Independently Rated Highest in Quality
Originally Earned:
September 2016
We declare that Kerr & Jones - Terra Firma Global Partners HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #2390
(707) 999-4059
10 Maple Street, Suite 102
Sonoma, CA 95476
Rob Jones and David Kerr, Realtors

David Kerr and Rob Jones work at Terra Firma Global Partners to help clients buy and sell all types of residential real estate (including vineyard properties) in Sonoma, Napa, and Northern Marin Counties. Mr. Kerr and Mr. Jones utilize their in-depth knowledge of the Bay Area to match clients with properties that meet their specific needs.

Mr. Kerr says he and Mr. Jones have been able to develop a loyal clientele base because they always prioritize the needs of buyers and sellers. “We work hard to find homes that best match our clients’ goals, which ultimately leads to relationships that are built on mutual trust. Once we know what they’re looking for, we go the extra mile—and then some—to help them achieve their goals.”

Mr. Kerr and Mr. Jones provide buyers and sellers with comprehensive information so they can further understand the details of their transactions. “We want every client to make the right decision for their situation, so it’s important for us to have great communication with them,” says Mr. Jones. “They really appreciate how dedicated we are to ensuring their satisfaction.”

Company Philosophy

“We strive to maintain lifelong relationships with our clients, so we handle every step of the real estate process for them and give them what they need to succeed. By utilizing our industry expertise and attention to detail, we can ensure each client is completely satisfied at the end of their transaction.”

Serving Sonoma, Napa and Northern Marin Counties

Residential Real Estate Sales & Purchases
Vineyard Properties

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any real estate professional, but it’s even more important for agents who have earned the prestigious Diamond Certified award. For David Kerr and Rob Jones, who work at Terra Firma Global Partners, keeping clients happy comes down to one thing: making it as easy as possible for them to buy and sell properties. “We’ve had...

Frequently Asked Questions

Q: Do you work individually or as a team?
A: "We tend to work individually with buyers and together when we’re representing sellers. However, even with buyers, we’re both involved—one of us will be the primary contact and the other will be the backup. If one of us is b...
Q: Do you work with out-of-state buyers?
A: "Yes. We understand that when out-of-state buyers come to town, they’re on a fairly compressed schedule, so we take them to see as many properties as possible. We’ll spend an entire weekend or more touring homes and looking at opt...
Q: Do I pay you for buyer services?
A: "Ninety-nine percent of the time, the seller pays compensation for the buyer’s agent through an agreement in the Multiple Listing Service, and there’s no charge to the buyer. On rare occasions, the seller will leave compensation o...

Map

Javascript is required to view this map.

Industry Info

If you’re planning to buy or sell a house, make sure you find an agent who can help you understand the details of your transaction.
In a world full of technology, it can be tempting to think you can sidestep professional real estate services and do most of the work yourself. On the surface, it makes sense. “You can use online technology all day long, but if you don’t...
Findings based on statistically reliable research from 25 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
100%
n = 25

Diamond Certified Qualification

Based on 25 customer surveys, we declare
Kerr & Jones - Terra Firma Global Partners
has passed all rating steps and has earned
The Diamond Certified Award
No. 2390
Continuously qualified since September 2016.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Beth K. Verified Customer Name
"I liked their availability and their honesty. "
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Kerr & Jones - Terra Firma Global Partners
10 Maple Street, Suite 102
Sonoma, CA 95476
(707) 999-4059
DCID7079337020

Mon – Sun: 8:30am – 5:30pm
Evenings by Appointment

Serving Sonoma, Napa and Northern Marin Counties

David Kerr and Rob Jones, Realtors
17
01256761, 01866344
Liability Insurance
California Association of Realtors (CAR), National Association of Gay and Lesbian Real Estate Professionals (NAGLREP), National Association of Realtors (NAR), North Bay Association of Realtors (NORBAR)
2008
Residential Real Estate Sales & Purchases, Vineyard Properties
16
Residential

Photo & Video Gallery

Survey Responses For

Kerr & Jones - Terra Firma Global Partners

Kerr & Jones - Terra Firma Global Partners: Average 9.7 out of 10 based on 25 unique customer surveys of customer satisfaction.
Beth K. Verified Kerr & Jones - Terra Firma Global Partners Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would say they were always there with the details. I had another Realtor six months prior and got no offers. I only had Kerr and Jones on board a couple of weeks and it went through. The staging and pictures made all the difference. They were also honest with me when the time came for me to lower my price. "

"I liked their availability and their honesty. "

Caroline S. Verified Kerr & Jones - Terra Firma Global Partners Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"He was helpful, thorough, he went above and beyond, and even helped with inspection and after care. I felt like he was honest. "

"I liked his personality. He was down to earth and easy to talk to. "

Jeffrey A. Verified Kerr & Jones - Terra Firma Global Partners Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were great. I would use them again."

"They were great to work with remotely. "

Brian M. Verified Kerr & Jones - Terra Firma Global Partners Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I was an out-of-state seller and he was very helpful. "

"I liked that he was reachable and knowledgeable."

Cathy C. Verified Kerr & Jones - Terra Firma Global Partners Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"He was very knowledgeable about the market in the neighborhood. Knowing the people in the community was a critical aspect of selling the house. He managed to get it in the real estate section of the paper a couple of times even though it wasn't super expensive. "

"I liked his personality. He's a great guy. When you're dealing with Realtors, it's a relationship because you spend a lot of time together and it's emotional so I think trust is really critical. I felt comfortable dealing with him. He helped me get a stager and even brought in some of his own furniture. "

Maia D. Verified Kerr & Jones - Terra Firma Global Partners Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"He is very skilled at helping you accomplish what you want to accomplish. He helped us figure out what was worth doing and what wasn't. He was very knowledgeable and didn't have an agenda. "

"His judgement and knowledge "

Autumn A. Verified Kerr & Jones - Terra Firma Global Partners Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend him."

"I was a first time home buyer and he helped walk my husband and me through the entire process."

Mary E. Verified Kerr & Jones - Terra Firma Global Partners Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"David was excellent, we had good results, and he was very cooperative."

"He was personable and friendly."

Nancy T. Verified Kerr & Jones - Terra Firma Global Partners Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"That they were very responsive, a joy to work with, very helpful, and creative in dealing with challenges."

"Responsiveness"

Kathy K. Verified Kerr & Jones - Terra Firma Global Partners Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"To give him a call if they need real estate."

"He was patient and kind. "

Michael L. Verified Kerr & Jones - Terra Firma Global Partners Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would say not to hesitate using him because he was the best."

"He went the extra mile for us. One time, all of the smoke alarms were going off in a house we were buying, and he took care of it himself. "

Mary F. Verified Kerr & Jones - Terra Firma Global Partners Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"He was professional, thorough, and an expert in the area where we were house hunting. "

"He started out as our Realtor, but we formed a relationship with him."

Stuart G. Verified Kerr & Jones - Terra Firma Global Partners Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend him and his services."

"The whole process went smoothly. He took care of everything."

Deborah G. Verified Kerr & Jones - Terra Firma Global Partners Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would say, he's the guy to go to. "

"I had dealt with other Realtors and he was the only one that understood and responded to my wish list. There were specific things I wanted out of the property and he understood that. "

Jen G. Verified Kerr & Jones - Terra Firma Global Partners Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I recommend him. I was impressed with his knowledge of the market and the inspection process. He was terrific and I couldn't have been happier. "

"I liked his professionalism the best. "

William H. Verified Kerr & Jones - Terra Firma Global Partners Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Rob is easy to work with, he listened well, he's professional, and he is very experienced."

"I liked that he had sort of like a casual approach, not a hard sell."

Aubrey R. Verified Kerr & Jones - Terra Firma Global Partners Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I definitely have recommended Rob to people. He was super helpful, very patient with me, and just very genuine and helpful."

"Rob was very knowledgeable, friendly, and helpful."

Bonnie R. Verified Kerr & Jones - Terra Firma Global Partners Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Rob is very client focused, he listens well, he's very easy to deal with, and he's very straightforward. I feel he gave appropriate advice, he priced the property to sell and made efforts to do good advertising, and he was extremely professional."

"His manner, he was just very straightforward and not pushy. His communication skills were excellent and I think that's what I liked best. He asked good questions, discussed the pros and cons, and made sure I was totally comfortable with taking the offer. When you're dealing with a Realtor, many of them are obnoxious and he's on the opposite of the spectrum. "

Sue C. Verified Kerr & Jones - Terra Firma Global Partners Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I wouldn't use anyone else. They're the best that there is."

"Helping me through a little bit of a difficult escrow, they got back to me immediately all throughout the process. They would meet me at the property or take my calls at any time. They explained everything that was going on, what they were doing and what needed to be done. From start to finish, they were with me supporting me and helping me through the whole process. "

Alyssa B. Verified Kerr & Jones - Terra Firma Global Partners Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"We were first time home buyers and he helped us through a probate sale. We were dealing with an executor in London, and he always made sure that we were protected and didn't put ourselves in a bad situation. He helped us with inspections as well. "

"He's got a great personality and sense of humor. "