DIAMOND CERTIFIED COMPANY REPORT
Kaljian Construction
Kaljian Construction provides a wide range of handyman/home repair and remodeling services for residential clients in Northern Contra Costa County. As a general contractor, the company is able to handle all types of construction projects, including kitchen, bathroom, garage and whole house remodels; room additions; door, window and flooring installations; and more. Its handyman services extend to “anything my customers’ homes need,” says owner Robert Kaljian.
Mr. Kaljian operated a cabinet shop for 10 years before shifting his focus to home repair/ remodeling and establishing Kaljian Construction. He’s been involved in construction since he was in high school, when he worked for a man who taught him the fundamentals of the trade. “I’ve always been mechanically inclined, but the knowledge I gained from that experience really sharpened my skills,” says Mr. Kaljian.
Kaljian Construction emphasizes the importance of preparation and meticulousness when working on its clients’ projects. “I firmly believe that if I always follow the same process, I’ll turn out good products,” says Mr. Kaljian. “Shortcuts don’t work in construction—there’s too much planning and skill involved. I take my time and make sure I have the right tools for the job at hand.”
Company Philosophy
“My approach to every job is simple: Do it once and do it right. I take great pride in my workmanship, and my detailed business approach is evident in the special care I show to each client’s property. Ultimately, I strive to use my decades of industry experience to ensure complete customer satisfaction.”
Serving Contra Costa County
Kitchens
Bathrooms
Room Additions
Electrical
Plumbing
Home Remodeling
Door Installation
General Contractor Services
Handyman Services
Comparative Summary
Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for handyman/home repair companies that have earned the prestigious Diamond Certified award. For Kaljian Construction, customer satisfaction has always been dependent on the company’s ability to effectively communicate with its clients throughout every phase of their projects. “We...
Frequently Asked Questions
Q: How long will my project take to complete?
A: "It depends on the project, but we always give our clients realistic timeframes instead of just telling them what they want to hear. We prepare them for the entire process by explaining what time we’re going to arrive every day, how many days...
Q: Can you do my project in phases if I need to control my budget?
A: "Absolutely. We can help you prioritize the work by pointing out critical portions that should be handled immediately and less critical portions that can wait. If our initial bid exceeds your budget, let us know and we’ll work out a plan....
Q: Do you work with subcontractors?
A: "Yes, but we’re in charge of everything on the jobsite, so you’ll only have to deal with one person. We answer for all our subcontractors and stand behind their work."
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Industry Info
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One of the quickest ways to transform a bathroom is to change the look of its walls.
Before you choose paint, wallpaper, paneling or tile for a bathroom remodel, it’s important to remember that a bathroom wall covering must be able to stand up to moisture, heat and frequent cleaning. Mixing and matching materials for their different...
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Findings based on statistically reliable research from 39 surveys
Customer Satisfaction
Company Credentials
Liability Insurance
License Verification
Business Practices
Current Complaint File
Legal & Finance
Customer Loyalty
100%
n = 39
Diamond Certified Qualification
Based on 39 customer surveys, we declare
Kaljian Construction
has passed all rating steps and has earned
The Diamond Certified Award
The Diamond Certified Award
No. 1748
Continuously qualified since April 2011.
David Pak
Director of Ratings Research
American Ratings Corporation
Director of Ratings Research
American Ratings Corporation
Verbatim Survey Responses From Only Verified Customers
Ann V. Verified Customer Name
"I was so happy with them all the way around. He did an excellent job. He was there when he said he would. I was very happy with them. He even referred me to a really good painter."
Research conducted by American Ratings Corporation. Ratings Methodology
Photo & Video Gallery
Bathroom renovation with laminate floor (Orinda)
Custom cherry kitchen (Walnut Creek)
Maple cabinets (Moraga)
Granite top/tile backsplash with insets
Bathtub to shower conversion with cultured marble walls (Moraga)
Ceramic tile floor
Oak cabinet with marble top
Cherry kitchen with granite counter (Walnut Creek)
Shower with marble walls and seat
Condo remodel with tile floor and carpet replacement
New oak front entry (Moraga)
Cherry kitchen with granite and tile
Oak entry with leaded glass side lights (Moraga)
Ceramic tile floor (Pleasant Hill)
Cherry cabinets
Oak front entry
Laminate floor
Cherry bypass closet doors
Bathroom with curved marble corner seat
Leaded oak entry interior and crown molding
Oak cabinet (adult height) with cultured marble top
Custom shower enclosure
Oak entry with obscured glass
Survey Responses For
Kaljian Construction
Kaljian Construction: based on 39 unique customer surveys of these open ended questions.
Q1Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Customer Satisfaction Rating
Q2Survey Question: If you need this product or service in the future, would you use this company again?
Customer's Intent to Return
Q3 & Q4Survey Question: When you think about this company, what would you like to tell other consumers? What did you like best about this company?
Verbatim Customer Survey Response Based on Last Purchase Experience
Ann V. Verified Kaljian Construction Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"He knew what he was doing. He was there when he said he would be. His work was the best quality. If there were any extra things that needed to be done, he gave me options. I will definitely recommend him to my friends."
"I was so happy with them all the way around. He did an excellent job. He was there when he said he would. I was very happy with them. He even referred me to a really good painter."Annie T. Verified Kaljian Construction Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"He's reliable, punctual, and knowledgeable."
"He came up with extra ideas that I didn't think about."Charlie W. Verified Kaljian Construction Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"He paid attention to what I wanted, and he gave it to me."
"He was down to earth and came through on everything. He did what he said he would do, and he never left me hanging. I was completely satisfied."Chris S. Verified Kaljian Construction Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They are trustworthy, incredibly reasonable as far as pricing goes, gave us lots of options, and the quality of the work is outstanding."
"I would say the friendliness and the trustworthiness"Diana R. Verified Kaljian Construction Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"He was on time, and he did better than we expected. We were very satisfied."
"Without any instruction, he saw that the job needed to be taken to the next step, and took the time to do it right. He went above and beyond."Ditza O. Verified Kaljian Construction Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"He is reliable, on time, and knowledgeable. I've been satisfied with him."
"He makes time for me, even when he is busy. He immediately starts work when he comes and doesn't waste time. He is trustworthy."Don W. Verified Kaljian Construction Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"Robert is very fair and honest. He does a good job. I'm a lawyer, and I always call my clients within 24 hours."
"He does a good job at a fair price."Fred M. Verified Kaljian Construction Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"He is excellent. He does a great job."
"He is a good guy. He's done a lot of work for me. He does a great job. I'm very satisfied with his work."Joe D. Verified Kaljian Construction Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"He left things neat and clean everyday. He was easy to work with."
"He gave the bid, did the work on time, and did the work quickly. He did a great job. "John M. Verified Kaljian Construction Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"Good quality level of work "
"He is on time. His estimate of completion time is accurate, just as his cost estimate is. He didn't charge me more than what he estimated the job would cost. His skills are very good. I'm happy with what he does."Linda R. Verified Kaljian Construction Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"He's very prompt and does very good work."
"He's very prompt and does very good work."Margaret B. Verified Kaljian Construction Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"He has excellent connections with the appropriate trades people."
"I could reach him anytime. He usually called me to give me an update, such as what was accomplished for that day."Paulette M. Verified Kaljian Construction Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"He's knowledgeable in many areas. He doesn't fix things that aren"
"How capable he is"Annie T. Verified Kaljian Construction Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The fact that he came in, did the estimate, and he was true to it, as far as price goes, he didn't charge me extra for little extra things that were done. He was really clean, a neat freak. He always cleaned up before he left. The quality of his service was awesome. He also did it really quickly."
Bill P. Verified Kaljian Construction Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Of course the quality of his work, but also his demeanor, he was very personable. He also has good communication skills. In my case, he allowed me to assist him and gave me a price break as a result. He showed up when he was supposed to, always called me, and finished the job in one day. It took about 12 hours, but he worked straight through."
Charlie W. Verified Kaljian Construction Customer Name
Q1:
Q2:Yes
Q3 & Q4:"It wasn't just a straightforward job. He seemed to understand as we worked through it and made suggestions that made it better. He wasn't the kind of guy to just show up and do the job. He was interested in giving me the best product possible."
Chris S. Verified Kaljian Construction Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Robert is very friendly, reliable, and easy to work with."
D.O. Verified Kaljian Construction Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He is very friendly and very professional. I would recommend him."
Fred M. Verified Kaljian Construction Customer Name
Q1:
Q2:Yes
Q3 & Q4:"What he did for me was great. I would give him 100%."
Greg B. Verified Kaljian Construction Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He came on time, and he did good work."
John M. Verified Kaljian Construction Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were on time, and it was pretty clean work. I was really happy with the work that Robert did."
Linda R. Verified Kaljian Construction Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He's honest, cheerful, and upbeat. He cleans up after himself, and he delivers the product he says he will deliver."
Mark R. Verified Kaljian Construction Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He is very professional. He comes in with a contract and does it on time. Honestly, it"
M.C. Verified Kaljian Construction Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He didn't waste any time or motion. He went right to work. He knew what he was doing, and he had the right tools. He managed to get under sinks and everything and got the job done. He's very trustworthy. He deserves to be Diamond Certified."
Nancy M. Verified Kaljian Construction Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He was honest. The price was good. He was neat and friendly. I was very pleased with the whole experience. "
Regina S. Verified Kaljian Construction Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I always call him. He's reliable, and he does great work. I trust him and count on him to do a good job. He knows what he is doing."
Ted L. Verified Kaljian Construction Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He's very efficient. He does a good job, and he's honest."
John H. Verified Kaljian Construction Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"Good quality"
"The quality of the work was excellent."Linda A. Verified Kaljian Construction Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"He is customer service oriented."
"Robert answered all my questions very thoroughly, and he was patient with me."Anthony I. Verified Kaljian Construction Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He's friendly and easy to talk to. He does his own work, which makes him more accountable."
Bret J. Verified Kaljian Construction Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very honest. It was a situation where they could have taken advantage of us, but they didn't. We were thankful of that."
Don W. Verified Kaljian Construction Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He's been very honest with me. For example, he just recommended a less expensive toilet than the one he was going to put in for me. He's a good guy."
Ramona R. Verified Kaljian Construction Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked the quality of the material that I ended up with. Robert was very helpful when meeting with me at the store to assist me, so I could make decisions. He actually stained some of the wood samples to the colors I had chosen, so I could see what they would look like. He did a great job."
Sonia C. Verified Kaljian Construction Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He's very straightforward, and he does good work. Also, he seems like a really good guy."
Tim S. Verified Kaljian Construction Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He got the job done quickly."
B.A.A. Verified Kaljian Construction Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He did a good job. I really can't say anything bad about him."
F.J. Verified Kaljian Construction Customer Name
Q1:
Q2:Yes
Q3 & Q4:"His follow-through was good, he was detail oriented, and his pricing was pretty reasonable. All in all, I would say he was pretty good."
Mike W. Verified Kaljian Construction Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I don't know, tthe quality of the work I guess."
Rick M. Verified Kaljian Construction Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He was very personable. The bid came in on time and was very comprehensive."
