Independently Rated Highest in Quality
T h i r d                              Consecutive Year        
Originally Earned:
March 2009
We declare that Janet Bell and Associates HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #1522
(650) 918-6940
3475C Edison Way
Menlo Park, CA 94025

Janet Bell and Associates offers landscape design, construction and maintenance services to residential clients throughout the Peninsula and Santa Clara County. The company uses its in-house design capabilities to create customized patios, walkways, decks, outdoor kitchens, fireplaces, fountains, gazebos, arbors and more. Its maintenance services include pruning, trimming and deadheading; weed removal; garden disease and pest treatment; and planting.

Owner Janet Bell has an extensive landscaping background—she earned her landscape contractor’s license in 1994 and managed construction projects for a high-end residential landscaping company in Santa Monica before establishing Janet Bell and Associates in 1996. Ms. Bell says her company’s attention to detail allows it to successfully fulfill clients’ needs and expectations. “We work with them on every aspect of their projects and follow through to the end.”

Janet Bell and Associates prides itself on staying updated on industry trends, including new materials and cutting-edge planting and irrigation techniques. The company can also implement sustainable landscaping practices and products, including organic soil amendments and environmentally-friendly grading. To see examples of her firm’s past work, Ms. Bell invites potential customers to visit www.janetbellassociates.com.

Company Philosophy

“We collaborate with our clients and involve them in their landscaping projects to create environments that are true to their visions. We can make the most of any budget and always try to add extras at no additional cost. The end result of our work has to be completely satisfactory to our clients; if they don’t love their projects, we’re not finished.”

Serving all of Santa Clara County including Milpitas, San Jose, Sunnyvale, Santa Clara, Mountain View, Palo Alto, Cupertino, Los Altos and Gilroy.

Landscape Design
Construction & Maintenance

Map

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Findings based on statistically reliable research from 105 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
92%
n = 105

Diamond Certified Qualification

Based on 105 customer surveys, we declare
Janet Bell and Associates
has passed all rating steps and has earned
The Diamond Certified Award
No. 1522
Continuously qualified since March 2009.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Barbara C. Verified Customer Name
"The way everything turned out, she did a fantastic job for me."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

See video

Company Capabilities Table

Janet Bell and Associates
3475C Edison Way
Menlo Park, CA 94025
(650) 918-6940
(650) 369-3401 fax
DCID6503693400

Mon - Fri: 8am - 5pm

Serving all of Santa Clara County including Milpitas, San Jose, Sunnyvale, Santa Clara, Mountain View, Palo Alto, Cupertino, Los Altos and Gilroy.

9
608241
Liability Insurance, Worker's Compensation
Association of Professional Landscape Designers
Janet Bell, Owner

Photo & Video Gallery

Survey Responses For

Janet Bell and Associates

Janet Bell and Associates: Average 8.6 out of 10 based on 80 unique customer surveys of these open ended questions.
Barbara C. Verified Janet Bell and Associates Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The way everything turned out, she did a fantastic job for me."

Alison C. Verified Janet Bell and Associates Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"She priced the job based on how much time it would take. The people were there the whole time and she was there supervising part of the time. I was able to communicate with her staff. The plant selection was great. I appreciated her recommendations."

Barbara F. Verified Janet Bell and Associates Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"She has been working for me for twelve years. She took care of my first yard. She has also put in a large yard for me. She is fabulous. She follows through and her staff is great."

Becky G. Verified Janet Bell and Associates Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"She is a good listener and she knows all of her plants very well. She has fabulous ideas and everything turns out beautifully."

Christina M. Verified Janet Bell and Associates Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"All of the workers were very qualified. Of course Janet was very good. She has good designers and a good crew."

Lissa F. Verified Janet Bell and Associates Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The variety of the plants, once things got going, they worked really quickly."

Debby H. Verified Janet Bell and Associates Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The design and the quality of their work."

Cindy S. Verified Janet Bell and Associates Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"She was on time and very responsive."

Julie S. Verified Janet Bell and Associates Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The detail work, we also like the personal pride that they take in their work."

Mary R. Verified Janet Bell and Associates Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Janet is really personable. She makes sure things are done when the customer wants them done. She will take an abstract concept, figure it out, and make it work. She does a great job."

Denise S. Verified Janet Bell and Associates Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They have good communication. They return phone calls right away and they come out quickly when I set up an appointment. They also come up with thoughtful answers to our questions about landscape design. They are very knowledgeable."

Kelly B. Verified Janet Bell and Associates Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They do good work. If I have comments or special requests, they are very responsive to them."

Elayna M. Verified Janet Bell and Associates Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Very professional."

Fran K. Verified Janet Bell and Associates Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"She did a good job and she was responsible. We could depend on her."

Connie A. Verified Janet Bell and Associates Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"She is very professional and artistic."

Gloria D. Verified Janet Bell and Associates Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like Janet and the professionalism of her staff. I have used her for gardening several times. She is very straightforward and conscientious about things being done right."

Pat V. Verified Janet Bell and Associates Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"She was easy to work with, she had a great crew, and she was very professional. She took my feedback on what I was interested in and gave me some creative input. It was wonderful. Anything they didn't do well, they took out and replaced. I would recommend her to anyone."

Wendy L. Verified Janet Bell and Associates Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They listen to their clients, they implement their client's desires, and they work with their clients."

Kathy K. Verified Janet Bell and Associates Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"She is just great to work with. She is very reasonable and she listens to me. I think she works really hard to come up with a nice landscaping solution that not only fits my needs and desires, but also my budget. She does very nice work."

Kristine S. Verified Janet Bell and Associates Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"She listens well and she is a very beautiful designer. She has an excellent crew that executes the way that she intends it to be executed. They are very courteous and respectful of the property and the property owner. They are very well trained and they do beautiful work."

Letty H. Verified Janet Bell and Associates Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Janet is very knowledgeable about plants. She has good taste and she pays attention to details."

Linda K. Verified Janet Bell and Associates Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The final product, she is a landscape architect and her landscaping is breathtaking."

Nancy D. Verified Janet Bell and Associates Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like everything. I love that they wear uniforms. They clean up nicely and my garden looks beautiful. They know what I want and they do it."

Laurel S. Verified Janet Bell and Associates Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"It is really about her. She is very responsible and she is a good designer. She really cares about her craft. She is sensitive about California natives and sustainability."

Lynda G. Verified Janet Bell and Associates Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"We have maintenance as well as design. She is creative, easy to work with, and knowledgeable. She is also friendly and fun. She does a really good job."

Lorraine B. Verified Janet Bell and Associates Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The quality of her work is really great. She is really helpful and responsive. She responds to emails, which makes it easy to communicate with her. Her creativity is great. She really listens to what the client wants."

Barbara W. Verified Janet Bell and Associates Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I liked the service. It was quick and responsive."

Rod K. Verified Janet Bell and Associates Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"She was an extremely conscientious, diligent, and very creative designer. We have had many compliments on our landscaping. She really did a great job."

Soussani T. Verified Janet Bell and Associates Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are very knowledgeable, professional, and courteous."

Ted B. Verified Janet Bell and Associates Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are artistic. They know their business. They do the things that I want them to do. I have a gorgeous garden and I am very satisfied with the service they provide. I want my garden to be a certain way and they do a nice job. They are coming up with ideas of how to re-furbish the garden. I am looking forward to it."

Emily E. Verified Janet Bell and Associates Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I thought she really listened to what we were looking for. She came up with a practical maintenance design and did it for a good value. We didn't want anything too elaborate. I thought she really listened well to what we wanted. I would use her again. I thought she did a nice job."

Dana S. Verified Janet Bell and Associates Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Very responsive and honest."

Patty F. Verified Janet Bell and Associates Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The people who work for her are very knowledgeable. They do what I want them to do."

Lisa S. Verified Janet Bell and Associates Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"High quality service and the price is fair, although it is not inexpensive. She is worth the price."

Brooke F. Verified Janet Bell and Associates Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Their personalities."

Donald F. Verified Janet Bell and Associates Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I think they are all very competent, meaning Janet and her staff who come and do the work."

Liz G. Verified Janet Bell and Associates Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The design and the beauty, it is just spot on."

Jane W. Verified Janet Bell and Associates Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I liked the landscaping very much. She was very good to work with."

Jill K. Verified Janet Bell and Associates Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Very creative and professional."

Sabrina H. Verified Janet Bell and Associates Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The design was very good. Janet and her whole team were very responsive and very neat during the process."

Patti D. Verified Janet Bell and Associates Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I would say her total approach to the overall landscaping project, I liked her follow-up and follow-through. She was available for any changes. She was very easy to work with. I liked her accessibility and knowledge of plant material."

Ralph B. Verified Janet Bell and Associates Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They listened to what we wanted and incorporated our wishes into the plan for our landscaping project. They had good ideas."

Judi G. Verified Janet Bell and Associates Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I like their creativity. I also like the colors and choices of flowers. It is just very pretty."

Katherine C. Verified Janet Bell and Associates Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Their customer service was very attentive."

Sunil M. Verified Janet Bell and Associates Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They are responsive. They understand my needs and they are able to fill them."

Hanson I. Verified Janet Bell and Associates Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The quality of their work."

Suchitra S. Verified Janet Bell and Associates Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"She is attentive and she listens to what the client wants. She also has her own ideas. She is very creative. She is able to incorporate her ideas alongside the client's."

Alan B. Verified Janet Bell and Associates Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Their responsiveness and the quality of their work, when I call them, they call back within a few days."

Bill R. Verified Janet Bell and Associates Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They are very responsive and very nice people to work with. If I have questions, concerns, or issues, I can email them and get a quick response."

Joanne H. Verified Janet Bell and Associates Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I liked working with Janet. She was an easy person to work with and she listened to my input. We became friends afterwards."

Virginia P. Verified Janet Bell and Associates Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I liked working with Janet. She was responsive, she had good ideas, and she was able to come up with a variety of suggestions. In general, we were quite happy."

Doug G. Verified Janet Bell and Associates Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The artistic nature of her designs."

Erika K. Verified Janet Bell and Associates Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I liked her knowledge of plants and how she took care of all of the details. She was prompt and it went at a reasonable speed. She was very professional."

Sara B. Verified Janet Bell and Associates Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They are very friendly, they show up when they say they will, and they follow through."

Margie K. Verified Janet Bell and Associates Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I like Janet's designs. They are beautiful, but simple and not over the top. They are in line with my style."

Mary B. Verified Janet Bell and Associates Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"She is very responsive. I called her and she called me back the very same day."

Donna C. Verified Janet Bell and Associates Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were just very friendly and helpful. I liked her and she was very nice."

Carol I. Verified Janet Bell and Associates Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"She is very responsive. She gets back to me pretty quickly by email. I like that. She listens to me."

Liz R. Verified Janet Bell and Associates Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I like the fact that she doesn't just mow and blow. She trims the plants and does a neat job. She knows what to do, so I don't have to tell her. I don't have to worry about anything and everything blooms."

Judy H. Verified Janet Bell and Associates Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The crew that she sends out is very experienced. They do a professional job and they clean up really well. They know what they are doing and they know exactly which plants to prune and how to clean up my yard for the spring."

Lisa W. Verified Janet Bell and Associates Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"She has a very good style and she is professional."

Mary T. Verified Janet Bell and Associates Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They had good help. Everyone was very courteous. They usually did their jobs and everything turned out as they intended it to."

Jennifer R. Verified Janet Bell and Associates Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I liked their personal service. It was tailored to our needs and taste."

Richard P. Verified Janet Bell and Associates Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Their creativity, the end result looked beautiful."

Kathy H. Verified Janet Bell and Associates Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They just do a fabulous job on our backyard. The design services are really good. The main reason I stay with them is because their work is very high quality."

Shaunalia K. Verified Janet Bell and Associates Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Plant choices."

Susan C. Verified Janet Bell and Associates Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Attention to detail, they cleaned up after themselves extraordinarily well. They brought very nice quality plants and it looked really nice. I thought they did a very nice job with all that they did. I walked out to my garden recently and it looks beautiful."

Marge B. Verified Janet Bell and Associates Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Everything, I just don't want to go through the process of listing everything that I liked about her."

Theresa I. Verified Janet Bell and Associates Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"I thought she did first class work. The way she did the landscaping, the way the plants were laid out, the end result was really beautiful. Both my wife and I were happy."

Barbara L. Verified Janet Bell and Associates Customer Name
Q1:7 out of 10
Q2:No
Q3 & Q4:"I liked some of her crew a lot. Her workers were really good."

Suzanne C. Verified Janet Bell and Associates Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"I like her creativity in the garden and her work."

Mark B. Verified Janet Bell and Associates Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"Creativity."

Siobhan P. Verified Janet Bell and Associates Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"I thought Janet did a really nice job helping me select my plants and showing me interesting things that I would not have considered otherwise. Everything is drought-tolerant and things in neighboring areas have similar water requirements."

Stan D. Verified Janet Bell and Associates Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"She is a lovely person. I think she sincerely wants to make her customers happy."

Sydney C. Verified Janet Bell and Associates Customer Name
Q1:5 out of 10
Q2:No
Q3 & Q4:"I thought her design work was very good."

Staci C. Verified Janet Bell and Associates Customer Name
Q1:5 out of 10
Q2:No
Q3 & Q4:"She is very nice and she tries very hard to be accommodating."

Linda L. Verified Janet Bell and Associates Customer Name
Q1:5 out of 10
Q2:No
Q3 & Q4:"She has a good personality and a good rapport with people. I think she is very personable. She listens to me."

Julie D. Verified Janet Bell and Associates Customer Name
Q1:4 out of 10
Q2:No
Q3 & Q4:"They had the skills. What they did, they did well."

Marjorie K. Verified Janet Bell and Associates Customer Name
Q1:4 out of 10
Q2:No
Q3 & Q4:"In the beginning, she had a lot of the same ideas that I had. I liked some of her previous work."

Babette V. Verified Janet Bell and Associates Customer Name
Q1:3 out of 10
Q2:No
Q3 & Q4:"She has a very good eye for design, in terms of foliage selection."