Independently Rated Highest in Quality
T h i r d
Consecutive Year
Originally Earned:
April 2015
We declare that JC Carpet & Upholstery Cleaning HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #2245
(707) 200-1335

Jorge Clara, Owner

JC Carpet & Upholstery Cleaning provides carpet, upholstery, and tile and grout cleaning services for residential and commercial clients in Solano, Contra Costa, San Francisco, and Alameda Counties. The family-owned and operated company also has the training and equipment to clean and restore heavily soiled carpet and remove stains caused by pets. Its technicians are available 24/7 to handle cleaning emergencies. 

Owner Jorge Clara says much of JC Carpet & Upholstery Cleaning’s success is due to its honest business practices, which include clearly communicating with customers about the extent of how soiled their carpet really is and making sure they get the best value. “We never mislead our customers—if we see something that can’t be cleaned or restored and is beyond cleaning, we’ll let them know right away. They really appreciate how honest we are.”

JC Carpet & Upholstery Cleaning uses the hot water extraction method (steam cleaning) to clean carpets, which Mr. Clara says is the best way to ensure high-quality results. “Steam cleaning allows us to keep carpets looking their best without using harsh chemicals and putting our customers’ health at risk. No matter what type of foot traffic a home or business gets, we’re able to clean or restore the carpet to its original beauty.”

Company Philosophy

“Our number one goal is to provide quality work, and we stand behind that in everything we do. Honesty is crucial to build trusting and lasting relationships with our clients, and the best way to do that is make them feel safe, satisfied, and confident that they’ve received the best possible service.”

Serving Solano, Contra Costa, San Francisco and Alameda Counties

Oriental, Persian & Other Area Rugs
Carpet Stretching
Carpet Repairs
Emergency Water Extraction

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for carpet and upholstery cleaning companies that have earned the prestigious Diamond Certified award. For JC Carpet & Upholstery Cleaning, the key to achieving and maintaining high levels of customer satisfaction is simple: emphasize quality over quantity on every job. “We’ve...

Frequently Asked Questions

Q: Can you give me an accurate estimate over the phone?
A: "Yes, as long as you give us an accurate description of square footage and the condition of the work that needs to be done. Our estimates are usually right on the money. "
Q: What information do you need when I call to schedule a service?
A: "First, we need to know the square footage of your house. If you don’t know the square footage, you can take a few quick measurements of the main rooms to be cleaned. We also need to know the condition of the carpet, including when it w...
Q: How long until I can walk on the carpet?
A: "You can actually walk on the carpet right away—it’ll be a little damp, but not soaking wet. Keep in mind that damp carpet could pose a slipping hazard. "

Industry Info

If your carpet is in poor condition, be aware that a regular cleaning may not suffice.
There are numerous methods for cleaning carpets, but the most common is hot water extraction, which is often referred to as steam cleaning. “Hot water extraction is performed with a ‘push wand,’ which is the primary tool that...
Findings based on statistically reliable research from 125 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
96%
n = 125

Diamond Certified Qualification

Based on 125 customer surveys, we declare
JC Carpet & Upholstery Cleaning
has passed all rating steps and has earned
The Diamond Certified Award
No. 2245
Continuously qualified since April 2015.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Charlie M. Verified Customer Name
"I like the employees. They provide good customer service."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

JC Carpet & Upholstery Cleaning
(707) 200-1335
DCID9253828660

Mon – Fri: 8am – 6pm
Sat: 8am – 4pm

Serving Solano, Contra Costa, San Francisco and Alameda Counties

Jorge Clara, Owner
21
2
Liability Insurance, Workers' Compensation
Better Business Bureau
1999
Oriental, Persian & Other Area Rugs; Carpet Stretching; Carpet Repairs; Emergency Water Extraction
850
Commercial, Residential
30-Day Money-Back Guarantee on Every Job
Monthly Payment Plans Available

Photo & Video Gallery

Survey Responses For

JC Carpet & Upholstery Cleaning

JC Carpet & Upholstery Cleaning: Average 9.4 out of 10 based on 125 unique customer surveys of customer satisfaction.
Charlie M. Verified JC Carpet & Upholstery Cleaning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do a good job."

"I like the employees. They provide good customer service."

Janene S. Verified JC Carpet & Upholstery Cleaning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were reliable, responsible, and knowledgeable."

"I liked that they are a family-owned business."

Philippa H. Verified JC Carpet & Upholstery Cleaning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were here on time, very professional, and they were quick and clean."

"Probably just the professionalism"

Ruth S. Verified JC Carpet & Upholstery Cleaning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Never had a carpet cleaner so dedicated to getting stains out. They were so careful moving my furniture and just being respectful of my space and home. I have been using them for over 10 years now and have them come out to the house twice a year to use their service."

"Never had a carpet cleaner so dedicated to getting stains out."

Carolynn L. Verified JC Carpet & Upholstery Cleaning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"He really helped out. I was babysitting my neighbor's dog and the dog messed on the carpet. Jorge was able to clean the mess as the neighbors were coming back home in two days. After that incident, I brought him to my mother's house and she has dogs who peed all over the carpet. Jorge used a formula that cleaned the stains out as well as the bad smells and the dogs have not peed on the carpet since."

"Promptness in an emergency and great for pet stain removal"

Ann M. Verified JC Carpet & Upholstery Cleaning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"High quality, very detailed, and a lot of friendly service"

"I worked with them for years and they always have high standards."

Laura M. Verified JC Carpet & Upholstery Cleaning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I love their family-oriented business."

"Very professional company"

Ann H. Verified JC Carpet & Upholstery Cleaning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did a great job."

"They were quick and efficient."

Daryl T. Verified JC Carpet & Upholstery Cleaning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"That they are very good"

"They are very thorough."

Jim Q. Verified JC Carpet & Upholstery Cleaning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did a great job."

"Jorge was friendly. When you allow someone into your home, you have to be able to trust them. We had no issues trusting this individual and will use his service and his services alone from now on."

Hillary C. Verified JC Carpet & Upholstery Cleaning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The carpets looked brand new when they were done."

"I would say, just the work is exceptional."

Jairo C. Verified JC Carpet & Upholstery Cleaning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I feel that they are very professional and very fair."

"I appreciate the way he manages the customer."

Tina F. Verified JC Carpet & Upholstery Cleaning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I have actually given their name to a couple of real estate agents in the area and they were also very satisfied."

"They were very friendly and very professional. I enjoyed working with them."

Coleen H. Verified JC Carpet & Upholstery Cleaning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did a real good job. He Identified a problem with the laminate on the bottom of my carpet when he was cleaning. In doing this, I was able to contact the carpet company and have the carpet replaced."

"I like the fact that they were prompt, timely worked around my schedule."

Tina M. Verified JC Carpet & Upholstery Cleaning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend them to anyone. They did a great job."

"They went the extra mile for me concerning the cleaning and also to repay my deposit."

Tenaya M. Verified JC Carpet & Upholstery Cleaning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very good at what they do and your floor dries really fast."

"I like how efficient they are. If they say 3:00, it is 3:00."

Helena T. Verified JC Carpet & Upholstery Cleaning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Their service is really great. They are very professional. "

"They are thorough. I live in a condo and I am upstairs. They could not run a hose from their van, so they hauled a machine upstairs and completed the service and cleaned up thoroughly when they were done. "

Mario B. Verified JC Carpet & Upholstery Cleaning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I really don't have a lot of information to share due to the fact that it was only a small spot that was cleaned. "

"I liked the fact that they are very professional. "

Gabrielle T. Verified JC Carpet & Upholstery Cleaning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would highly recommend them."

"I really like the owner Jorge."

Penny D. Verified JC Carpet & Upholstery Cleaning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would highly recommend them."

"The guys that came out to do the work were very friendly and informative. They explained everything about the process and how they would be removing pet stains out of the carpet."