Independently Rated Highest in Quality
Originally Earned:
November 2016
We declare that Jones Floor Designs HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #2400
(925) 365-6761

Gary Jones, Owner

Jones Floor Designs refinishes, installs and repairs all types of hardwood flooring for residential clients throughout Contra Costa County. The company has the training and experience to work on everything from baseboards and moldings to stair treads and custom floors, and it utilizes a dust containment system that ensures each jobsite is 95 percent dust-free throughout the refinishing process.

Owner Gary Jones credits much of Jones Floor Designs’ success to his hands-on approach to working on floors. “I’m right there onsite doing all the work, so if something goes wrong or the client has questions, I can immediately handle the situation,” he explains. “By focusing on providing high-quality service and communication, I’m able to meet my customers’ expectations.”

Jones Floor Designs follows the guidelines of the National Wood Flooring Association (NWFA) on every project, which Mr. Jones says is important for maintaining a consistent level of quality. “With flooring work, if you follow the correct procedures, you’re going to get better results, and the NWFA’s procedures are the best in the industry. From drying times to staining techniques, everything I do is designed to ensure my clients get products they can enjoy for many years.”

Company Philosophy

“Accountability is very important to me—I want my customers to know that I stand by my work and will do whatever it takes to make sure they’re satisfied. I listen to their needs and communicate with them every step of the way to ensure they have positive experiences.”

Serving Contra Costa County

Hardwood Floor Refinishing
Hardwood Floor Installation
Flooring Repair

Bona Traffic

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for hardwood floor refinishing companies that have earned the prestigious Diamond Certified award. For Jones Floor Designs, the easiest way to keep customers happy is to provide prompt, high-quality service throughout every step of their projects. “Accountability is very important to me...

Frequently Asked Questions

Q: How long will it take to refinish my floor?
A: "Typically, a refinishing job takes three to four days. The first day or two requires the use of products that smell bad and can be unhealthy for humans and pets, so you’ll need to leave your home for that period of time. You can be hom...
Q: Do you use environmentally-friendly products?
A: "I use low-VOC products that are better for people, pets and the environment. "
Q: Will you protect my home while you’re working?
A: "Yes, I’m always careful and courteous when I’m working in my clients’ homes. I put plastic and paper on the floor in high-traffic areas, and when I’m sanding, I use a dust containment system that limits dust by 95 per...

Industry Info

If you’re planning to refinish your hardwood flooring, make sure you’re aware of recent changes in the industry.
The days of hardwood floor refinishing companies using chemicals that are toxic to people, pets and the environment are quickly coming to an end. That’s because recent state and federal regulations and advancements in product manufacturing are...
Findings based on statistically reliable research from 12 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
100%
n = 12

Diamond Certified Qualification

Based on 12 customer surveys, we declare
Jones Floor Designs
has passed all rating steps and has earned
The Diamond Certified Award
No. 2400
Continuously qualified since November 2016.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

D. S. Verified Customer Name
"His price and his efficiency"
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Jones Floor Designs
(925) 365-6761
DCID9255849592

Mon – Fri: 8am – 5pm

Serving Contra Costa County

Gary Jones, Owner
30
NWFA Certified Sand & Finisher
970045
Liability Insurance
Better Business Bureau, National Wood Flooring Association (NWFA)
Hardwood Floor Refinishing, Hardwood Floor Installation, Flooring Repair
Bona Traffic
Residential

Photo & Video Gallery

Survey Responses For

Jones Floor Designs

Jones Floor Designs: Average 9.2 out of 10 based on 12 unique customer surveys of customer satisfaction.
D. S. Verified Jones Floor Designs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Give him a call. I'm sure he can help you with what you need. "

"His price and his efficiency"

Howard G. Verified Jones Floor Designs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"His prices are good."

"He did a good job."

Randy B. Verified Jones Floor Designs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"That they got in and got the job done, and it looks great. "

"They were easy to work with. "

Jaime H. Verified Jones Floor Designs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Gary is very good at his trade, very thorough, and very patient. He just does a really good job. "

"He worked with us, he was patient, and he also gave us good input. He does a great job. "

Dave H. Verified Jones Floor Designs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would hire them again. "

"He showed up when he said he would, and was done when he said he was going to be done, and he did a great job. "

Ann M. Verified Jones Floor Designs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Very reliable and good quality of work"

"Reliability"

Michelle B. Verified Jones Floor Designs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I'd say that Gary has a deep appreciation for wood, hardwood floors and vintage floors. He's almost like an artist. "

"I liked his commitment to restoration as opposed to replacement. I think he did a great job. "

Pat V. Verified Jones Floor Designs Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"That he was very diligent and on time, he did a very good job during the process as well as cleaning up. He also came out to give us a follow-up on some questions we had on flooring. We were very well satisfied with the service. "

"His professionalism, he was on time and was very careful in his work, and explained what he was doing. "

S. C. Verified Jones Floor Designs Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"They are a good, solid company to hire. "

"The quality of the work"

Diane A. Verified Jones Floor Designs Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"Gary had to go back and apply multiple coats of finish on the floor. He accommodated it, but I'd say to make sure that you are satisfied with the finished product, the dried finished product, before signing off on it. "

"He was easy to work with. When we asked him to do something, he did it. "

Victoria R. Verified Jones Floor Designs Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"That basically they did a very good job, they were neat and cleaned up. A couple of times, Gary had to come back to fix a couple of things, but he was really good about that. Overall it was a good experience. "

"Gary came every day until the job was complete. A lot of time contractors will come out one day and then not come back, but Gary was there everyday until it was finished."

Kim S. Verified Jones Floor Designs Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:

"Gary was great to work with, super cooperative, and communicative. I'm just not sure about the end product. "

"Gary's communication"