Independently Rated Highest in Quality
F o u r t h                              Consecutive Year        
Originally Earned:
April 2008
We declare that J.R. Rouse Real Estate HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #1323
(831) 244-3636
719 Lighthouse Avenue
Pacific Grove, CA 93950

J.R. Rouse Real Estate helps clients in all price ranges buy and sell residential properties throughout Monterey County. The company represents homes of every size, from cottages to multi-million dollar estates, and it also brokers purchases of REO (bank-owned) properties.

Owner/broker J.R. Rouse and his associates have more than 50 years of combined experience in the California real estate market. Mr. Rouse and his team believe imagination is the key to success, an approach that’s reflected in J.R. Rouse Real Estate’s motto: What you can believe, you can achieve. “Our goal is to help our clients focus on where they want to be,” says Mr. Rouse. “We’re passionate about helping people find the homes of their dreams. It’s all about people placing—achieving the mystical connection that occurs when a client bonds with a property. As soon as they walk through the door, they should feel like they’re home.”

J.R. Rouse Real Estate’s comprehensive website, www.jrrouse.com, features several tools designed to help potential clients navigate the home buying and selling process. In addition to a Property Search program that breaks down real estate listings in terms of everything from minimum price to desired square feet, the website provides information about local schools, links to utility resources, tips to avoid foreclosure and more.

Company Philosophy

“Our primary goal is to provide a superior level of service and set ourselves apart from our competition. We’re not interested in being the biggest real estate company in the area, just the best.”

Serving all of Monterey County and San Benito County including Salinas, Sea Side, Monterey, Soledad, Marina, Pacific Grove, Hollister and Greenfield.

Residential Real Estate

Map

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Findings based on statistically reliable research from 36 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
89%
n = 36

Diamond Certified Qualification

Based on 36 customer surveys, we declare
J.R. Rouse Real Estate
has passed all rating steps and has earned
The Diamond Certified Award
No. 1323
Continuously qualified since April 2008.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Marcia W. Verified Customer Name
"I liked his honesty and empathy. He knew what was suitable and what wasn't. He had an engaging personality as well."
See All Survey Responses
Research conducted by American Ratings Corporation. Ratings Methodology

Company Capabilities Table

J.R. Rouse Real Estate
http://www.jrrouse.com/
719 Lighthouse Avenue
Pacific Grove, CA 93950
(831) 244-3636
(831) 887-3968 fax
DCID8316459696

Mon - Fri: 9am - 5pm
Weekends by Appointment

Serving all of Monterey County and San Benito County including Salinas, Sea Side, Monterey, Soledad, Marina, Pacific Grove, Hollister and Greenfield.

J.R. Rouse
01299649
Liability Insurance,
Monterey & San Benito Real Estate Brokers

Survey Responses For

J.R. Rouse Real Estate

J.R. Rouse Real Estate: Average 9.3 out of 10 based on 36 unique customer surveys of these open ended questions.
Customer Name
First name and last initial used to protect the privacy of the customer.
Verified Customer Name
Confidential surveys were conducted by telephone so that the customers' identity and actual purchase were confirmed.
Q1
Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Customer Satisfaction Rating
Q2
Survey Question: If you need this product or service in the future, would you use this company again?
Customer's Intent to Return
Q3 & Q4
Survey Question: When you think about this company, what would you like to tell other consumers? What did you like best about this company?
Verbatim Customer Survey Response Based on Last Purchase Experience
Marcia W. Verified J.R. Rouse Real Estate Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I liked his honesty and empathy. He knew what was suitable and what wasn't. He had an engaging personality as well."

Beth F. Verified J.R. Rouse Real Estate Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He was very accommodating to my needs."

Hilde L. Verified J.R. Rouse Real Estate Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He worked well with us."

Bill W. Verified J.R. Rouse Real Estate Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"J.R. just did whatever it took to make it happen. He has a lot of skills. He is easy to do business with. I liked his tact, knowledge and his real estate wisdom. He is an outstanding individual."

Alicia M. Verified J.R. Rouse Real Estate Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He is reachable."

Gail W. Verified J.R. Rouse Real Estate Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He was very personable, honest and he seems to pick up on what we, as buyers, wanted. He did not waste our time. He showed us what we were interested in and not what he wanted to sell us. He had a good grasp of the particular neighborhoods we were interested in. He has good local knowledge. He put us in touch with a very good mortgage broker under zero notice. He also negotiated well on our behalf."

Frank M. Verified J.R. Rouse Real Estate Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The fact the we are both Realtorsﾮ, we communicate well."

Chris K. Verified J.R. Rouse Real Estate Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"J.R. is the hardest working guy that I know. He has a service-oriented business and is doing a fantastic job."

Cathy F. Verified J.R. Rouse Real Estate Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did an incredible job. Their commitment to their clients is what I liked best."

May D. Verified J.R. Rouse Real Estate Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"J.R. knows his business. He is personable and competent."

Esther A. Verified J.R. Rouse Real Estate Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"It was a short exchange, but he was really nice."

Georgia R. Verified J.R. Rouse Real Estate Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He just gave me a lot of attention and even let me stay in one of his private residences while I was traveling. I couldn't give him anything other than the highest rating across the board."

Heide-Marie F. Verified J.R. Rouse Real Estate Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"His personal engagement."

Jan Z. Verified J.R. Rouse Real Estate Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He was attentive to my needs, always pleasant to do business with and he got the job done."

Linda D. Verified J.R. Rouse Real Estate Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"We are very satisfied with his work."

Michele R. Verified J.R. Rouse Real Estate Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like J.R. Rouse. He has a great business."

Joyce E. Verified J.R. Rouse Real Estate Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are extremely reputable, honest and attentive. I can't say enough good things about them. They answer any questions and go to the fullest extent."

Laurel M. Verified J.R. Rouse Real Estate Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"How they market the properties and their personalities."

Lisa M. Verified J.R. Rouse Real Estate Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He sold a property for us in one day. He said the one thing that made the other client say okay. He sold the property in less than twenty-four hours."

Michael S. Verified J.R. Rouse Real Estate Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He was very attentive. He emailed me right away when I had questions. Whenever I needed him, he was there. He was very flexible with my scheduling. He was great. He beats other agents hands down. He keeps me updated on the market and everything."

Tom S. Verified J.R. Rouse Real Estate Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were friendly, knowledgeable and they really look after you."

Wayne B. Verified J.R. Rouse Real Estate Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He had all the information, took care of everything and made it a simple transaction."

Elaine C. Verified J.R. Rouse Real Estate Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"He is very personable. We hardly had to do anything."

Jerry B. Verified J.R. Rouse Real Estate Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"He is a very personable person."

Darlene D. Verified J.R. Rouse Real Estate Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I liked that he was personally involved in the process. He did not shove me off to someone else."

Romona W. Verified J.R. Rouse Real Estate Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Professional service."

Nancy K. Verified J.R. Rouse Real Estate Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Imagination."

Dan L. Verified J.R. Rouse Real Estate Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"His pulse on the market and what would sell in that area, he keeps me very informed on what he is doing in the process."

Elsie K. Verified J.R. Rouse Real Estate Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"He works really hard. He is pleasant and easy to get along with."

Joyce T. Verified J.R. Rouse Real Estate Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"He understood the market."

Richard S. Verified J.R. Rouse Real Estate Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were very efficient. They set up a number of visits to different houses and were able to see a large number of houses in a relatively short period within our price range."

Sherre B. Verified J.R. Rouse Real Estate Customer Name
Q1:8 out of 10
Q2:No
Q3 & Q4:"I liked the way he marketed the house."

Melanie S. Verified J.R. Rouse Real Estate Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"He has a convenient location."

Megan A. Verified J.R. Rouse Real Estate Customer Name
Q1:7 out of 10
Q2:No
Q3 & Q4:"He is a very personable person. We feel he really cares about his clients."

Michele R. Verified J.R. Rouse Real Estate Customer Name
Q1:6 out of 10
Q2:No
Q3 & Q4:"He had absolute integrity."

Melvin M. Verified J.R. Rouse Real Estate Customer Name
Q1:5 out of 10
Q2:No
Q3 & Q4:"He was very knowledgeable."