Independently Rated Highest in Quality
E i g h t h                              Consecutive Year        
Originally Earned:
July 2002
We declare that Japan Auto Repair, Inc. HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #109
(415) 258-9376
48 Front Street
San Rafael, CA 94901
The Mechanics of Japan Auto Repair, Inc.

Owners of Japanese automobiles have been relying on Japan Auto Repair, Inc. for expert service since 1988. The San Rafael-based shop handles everything from scheduled maintenance and general automotive repairs to engine work and manual and automatic transmission service. State-of-the-art diagnostic equipment allows their technicians to quickly and accurately assess the vehicle's condition and pinpoint the source of any problems. That means they can fix the real problem the first time, and not inconvenience customers with unnecessary repairs or visits.

Owner Kenzo Kojima is a Master Toyota Technician who underwent extensive training in Japan. All of the Japan Auto Repair technicians are ASE certified Master Automobile Technicians and California Enhanced Smog Technicians. They continually study and participate in training programs to keep current with new technology and up-to-date on advances in car systems. Japan Auto Repair offers warranties ranging from 90 days/4,000 miles to 1 year/12,000 miles, depending on the type of work.

Company Philosophy

"Whether you come to us for routine maintenance or a complete transmission overhaul, we will extend to you the same courtesy, service, and expert attention to detail. We won't waste your time - or money - fixing things that don't need to be fixed, or inconvenience you by keeping your vehicle any longer than is absolutely necessary. We want you to leave as a satisfied customer, one that will return to us in the future and recommend us to others."

Serving Marin County

Engines
General Repair
Maintenance
Smog Certification
Transmissions

Map

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Findings based on statistically reliable research from 253 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
99%
n = 253

Diamond Certified Qualification

Based on 253 customer surveys, we declare
Japan Auto Repair, Inc.
has passed all rating steps and has earned
The Diamond Certified Award
No. 109
Continuously qualified since July 2002.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

"I think they are very good at what they do."

–Andi V.

"I liked their personnel's expertise and their pricing."

–Barbara G.
Research conducted by American Ratings Corporation. Ratings Methodology

Company Capabilities Table

Japan Auto Repair, Inc.
48 Front Street
San Rafael, CA 94901
(415) 258-9376
(415) 258-8276 fax

Mon - Fri: 7:30am - 6pm
Sat: 8:00am - 12pm

Serving Marin County
176767
Liability Insurance, Worker's Compensation

Master Toyota Technician
ASE Master Automobile Technicians
CA Enhanced Smog Technicians

Kenzo Kojima, Owner