Independently Rated Highest in Quality
S e c o n d
Consecutive Year
Originally Earned:
July 2016
We declare that J.E.V. Automotive HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #2376
(415) 797-7726
19 Hamilton Drive, Suite L
Novato, CA 94949
Jorge Vasquez, Owner

J.E.V. Automotive provides a complete range of repair services for all types of foreign and domestic vehicles (including hybrids) at its Novato facility. The company has the training and equipment to handle everything from routine oil services to comprehensive engine repairs, and it backs all its work with a three-year/36,000-mile parts and labor warranty that exceeds industry standards.

Owner Jorge Vasquez says J.E.V. Automotive’s personalized approach to auto repair has been a crucial aspect of its success. “I started this company with the goal of developing a one-on-one relationship with every customer, and that’s still how we do business today. From the way we communicate to the efficiency of our repairs, everything we do is designed to ensure a positive customer experience.”

J.E.V. Automotive has the in-house capabilities to troubleshoot a wide variety of automotive issues, including those that are specific to electric vehicles. “We get a lot of cars that have already been to multiple shops that couldn’t figure out the problem,” says Mr. Vasquez. “Sometimes it takes a little while to confirm what’s going on, but in the end, we’re always able to get our customers back on the road.”

Company Philosophy

“We really care about our customers, so we focus on providing them with superior service for the price quoted and in the time promised. We also understand that automotive technology is constantly changing, so we stay up-to-date with the latest industry advancements. Excellence isn’t an option for us—it’s a requirement.”

Serving Marin County including San Rafael, Novato, Mill Valley, San Anselmo, Larkspur, Corte Madera, Tiburon, Sausalito, Fairfax and Ross

Foreign & Domestic Auto Repairs
Oil Service
Steering & Suspension Work
Shocks & Struts
Exhausts & Mufflers
Electrical Diagnostics

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for auto repair shops that have earned the prestigious Diamond Certified award. For J. E. V. Automotive, the best way to make customers happy is to provide them with high-quality repairs that maximize the efficiency of their vehicles. “Our motto is, ‘Excellence is not an option...

Frequently Asked Questions

Q: Can you fix my car?
A: "Almost certainly. Sometimes we get cars that have been to three or four shops already, and we end up fixing them. We actually keep track of whenever we’re unable to fix a car, and we’re proud to say that in the last three years,...
Q: Do you work on electric vehicles?
A: "Not at the moment. The technology is still very new, so most vehicles go directly to the manufacturer for repairs. However, we do work on hybrid vehicles like Priuses, which have been around a lot longer. "
Q: Why is my repair so expensive?
A: "A big reason is because it takes a lot of time to work on modern vehicles. To reduce weight, many car manufacturers are designing engines to be more compact, so it’s harder to access certain components. Another factor is the continual...

Map

Javascript is required to view this map.

Industry Info

Modern cars aren’t just becoming more energy-efficient—they’re also getting smarter.
“There are some pretty significant technological developments happening in the automotive world right now,” says Jorge Vasquez, owner of J.E.V. Automotive in Novato. “One of the biggest things we’re seeing is the application...
Findings based on statistically reliable research from 100 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
96%
n = 100

Diamond Certified Qualification

Based on 100 customer surveys, we declare
J.E.V. Automotive
has passed all rating steps and has earned
The Diamond Certified Award
No. 2376
Continuously qualified since July 2016.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Tal K. Verified Customer Name
"Jorge is really nice and available. "
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

J.E.V. Automotive
19 Hamilton Drive, Suite L
Novato, CA 94949
(415) 797-7726
DCID4158833937

Mon – Fri: 8am – 6pm

Serving Marin County including San Rafael, Novato, Mill Valley, San Anselmo, Larkspur, Corte Madera, Tiburon, Sausalito, Fairfax and Ross

Jorge Vasquez, Owner
18
2
ASE Certified
267791
Liability Insurance, Workers' Compensation
Novato Chamber of Commerce
2011
Foreign & Domestic Auto Repairs, Oil Service, Steering & Suspension Work, Shocks & Struts, Exhausts & Mufflers, Electrical Diagnostics
Fleet, Individual
3-Year/36,000-Mile Warranty on Parts & Labor
Marin Auto Repair

Photo & Video Gallery

Survey Responses For

J.E.V. Automotive

J.E.V. Automotive: Average 9.5 out of 10 based on 100 unique customer surveys of customer satisfaction.
Tal K. Verified J.E.V. Automotive Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I'd tell other people to go there."

"Jorge is really nice and available. "

Veronica S. Verified J.E.V. Automotive Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very trustworthy. "

"He was on time and he delivered what he promised he would. "

Laura A. Verified J.E.V. Automotive Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very helpful and explained things in a straightforward way. I really appreciated that they would pick me up and give me a ride so that I could get my car in on time."

"They were a very fast and friendly service."

E.S.S. S. Verified J.E.V. Automotive Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would give them my highest recommendation. "

"I liked their knowledge and the fact that they have my best interests at heart."

Sam S. Verified J.E.V. Automotive Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"He is super honest and upfront about what needs to be done with my car. In fact, I have recommended a couple friends and coworkers because Jorge is always extremely helpful and he is able to give me a heads-up on things that I need to be thinking about for future maintenance without springing them on me suddenly. He will actually let me know what I need to think about. I have checked up on things myself about my car and he is always spot on about things that need to be done."

"I like so many things. He is super upfront and honest. I don't feel like I am ever being given half the information I need. He is always super clear and I know that I can trust him."

Stephanie O. Verified J.E.V. Automotive Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very knowledgeable in every aspect of mechanics in regards to cars. If they don't know something, they will let you know that they aren't an expert in a certain area. They will not try to convince you that they know what they are talking about when they don't. They do their best to get to the bottom of the problem."

"They are very personable and can break down what is going on in layman's terms. They are doing a really good job."

Dau R. Verified J.E.V. Automotive Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend them. They do a good job."

"I needed to get it done and it was done right."

Yang Y. Verified J.E.V. Automotive Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would say that Jorge, the owner, is very trustworthy, does good work, and he has very reasonable prices. I recommend him to anyone I know."

"Jorge is very straightforward, honest, and he doesn't try to upsell. They handle all my needs for my personal car and company vehicles as well."

Joseph C. Verified J.E.V. Automotive Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would tell them they have great customer service and they are upfront with you. The services they provide are of excellent quality."

"I really like how detailed they are in regards to what they did and recommend in the future for my car. I thought they were very upfront and honest and the customer service was very good which is rare nowadays."

Mario M. Verified J.E.V. Automotive Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are friendly and know what they are doing. You don't get the feeling they are guessing at what the problem is. They are also very convenient because they are located close to home and the service was done in a couple hours."

"I liked the service the best. Everyone there was really nice and I felt welcomed. I am pretty sure I wrote a review on their Facebook page. They were nice and I got a good impression."

Eddie D. Verified J.E.V. Automotive Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were able to solve the problem I had that other mechanics couldn't find. They are very trustworthy."

"The fact that they were able to see me on such short notice and figure out the problem other mechanics couldn't find."

Thomas S. Verified J.E.V. Automotive Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"A very honest, reputable man runs it, Jorge is the salt of the earth. I own 14 cars and he is the only one who works on them."

"Their prompt service and honesty"

Mark P. Verified J.E.V. Automotive Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are professional, on time, they do good work, and have a clean shop. They do a good job."

"The overall service"

Emily S. Verified J.E.V. Automotive Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would say they are very knowledgeable. They want to give me the best deal and the best service for whatever I bring in."

"They are very friendly and personable. I bought my daughter a used Subaru. They warned me at about 90,000 miles the car will need a big repair, and I would need to prepare about $1,000. I had a heads up that the repair was coming and I really appreciate that."

Bill P. Verified J.E.V. Automotive Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The timing was right, it didn't take too long, and I was able to get car in immediately. He was very nice and polite."

"He fixed my car."

Micheal S. Verified J.E.V. Automotive Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are good."

"Jorge seems pretty honest and reliable."

Glenda S. Verified J.E.V. Automotive Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are experienced, friendly, and helpful. They only did what was needed to be done and it was exactly what I expected. I also paid what I expected. It was all good."

"I like Jorge's friendly and helpful attitude."

Gordon S. Verified J.E.V. Automotive Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are conveniently located."

"That they are conveniently located"

Jo B. Verified J.E.V. Automotive Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are honest, capable, courteous, and experts in their field."

"They are friendly, competent, and get the work done."

Stephanie C. Verified J.E.V. Automotive Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very informative and helpful."

"They were really flexible and I could call them anytime."