Diamond Certified Company Report

J & M Termite Control

Diamond Certified Company Report

J & M Termite Control

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 309 VERIFIED CUSTOMERS i

Lena F.

VERIFIED J & M Termite Control CUSTOMER

1 of 309

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very professional and they provided a good quality service.

They were on time.

Aran D.

VERIFIED J & M Termite Control CUSTOMER

2 of 309

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'm completely neutral. I haven't thought about them since we bought the house.

We hired them, they did their thing, and they left.

Abigail A.

VERIFIED J & M Termite Control CUSTOMER

3 of 309

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have been using the company since they began and will always go to them.

They are professional and they have great communication skills, and they show up when they say they will, so they're reliable.

Read All 309 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

J & M Termite Control provides structural inspections, damage repairs and pest control services for residential and commercial clients throughout the Mountain View area. In addition to combating termite and wood pest infestations with fumigation, chemical, and microwave treatments, the company can create inspection reports for real estate agents and property buyers/sellers.

Owner Jim Darling established J & M Termite Control in 1973 to offer prompt, reliable termite removal services to his community. Mr. Darling says he’s been able to maintain his business for so many years because of word-of-mouth referrals from satisfied homeowners and realtors. “Even though we’re a smaller company, our clients come back to us because they trust our expertise. Sometimes, larger termite and pest control firms don’t have the desire to cater to the real estate industry.”

J & M Termite Control’s employees are all licensed by the Structural Pest Control Board, which regulates industry practices such as infestation identification, inspection reports, estimates and bids, the use of chemical and mechanical eradication devices, and more.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON J & M Termite Control

COMPANY CONTACT
Service AREA

Santa Clara County
San Mateo County
Alameda County

SERVICES PERFORMED

Structural Inspections & Repair
Localized Treatments & Fumigations
Preventative Subterranean Termite Control Treatments
Deck & Bathroom Repairs

DIAMOND CERTIFIED RESEARCHED ARTICLES ON J & M Termite Control

A look at J & M Termite Control’s Mountain View office

Company Profile

J & M Termite Control provides structural inspections, damage repairs and pest control services for residential and commercial clients throughout the Mountain View area. In addition to combating termite and wood pest infestations with fumigation, chemical, and microwave treatments, the company can create inspection reports for real estate agents and property buyers/sellers.

Owner Jim Darling established J & M Termite Control in 1973 to offer prompt, reliable termite removal services to his community. Mr. Darling says he’s been able to maintain his business for so many years because of word-of-mouth referrals from satisfied homeowners and realtors. “Even though we’re a smaller company, our clients come back to us because they trust our expertise. Sometimes, larger termite and pest control firms don’t have the desire to cater to the real estate industry.”

J & M Termite Control’s employees are all licensed by the Structural Pest Control Board, which regulates industry practices such as infestation identification, inspection reports, estimates and bids, the use of chemical and mechanical eradication devices, and more.

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Company Philosophy

"We've earned a reputation for being a termite company that can be counted on to provide outstanding service, and we aim to keep that reputation by staying committed to our ideals. We take great pride in our work, and we fully understand that we must continue to earn and maintain our customers' trust with each passing day."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for termite control companies that have earned the prestigious Diamond Certified award. For J & M Termite Control, the keys to achieving and maintaining high levels of customer satisfaction are simple: take an old-fashioned business approach to each project and emphasize quality every step of the way. “We have a very strong work ethic, and it shines through in our services,” says owner Jim Darling. “Our clients really appreciate how helpful and patient we are when it comes to dealing with their termite problems.”

J & M Termite Control has been providing structural inspections, damage repairs, and pest control services for residential and commercial clients throughout the Mountain View area since 1973. The company uses fumigation, chemical, and microwave treatments to combat termite and wood pest infestations, and it can also create inspection reports for real estate agents and property buyers/ sellers.

Unlike less experienced termite control companies that take a “hands-off” approach to communicating with their customers, J & M Termite Control stays in constant contact with its clients so they have all the information they need to make smart decisions. “We treat each situation individually and help our clients understand the extent of their infestations so they can get a better idea of their options,” explains Mr. Darling. “Our goal is to help them find solutions that meet their needs and budgets, but we’re also honest about what will work and what won’t.”

Another distinguishing attribute of J & M Termite Control is its highly trained and experienced technicians, all of whom are directly supervised by Mr. Darling himself. “I’m in the field every day, so I often hear our customers talking about how wonderful our employees are,” he says. “They like the help and answers they get, and they always comment about how thorough we are.”

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Industry Info

No one wants termites in their home or business, but do you know how to prevent an infestation from occurring in the first place? Termite extermination and fumigation can be expensive (and repairing termite damage can be even more costly), so prevention is your best option. The tips below will help you take the necessary steps to prevent termites from getting a foothold in your residence or commercial building.

  • Wood that touches the ground can lure an entire termite colony to take up residence. Make sure any wood supports, footings, deck supports and other wood surfaces attached to your home or property aren’t in direct contact with the ground. “A good way to keep termites away is by installing metal flashing around the base of fence posts,” says Jim Darling, owner of J & M Termite Control, Inc. in Mountain View.
  • Termites need a source of water to thrive, so fix leaky faucets, eliminate standing water, remove debris in gutters, and make sure there’s adequate drainage underneath and near your home.
  • Vegetation near buildings can create moist areas that encourage termites. Cut back brush and heavy growth, and keep leaves and other vegetation from piling up near the base of your home.
  • Keep firewood, building materials, scrap wood and other wooden materials away from the exterior of your home. Termites can easily travel from wood storage areas near homes into the structures themselves.
  • Remove dead trees and stumps from your yard. Decaying wood attracts termites, and they’ll look for new sources of food in close proximity.
  • Wood mulch provides a food and water source for termites, so use rubber mulch or stone near your home instead.
  • Use mesh, aggregates, concrete or plastic barriers to keep termites from penetrating your home’s foundation, pipes, piers and other contacts with the ground.
  • Have a termite control company apply a chemical barrier treatment around your home or business. “Many termite products have a residual effect for up to 10 years,” says Mr. Darling. “Treating around a home can keep subterranean termites away for a decade.”
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Frequently Asked Questions

Q: Can you repair termite damage?

A: Yes, we can provide repairs and rebuild areas that have been damaged by termites, water or dry rot.

Q: What types of termites are in this area?

A: In Northern California, there are two types of termites: drywood and subterranean. Drywood termites live in wood—when they show up in your home, there’s no way to tell where the colony is without dismantling the house, so fumigation is usually the best way to deal with them. We can also use a localized treatment in many cases if you’d prefer.

Q: Why can’t you provide termite control or extermination without doing an inspection first?

A: California law says we must do an inspection before we can move forward with control or repair work on a property. We also like to perform inspections so we know exactly what needs to be done. We can do a complete inspection of the entire house or a limited inspection based on your specific concerns.

Q: Why do you charge for termite inspections?

A: Our inspection report is valuable because it explains the severity of your termite problem, details your options and helps you prioritize the actions you may want to take. Some companies use free inspections as a way to get their foot in the door so they can sell products, but most termite companies charge for inspections because they invest their time and expertise.

Q: How often should I have my house inspected?

A: We recommend having a termite inspection every three to five years.

Q: Do you work evenings and weekends?

A: We try to work with our clients’ schedules whenever possible, but we do need daylight to do our work. We like to do inspections earlier in the day because they can take several hours to complete, so we can’t start too late or we’ll run out of natural light. We don’t typically work on weekends, but we understand that some commercial and residential customers need us to perform inspections at those times, so we’ll work it into our schedule if it’s absolutely necessary.

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SELECTED PHOTOS FROM J & M Termite Control

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Jim Darling

Expert CONTRIBUTOR PROFILE
  • Jim Darling is a veteran of the pest control industry and owner of J & M Termite Control, Inc., a Diamond Certified company since 2005. He can be reached at (650) 530-0987 or by email.

Jim Darling: Daily Earnings

By James Florence, Diamond Certified Program Reporter

MOUNTAIN VIEW — With an educational background in horticulture, Jim Darling originally planned to pursue a career in the landscaping industry. Little did he know, that was merely a stepping stone to a bigger professional opportunity. “My brother-in-law, Jim Meredith, started J & M Termite Control, Inc. in 1973,” he says. “Soon after, he talked to me about coming to work for him, but I was more interested in developing my landscaping career. Later, the landscape business partnership I was in wasn’t working out very well, so I decided to take him up on his offer. Eventually, he put me in charge of the office, and when he retired in 2005, I bought the company from him.”

Today, as owner of J & M Termite Control, Jim says the one aspect of his job he enjoys more than dealing with termites is dealing with people. “I like the social interaction of going to people’s homes and meeting them. A lot of our business is real estate inspections, so it’s always interesting to talk to people about their circumstances.”

A lifetime resident of the Bay Area, Jim lives in Pleasanton with his wife, Donna, where he appreciates the temperate climate. “Here on the Peninsula, we have some of the best weather in the world,” he says. “When I was in the Army, I had the opportunity to see a lot of the United States, which convinced me that where I came from was one of the best places to live.”

Outside of work, Jim engages in a variety of pastimes, particularly ones that take place outdoors. “We have a cabin in the mountains where we go to relax and kayak,” he says. “I also enjoy gardening at home, which goes back to my horticultural background.” Additionally, Jim likes spending time with his grown sons, Kevin and Scott. “My older son, Kevin, is a deputy sheriff in Sacramento County and has two sons, so we enjoy getting together with them as often as we can. My younger son, Scott, works in the pest control industry. He worked here at J & M for about 20 years, and he’s currently working in the Los Angeles area.”

In his professional career, Jim espouses the importance of professional integrity. “I believe in doing the best job you can and being honest and straightforward with people,” he says. “After more than 40 years in business, this company has earned a very good reputation, but we have to keep earning it every day.”

When asked the first thing he’d do if he were to retire tomorrow, Jim says he’d hit the open road. “We have a big SUV that doesn’t have a whole lot of miles on it, and I think it’d be fun to take it for a road trip. I’ve always wanted to go to Glacier National Park, so I’d probably drive there.”

Ask Me Anything!

Q: Do you have a favorite local restaurant?
A: I like brew pubs and pub food, so two of my favorites are Main Street Brewery and Redcoats, both of which are located in Pleasanton.

Q: What’s your favorite thing to do on a rainy day?
A: Read or work on whatever home improvement project I have going.

Q: If you could live in the city or the country, which would you choose?
A: The country.

Q: Do you collect anything?
A: I collect different types of weather thermometers. Ever since I was a pilot in the military, weather has been a hobby of mine.

Q: Pancakes or waffles?
A: Pancakes. We always make them when we’re up at our cabin.

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Expert articles
  • Identifying Signs of Termite Infestation

    MOUNTAIN VIEW — Termites are a constant concern for Bay Area homeowners, which is why it’s a good idea to be aware of typical signs of infestation. One of the most common indicators of termite activity is tiny wood granules, which are often situated in piles on windowsills and other areas. These granules are the byproduct of drywood termites eating away at a home’s structural wood, so if you see them, you should immediately call a termite professional.

    Another sign of termite activity is mud tubes, although they indicate an entirely different species of termite at work: subterranean termites. Mud tubes are tiny holes created by subterranean termites as they travel from their underground nests up to the surface in search of sustenance. They’re commonly found along foundation cracks, beneath flooring, around baseboards, and behind siding and plumbing fixtures.

    Whether or not you’ve observed evidence of termite activity in your home, it’s recommended to have a professional inspection every two to five years. By taking this preventative step, you’ll allow for the detection of termite activity long before it becomes a full-blown problem.

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Expert video tip

Video: Signs of Termite Infestation

Complete Video Transcription:

MOUNTAIN VIEW — Host, Sarah Rutan: The key to identifying a termite infestation in your home is knowing what signs to look for. Today we’re in Mountain View with Diamond Certified Expert Contributor Jim Darling of J & M Termite Control to learn more.

Diamond Certified Expert Contributor, Jim Darling: To help you protect your own home, you could be looking for evidence such as little granulated droppings that are wood colored that’ll be either scattered or in piles. They indicate the drywood termite. Or, mud shelter tubes indicating subterranean termites. Whether or not you have such evidence, we recommend inspections every two to five years to help you protect your home.

Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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J & M Termite Control WEBSITE AND EXTERNAL FEED
COMPANY WEBSITE
www.jmtermite.com
Diamond Certified RATINGS ON J & M Termite Control
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 309 VERIFIED CUSTOMERS i
J & M Termite Control : Average 8.9 out of 10 based on 309 unique customer surveys of customer satisfaction.

Lena F.

VERIFIED J & M Termite Control CUSTOMER

1 of 309

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very professional and they provided a good quality service.

They were on time.

Aran D.

VERIFIED J & M Termite Control CUSTOMER

2 of 309

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'm completely neutral. I haven't thought about them since we bought the house.

We hired them, they did their thing, and they left.

Abigail A.

VERIFIED J & M Termite Control CUSTOMER

3 of 309

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have been using the company since they began and will always go to them.

They are professional and they have great communication skills, and they show up when they say they will, so they're reliable.

Leona M.

VERIFIED J & M Termite Control CUSTOMER

4 of 309

Quality 10
10 10
Loyalty Yes
CRITIQUE

They explained things very well and did a very good job at a reasonable price.

The problem went away.

Dave R.

VERIFIED J & M Termite Control CUSTOMER

5 of 309

Quality 10
10 10
Loyalty Yes
CRITIQUE

They seem to know what to do.

I believe the staff was helpful. It was a simple fix.

Amy S.

VERIFIED J & M Termite Control CUSTOMER

6 of 309

Quality 10
10 10
Loyalty Yes
CRITIQUE

It's a very experienced and reliable provider.

They're very customer service oriented and very reliable.

Melaya B.

VERIFIED J & M Termite Control CUSTOMER

7 of 309

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did an excellent job.

They did the work on time and everything was good.

Bill W.

VERIFIED J & M Termite Control CUSTOMER

8 of 309

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell them about their competence and accuracy.

The lady who answers the phone is very polite, and historically, I have record of them always being on time.

Linda F.

VERIFIED J & M Termite Control CUSTOMER

9 of 309

Quality 10
10 10
Loyalty Yes
CRITIQUE

We have used them several times and they are very thorough and knowledgeable.

They are thorough and knowledgeable. I thought it was pretty good.

Elaine C.

VERIFIED J & M Termite Control CUSTOMER

10 of 309

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a home inspection for us and did a great job. They were very thorough and the pricing was reasonable.

The thorough job the inspector did

William W.

VERIFIED J & M Termite Control CUSTOMER

11 of 309

Quality 10
10 10
Loyalty Yes
CRITIQUE

I use them, so other people should use them.

They are very efficient and get the job done quickly.

Jim Y.

VERIFIED J & M Termite Control CUSTOMER

12 of 309

Quality 10
10 10
Loyalty Yes
CRITIQUE

They basically were professional and on time and delivered what they said they would deliver.

They provided a good service in a professional manner.

Matt B.

VERIFIED J & M Termite Control CUSTOMER

13 of 309

Quality 10
10 10
Loyalty Yes
CRITIQUE

They made the process really easy. The guy who came out to do the inspection was super thorough and he provided great information. They did the work while we were out of town and when we had questions they were super responsive.

I liked how responsive they were when we had questions.

Helen M.

VERIFIED J & M Termite Control CUSTOMER

14 of 309

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a very thorough job and there is no cutting corners.

They are very friendly, easy to work with, and thorough.

Hamilton C.

VERIFIED J & M Termite Control CUSTOMER

15 of 309

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were reliable.

When I had a question, they answered it promptly. They did the job well and I have no complaints.

Amy S.

VERIFIED J & M Termite Control CUSTOMER

16 of 309

Quality 10
10 10
Loyalty Yes
CRITIQUE

I completely trust them and I would definitely use them again.

I think their assessments are accurate and thorough. They just do a very good job.

Andrew G.

VERIFIED J & M Termite Control CUSTOMER

17 of 309

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very professional, reliable, and good quality work

Professional

Anne J.

VERIFIED J & M Termite Control CUSTOMER

18 of 309

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very professional, thorough, and they knew what they were doing.

They knew what they were doing.

Diane C.

VERIFIED J & M Termite Control CUSTOMER

19 of 309

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they are thorough, professional, and timely.

They ended up finding a leak that our previous termite guy had missed.

Erika C.

VERIFIED J & M Termite Control CUSTOMER

20 of 309

Quality 10
10 10
Loyalty Yes
CRITIQUE

They got the job done.

They were friendly and efficient.

Read All 309 Survey Responses at Ratings View