DIAMOND CERTIFIED COMPANY REPORT
Japan Auto Repair, Inc.
(415) 347-5928
48 Front Street
San Rafael, CA 94901
San Rafael, CA 94901
Japan Auto Repair's mechanics participate in ongoing training programs.
Japan Auto Repair, Inc. services and repairs all models of Japanese automobiles at its San Rafael facility. The company handles everything from automatic and manual transmission services to smog check inspections, and its ASE-certified technicians use state-of-the-art diagnostic equipment to quickly and accurately assess the conditions of customers’ vehicles and pinpoint the source of any problems.
Owner Kenzo Kojima is a Master Toyota Technician who has undergone extensive training in his native Japan. Mr. Kojima stresses the importance of continual education for all his mechanics— they participate in regular training programs to learn about new technology and stay updated on the systems advancements of Japanese vehicles.
Japan Auto Repair believes in educating its clients about their car problems so they can avoid future issues and know how to identify warning signs. “If people don’t know how their cars’ systems work, we’ll explain what repairs need to be done before we start any work,” says Mr. Kojima.
Company Philosophy
“Whether our customers come to us for routine maintenance or complete transmission overhauls, we give them the same courtesy, service and expert attention to detail. We don’t waste their time by fixing things that don’t need to be fixed or inconvenience them by keeping their vehicles longer than is absolutely necessary. We want each customer to leave satisfied, return in the future and recommend us to others.”
Serving all of Marin County including Mill Valley, San Rafael, Novato, San Anselmo, Corte Madera, Belvedere, Tiburon, Larkspur and Fairfax.
Engines
General Repair
Maintenance
Smog Certification
Transmissions
Acura
Honda
Nissan
Toyota
Comparative Summary
Auto repair companies are always looking for ways to distinguish themselves from their competition, and those that have earned the prestigious Diamond Certified award are already several steps ahead. In addition to its Diamond Certified status, Japan Auto Repair, Inc. sets itself apart by focusing solely on repairing and maintaining Japanese vehicles—a specialized approach to auto repair that’s...
Frequently Asked Questions
Q: How long will it take to fix my car?
A: "If you bring in your car in the morning, you can usually pick it up that afternoon. The only time it takes longer is when we need to special order parts—that can take a couple of days."
Q: How often should I change my oil?
A: "For newer cars and cars that have less than 100,000 miles, you should change the oil every 5,000 miles. After 100,000 miles, you should change the oil at least every 4,000 miles. As cars start to get older, oil can get into the crankcase and...
Q: Why do Japanese vehicles seem to run longer and better than others?
A: "We believe it’s because the quality of the parts is better. Small companies manufacture the parts and send them to car manufacturers, and these companies have very high standards—if the parts aren’t good, they reject them."
Map
Javascript is required to view this map.
Industry Info
|
Choose an auto repair shop that has special expertise with your type of vehicle.
If your car is under warranty and needs warranty-related repairs, you may have to go to a dealership repair center or authorized repair shop. However, most of us have the freedom to choose any type of shop to repair and service our vehicles. Before...
|
Findings based on statistically reliable research from 303 surveys
Customer Satisfaction
Company Credentials
Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File
Customer Loyalty
99%
n = 303
Diamond Certified Qualification
Based on 303 customer surveys, we declare
Japan Auto Repair, Inc.
has passed all rating steps and has earned
The Diamond Certified Award
The Diamond Certified Award
No. 109
Continuously qualified since July 2002.
David Pak
Director of Ratings Research
American Ratings Corporation
Director of Ratings Research
American Ratings Corporation
Verbatim Survey Responses From Only Verified Customers
Hubert P. Verified Customer Name
"They were honest, they did good work, and they were well trained on Toyota."
Research conducted by American Ratings Corporation. Ratings Methodology
Diamond Certified® Video Profile
Company Capabilities Table
Japan Auto Repair, Inc.
48 Front Street
San Rafael, CA 94901
San Rafael, CA 94901
(415) 347-5928
(415) 258-8276 fax
(415) 258-8276 fax
DCID4152589376
Mon - Fri: 7:30am - 6pm
Sat: 8am - 12pm
Serving all of Marin County including Mill Valley, San Rafael, Novato, San Anselmo, Corte Madera, Belvedere, Tiburon, Larkspur and Fairfax.
Kenzo Kojima
35
4
ASE Master Automobile Technicians, CA Enhanced Smog Technicians, Master Toyota Technician
176767
Liability Insurance, Worker's Compensation
Better Business Bureau, Demandforce, Prime Buyer's Report
1988
Repair and Maintenance of Japanese Vehicles, Brakes, Electrical and Transmission Work
Acura, Honda, Nissan, Toyota
3,600
Individuals and Businesses
90-Days or 4K Miles to 1-Year or 12K Miles
Photo & Video Gallery
Japan Auto Repair, Inc.
Japan Auto Repair, Inc.
Japan Auto Repair, Inc.
Japan Auto Repair, Inc.
Japan Auto Repair, Inc.
Japan Auto Repair, Inc.
Japan Auto Repair, Inc.
Survey Responses For
Japan Auto Repair, Inc.
Japan Auto Repair, Inc.: based on 303 unique customer surveys of these open ended questions.
Q1Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Customer Satisfaction Rating
Q2Survey Question: If you need this product or service in the future, would you use this company again?
Customer's Intent to Return
Q3 & Q4Survey Question: When you think about this company, what would you like to tell other consumers? What did you like best about this company?
Verbatim Customer Survey Response Based on Last Purchase Experience
Hubert P. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were honest, they did good work, and they were well trained on Toyota."
Fred S. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They went right to work. They knew what they were doing, they did things that Honda Motors could not figure out, and they were fast. They did it in four hours. I had to wait for three days at Honda Motors with no communication."
Ned A. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Kenzo is easy to get through to. He fits you into his schedule if you have an emergency. He focuses on the problem and on fixing the problem instead of having you rebuild your car in the process. They also have beautiful music playing when you walk in."
Gabriella D. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He described the issue and he heeded my advice about getting some parts."
Harry A. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are thorough, honest, and they do a great job."
Sean D. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"We use them for all our vehicles. I have nothing but good things to say about them."
Geoffery K. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The service is always right on the problem. Kenzo takes good care of me. I rely on him to take care of my car. I have been using him for 20 years. I live in Petaluma, but I wouldn't go anywhere else."
Jeff H. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"First of all, their knowledge, second, if I have a small problem with the car, let's say the lights are turning on and off, I take it there. Kenzo comes out and he says 'no problem', and he fixes it free of charge. He is more than hones. It is the idea that they can do something for you without charging you. I can't come up with a term for that, but it is beyond honesty. At one point, I was slightly disappointed because I wanted a new CD player. He said that I didn't need it. He got it repaired because it was under the warranty, so he is very conservative, but this is also a good thing. "
Jerome K. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did what I needed and in the way they promised."
Linda B. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He is very honest."
Peter S. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He does good work and I trust him."
Richard J. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They knew what they were doing. They were able to work with me on getting the repairs that I needed done, but they also worked with me on the price. He is very honest too. He explains what he is going to do and I really like that."
Rusty M. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like everything about them. I trust him. He doesn't overcharge. I have been going to him for years. He is a good mechanic. He is thorough and he tells me if there is anything going on with my car that I'm not aware of."
Alfred L. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are very prompt and they don't fool around. When I bring my car down, I know just about when to expect it back. They are all very nice people. They do a good job. Their prices are not out of line. I wouldn't bring my car to anyone else."
Andrew D. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are honest, good guys, and they do a great job."
Brindy G. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are very friendly. They keep me informed and it's always my decision before anything happens. Also, their prices are reasonable."
Donna R. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were on time. They did a great job and they helped me understand what they were going to do."
Jeet A. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are very honest, efficient, and they do a good job."
Jen N. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are good, honest, and they do good work. I can always get an appointment with them whenever I need work done."
Leslie C. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I really trust Kenzo with my car. I've had a few other places work with me and they just don't compare to Japan Auto. Kenzo's prices are more reasonable than the dealer's prices. I trust his quality of service."
Lou L. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I've been using them for 10 years. I keep going back because they do good work and they are very accommodating."
Louise G. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are pleasant, timely, and totally confident. I trust them."
Luis U. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like the owner Kenzo. He is kind, knowledgeable, and his prices are reasonable. I trust him and that is important."
Mike Q. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like Kenzo and his crew. They are very nice people and they know what they are doing. I have been using them for many years."
Otto P. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I've used them for years. I like the work Kenzo does. "
Richard M. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are honest, they do good work, and they have fair prices. I have no question about the integrity of the people who work there. I trust them."
Richard T. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"We like their quality of work, online maintenance reminders, and their friendly personalities. Also, when you schedule online you receive a discount. The service is always on time."
Sam S. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Service, quality of work and products, and their timeliness, they are the quickest shop I know."
Andi V. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I think they are very good at what they do."
Barbara G. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked their personnel's expertise and their pricing."
Becky R. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They had excellent communication and their prices were reasonable. They only did essential repairs very quickly and very well."
Buz J. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Kenzo, the owner, is very honest and very straightforward. He is very helpful and prompt."
Debra S. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I think they are very trustworthy and direct with me. They tell me what they think the problem is and come up with a solution. They follow through."
Frank P. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Friendly, courteous, and they went above and beyond. When I needed new tires, they drove to the tire shop and put the tires on for me. I use them all the time."
Greg S. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I have been going to them for 10 years. They are very thorough, competent and informative. They give me options and tell me about possibilities. They help me spend my money the way it needs to be spent. They are always courteous and respectful. Their prices are fair. Kenzo has an outstanding business and an outstanding staff."
Irving W. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They do excellent work. They are very honest."
Jeff K. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are very responsive and they tell you what they're going to do. They work with my schedule and they are just competent, nice people. The price is very reasonable. I have recommended them to a lot of people. I have been using them for 15 years."
Jennifer B. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"My husband has been going to him for about 20 years. They are consistent, fair and honest. Kenzo is great."
Joannie G. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are very trustworthy. They never do more than you need them to do. I am never pressured into buying parts."
Joe M. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I use them routinely. They are actually very friendly and personable. Kenzo is a really nice guy. He has great mechanics who have been working there for a long time. They do a clean and thorough job. They do what they say they are going to do when they say they are going to do it. The shop is very clean and organized."
Maritza A. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They find out what the issue is and you can trust their price. The problem always gets fixed. Over the years, I have recommended them to a couple of people. Kenzo is always even-keeled and they're pretty much always on schedule. They get the work done on the same day you drop the car off. Some of the mechanics have been there for a while. You can drop the car off at 5:00 AM and leave the key there. I often expect the problem to be bigger than it ends up being."
Marv L. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They take everything that I say seriously. They took out something in the steering column and fixed it. Their prices are much better than the dealer. I recommend them to my friends because they are a high-quality place."
Noboko N. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Every time I take my car there, I have a good experience."
Patricia R. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like the fact that they are always available to look at my car. They repair everything. They do a perfect job every time."
Peter S. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are very courteous and helpful. They meet my demands of whatever I need done. They are helpful in all aspects, including payments."
Billy D. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They explained everything thoroughly."
Charles M. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The owner is really honest. He doesn"
Dan W. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They have been around for a long time. They have a good reputation. I have used them several times."
Debbie S. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I have been there before, and I trust him."
Edward G. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They know exactly what they are doing. They are very reliable."
Estes S. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are very friendly, and they do good work. I have been going there for a long time, and I am very happy with them. "
Esther M. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I can trust them. If I have a problem, I can come right away."
Karen S. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were thorough. They explained everything that was done to the car."
Marci V. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked Kenzo's customer service."
Mark E. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I just like their service. They're reliable, and they have a lot of integrity."
Mary H. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I think they're straight with me."
Pat G. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're honest, fair, and trustworthy."
Paul F. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked their knowledge and the friendliness of the staff."
Peter B. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are very friendly, competent, and very personable. The mechanic made sure everything was okay before I left."
Peter O. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I was able to call them, get a hold of someone quickly, and have my car issue addressed in a short period of time."
Tim H. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were efficient. They had my car done on time, and they did what they said they were going to do. They really fulfilled their role as a good mechanic."
Bill C. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They diagnose well, everyone seems capable, and they're very knowledgeable. We have had different cars that we've taken there. They're fair, and they let you know how long it's going to take. There are no hidden costs."
Kathleen R. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were honest."
Brian S. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did a pretty good job, communicated well, and they didn't over-charge."
Marvin C. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They diagnose correctly the first time. They were extremely honest, they didn't fix things that were not broken, and they were very polite, I had very fine service."
Ann T. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are good people. Kenzo is a nice guy. I've recommended them to other people."
Jeanice P. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Trustworthy"
Tim M. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were cheaper than the actual dealership. They were easy to deal with and honest."
George H. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked the promptness of the service and the price. "
John R. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their expertise, and their ability to come up with a creative solution to my problem."
Joe M. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The owner is a really nice guy. He is very thorough. They are always super flexible, and they answer the phone."
John I. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I think compared to a dealership, they're very honest about what they should and shouldn't do. They provide quality care at a good value."
Matt D. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The prices were reasonable, and they offered a good service."
Julie M. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were honest, hardworking, and they did a good job."
Andy S. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their honesty, prices, general customer service, and their competence, they really know what they're doing. They don't jerk you around. It is the right place to go to get your car repaired."
Gina J. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Kenzo is very friendly and accommodating."
Judy W. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I've been going there for years. I feel they do a good, honest job."
Wayne L. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They do good work. They are very courteous, responsive, and quick."
Jack H. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very accommodating, really fast, and efficient."
John B. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're the best mechanics in Marin. They solved a very hard electrical problem with my car. "
Steve M. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Everything, the service is friendly, and they keep their appointments. When I've gone there without an appointment, they have taken my car in. They have good communication."
Peter S. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very clean and knew what they were doing. When the car was ready, they would call us. If we ever had any questions or concerns, they would take care of us."
Mike L. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Everything was great."
George N. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I've never had a problem with them."
Martin B. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I've been there for 15 years and I keep going back to them. "
Julliana M. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're very responsive and reasonably priced."
Fran R. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The personal service, they are prompt, helpful and honest. "
Jeff F. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're fast and do a good job."
Jim K. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're helpful and have high end customer service."
Rick W. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The guys are helpful, friendly and informative."
Rudy R. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are very thorough and very clean."
Bryan B. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Honesty"
Frank . Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The quality"
Peggy W. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're very good at what they do, honest, and I trust them."
Rhoda G. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I chose them because I have a Japanese car and that they are specialists in Japanese cars. I had a good feeling about the owner and the mechanics treated me very well."
Edie Y. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very responsive and the garage is very clean. The price was less than I thought it would be."
Mr. K. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They seem to know what they are doing. They are very straightforward and competent. "
Patric O. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very knowledgeable about the problem I had with my car. They were also very friendly."
Shaoyuen Y. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their customer service and honesty"
Robert S. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their reliability"
Ashley J. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were honest and reliable."
Jane C. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They do a good job on my car every time I bring it in, and I haven't had any problems after the repair."
Charles C. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their experience and high standards"
Marcolm J. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like Kenzo and his staff. I think he is an excellent mechanic, and his service is fairly priced."
Saeed G. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are pretty honest, good mechanics, and you can always depend on them."
Karen W. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They do great follow-up after the repair."
Lou S. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They may not be perfect, but they are very honest."
Ms. W. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Kenzo is honest, and he doesn't try to sell you services you don't need."
Ms. B. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I have a unique car, and they give me good service."
Ms. B. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They seem honest, the car is ready when they say, and they run a good operation."
Mr. L. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are quick and professional."
Mr. T. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They fixed the problem and the price was reasonable."
Mr. O. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The service was good."
Mr. P. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are honest quick, and easy to work with "
Mr. O. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like Kenzo, but they're all very friendly and do good work."
Mr. W. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I've used them for fifteen years, Kenzo is so honest, he is very straight forward, his staff turnover is very small"
Mr. R. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Service, nice people, helpful, explain everything, never extra charge"
Mr. A. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They seem to be honest and they are very quick"
Ms. G. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did a good job"
Mr. H. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I can trust them, they do quality work and charge fairly"
Mr. C. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Service, prices, very honest"
Mr. B. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Always honest, very helpful, great to work with"
Mr. S. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like Kenzo very much, they do the work they promise to do"
Brett G. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Honest and fair. They know what they're doing"
Marjorie D. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Attentive, timely and reasonable prices"
Faith R. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their persistence to solve the problem"
Debra S. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Always fix the problem. Very knowledgeable."
Ed E. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The work that they do is the best around"
Maria G. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were really good, I was very satisfied"
Denise Q. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Owner is knowledgeable, fair and honest. Kenzo is wonderful."
Katie B. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are prompt and they are cost-conscience and straight forward about what has to be done"
Juliann C. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I love Kenzo. They take me on short notices."
Beverly W. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Very prompt and solve the problems"
Roger S. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Honest"
Mark B. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Competency and honesty"
Ernest B. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"You can talk to them and they know how to fix the problem"
Randy C. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They explained the problem to me"
Althea N. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like the service and friendliness"
Tony F. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Very honest"
Paul H. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Knowledge and honesty"
Susan W. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They try their best"
Brooks M. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The same guys for 15 years or more"
Stewart W. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I think they're honest"
Steve R. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I have Toyotas. They know Toyotas. Kenzo and Ken are the best."
Margie K. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I don"
Jack A. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're prompt; seem to be honest and do good work"
Richard B. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're excellent; I've never had a problem with them"
Lisa B. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The service and price"
Eric C. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Reliability"
Judy D. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are friendly. Always ready for you."
Gigi F. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Quick, honest, reliable"
Katherine H. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're good mechanics and honest"
Vanessa K. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Kenzo is the smartest and most honest mechanic I've ever dealt with"
Lou L. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're very courteous, they listen to him and he feels they really care about his needs"
Eugene N. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They have a clean shop and do a good job"
Matt S. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their customer service and thoroughness of their work"
Kenneth O. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're reliable"
Nathan W. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They provide good service; deliver on time and good reliable estimates"
Bob G. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their service and their honesty"
Shawna A. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Everything overall"
Alex S. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Competence, they know what they are doing."
Angela W. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They usually do what they say they're going to do. They don"
Arnold B. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He's pretty straightforward. He has never padded anything. In fact, usually he charges less than the estimate. He's got a great reputation. He is knowledgeable and quick. I don't think he's ever kept a car over night. I've been using him exclusively for about six years."
Don L. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked Kenzo. He is extremely well-trained and he knows what he's doing."
Dave B. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like the work he does. He is straightforward, a good technician, and he knows about Japanese cars. He lets you know how much it is going to cost. I have been going to him since 2004."
Esther M. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Kenzo seems like a really honest person. He gives me the quote upfront and you know what you're getting. He is easy to deal with. "
Adam M. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are very trustworthy and they know what they are doing."
Allan S. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are reliable, they do what they say they are going to do in the time they say they are going to do it in, and they do a good job. We've always felt comfortable at Japan Auto."
Arron M. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They provided exactly what I needed. They were quick with the estimate and their prices were fair."
Barbara N. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were prompt, courteous, and thorough."
Dan W. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They take care of my repairs right away. I've been using them for many years. I have trust in their work."
Jerome K. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are pretty straightforward. Their prices are good, they are honest, and Kenzo is an excellent guy. If I ever had a problem, Kenzo would make sure one of his guys took care of me immediately."
Lincoln H. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are very professional, experts at their craft, and very knowledgeable. I've been using them for 24 years. They have always been correct about the diagnostics they make. I've never had a bad deal with them. "
Andi T. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They fixed the problem."
Bob K. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are just honest."
Jennie U. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're very good at explaining cars. I am someone who doesn't understand cars. Kenzo is just great at explaining in detail until I finally get it."
Kerri M. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are efficient and trustworthy. They communicate well and solve the problem."
Amber N. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are knowledgeable. They let you know what upcoming problems may occur. "
Dan K. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did it the same day. They weren't busy, and it was very quick."
Jack M. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"What I like is their trustworthiness, they do an evaluation, and they don't try to oversell anything. We've been using them for about 15 years."
Javid B. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He was honest, and the work was very good. I've been using them for years, and I've never had a delay."
Matt M. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their efficiency and turnaround time"
Tim K. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like that I can trust them to do a good job every time I bring my car in."
Robert D. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Very helpful, explanatory, and very good"
Sally M. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their integrity"
Kevin J. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They took my car right away, the problem was accurately diagnosed, and they fixed it expeditiously."
Ted M. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did a good job."
George B. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did what they said they'd do in the time frame allotted."
James C. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're reliable. I trust them and they are easy to do business with."
Mike R. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are very knowledgeable and they know what they're doing. Very kind, attentive and they know how to get to the problem."
Russell P. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They do a good job and they are pleasant people."
Debbie J. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I trust them; they've kept my Acura going for 16 years."
Bruce H. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Close and flexible hours"
Sharon F. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They do the work right the first time."
Mark G. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are honest, and they have integrity."
Barah F. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They know what they are doing, and they are very polite."
Malcolm J. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I feel confident in Kenzo. I have used them for 16 years."
Douglas R. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like their good service."
William R. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like Kenzo."
Peter P. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They got the car done on time."
Mr. N. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They know what they're doing; they treat you with respect and you don't have to wait long for service."
Mr. L. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They knew what they were doing."
Mr. W. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were quick and friendly."
Mr. S. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Good service; they're really helpful."
Mr. C. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I believe they are honest and they are easy to deal with. In fact my car is there as we speak."
Mr. M. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I think they are competent, I was a kid and used to work with cars and they always struck me as knowledgeable and whatever the problem is they repair it and they show me what was wrong with the old part to the extent that I have a high opinion of them. "
Mr. W. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like Kenzo cause he knows what he's doing"
Mr. M. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They work on the type of car I have"
Mr. S. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They have a good reputation"
Janet W. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They know what they're doing; I trust them"
John L. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their knowledge"
Andy V. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Approachable, decent. They were so prompt"
Bird C. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Honest, knowledgeable"
Walter W. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Easy to deal with. Not expensive"
Ray R. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Service"
Gerald Z. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The quality of work and information given"
Earl W. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They know their business, they know what they're doing"
Mike D. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They have good knowledge"
Rick M. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Workmanship and guarantee"
Laura F. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were friendly, I felt they were honest"
Kathy P. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I don't really know"
Sara M. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're nice enough to explain everything"
John K. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're just very good"
Alex I. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Courteous, they keep me informed"
Jay M. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Thorough, professional "
Joanne B. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Courteous, I haven"
Fred C. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Reliable and technically knowledgeable"
Alisha S. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They do really good work"
John L. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Honesty"
Linda B. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They called me about everything that needed to be done; car was ready when they said; I just feel like they tend to my needs"
Jim S. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They came highly recommended. Honest and talented."
Steve H. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Thorough work"
Jerry N. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The owner, he knows a lot "
Jeff S. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're honest, have quality mechanics"
Ken S. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like that they always seem to come up with an honest answer and a reasonable rate"
Donna G. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Just about everything we've had done on the Honda"
Peter A. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I think they know what they're doing"
Ferman D. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked the efficacy, the way they receive you when you arrive, they are very polite, and they give you all the information you need."
Jim T. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were fast and reasonably priced."
Nancy R. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They get the job done on time. Everything seems to work well and they seem to do quality work."
Ben Y. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Probably just the knowledge of the technical staff and the laid-back atmosphere"
Qang X. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They changed the oil for me and they did a good job."
Rich V. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are very direct."
Bill T. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The owner"
Sue O. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked their availability of scheduling."
Will A. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Ease, availability, and consistency"
Ray R. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked the owner and the prices."
Dylan R. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Everything was done the same day."
Bowen B. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're quick, efficient and friendly."
Lori A. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They didn't do things that didn't have to be done."
Christa P. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"It was a good service all around. They're close by."
Mr. Y. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Honest"
Brooke J. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"When I took the car in for service, they found other things wrong with the car. I thought they were very honest."
Mr. D. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did a good job and charged what they said they would."
Mr. O. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like that they are efficient and reasonably priced."
Mr. U. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The guy who wrote my estimate and the mechanic took time to talk to me about what they thought needed to happen and what actually had been done, before and after the work"
Diane H. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Easy to get in"
Peng X. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Honesty, courteous"
Beth G. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Trustworthy"
Nancy R. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Very polite, professional"
Mark O. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Ken is a cruiser head. He's awesome"
Richard P. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Quality of the work"
Ted C. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Professional and honest"
Joe G. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Very competent; fair; accurate in terms of bid and they try to work with you if you want to use used parts or new parts"
Bobbie F. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were really honest and fair"
Brent W. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Quality of the work"
Paula G. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They've given me a ride to work"
Mark M. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They can take my car in when I need service"
Dick M. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Honest, usually done on time"
Kerry G. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I don't know. I've only been there once."
Masa A. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I trust the owner"
Donna Y. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I know he's honest and reliable"
Lynn M. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They take the time to explain everything so that I understand what has to be done and why"
Ann D. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They usually get the job done in one day; they're pleasant, that's about it"
Andre B. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"No comments"
Dorothy B. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Dependable, reasonable prices"
Tony C. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Dependable, on time"
Mike B. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Professional, honest"
Mary J. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They've been so helpful"
David M. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They took me right away"
Shayla S. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I'm on my way out the door; still have problems"
Michael S. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're honest, they give me a clear explanation"
Bill S. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"They get their parts quickly and you're in and out as soon as possible"
Carol T. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Very courteous, explains the work needed "
Sue T. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Usually on time and they explain everything they do"
Lauretta W. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I've always used them as my caretaker and they've always done the right thing"
Richard P. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He frequently told me what not to do. I think that other places would have tried to make me spend more on stuff that I didn't need. I think that his prices are pretty competitive."
Ryan K. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They seemed honest."
Dave G. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"My husband likes their service and their long-time expertise."
Paul B. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their quality is very good. They are thorough, confident, and they know what they are doing. I've been using them for many years. Kenzo is very dedicated."
Deryl B. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are always very willing to listen to what I have to say."
Mark V. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The car is still running."
Al S. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are honest."
Ken S. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I think his commitment is great. It took three times but it was well worth it."
Erica R. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked their knowledge about auto repair."
John G. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were pretty expedient, the car was done when they promised it"
David C. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They fixed the problem someone else had caused"
Eric H. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"Convenience"
Collin R. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I have a personal relationship with Ken"
Carl T. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I don't know, he loves his Toyota that much I know"
Rajesh K. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Probably the price"
Shelly W. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The first time, they fixed everything, although it was just a routine check and an oil change."
Casey C. Verified Japan Auto Repair, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"Typically, I've had good service there. They do good tune-ups."
