J & M Windows & Glass, Inc.

J & M Windows & Glass, Inc.: Average 9.2 out of 10 based on 200 unique customer surveys of these open ended questions.

Customer Name

First name and last initial used to protect the privacy of the customer.

Verified Customer Name

Confidential surveys were conducted by telephone so that the customers' identity and actual purchase were confirmed.

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?

Customer Satisfaction Rating

Survey Question: If you need this product or service in the future, would you use this company again?

Customer's Intent to Return

Q3 & Q4

Survey Question: When you think about this company, what would you like to tell other consumers? What did you like best about this company?

Verbatim Customer Survey Response Based on Last Purchase Experience

Ann J. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They responded promptly when I made a request for a quote. The price was reasonable. They came on schedule. I didn't have to wait, and my windows are great."

"The fact that there were no surprises, everything is exactly the way they said it would be, and it was done on time."

Ann M. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They were neat. They showed up on time. The work was professional. I'm happy with the job."

"They were professional."

Arthur O. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"If you are wanting satisfaction, then they are the ones to go to."

"They were very easy to deal with."

Charles T. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"The glass was properly installed. It was satisfactory and met with my approval. "

"They got the job done."

Cindy S. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"Their price is reasonable."

"They are close to my house. It's convenient."

Dave C. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"Outstanding customer service"

"I felt that I received a lot of help for what was quite a small purchase at the time."

Dave V. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They did everything the way they said they were going to."

"That they did everything the way they said they were going to do it"

Dennis R. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"The orders are always filled properly. They are pretty much always on time."

"The guys are friendly. They do a great job. If something goes wrong, they always take care of it."

Ed R. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"This is the first place I would go to. They were very nice. It's where you would go to find quality service."

"They're nice people. They installed the glass shower door in our bathroom, and I also bought a tailor-made piece of glass for our dining room table. They were able to find me one with my specifications. "

Cathy P. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"That they are helpful, they follow through. They give you a quote when you need one. They call you when items come in. They have good customer service."

"The nice personalities, they are helpful."

Julie L. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They are organized and nice. They helped me solve my problem."

Linda L. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They came out and took care of business. "

"They came out when they were supposed to come and provided me with the service that I had requested."

Lisa B. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They were timely. Their prices are reasonable and their quality is good."

"The quality of the windows"

Lorra M. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They were very helpful. They were patient with me because I didn't know anything. They were very informative."

"They were helpful."

Martin M. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They are good in consulting. When something goes wrong, they fix it and they take care of it. The last window I ordered at Milgard was the wrong size. Milgard took the wrong measurements, but J & M took care of fixing everything for me. I didn't have to deal with Milgard to get the problem resolved."

"They are very reliable. They do what they say they'll do."

Monte W. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They know what they're doing. They are concerned with the quality of the work that they do."

"That they are concerned with the quality of the work that they do, they ordered some windows for me at Andersen's and they returned them because they were not satisfied with them. They make sure that you get the best quality product. They're really good. "

Quan T. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They are very knowledgeable, and they give you personal attention. They are a small company."

"That they know their products well, they give us detailed information about their products. They take care of issues. For example, we got a defected window, but J & M took care of returning them and made sure we got ones that are not damaged."

Tim F. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They supplied me with what I wanted."

"They were polite."

F.C. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They have the best customer service there is."

L.P.C. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"It's a friendly atmosphere, and they treat you right."

L.C.C. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Give them a try."

O.C.C. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are a very reputable company."

Bob D. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Don't worry about it, just go. "

David K. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They're fair, their prices are reasonable, and they are timely. I have dealt with other people in the past, but I keep going back to them."

Donna S. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They have great service and really knowledgeable people. They tell you when it is going to be delivered, and it actually shows up. They are reliable. If there are problems, they fix them. They are great."

Douglas L. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The guy who helped me at the store was very patient. He didn't mind resizing a screen to make it fit. I would tell other consumers that I would definitely use them again."

Elaina L. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They do what they promise to do. They are very dependable."

Jane M. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I get good results from them."

Joe W. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were friendly. They got the job done. I didn't have any problems."

Karen G. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"We love them."

Linda B. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Good customer service"

Mike G. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are local, and they have great customer service and good people"

Pat L. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are a great supplier that people probably don't know about."

Rick A. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Good customer service"

Angie B. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The speed and the care, they put everything in."

Antonio S. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were on time when I ordered windows."

Brandon M. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are really knowledgeable and helpful with their service."

Brian G. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Knowledge, they knew the product."

Bruce P. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They have the material when they say they are going to have it and they let you know it is in. Also, their prices are comparable. They are close to my house. They seem to be very organized. It is a clean and friendly shop. I send a lot of my customers there."

Chuck J. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They kept their commitment and they delivered on schedule."

Gary B. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"We have used them before. We like the products that they use and their customer service. They are just knowledgeable. We had a lot of questions. They were able to answer all of our questions and help us make the right decisions for what we needed."

Halina G. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very helpful answering my questions. They helped me make choices and they showed me possibilities. When I was ready to make an order, they were very pleasant to work with. I never had a bad service. They seemed very knowledgeable with the products that they carried."

John B. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"First class company, and their knowledge"

John B. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The whole process, I thought their pricing and quality was great."

Keith M. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were able to get the windows at a reasonable price."

Lou R. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are close to where I live."

Mark T. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Honesty, timing, and the pricing was in line. I thought they did an excellent job. "

Matt O. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They pay attention to detail and practice open communication. They are really patient when something doesn't get done right away. They take care of their customers."

Mike D. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They have a good selection in their showroom and they deliver."

Nathan A. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They gave me exactly what I wanted and in the time they specified. They were perfect, great service. They were able to find a screen door for me that no one else could. Extraordinary service, they are really good. I recommend them."

Sasha C. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Customer service, he was courteous and very clean."

Scott M. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were knowledgeable, they showed up on time, and they did a good job. They were competitive. I was very satisfied. I have used them on multiple occasions."

Sherman Z. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They seemed to be knowledgeable about the product that they were merchandising. When I had questions, which were sometimes very detailed, they knew the answer ninety-nine percent of the time. If they didn't, they would get back to me with the answer."

Adam B. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Steve has always been helpful and knowledgeable."

Barbara I. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They knew their products, and they were very helpful in steering me towards good, quality products."

Betty P. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Everybody was friendly. They were extremely helpful in making good recommendations, which saved me a lot of money. I was really pleased with their service."

Chuck S. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are thorough, and they do good detail work."

Connie B. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were really helpful, and they had extensive product knowledge. They explained things to me, and they had a lot of windows on hand."

Gary C. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are outstanding. They cut it correctly, and the quality of their installation is outstanding. They are a top-notch company."

Greg M. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were good all around. They had a good price and service."

Jeff H. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very efficient and good."

Joe S. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I thought their prices were reasonable."

Keith A. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They installed them correctly. They were great."

Larry F. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were punctual, and they were very helpful with whatever I needed."

Malcolm G. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The glass that arrived was the type that I ordered. They did a good job."

Marge O. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were prompt and neat. It was a wonderful experience. I would use them again."

Michelle F. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their showroom was beautiful. Their comparative pricing analysis was helpful."

Neal R. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"When we were picking out the windows, they let me know about some future windows that were coming out and the benefits of waiting. They didn't have to do that. They could have made a quick sale instead."

Pauline H. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I just like my new windows."

Ron G. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were real. They listened to my problem, and they did what I asked them to do."

Sandy W. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They know what they are doing. They show up when they are supposed to, and their workers are actually trained."

Tom A. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are knowledgeable about their product."

William H. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked the service, which was excellent. The price was fair too. We had a shower installed, and we liked the whole thing. They had a product that no one else had. The workers were great. "

Anil A. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I think that both of the guys that I worked with were really helpful. They were really knowledgeable, they gave me a lot of ideas, and they were able to explain things clearly. "

Tim A. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The guys were really helpful when I was picking out products. "

Velita B. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their knowledge and their customer service "

Mark B. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their customer service, they don't rush you and there's no pressure. They were always very gracious. "

Victoria B. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were just very thorough and friendly. They did a good job. They were great. "

Tina C. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their fast service "

Ansel C. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I thought they were very professional and very neat. "

Alberto C. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are really professional and helpful. "

Russ J. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The price and the convenient location "

Rick C. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The guy who delivered them was really knowledgeable. The contractor made sure things were done right. He noticed a flaw in the screen, but he took care of it within a week. "

Gregg D. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Good customer service, and they had everything I needed. "

Maureen D. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I guess they did very good work and they were very prompt in responding to my needs. "

Richard M. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are quick and efficient. They are a good crew. "

Scott I. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I felt like they were honest and conscientious. They did good quality work. "

Larry F. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very efficient and right on the ball. Everything was as they said it would be. "

Marjorie F. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are very knowledgeable. "

Ken F. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are personable. "

Rajeev G. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The service is very prompt, courteous, and professional. They are just very easy to deal with. "

Jeff G. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"It seemed convenient for me. "

Carl K. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very prompt and the price was good. They did what they said they were going to do. "

Chuck M. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Very handy, close by, and very accommodating "

Linda B. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are friendly, knowledgeable, and helpful. "

Richard M. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were close. "

Guy M. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are friendly and easy-going people who want to help. "

Greg M. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Overall, they are nice and good. "

Kevin M. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"It is conveniently located and they have friendly service. The prices are good too. "

Tim N. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Steve has excellent customer service. "

Amy O. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very quick. "

Dan D. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I felt that they had a good selection. They were completely honest about the pros and cons of the windows they had and they were very patient. "

Bill P. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I think they know their business well. They're responsive to customers and they do good work. "

Cliff R. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very friendly, very helpful, and more than willing to answer all of my questions. "

Dave S. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were experienced and professional. "

Dan R. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"It was easy and convenient. "

Pat S. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Personable and helpful "

Yoko S. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They did a good job. "

Flor S. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I really like my shower door. "

Chuck S. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Price "

Suzanne S. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The promptness in which they did the ordering and the personal contact that I received from Steve when a window was broken "

Dominic S. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very fast and efficient. "

Ivo T. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked the quality of the work that Ernesto and Fernando did. They were very professional. Overall, I was really satisfied. They were also really polite. "

Bob S. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They knew just the type of screen I needed. They were very good. "

Stan J. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The friendliness, also quality of the product is why we continue to do business with them. "

Marcos U. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They did a very good job explaining the process and their product. "

Jeff V. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I like their attention to detail, service, and the way they stick to their schedule. "

Mark W. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They go out of their way to get answers for difficult questions. "

Jeff W. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are small and personable. "

Larry Y. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their workmanship is good. "

Jim Y. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They took care of business, were easy to get along with, and very friendly. Something went wrong with our order, but they handled the problem immediately. I was very pleased. "

Sherman Z. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Honesty "

Chuck D. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The customer service and the good product knowledge, we are very pleased and have done business with them repeatedly. "

Dave A. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Responsiveness "

Bob B. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are very friendly and accommodating. "

Lynne B. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are fantastic, great customer service. "

Tracy D. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their location is convenient, the people are nice, and it is cost-efficient. "

Jean D. Verified J & M Windows & Glass, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were pleasant, cleaned up, and I had no problems. "

Betsy S. Verified J & M Windows & Glass, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:

"We were very satisfied. We really like the way the windows turned out. The windows are excellent."

"The windows are very solid and substantial."

Mary F. Verified J & M Windows & Glass, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:

"They were a pretty decent window supplier."

"Interfacing directly with the main people, it was nice because they spent time with us finding the right windows. They were really flexible about finding windows that met our needs."

Derek J. Verified J & M Windows & Glass, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:

"They were very responsive. They have fair pricing. It's quick to order materials."

"Their customer service is friendly and helpful. They helped us pick the right windows that we wanted. Everything was very good."

Liz C. Verified J & M Windows & Glass, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:

"They did what they said they were going to do."

"They are professional and the quality of the product is great."

Burman C. Verified J & M Windows & Glass, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They get it done."

P.R. Verified J & M Windows & Glass, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Although they are a little bit pricey, you get good service."

Bill F. Verified J & M Windows & Glass, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were efficient in getting me prices and delivering the windows in a reasonable amount of time."

Cat U. Verified J & M Windows & Glass, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They are immensely patient. When I went in and explained what I needed, they accessed the difficult information that was needed. They found and ordered a part for my door. When it arrived, it came in the wrong color. They apologized, re-ordered the part, and delivered the right part right away. They were on the ball. They were accurate in their pricing, and there were no surprises. They were professional at the desk. They didn't give me a soft answer that made me feel good. They gave me direct answers. They were patient. They didn't rush me through the entire service process. I was satisfied with the price of their solution. Other places I went to were offering to replace the entire frame to access the hinge assembly, since they didn't have the part that I needed. J & M had access to vendor catalogs, which had parts that other companies said they didn't have access to."

Paul D. Verified J & M Windows & Glass, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Very competent"

Gary N. Verified J & M Windows & Glass, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I got a pretty quick answer. They knew what they were talking about. They were knowledgeable."

John J. Verified J & M Windows & Glass, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The good service from the salesman, he was really a good guy. The window coverings came much sooner than they said they would. I was satisfied with the installation and everything. It worked out pretty well."

Paul D. Verified J & M Windows & Glass, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Professional, they knew what they were talking about. They had a timely response to questions. I felt like they were truthful."

Gene A. Verified J & M Windows & Glass, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They did things quickly. Overall, I had a positive reaction to everything that went on."

Pete S. Verified J & M Windows & Glass, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They are vey competent in their work."

Steve C. Verified J & M Windows & Glass, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were easy to deal with."

Sandra B. Verified J & M Windows & Glass, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I just think that they offered decent customer service. "

Dave S. Verified J & M Windows & Glass, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Their all-around courtesy and patience in helping us, and their price was right. "

Lucil D. Verified J & M Windows & Glass, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were true to their word, on time, and reliable. "

Mark D. Verified J & M Windows & Glass, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They did an adequate job. "

Susan J. Verified J & M Windows & Glass, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I liked the personal service I got from some of the people. "

Stacey H. Verified J & M Windows & Glass, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"It was easy. "

Dave C. Verified J & M Windows & Glass, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The service I got from the person working with me "

Darryl H. Verified J & M Windows & Glass, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They seemed very honest and straightforward. They were one of the few stores that had what I needed. "

Stan A. Verified J & M Windows & Glass, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were very courteous and easy to work with. They did good work. "

Amy J. Verified J & M Windows & Glass, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Their ability to work with us "

Charles L. Verified J & M Windows & Glass, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"That they're close by "

Anne L. Verified J & M Windows & Glass, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They are very responsive to any problems that may arise and their prices are very competitive. "

Jim T. Verified J & M Windows & Glass, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The friendly customer service and fair prices "

Caroline M. Verified J & M Windows & Glass, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were very helpful. "

Lori R. Verified J & M Windows & Glass, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I really thought that they did a good job. They didn't lose sight of me and Mitch did a great job. "

John L. Verified J & M Windows & Glass, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They are just very honest, quick, and very professional. I like everybody there. "

Dan A. Verified J & M Windows & Glass, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Prompt response "

Paul C. Verified J & M Windows & Glass, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Reliability "

Barbara E. Verified J & M Windows & Glass, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I like the quality of their work. "

Donna V. Verified J & M Windows & Glass, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:

"They have a good selection, a good location, and they have Saturday hours. "

"That I got my windows and glass quickly"

Joe P. Verified J & M Windows & Glass, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:

"I don't make any recommendations."

"I like the service and the price. I needed consulting and they provided me with it."

Susan C. Verified J & M Windows & Glass, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:

"They are very knowledgeable and helpful."

"I like the fact that they were solution-oriented. I had a different type of mirror that I wanted installed like it was suspended, or lifted off from the wall. They were able to find the best way to install it, based on how I wanted it to look."

Jack S. Verified J & M Windows & Glass, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The service was good, but the wait time when I went in was a little more than I would have liked."

Lena M. Verified J & M Windows & Glass, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They got it done."

Nanette W. Verified J & M Windows & Glass, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They were helpful. They answered my questions."

Peter N. Verified J & M Windows & Glass, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They were straightforward, honest, and frank. They had to place an order twice, but they were straightforward and upfront about it."

Darrick S. Verified J & M Windows & Glass, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The selection, and their product knowledge base was good."

Gene A. Verified J & M Windows & Glass, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They delivered the product to me on time. "

Tram D. Verified J & M Windows & Glass, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They are very professional, nice people, and they respond pretty well. "

Alec G. Verified J & M Windows & Glass, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They were fast. "

John H. Verified J & M Windows & Glass, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"Their prices and helpfulness "

Ed J. Verified J & M Windows & Glass, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They were really friendly and they had the right information. They delivered when they said they would. "

Leonard E. Verified J & M Windows & Glass, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"We felt comfortable with them. Mitch was great. "

Corky P. Verified J & M Windows & Glass, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They want to please you. "

Paco M. Verified J & M Windows & Glass, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"When we first went to inquire about the windows, Steve was very informative, polite, and patient. "

Victor P. Verified J & M Windows & Glass, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The service and the quality of the materials "

R.O. Verified J & M Windows & Glass, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They are very helpful. "

Mike R. Verified J & M Windows & Glass, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"Steve gave me a good price. They're close to where I live and I can go in and get my windows. They are a good place to deal with. They do what they say they will do and they are good guys for the most part. It is a good solid company."

Sunay T. Verified J & M Windows & Glass, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They were very responsive and their prices were competitive. "

Ken T. Verified J & M Windows & Glass, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"I had a good salesperson, Steve Flores, who's no longer there. He gave a personal touch. "

Brett D. Verified J & M Windows & Glass, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The customer service is good. "

John M. Verified J & M Windows & Glass, Inc. Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"They had a good price and they delivered it as scheduled. "

Michael D. Verified J & M Windows & Glass, Inc. Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"I liked the finished product. "

Barbara M. Verified J & M Windows & Glass, Inc. Customer Name

Q1:7 out of 10

Q2:No

Q3 & Q4:"I liked that they were a local business. "

John S. Verified J & M Windows & Glass, Inc. Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"They are convenient. "

D.C.I. Verified J & M Windows & Glass, Inc. Customer Name

Q1:6 out of 10

Q2:Yes

Q3 & Q4:"When we ordered the windows, we got them. They also responded to our phone calls."

Bernadette O. Verified J & M Windows & Glass, Inc. Customer Name

Q1:6 out of 10

Q2:No

Q3 & Q4:"Make sure that when you get a warranty, you understand exactly what the warranty entails. The customer and J & M should have an understanding of what the warranty is."

Tom J. Verified J & M Windows & Glass, Inc. Customer Name

Q1:6 out of 10

Q2:No

Q3 & Q4:"I don't know. They were not outstanding in any way. The stuff that they sold me was okay, but they did make some mistakes. "

Ilona K. Verified J & M Windows & Glass, Inc. Customer Name

Q1:6 out of 10

Q2:Yes

Q3 & Q4:"It is fast. "

Joe D. Verified J & M Windows & Glass, Inc. Customer Name

Q1:5 out of 10

Q2:Yes

Q3 & Q4:"It was fine. I needed one window and they took care of it. "

Bob J. Verified J & M Windows & Glass, Inc. Customer Name

Q1:4 out of 10

Q2:No

Q3 & Q4:"They seemed to have a nice selection of Anderson doors. I liked Steve as well."

Michelle D. Verified J & M Windows & Glass, Inc. Customer Name

Q1:4 out of 10

Q2:No

Q3 & Q4:"I don't know. "

Dan M. Verified J & M Windows & Glass, Inc. Customer Name

Q1:3 out of 10

Q2:No

Q3 & Q4:"You have to be careful, and stay on top of them. Make sure things are moving as planned and follow up"

Sue J. Verified J & M Windows & Glass, Inc. Customer Name

Q1:1 out of 10

Q2:No

Q3 & Q4:"The salesman, Steve, did a wonderful job. "

Bob J. Verified J & M Windows & Glass, Inc. Customer Name

Q1:1 out of 10

Q2:No

Q3 & Q4:"They were nice enough and Steve was great. "

Olivia S. Verified J & M Windows & Glass, Inc. Customer Name

Q1:1 out of 10

Q2:No

Q3 & Q4:"They had a good selection. "

Ethan F. Verified J & M Windows & Glass, Inc. Customer Name

Q1:1 out of 10

Q2:No

Q3 & Q4:"There was nothing that I liked about them. "

J & M Windows & Glass, Inc.

Customized glass products for Santa Clara County homes

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