Independently Rated Highest in Quality
T h i r t e e n t h
Consecutive Year
Originally Earned:
January 2005
We declare that J & M Termite Control HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #588
(650) 530-0987
(408) 874-6926

J & M Termite Control provides structural inspections, damage repairs and pest control services for residential and commercial clients throughout the Mountain View area. In addition to combating termite and wood pest infestations with fumigation, chemical, and microwave treatments, the company can create inspection reports for real estate agents and property buyers/sellers.

Owner Jim Darling established J & M Termite Control in 1973 to offer prompt, reliable termite removal services to his community. Mr. Darling says he’s been able to maintain his business for so many years because of word-of-mouth referrals from satisfied homeowners and realtors. “Even though we’re a smaller company, our clients come back to us because they trust our expertise. Sometimes, larger termite and pest control firms don’t have the desire to cater to the real estate industry.”

J & M Termite Control’s employees are all licensed by the Structural Pest Control Board, which regulates industry practices such as infestation identification, inspection reports, estimates and bids, the use of chemical and mechanical eradication devices, and more.

Company Philosophy

“We’ve earned a reputation for being a termite company that can be counted on to provide outstanding service, and we aim to keep that reputation by staying committed to our ideals. We take great pride in our work, and we fully understand that we must continue to earn and maintain our customers’ trust with each passing day.”

Serving Santa Clara, San Mateo, and Alameda Counties

Structural Inspections & Repair
Localized Treatments & Fumigations
Preventative Subterranean Termite Control Treatments
Deck & Bathroom Repairs

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for termite control companies that have earned the prestigious Diamond Certified award. For J & M Termite Control, the keys to achieving and maintaining high levels of customer satisfaction are simple: take an old-fashioned business approach to each project and emphasize quality every...

Frequently Asked Questions

Q: Can you repair termite damage?
A: "Yes, we can provide repairs and rebuild areas that have been damaged by termites, water or dry rot. "
Q: What types of termites are in this area?
A: "In Northern California, there are two types of termites: drywood and subterranean. Drywood termites live in wood—when they show up in your home, there’s no way to tell where the colony is without dismantling the house, so fumigat...
Q: Why can’t you provide termite control or extermination without doing an inspection first?
A: "California law says we must do an inspection before we can move forward with control or repair work on a property. We also like to perform inspections so we know exactly what needs to be done. We can do a complete inspection of the entire ho...

Industry Info

When it comes to preventing termite infestations, an ounce of prevention is worth a pound of cure.
No one wants termites in their home or business, but do you know how to prevent an infestation from occurring in the first place? Termite extermination and fumigation can be expensive (and repairing termite damage can be even more costly), so...
Findings based on statistically reliable research from 309 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
96%
n = 309

Diamond Certified Qualification

Based on 309 customer surveys, we declare
J & M Termite Control
has passed all rating steps and has earned
The Diamond Certified Award
No. 588
Continuously qualified since January 2005.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Abigail A. Verified Customer Name
"They are professional and they have great communication skills, and they show up when they say they will, so they're reliable. "
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

J & M Termite Control
(650) 530-0987
(408) 874-6926
(650) 967-6324 fax
DCID6509695556

Mon – Fri: 8am – 4:30pm

Serving Santa Clara, San Mateo, and Alameda Counties

Scott Darling, General Manager; Jim Darling, Owner
42
PR-5223
Liability Insurance, Workers' Compensation
1973
Structural Inspections & Repair, Localized Treatments & Fumigations, Preventative Subterranean Termite Control Treatments, Deck & Bathroom Repairs
Santa Clara Termite Control

Photo & Video Gallery

Survey Responses For

J & M Termite Control

J & M Termite Control: Average 8.9 out of 10 based on 309 unique customer surveys of customer satisfaction.
Abigail A. Verified J & M Termite Control Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I have been using the company since they began and will always go to them. "

"They are professional and they have great communication skills, and they show up when they say they will, so they're reliable. "

Lena F. Verified J & M Termite Control Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very professional and they provided a good quality service."

"They were on time."

Aran D. Verified J & M Termite Control Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I'm completely neutral. I haven't thought about them since we bought the house."

"We hired them, they did their thing, and they left."

Leona M. Verified J & M Termite Control Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They explained things very well and did a very good job at a reasonable price."

"The problem went away."

Dave R. Verified J & M Termite Control Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They seem to know what to do."

"I believe the staff was helpful. It was a simple fix."

Amy S. Verified J & M Termite Control Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It's a very experienced and reliable provider."

"They're very customer service oriented and very reliable."

Melaya B. Verified J & M Termite Control Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did an excellent job."

"They did the work on time and everything was good."

Bill W. Verified J & M Termite Control Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would tell them about their competence and accuracy."

"The lady who answers the phone is very polite, and historically, I have record of them always being on time."

Linda F. Verified J & M Termite Control Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"We have used them several times and they are very thorough and knowledgeable."

"They are thorough and knowledgeable. I thought it was pretty good."

Elaine C. Verified J & M Termite Control Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did a home inspection for us and did a great job. They were very thorough and the pricing was reasonable."

"The thorough job the inspector did"

William W. Verified J & M Termite Control Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I use them, so other people should use them."

"They are very efficient and get the job done quickly. "

Jim Y. Verified J & M Termite Control Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They basically were professional and on time and delivered what they said they would deliver."

"They provided a good service in a professional manner."

Matt B. Verified J & M Termite Control Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They made the process really easy. The guy who came out to do the inspection was super thorough and he provided great information. They did the work while we were out of town and when we had questions they were super responsive. "

"I liked how responsive they were when we had questions."

Helen M. Verified J & M Termite Control Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do a very thorough job and there is no cutting corners."

"They are very friendly, easy to work with, and thorough."

Hamilton C. Verified J & M Termite Control Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were reliable."

"When I had a question, they answered it promptly. They did the job well and I have no complaints."

Amy S. Verified J & M Termite Control Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I completely trust them and I would definitely use them again."

"I think their assessments are accurate and thorough. They just do a very good job."

Andrew G. Verified J & M Termite Control Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Very professional, reliable, and good quality work"

"Professional"

Anne J. Verified J & M Termite Control Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Very professional, thorough, and they knew what they were doing."

"They knew what they were doing."

Diane C. Verified J & M Termite Control Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I think they are thorough, professional, and timely."

"They ended up finding a leak that our previous termite guy had missed."

Erika C. Verified J & M Termite Control Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They got the job done."

"They were friendly and efficient."