Independently Rated Highest in Quality
Originally Earned:
September 2016
We declare that Interim HealthCare of Santa Rosa HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #2389
(707) 659-6995
2200 Range Avenue, Suite 102
Santa Rosa, CA 95403
Cathy Olsen, Owner

Interim HealthCare of Santa Rosa provides a variety of in-home care services for the elderly, those recovering from medical procedures and people with injuries throughout Sonoma County. The company maintains a staff of experienced caregivers who have the training to handle everything from respite care to Alzheimer’s and Parkinson’s disease care, and it also offers medical staffing services to hospitals, nursing homes, and other health care facilities that need short-term help.

Owner Cathy Olsen credits much of Interim HealthCare of Santa Rosa's success to its compassionate approach to in-home care. “We understand how stressful these situations can be for individuals and their families, so we focus on developing relationships with our clients and making things as easy as possible for them,” she says. “Once we determine what a client wants, that’s exactly what we provide.”

Interim HealthCare of Santa Rosa matches every client with a caregiver that meets their expectations and personal preferences, which Ms. Olsen says is important for providing comfort and peace of mind. “Forming personal connections with our clients is one of our top priorities, so we put a lot of effort into ensuring the relationship works on both sides. Our home care experts work with integrity and take pride in making a difference.” 

Company Philosophy

“We strive to provide our clients with the best possible care, and we accomplish that by focusing on their needs and treating them with dignity and respect. Ultimately, our mission is to improve people’s lives and make sure they feel safe and comfortable in their own homes.”

Serving Sonoma and Western Napa Counties

Respite Care
Alzheimer’s & Dementia Care
Parkinson’s Disease Care
Personal Care & Support
Medical Staffing

Critical Systems Technology
Interim Connect

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for home care providers that have earned the prestigious Diamond Certified award. For Interim HealthCare of Santa Rosa, the most effective way to keep customers satisfied is to take a holistic approach to caring for them. “We consider home care to be much more than just housekeeping and...

Frequently Asked Questions

Q: What does your home care service entail?
A: "Essentially, we provide non-medical, hands-on personal care. Often, we’re doing things that the client’s family had previously done, like taking care of the home, daily hygiene and transportation to appointments. We also provide...
Q: What steps do you take to screen your employees?
A: "We take all the mandatory steps, including fingerprinting, conducting a full criminal background check and testing for tuberculosis. We also take steps that aren’t required by California, such as drug screening and checking references....
Q: What if I don’t like my caregiver?
A: "If you don’t like your caregiver, we’ll make the change with no hassle at all. Maybe your personalities clash or the caregiver reminds you of someone you don’t like. Either way, if it’s not a good fit, we’ll res...

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Industry Info

If you’re thinking about hiring a home care provider, make sure you’re aware of recent regulatory changes in the industry.
On January 1, 2016, California’s Home Care Services Consumer Protection Act went into effect. Created in response to the rising incidences of elder abuse cases in home care settings, the act implements new requirements for agencies that...
Findings based on statistically reliable research from 14 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
100%
n = 14

Diamond Certified Qualification

Based on 14 customer surveys, we declare
Interim HealthCare of Santa Rosa
has passed all rating steps and has earned
The Diamond Certified Award
No. 2389
Continuously qualified since September 2016.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Kauua Verified Customer Name
"The quality of the work"
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Interim HealthCare of Santa Rosa
2200 Range Avenue, Suite 102
Santa Rosa, CA 95403
(707) 659-6995
DCID7072002260

Mon – Fri: 8am – 5pm
On-Call 24/7

Serving Sonoma and Western Napa Counties

Cathy Olsen, Owner
10
51-56
California Association for Health Services at Home (CAHSAH) Certified, Certified Senior Advisor (CSA)
494700007
Liability Insurance, Workers' Compensation
Alzheimer’s Association, Business Networking International (BNI), Santa Rosa Chamber of Commerce
Interim HealthCare New Franchise of the Year 2015
2014
Respite Care, Alzheimer’s & Dementia Care, Parkinson’s Disease Care, Personal Care & Support, Medical Staffing
Critical Systems Technology, Interim Connect
Individuals Recovering from Medical Procedures, Individuals with Injuries, People with Dementia, Senior Citizens
Sonoma Home Care

Photo & Video Gallery

Survey Responses For

Interim HealthCare of Santa Rosa

Interim HealthCare of Santa Rosa: Average 9.5 out of 10 based on 14 unique customer surveys of customer satisfaction.
Kauua Verified Interim HealthCare of Santa Rosa Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did a really good job. The people who came to the house were very nice. Julian, a man from Kenya, is who sticks out the most, he was a good-hearted man who did a great job."

"The quality of the work"

Katy S Verified Interim HealthCare of Santa Rosa Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The owner really cares and is hands-on with what is going on with all the clients. The caregivers are compassionate and caring. It is a really good team of people they have."

"The quality of service"

Debbie H. Verified Interim HealthCare of Santa Rosa Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very attentive, quick to respond, and provide top-notch care."

"Their attentiveness"

Claudia Verified Interim HealthCare of Santa Rosa Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Cathy was great and all the caregivers were fine too. I have told a lot of people that we were very happy with the service we got from Interim Healthcare. The best part was that Cathy was always so willing to change hours, people, or anything at the drop of a hat, all we had to do, was ask and she was on it. It was very easy to work with everyone there."

"The personal touch, even when my mom went into the hospital, I got phone calls every day from her last caregiver to see how she was doing. Everyone really seemed to care. We were very happy."

Susan S. Verified Interim HealthCare of Santa Rosa Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Everyone who came to take care of me was excellent and I don't have any complaints."

"They took very good care of me and I was very sick. "

Jason D. Verified Interim HealthCare of Santa Rosa Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It is great value for the help that you would need and it is a perfect company to hire."

"The service was better than described. The person who helped out after my surgery was really on top of it and anything he could do to make my life easier he did, it was amazing, I was really impressed. The entire process was seamless, efficient, and the care provided was above my expectations."

Floyd H. Verified Interim HealthCare of Santa Rosa Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would tell others that they are reliable, personable, caring, and all those things that are important when you are in a situation when you need this kind of help. I found Cathy to be warm and businesslike, and able to mix the two and be what you need. I have used them as a resource and have referred others to Cathy."

"I would tell others that they are reliable, personable, caring, and all those things that are important when you are in a situation when you need this kind of help. I found Cathy to be warm and businesslike, and able to mix the two and be what you need. I have used them as a resource and have referred others to Cathy. I am just happy with what they are and I feel they adapt as they need to, they are doing fine."

Lanore R. Verified Interim HealthCare of Santa Rosa Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very professional and they go the extra mile. They were very particular about matching my dad with the right caregivers. They kept saying, if it doesn't work out, let them know so they could send someone else out he might be happier with. Not only did they know their job, they were really concerned that my dad was happy with the personality of the help. You want to make sure you can trust and get along with the caregivers."

"They went the extra mile to make sure the patient was happy with who they sent, they were very skilled and knew what they were doing, and worked within the scope of their practice. They knew what they could and could not do and would refer out if needed. They didn't bend the rules. They were also very responsive."

Dan P. Verified Interim HealthCare of Santa Rosa Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Absolute quality people and very caring"

"Every single one of the caregivers gives you the impression that they really do care, it is not just a job."

Meredith Verified Interim HealthCare of Santa Rosa Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"It was available, prompt, and professional. We were visiting from out-of-state and my mother broke her leg, we needed respite care since we were far away. It was a relief to have that extra level of care."

"The responsiveness, they filled every need that we had it was completely satisfactory."

Barbara M. Verified Interim HealthCare of Santa Rosa Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They went out of their way to be caring and to help my mom when she needed it most. We really appreciated what they did for us."

"Their flexibility"

Karen C. Verified Interim HealthCare of Santa Rosa Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"Based on the relationship I had with Cathy and the caregiver for my mom, they were absolutely great, very open, they listened, and tried to do the best for my mom. "

"The fact that they listen, I felt confident in what they were going to do for my mom. I really thought they did a great job. Cathy Olsen and the caregiver were great."

Karen L. Verified Interim HealthCare of Santa Rosa Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"The main thing is that it is expensive, but I understand people have to eat."

"The fact that it was someone who could really help me, I had errands to run and things like that."

Ina M. Verified Interim HealthCare of Santa Rosa Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"To go for it, they do a great job."

"Everything, they've done a wonderful job."