Diamond Certified Company Report

Kitchens by Ken Ryan, Inc.

Diamond Certified Company Report

Kitchens by Ken Ryan, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Liability Insurance
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 147 VERIFIED CUSTOMERS i

Denise T.

VERIFIED Kitchens by Ken Ryan, Inc. CUSTOMER

1 of 147

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very knowledgeable and they are on demand for special projects.

He had a lot of ideas and was extremely helpful.

Dick W.

VERIFIED Kitchens by Ken Ryan, Inc. CUSTOMER

2 of 147

Quality 10
10 10
Loyalty Yes
CRITIQUE

Well planned, they were very helpful.

They were very knowledgeable and answered all of our questions.

Carrie M.

VERIFIED Kitchens by Ken Ryan, Inc. CUSTOMER

3 of 147

Quality 10
10 10
Loyalty Yes
CRITIQUE

He is very reliable, he does quality work in planning, and he is very patient with the customers. He has very good dialogue and exchange of ideas and he listens well to the customers.

I just like working with him. He has great ideas. He usually doesn't do my type of kitchen, but he made an exception and it ended up coming out great.

Read All 147 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Ken Ryan, Owner

Kitchens by Ken Ryan, Inc. designs custom kitchens for residential clients throughout Marin and Sonoma Counties. With more than 30 years of experience in the kitchen industry, the company designs kitchens that range from traditional to contemporary and from moderate to extensive. It supplies a comprehensive design package for each project that includes everything from cabinet plans and CAD drawings to appliance specifications and lighting information.

Owner Ken Ryan emphasizes the importance of communication throughout all phases of a renovation. During the kitchen design process, the company works closely with each client to make sure they’re getting everything they need and want, and that all options are explored. “I’m involved in all phases of the project, from the design, layout and permit plans to construction and completion,” says Mr. Ryan.

Kitchens by Ken Ryan’s Novato showroom houses a large selection of the newest varieties of cabinet styles, flooring and countertop materials from several of the industry’s top manufacturers. The showroom enables homeowners to see exact samples of different door styles, wood species and colors, as well as all the upgrade options available for any particular design. “It’s a great resource for all types of kitchen projects,” says Mr. Ryan.

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Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Kitchens by Ken Ryan, Inc.

COMPANY CONTACT
Locations

Marin County
Sonoma County
San Anselmo
Larkspur
San Rafael
Mill Valley
Novato
Santa Rosa
Rohnert Park
Petaluma

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SERVICES PERFORMED

Kitchen Designs:
Renovations
Cabinetry
Countertops

BRANDS Supported
  • Blanco

  • Caesarstone

  • Cambria

  • Dura Supreme Cabinetry

  • Grohe

  • Moen

  • MSI Integrated Resources

  • Silestone

  • Wood-Mode

  • Brookhaven

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Kitchens by Ken Ryan, Inc.

Kitchens by Ken Ryan, Inc. recently designed this kitchen remodeling project.

Company Profile

Kitchens by Ken Ryan, Inc. designs custom kitchens for residential clients throughout Marin and Sonoma Counties. With more than 30 years of experience in the kitchen industry, the company designs kitchens that range from traditional to contemporary and from moderate to extensive. It supplies a comprehensive design package for each project that includes everything from cabinet plans and CAD drawings to appliance specifications and lighting information.

Owner Ken Ryan emphasizes the importance of communication throughout all phases of a renovation. During the kitchen design process, the company works closely with each client to make sure they’re getting everything they need and want, and that all options are explored. “I’m involved in all phases of the project, from the design, layout and permit plans to construction and completion,” says Mr. Ryan.

Kitchens by Ken Ryan’s Novato showroom houses a large selection of the newest varieties of cabinet styles, flooring and countertop materials from several of the industry’s top manufacturers. The showroom enables homeowners to see exact samples of different door styles, wood species and colors, as well as all the upgrade options available for any particular design. “It’s a great resource for all types of kitchen projects,” says Mr. Ryan.

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Company Philosophy

"We stay completely focused on every project until the client is 100 percent satisfied. Most of our business comes from referrals, so it's important for us to always communicate our commitments to our customers. We make sure they know we'll go above and beyond to ensure their satisfaction. I guarantee my work, so I can feel confident to put my name on it."

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Comparative Summary

Kitchen design companies are always looking for ways to differentiate themselves from their competition, and those that have earned the prestigious Diamond Certified award are already several steps ahead. In addition to its Diamond Certified status, Kitchens by Ken Ryan sets itself apart by maintaining a solid reputation for providing highly personalized service. “We find out exactly what each client needs at the very beginning of the process,” says owner Ken Ryan. “A kitchen remodel is typically the second largest investment a homeowner makes, so we determine each client’s plan and confirm what they want before any work begins.”

Kitchens by Ken Ryan has been designing custom kitchens for residential clients in Marin and Sonoma Counties since 2008. With more than 30 years of industry experience, Mr. Ryan is able to design kitchens that range from traditional to contemporary and from moderate to extensive. In addition to its design capabilities, the company’s Novato showroom houses a large selection of the newest varieties of cabinet styles, flooring and countertop materials from several of the industry’s top manufacturers.

Unlike most kitchen designers in the Bay Area, Kitchens by Ken Ryan puts its owner’s name and reputation on the line with every job–an attribute that, according to Mr. Ryan, drives the quality of the company’s work. “I’m the only local kitchen dealer that puts his name on his business,” he says. “That’s just another example of the confidence I have in my experience, services, products and quality.”

Another distinguishing feature of Kitchens by Ken Ryan is the personalized approach it takes to designing kitchens. Instead of working from a portfolio of previous work and stock examples, the company caters each of its designs to the client’s individual needs and preferences. “We start by asking questions like, ‘Are you planning on staying in the house for decades? What are your cooking and entertainment needs? Do you have any physical constraints?'” explains Mr. Ryan. “After we determine exactly what the client wants, we design a unique kitchen that meets all their requirements.”

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Industry Info

Designing a new kitchen is a lot like preparing to buy a car—you may know the style you want, but the options you choose may drive the price higher than you can reasonably afford. To stretch your kitchen design budget and still end up with stylish results, consider the following tips:

• Go with a simple kitchen design whenever possible. Employ single height wall cabinets, blind corner cabinets and other standard options. Watch your upgrades.
• If possible, reuse existing appliances and build new cabinets around them. This could save you anywhere from $1,500 to $5,000. If you decide to purchase new appliances, choose energy-efficient models to reduce your utility bills.
• The least expensive type of faucet is chrome—even a high-end model is considerably less than a mid-range brass or porcelain version. A standard two-handle faucet generally costs less than a single-handle faucet. Faucets and handles are sold separately, so you may want to choose a chrome faucet with brass or porcelain handles for a different look.
• Choose neutral colors for fixtures, appliances and laminates—they’re less expensive initially and won’t look dated when color trends change. White and almond sinks are much cheaper than color varieties, and laminate colored countertops are cheaper than custom colors or textures.
• If you currently have a vinyl floor covering and want to upgrade to a newer version, you can install synthetic floor leveler material over the existing vinyl floor and lay the new vinyl flooring on top (rather than tearing up the old flooring).
• Your cabinet choices will drive the overall price of the design, so consider your options carefully. You can add options at a later date to defray some of the initial cost. Some easy ones include tilt front doors, spice racks and slide-out wire baskets. If you decide to wait, make sure the options you want will be available and can be added after installation.
• Choose cabinets that can be operated without the addition of hardware.
• Install cabinets without soffits to decrease labor costs. Also, consider cabinets without trim moldings or with simple trim.
• If you’re going to install new wood trim to match new cabinets, order pre-finished trim instead of having the painting or staining done onsite. This will decrease labor costs.
• Consider stenciling on the backsplash instead of using tile.

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Frequently Asked Questions

Q: How long will my kitchen remodel take to complete?

A: Typically, it takes about five weeks to complete the actual construction, which is when you’ll be unable to use the kitchen. If the job involves a lot of structural work or you’re expanding the kitchen into other areas of the house, it could take longer. Smaller jobs may be faster, but five weeks is a good planning figure until the design is finalized and we can say exactly what work will be required. Before construction, plan on four weeks for the design process and another four weeks for cabinet manufacturing and supply ordering.

Q: Will my kitchen project have cost overruns?

A: Not unless you make changes in the middle of the job or we run into unforeseen problems like dry rot or a faulty framing job. We control the first problem by implementing a rigorous design process that ensures you’re 100 percent happy with everything before work begins. The second problem can be mitigated by employing an experienced contractor who can factor in issues like dry rot and spongy floors

Q: Is a kitchen remodel a good investment?

A: Realtors will tell you that by remodeling your kitchen, you’ll recoup 80 to 90 percent of the remodeling costs when you sell your home. If you plan on flipping the house and never living in it, a remodel probably isn’t a good investment, but if you think you may be selling the house in a few years, it’s usually a wise choice.

Q: What are the most expensive components in a kitchen remodel?

A: For mid-range remodels, cabinets and countertops are usually the most expensive elements. As you move into the high-end remodels, appliances become more expensive.

Q: What do I do without a kitchen for five weeks?

A: Good contractors will use plastic sheeting to minimize dust, so the rest of your house should be usable. You can usually move the refrigerator and set up a microwave in another room. Barbecuing is a good option, too. If you’re a food enthusiast, you’ll have to scale back and simplify your menus. It’s inconvenient for a few weeks, but the end result will be worth it.

Q: Do you install cabinets as well as design and build them?

A: No. After we design and build your cabinets, we’ll work with a contractor of your choice to get them installed.

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SELECTED PHOTOS FROM Kitchens by Ken Ryan, Inc.

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Ken Ryan

Expert CONTRIBUTOR PROFILE
  • Ken Ryan is owner of Kitchens by Ken Ryan, a Diamond Certified company since 2011. He can be reached at (415) 935-0968 or by email.

Ken Ryan: Kitchen Guru

By James Florence, Diamond Certified Resource Reporter

NOVATO – It wouldn’t be a stretch to say that Ken Ryan feels most at home when he’s in the kitchen—after all, with more than 35 years of experience as a kitchen designer and remodeler, he’s probably spent more time there than in any other household space. As Ken relates, his involvement with kitchen remodeling began early in life. “After attending trade school as a teenager on Long Island, I went to Los Angeles in 1978 to work for a kitchen remodeling company,” he remembers. “In 1982, they sent me up to the Bay Area to open a northern division of the company. After working for that company for a few more years, I broke away and started my own business, and I’ve been remodeling kitchens in Marin ever since.” Today, clients of Kitchens by Ken Ryan continue to benefit from Ken’s extensive expertise.

Ken says one of his favorite parts of the remodeling business is collaborating with clients to build their dream kitchens. “I really enjoy communicating with clients, educating them and helping them get through a process they often find bewildering. By the end of it, they have beautiful new kitchens, so it’s always a rewarding experience to share with them.” Ken also enjoys getting creative with design. “You’ll often find me at my desk, playing around with new ideas for kitchens.”

Having grown up in a small town, Ken appreciates the equivalent feel of Novato, where he lives with his wife, “M,” and their two daughters, Briana and Kelsey. “It’s a lot like the town where I grew up—everybody pretty much knows one another,” he says. “Between running our business and raising our daughters here, being a part of this town has been a great community experience.”

As a lover of the outdoors, Ken appreciates the natural beauty and diverse opportunities afforded by the regional landscape, particularly the Sierra mountain range, with which he feels a close connection. “I’ve been in awe of the Sierras since I first saw them on a road trip as a young man,” he says. “Since skiing and whitewater kayaking are two of my passions, having the Sierras so close is a real blessing.” Ken also likes to hit the road with his family on a regular basis and visit a variety of favorite destinations. “Once every couple of months my family and I take a road trip out to Yosemite, Shasta, the Sierras, the ocean or wherever else we want to explore.”

In both his life and career, Ken ascribes to a belief in the cyclical nature of ethics—in other words, what goes around comes around. “I think it’s important to do the right thing in every situation,” he affirms. “Even if it costs you money, it doesn’t matter—you spend that money and do the right thing, because the decisions you make tend to come back to you. When you do right by others, others do right by you, and that’s a great cycle to be in.”

Ask Me Anything!

Q: Ever read a book more than once?
A: I have an atlas of the western United States that my family and I often refer to when planning our next adventure. We have discovered some truly beautiful places in our explorations.

Q: If someone was making a movie about your life, what actor would you choose to play you?
A: Tom Hanks—he can be very serious, but he can also be funny, and he strikes me as a very likeable person.

Q: Do you collect anything?
A: Whenever I’m traveling or out on some excursion, I’ll pick up a rock. I use them as paperweights in my office or put them in my rock garden at home.

Q: What’s the most death-defying feat you’ve ever attempted?
A: Whitewater kayaking at Clavey Falls on the Tuolumne River.

Q: What’s the best gift you’ve ever received?
A: Advise on how to be humble and appreciate everything in life.

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Expert articles
  • Choosing Kitchen Cabinets and Countertops

    NOVATO — When it comes to remodeling your kitchen, two of the most important choices to make are which types of cabinets and countertops to install. Here are a couple of basic tips to help you make an educated choice:

    Cabinets: Custom or Modular
    With kitchen cabinets, you have two basic options: custom cabinetry that’s made locally or modular cabinetry that’s produced in a large manufacturing facility. While many consumers assume a local cabinet maker builds everything from scratch, many actually purchase components such as doors and drawer boxes separately, as well as send the cabinets to a separate location for finishing. In contrast, most modular cabinet manufacturers do everything at a single location: they dry their own lumber, make their own doors and drawer boxes, and do their own finishing. So, in a way, modular cabinets might be considered more “custom” than locally made ones.

    Countertops: Granite or Quartz
    In terms of countertop materials, there are generally two products to choose from: granite (including marble) and quartz. One of the main benefits of quartz is it’s mixed with an epoxy that acts as a natural sealant, which makes it impervious to stains. Granite offers a more natural look, but it requires a bit more maintenance, including sealing.

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Expert video tip

Video: Kitchen Remodeling Options

Complete Video Transcription:

NOVATO — Host, Sarah Rutan: If you’re planning on remodeling your kitchen, you’ll first need to know where to start and what your options are. Today, we’re in Novato with Diamond Certified Expert Contributor Ken Ryan of Kitchens by Ken Ryan to learn more.

Diamond Certified Expert Contributor, Ken Ryan: Many folks, when they’re remodeling a kitchen, have no idea as to – where to start. The best place to start is to call up a couple of kitchen dealers in your neighborhood. See what their process is, invite them out to your home so that way you can get a feel for who they are, their design style. And none of that should be at any cost to the homeowner. It should not cost you any money to find out what a kitchen remodel will cost.

When it comes to cabinetry, there’s two types of cabinets: customer cabinetry that’s made local or modular cabinetry that’s made in large manufacturing facilities. The local cabinet manufacturer purchases doors from another facility, purchases drawer boxes from another facility, cuts and assembles cabinetry, and then sends it out for finishing to another facility.

On the other hand, the modular companies do everything complete in one location. They dry their own lumber, they make their own cabinet doors, they make their own drawer boxes, they build everything complete, finish it complete, and send it out complete; therefore, they are actually more custom than the local manufacturer.

When it comes to countertop material, there’s two types of countertop material that you would use: granite or marble or [quartz] products. The [quartz] products are actually 97 percent ground up granite mixed with an epoxy. That epoxy eliminates the ability for it to stain so you never have to seal it. And it’s far more durable than natural stone, which has cracks and fissures in it. The granite has the beautiful work of Mother Nature, but you do have to seal it and take a little bit more care of it.

Host, Sarah Rutan: To learn more from local top rated companies, visit our Diamond Certified Experts Reports at experts.diamondcertified.org.

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Kitchens by Ken Ryan, Inc. WEBSITE AND EXTERNAL FEED
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Diamond Certified RATINGS ON Kitchens by Ken Ryan, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Liability Insurance
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 147 VERIFIED CUSTOMERS i
Kitchens by Ken Ryan, Inc. : Average 9.3 out of 10 based on 147 unique customer surveys of customer satisfaction.

Denise T.

VERIFIED Kitchens by Ken Ryan, Inc. CUSTOMER

1 of 147

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very knowledgeable and they are on demand for special projects.

He had a lot of ideas and was extremely helpful.

Dick W.

VERIFIED Kitchens by Ken Ryan, Inc. CUSTOMER

2 of 147

Quality 10
10 10
Loyalty Yes
CRITIQUE

Well planned, they were very helpful.

They were very knowledgeable and answered all of our questions.

Carrie M.

VERIFIED Kitchens by Ken Ryan, Inc. CUSTOMER

3 of 147

Quality 10
10 10
Loyalty Yes
CRITIQUE

He is very reliable, he does quality work in planning, and he is very patient with the customers. He has very good dialogue and exchange of ideas and he listens well to the customers.

I just like working with him. He has great ideas. He usually doesn't do my type of kitchen, but he made an exception and it ended up coming out great.

Tim Y.

VERIFIED Kitchens by Ken Ryan, Inc. CUSTOMER

4 of 147

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would highly recommend them. He keeps you posted on everything and he is always in contact with you.

The fact that he lets you know what is going on, and he really will listen to you.

Jeff Z.

VERIFIED Kitchens by Ken Ryan, Inc. CUSTOMER

5 of 147

Quality 10
10 10
Loyalty Yes
CRITIQUE

He is so easy to work with and he thinks of details that I never knew existed.

I would give them an “11”. He is thorough, efficient, and he knows his business.

Debbi B.

VERIFIED Kitchens by Ken Ryan, Inc. CUSTOMER

6 of 147

Quality 10
10 10
Loyalty Yes
CRITIQUE

They provide dedicated, high-quality work.

Not only is Ken a great designer, he is also a pretty good amateur psychologist. He did a good job of alleviating our fears about the project. He also has a construction background so he understands a lot of minute details with regard to kitchen design. He knows how much difference an inch makes in practice, not just on paper.

Sharla H.

VERIFIED Kitchens by Ken Ryan, Inc. CUSTOMER

7 of 147

Quality 10
10 10
Loyalty Yes
CRITIQUE

Ken is very attentive, he tells the truth and provides a good quality product.

I liked that Ken was willing to advise me on the design of some other things in addition to my kitchen.

Sherry K.

VERIFIED Kitchens by Ken Ryan, Inc. CUSTOMER

8 of 147

Quality 10
10 10
Loyalty Yes
CRITIQUE

Ken is very good. He has a very organized system and a network of contractors that he works with.

We had several discussions regarding the planning of everything, and that level of organization was very important to this project. Ken really followed through and got us what we wanted.

April S.

VERIFIED Kitchens by Ken Ryan, Inc. CUSTOMER

9 of 147

Quality 10
10 10
Loyalty Yes
CRITIQUE

Ken is very professional. My wife loves to cook, so we called him up and Ken took it from there. He gave us advice based on the style and layout of the kitchen. I deal with a lot of different people every day and he is a top-notch guy.

Ken's input and the quality of the kitchen, he supplies a great product.

Mary K.

VERIFIED Kitchens by Ken Ryan, Inc. CUSTOMER

10 of 147

Quality 10
10 10
Loyalty Yes
CRITIQUE

He's very exact, patient, organized, and personable. He gives you the exact prices, there are never any hidden fees, and he's a total perfectionist.

I thought he was approachable, timely, and very helpful throughout the entire planning process.

Millie A.

VERIFIED Kitchens by Ken Ryan, Inc. CUSTOMER

11 of 147

Quality 10
10 10
Loyalty Yes
CRITIQUE

Ken is a good listener, he incorporates my ideas while also giving advice on how he thinks they would work best.

Ken had a great working relationship with the contractor and was involved from the beginning to the end, so everything came out well.

Barbara L.

VERIFIED Kitchens by Ken Ryan, Inc. CUSTOMER

12 of 147

Quality 10
10 10
Loyalty Yes
CRITIQUE

Ken pays really close attention to detail, he is very friendly and gave us lots of good suggestions. Because our kitchen area is very small, Ken suggested that we look at remnants of countertops instead of new pieces, and that really worked out.

Ken is very helpful, and he works closely with other reputable people in the business so that everything goes very smoothly.

Stan M.

VERIFIED Kitchens by Ken Ryan, Inc. CUSTOMER

13 of 147

Quality 10
10 10
Loyalty Yes
CRITIQUE

I thought he was extremely helpful, I liked how he worked hand-in-hand with the contractor throughout the process.

I liked his manner of working. He is very creative, he didn't push anything on me, and he was open to my ideas.

Dorothy C.

VERIFIED Kitchens by Ken Ryan, Inc. CUSTOMER

14 of 147

Quality 10
10 10
Loyalty Yes
CRITIQUE

He recommended people I did not like.

His design

Paula F.

VERIFIED Kitchens by Ken Ryan, Inc. CUSTOMER

15 of 147

Quality 10
10 10
Loyalty Yes
CRITIQUE

Ken was very organized, and he has vision.

The follow-through, on Ken's part, he was always there for us, and if we ran into a glitch, he fixed it. His work was seamless.

Thobile G.

VERIFIED Kitchens by Ken Ryan, Inc. CUSTOMER

16 of 147

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have a very personalized approach, they're very experienced, and they're professional.

His ability help the customer see the projects potential and he makes sure that he delivers that. It came out even better than we thought it would. He created the vision and delivered on it. The whole thing was very easy.

Vicki H.

VERIFIED Kitchens by Ken Ryan, Inc. CUSTOMER

17 of 147

Quality 10
10 10
Loyalty Yes
CRITIQUE

He's a great asset if you're doing a kitchen. He's very experienced, he knows exactly what he's doing, and he has all kinds of good references for people who do the work. He designs with you and he spends a lot of time with you working out the design. He's very thorough, very detail-oriented, and he keeps you on track all of the time.

I like the kitchen the best. I liked his organizational skills and we always knew step by step where we were in the whole process. He's detail-oriented and he's very good at working with you on the design. He's very good.

Nancy R.

VERIFIED Kitchens by Ken Ryan, Inc. CUSTOMER

18 of 147

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very conscientious. They go out of their way to make sure you are happy and satisfied. They are always there for you if you have questions.

They are always available for questions. It was great.

Karen R.

VERIFIED Kitchens by Ken Ryan, Inc. CUSTOMER

19 of 147

Quality 10
10 10
Loyalty Yes
CRITIQUE

He did what he said he was going to do.

I am very demanding and have high expectations, and Ken met them all. Everything was fantastic.

Renee S.

VERIFIED Kitchens by Ken Ryan, Inc. CUSTOMER

20 of 147

Quality 10
10 10
Loyalty Yes
CRITIQUE

Prepare to be shocked at the price of what kitchen remodeling costs.

His estimates are right on for products. He was willing to work with us to come up with the right design.

Read All 147 Survey Responses at Ratings View