Independently Rated Highest in Quality
F o u r t h                              Consecutive Year        
Originally Earned:
June 2008
We declare that K.C. Customs & Remodeling, Inc. HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #1341
(408) 256-3924

Custom home construction and remodeling

K.C. Customs & Remodeling, Inc. builds custom homes and provides remodels, additions and full design services for homeowners in Santa Clara and San Mateo Counties. Some of the company’s design offerings are space planning, reconfiguration of existing floor plans, blue print and permitting services, full house remodel and renovation design, full interior design services and three-dimensional illustrations of design projects.

Owner Kevin Capps, an industry veteran with 20 years of experience, founded K.C. Customs & Remodeling in 2000. Mr. Capps refers to completed projects as his “creations” and considers them a testament to his personal involvement with each job and his commitment to every client.

At the onset of each project, K.C. Customs & Remodeling’s clients are encouraged to create a simple binder that catalogs their ideas for fixtures, flooring materials, colors and other components. The company uses these binders as a reference point throughout the entire building and remodeling process, and Mr. Capps gives clients daily updates and personally oversees all the work. He invites potential customers to visit www.kccustomsinc.com to view examples of work or request a free estimate.

Company Philosophy

“We believe in the timeless principles of integrity, honesty, attention to detail and clear communication, and we use those values to provide superior building and remodeling services. Our personalized service and expert industry knowledge ensure our clients’ homes will be created, not just constructed. We understand this type of work is a long-term investment, and our goal is to develop lifelong relationships with our clients.”

Serving Santa Clara and San Mateo Counties

Design/Build
Custom Home Building
Doors & Windows
Foundation Work
Kitchen & Bath Remodels
Remodels & Additions
Rough Framing
Water & Fire Damage Restoration

Comparative Summary

In his 20 years in the remodeling industry, Kevin Capps, owner of K. C. Customs & Remodeling, Inc., has determined that successful home construction and remodeling is all about planning. He says having a plan and schedule in place before work begins is crucial to delivering a project on time and within budget. “We’re very conscientious about budgets and schedules. Before we start a project, we...
Read more »

Frequently Asked Questions

Q: How much is my remodeling project going to cost?
A: "That depends on the particulars of the project. We’ll visit your home or site, take measurements and notes, and provide a free estimate."
Q: How long will the job take?
A: "The schedule is largely dependent on how timely you are in selecting finishes. Most delays are caused by customers putting off decisions. We provide a detailed schedule at the start of every project that breaks down everything that’s t...
Q: Do you use subcontractors?
A: "We handle all carpentry, framing and minor foundation work in-house. We do subcontract out for specialty work, because we want qualified specialists working on our projects."
Read more »

Industry Info

The best contractors should tell you what they can do, not what others can’t do.
“Contracting is a tough business,” says Kevin Capps, a 20-year industry veteran and owner of K.C. Customs & Remodeling, Inc. in Campbell. “There are a lot of disreputable contractors out there.” Mr. Capps doesn’t...
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Findings based on statistically reliable research from 30 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File
Legal & Finance

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
87%
n = 30

Diamond Certified Qualification

Based on 30 customer surveys, we declare
K.C. Customs & Remodeling, Inc.
has passed all rating steps and has earned
The Diamond Certified Award
No. 1341
Continuously qualified since June 2008.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

P.C. Verified Customer Name
"Just good quality service"
See All Survey Responses
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

See video

Company Capabilities Table

K.C. Customs & Remodeling, Inc.
http://www.kccustomsinc.com
(408) 256-3924
(408) 385-1915 fax
DCID4083851914

Mon - Fri: 8am - 5pm
Other: By Appointment Only

Serving Santa Clara and San Mateo Counties

Kevin Capps
20
15
Build It Green Certified
778553
Liability Insurance, Worker's Compensation
Better Business Bureau, Campbell Chamber of Commerce, National Association of the Remodeling Industry, U.S. Green Business Council
GreenPoint Rated Existing Home
2000
Remodeling and New Home Design, Construction
25
Residential
10-Year Warranty on Workmanship
Santa Clara Contractors - Custom Home Builders

Photo & Video Gallery

K.C. Customs & Remodeling, Inc.
K.C. Customs & Remodeling, Inc.
K.C. Customs & Remodeling, Inc.
K.C. Customs & Remodeling, Inc.
K.C. Customs & Remodeling, Inc.
K.C. Customs & Remodeling, Inc.

Survey Responses For

K.C. Customs & Remodeling, Inc.

K.C. Customs & Remodeling, Inc.: Average 8.4 out of 10 based on 30 unique customer surveys of these open ended questions.
Customer Name
First name and last initial used to protect the privacy of the customer.
Verified Customer Name
Confidential surveys were conducted by telephone so that the customers' identity and actual purchase were confirmed.
Q1
Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Customer Satisfaction Rating
Q2
Survey Question: If you need this product or service in the future, would you use this company again?
Customer's Intent to Return
Q3 & Q4
Survey Question: When you think about this company, what would you like to tell other consumers? What did you like best about this company?
Verbatim Customer Survey Response Based on Last Purchase Experience
P.C. Verified K.C. Customs & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Just good quality service"

Joe M. Verified K.C. Customs & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They returned my calls, they were always early, and they did excellent work. Their staff was very professional. You can't get any better."

P.C.C.I. Verified K.C. Customs & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He has a good crew, he is responsible, and he does what he says he is going to do."

Mike E. Verified K.C. Customs & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like the friendliness and competence of their staff and the integrity of the owner."

Cathy L. Verified K.C. Customs & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were reliable. They did what they said they would do and it was quality work."

Cristina H. Verified K.C. Customs & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The customer service is great. They are very responsible. They also have a quick turnaround time."

Laurie M. Verified K.C. Customs & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very detailed and did a great job. "

Mary F. Verified K.C. Customs & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are very responsive. I can reach them at any time. "

Rich H. Verified K.C. Customs & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He did a wonderful job. He stuck with the job and he was efficient. I've recommended him to others. I'm in the real estate business and I hear of many nightmares with contractors. You will not find this to be the case with Kevin's business. He is also very cost effective. "

Rod K. Verified K.C. Customs & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The promptness and cleanliness, he cleaned up after himself everyday. A lot of contractors don't do that. "

Matt B. Verified K.C. Customs & Remodeling, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The people seemed to be quite capable and were good to work with. The quality of their work was great."

Sam Z. Verified K.C. Customs & Remodeling, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were easy to work with. All of the folks seemed organized, professional, and friendly. They allowed me to work with them."

Sharon H. Verified K.C. Customs & Remodeling, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They remodeled my bathroom for me. They were really organized. I was pleased with the people who helped."

Tom D. Verified K.C. Customs & Remodeling, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Their promptness was a big deal. Originally, I had called another contractor, but forty-five minutes after he was supposed to be here, he called and said he was still in San Francisco. I told him not to bother and called K.C. If Kevin said he was going to be here at 9:00 AM, he would be here at 9:00 AM. I had expected more work that needed to be done to solve my problem, but Kevin explained it to me and he was able to do it with less work and less cost."

Chuck G. Verified K.C. Customs & Remodeling, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They did what they were supposed to do correctly the first time. The prices were reasonable as well. "

Mike F. Verified K.C. Customs & Remodeling, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Their workers are extremely efficient and they know their work extremely well. They are very professional. "

Tim M. Verified K.C. Customs & Remodeling, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Attention to detail, the quality of the work and performance"

Kristina J. Verified K.C. Customs & Remodeling, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were easy to work with and very nice. The guy who was the foreman was no problem."

Martin S. Verified K.C. Customs & Remodeling, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They got the job done."

Michael C. Verified K.C. Customs & Remodeling, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The quality of their workmanship"

U. W. C. Verified K.C. Customs & Remodeling, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The work they did was fine."

Karen P. Verified K.C. Customs & Remodeling, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were prompt. They came here when they said they would and cleaned up after themselves. They were very conscientious and did quality work. "

Wayne B. Verified K.C. Customs & Remodeling, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The performance and the people"

Benny Y. Verified K.C. Customs & Remodeling, Inc. Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"The thing that stood out was the creativity in their design."

Luke B. Verified K.C. Customs & Remodeling, Inc. Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"They are easy to work with and professional."

O.G.P. Verified K.C. Customs & Remodeling, Inc. Customer Name
Q1:6 out of 10
Q2:Yes
Q3 & Q4:"They did excellent work, and they had good follow-up on warranty problems. They really did a marvelous job."

Natalie S. Verified K.C. Customs & Remodeling, Inc. Customer Name
Q1:6 out of 10
Q2:No
Q3 & Q4:"I was pleased with the work that was done in the bathroom."

Terri N. Verified K.C. Customs & Remodeling, Inc. Customer Name
Q1:5 out of 10
Q2:No
Q3 & Q4:"They didn't deviate very much, and they didn't try to sell me anything that I didn't need."

Claire S. Verified K.C. Customs & Remodeling, Inc. Customer Name
Q1:5 out of 10
Q2:No
Q3 & Q4:"Overall, the results are fine."

Lucia F. Verified K.C. Customs & Remodeling, Inc. Customer Name
Q1:5 out of 10
Q2:No
Q3 & Q4:"The work was good. "