Diamond Certified Company Report

JC Carpet & Upholstery Cleaning

Diamond Certified Company Report

JC Carpet & Upholstery Cleaning

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 125 VERIFIED CUSTOMERS i

Janene S.

VERIFIED JC Carpet & Upholstery Cleaning CUSTOMER

1 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were reliable, responsible, and knowledgeable.

I liked that they are a family-owned business.

Ann M.

VERIFIED JC Carpet & Upholstery Cleaning CUSTOMER

2 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

High quality, very detailed, and a lot of friendly service

I worked with them for years and they always have high standards.

Philippa H.

VERIFIED JC Carpet & Upholstery Cleaning CUSTOMER

3 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were here on time, very professional, and they were quick and clean.

Probably just the professionalism

Read All 125 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Jorge Clara, Owner

JC Carpet & Upholstery Cleaning provides carpet, upholstery, and tile and grout cleaning services for residential and commercial clients in Solano, Contra Costa, San Francisco, and Alameda Counties. The family-owned and operated company also has the training and equipment to clean and restore heavily soiled carpet and remove stains caused by pets. Its technicians are available 24/7 to handle cleaning emergencies. 

Owner Jorge Clara says much of JC Carpet & Upholstery Cleaning’s success is due to its honest business practices, which include clearly communicating with customers about the extent of how soiled their carpet really is and making sure they get the best value. “We never mislead our customers—if we see something that can’t be cleaned or restored and is beyond cleaning, we’ll let them know right away. They really appreciate how honest we are.”

JC Carpet & Upholstery Cleaning uses the hot water extraction method (steam cleaning) to clean carpets, which Mr. Clara says is the best way to ensure high-quality results. “Steam cleaning allows us to keep carpets looking their best without using harsh chemicals and putting our customers’ health at risk. No matter what type of foot traffic a home or business gets, we’re able to clean or restore the carpet to its original beauty.”

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON JC Carpet & Upholstery Cleaning

COMPANY CONTACT
Service AREA

Solano County
Contra Costa County
San Francisco
Alameda County

SERVICES PERFORMED

Oriental, Persian & Other Area Rugs
Carpet Stretching
Carpet Repairs
Emergency Water Extraction

DIAMOND CERTIFIED RESEARCHED ARTICLES ON JC Carpet & Upholstery Cleaning

Company Profile

JC Carpet & Upholstery Cleaning provides carpet, upholstery, and tile and grout cleaning services for residential and commercial clients in Solano, Contra Costa, San Francisco, and Alameda Counties. The family-owned and operated company also has the training and equipment to clean and restore heavily soiled carpet and remove stains caused by pets. Its technicians are available 24/7 to handle cleaning emergencies. 

Owner Jorge Clara says much of JC Carpet & Upholstery Cleaning’s success is due to its honest business practices, which include clearly communicating with customers about the extent of how soiled their carpet really is and making sure they get the best value. “We never mislead our customers—if we see something that can’t be cleaned or restored and is beyond cleaning, we’ll let them know right away. They really appreciate how honest we are.”

JC Carpet & Upholstery Cleaning uses the hot water extraction method (steam cleaning) to clean carpets, which Mr. Clara says is the best way to ensure high-quality results. “Steam cleaning allows us to keep carpets looking their best without using harsh chemicals and putting our customers’ health at risk. No matter what type of foot traffic a home or business gets, we’re able to clean or restore the carpet to its original beauty.”

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Company Philosophy

"Our number one goal is to provide quality work, and we stand behind that in everything we do. Honesty is crucial to build trusting and lasting relationships with our clients, and the best way to do that is make them feel safe, satisfied, and confident that they've received the best possible service."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for carpet and upholstery cleaning companies that have earned the prestigious Diamond Certified award. For JC Carpet & Upholstery Cleaning, the key to achieving and maintaining high levels of customer satisfaction is simple: emphasize quality over quantity on every job. “We’ve intentionally kept our operation small so we can focus on quality, and we only schedule three to four jobs per truck, which allows us to spend more than enough time at each job and make sure the work is done correctly the first time,” says owner Jorge Clara. “Also, since I’m closely involved with every job, I’m able to address small details and provide our customers with the best possible service.”

JC Carpet & Upholstery Cleaning has been providing carpet, upholstery, and tile and grout cleaning services for residential and commercial clients in Solano, Contra Costa, San Francisco, and Alameda Counties since 1999. The family-owned and operated company is also qualified to restore heavily soiled carpets and remove stains caused by pets. Its technicians are available 24/7 to handle emergencies.

Unlike less experienced carpet cleaning companies that try to up-sell their customers on unnecessary services, JC Carpet & Upholstery Cleaning makes honesty a top priority on every job. “Fairly often, we’ll come across a carpet that’s in such bad shape that a regular cleaning won’t make much of a difference,” explains Mr. Clara. “Some companies might go ahead with the cleaning anyway, but we always let our customers know what to expect if they decide to continue with regular cleaning as opposed to our restoration service. Or there are some occasions where we’ll tell them upfront that they should use that money to replace the carpet instead of investing it on a carpet that’s beyond cleaning, which they really appreciate.”

Another distinguishing attribute of JC Carpet & Upholstery Cleaning is its commitment to using quality products. “Many cleaning companies use the cheapest chemicals they can find, but it’s important to remember that when it comes to carpet and upholstery cleaning, you get what you pay for,” says Mr. Clara. “By using the highest quality products in the industry, we’re able to achieve great results every time.”

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Industry Info

There are numerous methods for cleaning carpets, but the most common is hot water extraction, which is often referred to as steam cleaning. “Hot water extraction is performed with a ‘push wand,’ which is the primary tool that sprays 200-degree water as it’s pushed back and forth over the carpet,” explains Jorge Clara, owner of JC Carpet & Upholstery Cleaning in Vacaville. “At the same time, it sucks the water back up and removes all the chemicals that have been sprayed, along with the grime and dirt that was in the carpet. This ensures the carpet is thoroughly rinsed and all the chemicals do not remain in the carpet after it’s cleaned.”

While hot water extraction is an effective cleaning method, there are situations where more extreme measures are needed. When a carpet isn’t regularly maintained, the fibers and padding can become so inundated with dirt and grime that regular cleaning isn’t able to remove it. At this point, Mr. Clara says a carpet restoration may be needed. “Carpet restoration (RX20) is a tool that has five suction cups and three jets that spray water at the speed of 650 passes per minute. Between the heat it creates and the sheer weight of the equipment (98 pounds), it’s able to get dirt, grease and body oil out of the carpet and bring it back to life.”

When a spill occurs, think twice about treating it yourself. If you spill something on your carpet, your first instinct may be to treat it with a chemical solution. However, if you plan on having a professional carpet cleaner remove it, your best course of action is to simply leave it alone. “When you start applying chemicals to carpet, more often than not, it makes it more difficult for your carpet cleaner to remove it later,” says Mr. Clara. “By using the wrong solution, you can cause the stain to set instead of loosening it up.”

Often, people feel the need to tackle stains themselves because they think time is of the essence. In some cases, Mr. Clara says it is. “There’s at least one occasion where immediate attention is needed, and that’s if you spill paint or nail polish on your carpet. Once it dries, there’s nothing you can do to break it down, and even if you get somebody there within the hour, chances are they won’t be able to get it out.” Other than paint or nail polish, however, Mr. Clara says you shouldn’t worry about treating a stain immediately. “Even if you spill a bottle of red wine and let it sit for two months, a reputable carpet cleaning company can get the stain out, provided you haven’t tried to treat it yourself.”

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Frequently Asked Questions

Q: Can you give me an accurate estimate over the phone?

A: Yes, as long as you give us an accurate description of square footage and the condition of the work that needs to be done. Our estimates are usually right on the money.

Q: What information do you need when I call to schedule a service?

A: First, we need to know the square footage of your house. If you don’t know the square footage, you can take a few quick measurements of the main rooms to be cleaned. We also need to know the condition of the carpet, including when it was last cleaned, what method of cleaning was used and if there are any animals living in the house.

Q: How long until I can walk on the carpet?

A: You can actually walk on the carpet right away—it’ll be a little damp, but not soaking wet. Keep in mind that damp carpet could pose a slipping hazard.

Q: How long will it take for my carpet to dry?

A: Drying times vary from as little as six hours to as long as a full day. To speed up the drying process, you can request that we leave blowers to expedite the drying time. You can also increase air circulation throughout your home by opening windows and using oscillating fans. However, if it’s cold outside, a better strategy is to turn on the heater and crack a couple of windows (about an inch)—it’ll help the moisture evaporate faster.

Q: Do you use Green cleaning methods?

A: We don’t consider ourselves a Green cleaner for the simple reason that a lot of stains can only be successfully removed by using mild solvents. However, nothing we do is harmful to our clients, their children or their pets. All cleaning agents we use are biodegradable, so you shouldn’t worry about health risks or harming the environment.

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SELECTED PHOTOS FROM JC Carpet & Upholstery Cleaning

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COMPANY WEBSITE
www.jc-carpets.com
Diamond Certified RATINGS ON JC Carpet & Upholstery Cleaning
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 125 VERIFIED CUSTOMERS i
JC Carpet & Upholstery Cleaning : Average 9.4 out of 10 based on 125 unique customer surveys of customer satisfaction.

Janene S.

VERIFIED JC Carpet & Upholstery Cleaning CUSTOMER

1 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were reliable, responsible, and knowledgeable.

I liked that they are a family-owned business.

Philippa H.

VERIFIED JC Carpet & Upholstery Cleaning CUSTOMER

2 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were here on time, very professional, and they were quick and clean.

Probably just the professionalism

Ruth S.

VERIFIED JC Carpet & Upholstery Cleaning CUSTOMER

3 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

Never had a carpet cleaner so dedicated to getting stains out. They were so careful moving my furniture and just being respectful of my space and home. I have been using them for over 10 years now and have them come out to the house twice a year to use their service.

Never had a carpet cleaner so dedicated to getting stains out.

Ann M.

VERIFIED JC Carpet & Upholstery Cleaning CUSTOMER

4 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

High quality, very detailed, and a lot of friendly service

I worked with them for years and they always have high standards.

Charlie M.

VERIFIED JC Carpet & Upholstery Cleaning CUSTOMER

5 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a good job.

I like the employees. They provide good customer service.

Carolynn L.

VERIFIED JC Carpet & Upholstery Cleaning CUSTOMER

6 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

He really helped out. I was babysitting my neighbor's dog and the dog messed on the carpet. Jorge was able to clean the mess as the neighbors were coming back home in two days. After that incident, I brought him to my mother's house and she has dogs who peed all over the carpet. Jorge used a formula that cleaned the stains out as well as the bad smells and the dogs have not peed on the carpet since.

Promptness in an emergency and great for pet stain removal

Laura M.

VERIFIED JC Carpet & Upholstery Cleaning CUSTOMER

7 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

I love their family-oriented business.

Very professional company

Ann H.

VERIFIED JC Carpet & Upholstery Cleaning CUSTOMER

8 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a great job.

They were quick and efficient.

Daryl T.

VERIFIED JC Carpet & Upholstery Cleaning CUSTOMER

9 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

That they are very good

They are very thorough.

Jim Q.

VERIFIED JC Carpet & Upholstery Cleaning CUSTOMER

10 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a great job.

Jorge was friendly. When you allow someone into your home, you have to be able to trust them. We had no issues trusting this individual and will use his service and his services alone from now on.

Hillary C.

VERIFIED JC Carpet & Upholstery Cleaning CUSTOMER

11 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

The carpets looked brand new when they were done.

I would say, just the work is exceptional.

Jairo C.

VERIFIED JC Carpet & Upholstery Cleaning CUSTOMER

12 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

I feel that they are very professional and very fair.

I appreciate the way he manages the customer.

Tina F.

VERIFIED JC Carpet & Upholstery Cleaning CUSTOMER

13 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have actually given their name to a couple of real estate agents in the area and they were also very satisfied.

They were very friendly and very professional. I enjoyed working with them.

Coleen H.

VERIFIED JC Carpet & Upholstery Cleaning CUSTOMER

14 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a real good job. He Identified a problem with the laminate on the bottom of my carpet when he was cleaning. In doing this, I was able to contact the carpet company and have the carpet replaced.

I like the fact that they were prompt, timely worked around my schedule.

Tina M.

VERIFIED JC Carpet & Upholstery Cleaning CUSTOMER

15 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them to anyone. They did a great job.

They went the extra mile for me concerning the cleaning and also to repay my deposit.

Tenaya M.

VERIFIED JC Carpet & Upholstery Cleaning CUSTOMER

16 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very good at what they do and your floor dries really fast.

I like how efficient they are. If they say 3:00, it is 3:00.

Helena T.

VERIFIED JC Carpet & Upholstery Cleaning CUSTOMER

17 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

Their service is really great. They are very professional.

They are thorough. I live in a condo and I am upstairs. They could not run a hose from their van, so they hauled a machine upstairs and completed the service and cleaned up thoroughly when they were done.

Mario B.

VERIFIED JC Carpet & Upholstery Cleaning CUSTOMER

18 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

I really don't have a lot of information to share due to the fact that it was only a small spot that was cleaned.

I liked the fact that they are very professional.

Gabrielle T.

VERIFIED JC Carpet & Upholstery Cleaning CUSTOMER

19 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would highly recommend them.

I really like the owner Jorge.

Penny D.

VERIFIED JC Carpet & Upholstery Cleaning CUSTOMER

20 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would highly recommend them.

The guys that came out to do the work were very friendly and informative. They explained everything about the process and how they would be removing pet stains out of the carpet.

Read All 125 Survey Responses at Ratings View