Independently Rated Highest in Quality
Originally Earned:
January 2017
We declare that Kapriz Hardwood Floors HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #2420
(408) 622-0537
891 Laurelwood Road
Santa Clara, CA 95054
Sergey Stotskiy, Owner

Kapriz Hardwood Floors sells a wide variety of hardwood, cork, bamboo, laminate and vinyl tile flooring at its Santa Clara showroom. Owner Sergey Stotskiy has been in the flooring business for 17 years, and he utilizes his expertise to help customers choose flooring products that meet their style and budget requirements.

Mr. Stotskiy says much of Kapriz Hardwood Floors’ success can be attributed to his honest, straightforward business practices. “For me, being honest is more important than money, so I only carry products I believe in and sell them for the best possible value. I want my clients to return in the future and recommend me to others, so I focus on helping them achieve their goals and ensuring their long-term satisfaction.”

Kapriz Hardwood Floors’ owner-operated status allows it to regularly exceed its customers’ service expectations, which Mr. Stotskiy says has allowed the company to build a loyal clientele base. “I always try to do more than I charge, which my clients really appreciate.”

Company Philosophy

“I want my customers to be happy with their flooring choices for many years—they understand and respect quality, so that’s exactly what I provide. I take a detail-oriented approach to every client’s project and go above and beyond to make sure they’re satisfied.”

Serving the Bay Area

Hardwood Floor Sales
Cork & Bamboo Flooring
Laminate & Vinyl Tile Flooring
Molding & Accessories

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for hardwood flooring companies that have earned the prestigious Diamond Certified award. For Kapriz Hardwood Floors, the key to keeping customers happy is simple: utilize its wide-ranging expertise to help them choose flooring products they’ll be satisfied with for many years. “I...

Frequently Asked Questions

Q: Can you help me with sound control?
A: "Yes, I can use different types of underlayment to make your floor quieter when you walk on it. Once I determine your sound control goals, I’ll show you options that will meet your needs. "
Q: Is there a benefit to installing flexible wood flooring?
A: "Some engineered wood floors have special structures that make them flexible and resistant to cupping, cracking, and gaps. They’re also more resistant to humidity and moisture, so bowing and bending are less common. Installation is ofte...
Q: What should I know about bamboo flooring?
A: "There are two types of bamboo: regular and strength-woven. Regular bamboo is soft and cut vertically and horizontally. Strength-woven bamboo is constructed by pressing particles of bamboo together to make it hard. "

Map

Javascript is required to view this map.

Industry Info

If you’re planning to install new floors in your home, consider the benefits of engineered wood.
It used to be that hardwood floors were the most desirable in terms of looks, but homeowners often struggled with care and upkeep. However, new advancements in wood flooring have combined the look and desirability of hardwood with the convenience of...
Findings based on statistically reliable research from 41 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
98%
n = 41

Diamond Certified Qualification

Based on 41 customer surveys, we declare
Kapriz Hardwood Floors
has passed all rating steps and has earned
The Diamond Certified Award
No. 2420
Continuously qualified since January 2017.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Haiyan Verified Customer Name
"Good service and thorough"
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Kapriz Hardwood Floors
891 Laurelwood Road
Santa Clara, CA 95054
(408) 622-0537
DCID4152713819

Mon – Fri: 9am – 5pm
Sat – Sun: 10am – 5pm

Serving the Bay Area

Sergey Stotskiy, Owner
15
875369
Liability Insurance
2012 Best of Pacifica Award (Flooring Contractors)
2006
Hardwood Floor Sales, Cork & Bamboo Flooring, Laminate & Vinyl Tile Flooring, Molding & Accessories
Residential
3-Year Warranty on Installations, 25-Year Warranty on Materials

Photo & Video Gallery

Survey Responses For

Kapriz Hardwood Floors

Kapriz Hardwood Floors: Average 9.3 out of 10 based on 41 unique customer surveys of customer satisfaction.
Haiyan Verified Kapriz Hardwood Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Good service and thorough"

"Good service and thorough"

Jim Verified Kapriz Hardwood Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Knowledgeable and good selection"

"The owner is great, very helpful."

Debbie Verified Kapriz Hardwood Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Go for it."

"Very attentive, honest and always kept me up to date on the progress of the job."

Peian Verified Kapriz Hardwood Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are honest."

"The prices, and they always have inventory in stock. They are very helpful whenever I ask a direct question about the company and their products."

Toheed A. Verified Kapriz Hardwood Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Good prices"

"Good prices"

Padumane Verified Kapriz Hardwood Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would highly refer them and do so with everyone. They are a good company."

"No comment"

Surekha Verified Kapriz Hardwood Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have a large selection."

"Customer service is very good. They are on top of things."

Marc T. Verified Kapriz Hardwood Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I am a contractor and I refer all my clients to them for the quality and the prices."

"They are upfront, honest and reliable."

Ben Verified Kapriz Hardwood Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend them to everyone."

"Prices are competitive and the service is good."

Xidong Verified Kapriz Hardwood Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very professional and their prices are great."

"I like their knowledge, prices and selection."

Dong Verified Kapriz Hardwood Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Prices are competitive and the service is good."

"During the installation, they were with me the entire time to answer any and all questions I had about the process and were very helpful."

Michael Verified Kapriz Hardwood Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Great deals and prices, the best prices I have found so far."

"Nothing that I can think of."

Chandro Verified Kapriz Hardwood Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have a good variety."

"I had a short experience, not a lot to share."

Sabre Verified Kapriz Hardwood Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I love their selection, prices and knowledge of product."

"Quality of service"

Jasper Verified Kapriz Hardwood Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend them to everyone."

"They went over and above with their service."

Hida Verified Kapriz Hardwood Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have excellent customer service. They also have a large selection of choices and a friendly budget."

"Their personality, they are very friendly. "

Skaner Verified Kapriz Hardwood Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Knowledgeable about all of their products and it made the entire process easy. "

"I like their large selection."

Stephen Verified Kapriz Hardwood Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Good selection, and the prices are great."

"The selection"

Bhaskar Verified Kapriz Hardwood Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very good and professional."

"They made it easy to close the deal and their delivery service was on time."

Elena Verified Kapriz Hardwood Floors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Fantastic"

"Fantastic, and I recommend them to everyone. "