciate that type of attention.”

Landmark Landscapes has been providing landscape design, construction and horticultural consulting services for residential projects in San Mateo and Santa Clara Counties since 1989. The company has the capabilities to handle every step of its clients’ landscaping projects, and its designers work from an extensive collection of Northern California plants, flowers and grasses to maintain both regional character and ecological balance.

Unlike less experienced landscape contractors that have to rely on subcontractors to handle certain aspects of customers’ jobs and charge more as a result, Landmark Landscapes’ full-service approach allows it to keep every phase of every job in-house, which Mr. Dent says is important for keeping costs under control. “We’re always upfront with our clients about their budgets–if we discover that something needs to be done mid-project, we’ll bring it up as soon as possible so there are no surprises. There are no ‘unknowns’ with our projects, which isn’t always the case with companies that use subcontractors.”

Another distinguishing attribute of Landmark Landscapes is its comprehensive approach to quality control, which includes providing every project with the onsite supervision of Mr. Dent himself. “I always make myself available to talk to clients one-on-one, and not just through phone calls and emails,” he says. “My crew members are the same way–they’re highly experienced, knowledgeable and always willing to communicate. Ultimately, we strive to do our best on every job and make sure the work comes out right the first time.”

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Industry Info

Like any industry that deals with design and aesthetics, landscaping has seen many changes over the years, and one of the most significant has to do with the increasing desire of homeowners to reduce their water consumption. Many people have started to realize that water is a precious resource in California and have turned to plants and landscapes that minimize water usage as a result. “Native California plants have become very popular over the last 10 or 15 years,” confirms Larry Dent, owner of Landmark Landscapes in San Jose. “The main reason is because other than the first year, those plants don’t need irrigation, even in the summer. For example, you can have your landscape contractor create a succulent cactus garden in a part of your yard that’s exposed to the south and use ferns in a shadier, northern-facing part of your yard.”

You can even apply your desire to reduce your water consumption to water features themselves. “There are numerous water features that are designed to conserve water, like pondless waterfalls,” explains Mr. Dent. “Those features add a bit of variety while still being conservative with water usage, so they’re very popular.”

Another way to reduce your water usage is to ask your landscape contractor to group plants in different “hydrozones” according to their specific water needs, which will protect them from both overwatering and underwatering. Shrub areas and turf areas, for example, should always be separated into different hydrozones.

The temperate climate of Northern California means there really isn’t a bad time to start a landscaping project. Mr. Dent says that while there are certain days during winter when contractors can’t work because of rain, there’s no prime season for landscaping work. “California doesn’t have permafrost, for example, so there’s nothing a landscape contractor can install that will be more beneficial in summer or winter.”

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Frequently Asked Questions

Q: How soon can you start my landscaping project?

A: We can usually start two or three weeks after you sign the contract.

Q: Do you work year-round?

A: Yes. We may not work on certain days during winter when it’s raining, but we make ourselves available for projects throughout the year.

Q: Do you use subcontractors?

A: No. We do all our work in-house, which enables us to maintain control of both quality and cost.

Q: Can you work with my preferred designer?

A: Yes, and we can also recommend a designer who will be appropriate for your ideas and style.

Q: Do you guarantee the plants you install?

A: Yes, we provide a six-month guarantee for any plant or tree that we install.

Q: Can you recommend a good landscape maintenance company?

A: Yes, we can put you in touch with several quality companies that can keep your yard looking good.

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SELECTED PHOTOS FROM Landmark Landscapes

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Diamond Certified RATINGS ON Landmark Landscapes
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 46 VERIFIED CUSTOMERS i
Landmark Landscapes : Average 9.7 out of 10 based on 46 unique customer surveys of customer satisfaction.

Nancy C.

VERIFIED Landmark Landscapes CUSTOMER

1 of 46

Quality 10
10 10
Loyalty Yes
CRITIQUE

We really liked Larry, the owner.

They really knew the plants for our project and were very prompt.

Catherine K.

VERIFIED Landmark Landscapes CUSTOMER

2 of 46

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're reliable.

They're honest. Everything is fine.

Mardi K.

VERIFIED Landmark Landscapes CUSTOMER

3 of 46

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very personable and thorough. Also, he completes all projects needed in a timely manner.

He was very flexible with changes in the original plans as well as his staff.

Carol H.

VERIFIED Landmark Landscapes CUSTOMER

4 of 46

Quality 10
10 10
Loyalty Yes
CRITIQUE

Use them. They are honest and reliable.

Very professional, the people doing the work on the job were courteous. They also cleaned up after every small detail that they worked on and took the time to tell me to be careful when navigating through the freshly worked areas.

Laura G.

VERIFIED Landmark Landscapes CUSTOMER

5 of 46

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're on time. They come and do what they are contracted to do. They are professional. They are very easy to work with.

I like that we don't have to do the yard work.

Chou N.

VERIFIED Landmark Landscapes CUSTOMER

6 of 46

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are on time and reliable. They do good work and they are nice guys.

They're local and the work is good.

Christine N.

VERIFIED Landmark Landscapes CUSTOMER

7 of 46

Quality 10
10 10
Loyalty Yes
CRITIQUE

Larry the owner oversaw our project and was very helpful and thorough.

Their attention to detail

Jim H.

VERIFIED Landmark Landscapes CUSTOMER

8 of 46

Quality 10
10 10
Loyalty Yes
CRITIQUE

I've used them only one time, but they came highly recommended and did a good job.

They were very polite and on time.

Barbara T.

VERIFIED Landmark Landscapes CUSTOMER

9 of 46

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very good. They responded quickly. They made adjustments when I changed my mind.

I really appreciated the quality of the work. I ended up getting just what I wanted.

Bruce F.

VERIFIED Landmark Landscapes CUSTOMER

10 of 46

Quality 10
10 10
Loyalty Yes
CRITIQUE

The supervisor was here almost the whole time. He led the crew and they were great.

The quality of the work and the efficiency in getting it done

Kay L.

VERIFIED Landmark Landscapes CUSTOMER

11 of 46

Quality 10
10 10
Loyalty Yes
CRITIQUE

His attention to detail was just terrific. He came out here several times after.

They did an excellent job. They cleaned up every day. There was no beating around the bush. It was a positive experience.

Stacey A.

VERIFIED Landmark Landscapes CUSTOMER

12 of 46

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did an excellent job. They cleaned up every day. There was no beating around the bush. It was a positive experience.

I appreciated that the design we had was more conceptual and that they were willing to make changes along the way as things progressed.

Christine H.

VERIFIED Landmark Landscapes CUSTOMER

13 of 46

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would meet with Larry and give him a chance. You will want to work with him.

I liked Larry's openness to ideas. I liked his original ideas. His team showed up when he said they would, and I like the work they did.

Jerry J.

VERIFIED Landmark Landscapes CUSTOMER

14 of 46

Quality 10
10 10
Loyalty Yes
CRITIQUE

Excellent attention to detail, and they did a thorough job.

I really liked working with Larry. He's a very personable guy.

Julia C.

VERIFIED Landmark Landscapes CUSTOMER

15 of 46

Quality 10
10 10
Loyalty Yes
CRITIQUE

The salesperson told me upfront what the inspector said and what it would take to cover the adjustments so that it could pass the permits. Afterwards, he reviewed the final costs with me, so that I was comfortable with the amount. There were no financial surprises.

I really liked the personal service. I wanted to see what a particular type of material looked like, and the salesperson invited me to his own house to see his deck. He was very nice and easy to talk to.

Tawny B.

VERIFIED Landmark Landscapes CUSTOMER

16 of 46

Quality 10
10 10
Loyalty Yes
CRITIQUE

He stands by his word. If he says he's going to do it, he does it.

His honesty and the fact that it's not high pressure at all, what he says, he does. I just love Larry's work. I think he's an excellent guy. He did a fantastic job on a gazebo, the work he did was just excellent.

Tessie A.

VERIFIED Landmark Landscapes CUSTOMER

17 of 46

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very good.

The workers and the owner Larry are really good with people, and you can work with them. They listen to what you want and what your needs are, they help you execute the plan, and the workers clean up after themselves which is really great.

Nancy P.

VERIFIED Landmark Landscapes CUSTOMER

18 of 46

Quality 10
10 10
Loyalty Yes
CRITIQUE

They work with the customer. They are very prompt at solving any issues. Everybody was very courteous and worked well. They cleaned up the site every evening.

Their overall level of service

Sylvia

VERIFIED Landmark Landscapes CUSTOMER

19 of 46

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very easy to work with. They were very helpful, and they did what they said they would do at the price they gave us. Overall, it was a very good experience.

I think the finished product was what we wanted and probably exceeded our expectations. I feel the whole experience was completely satisfactory. We chose them specifically because they were Diamond Certified.

Brian L.

VERIFIED Landmark Landscapes CUSTOMER

20 of 46

Quality 10
10 10
Loyalty Yes
CRITIQUE

If you are picky and you want the job done right, they are the people to call.

I enjoyed the staff. They were knowledgeable, and they learned a lot about my own trees and other plants.

Read All 46 Survey Responses at Ratings View