Independently Rated Highest in Quality
F o u r t e e n t h
Consecutive Year
Originally Earned:
August 2004
We declare that Innovative Mechanical, Inc. HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #461
(650) 583-8222

Innovative Mechanical’s staff is dedicated to customer service.

Innovative Mechanical, Inc. provides residential and commercial heating and air conditioning (HVAC) services for clients throughout the San Francisco Peninsula. The company installs and repairs furnaces and air conditioning systems, installs air filtration and ventilation systems, fabricates and installs galvanized and copper sheet metal, and more.

President Kenneth Morando has more than 30 years’ experience working in the HVAC industry. He founded Innovative Mechanical in 1984 to help Bay Area residents find the right home comfort systems to fit their needs and budgets. “More than 80 percent of our client base is comprised of repeat customers,” says Mr. Morando. “Our biggest goal is to keep them happy.”

Innovative Mechanical has adopted several Green business practices—it offers eco-friendly cleaning; “e-recycles” its high-tech products; and recycles paper, plastic, glass, aluminum, and construction and demolition debris. It’s also a member of Bay Area organization Build it Green and employs Certified Green Building professionals.

Company Philosophy

“We’re dedicated to providing quality customer service, and we strive to build lifetime relationships with our customers while remaining a leader in the HVAC industry.”

Serving San Francisco and the Peninsula

Air Conditioning Service and Repairs
Heating Service and Repairs
Air Conditioning/Heating Installations
Sheet Metal
Ductwork
Air Filtration and Ventilation Systems

Carrier
Carrier
Lennox
Lennox
Rheem
Rheem
Trane
Trane

Comparative Summary

Founded in 1984, Innovative Mechanical has operated from the same South San Francisco location for the past 25 years. The company specializes in residential and commercial heating and air conditioning systems and services. They also fabricate and install sheet metal flashing, gutters, and many other metal products. Owner Kenneth Morando prides himself on customer service and follow-up. After...

Frequently Asked Questions

Q: Can I help my allergies through cleaner air in my home?
A: "With air filtration system, adding a filter to your heating system will definitely reduce the amount of allergens and pollution that gets into your home. Depending on what you’re allergic to, this could help a great deal."
Q: How can you save me money on my energy bill?
A: "One great way is a new furnace. Replacing a 20- or 30-year-old furnace with a high efficiency model can save 30 percent on your energy bills."
Q: How often should furnaces be replaced?
A: "Depending on the make and model, usually after 20 years."

Industry Info

The most common problem with heating and air conditioning systems is people taking them for granted.
If a flashlight or a toaster breaks, you replace it. But it never occurs to many people that the same holds true for the most expensive equipment in your home: your heating and air conditioning systems.“Those items are only going to be...
Findings based on statistically reliable research from 319 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
95%
n = 319

Diamond Certified Qualification

Based on 319 customer surveys, we declare
Innovative Mechanical, Inc.
has passed all rating steps and has earned
The Diamond Certified Award
No. 461
Continuously qualified since August 2004.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Abigail G. Verified Customer Name
"They were very honest and they explained what the problem and they fixed what I had done wrong."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Innovative Mechanical, Inc.
(650) 583-8222
(650) 583-4761 fax

Mon – Fri: 7:30am – 4pm
24-Hour Emergency Service

Serving San Francisco and the Peninsula

Kenneth J. Morando, President; Stephanie Cunich, Marketing Director
28
32
EPA Lead-Safe Certified
468809
Liability Insurance, Workers' Compensation
Better Business Bureau, Build it Green, Sheet Metal and Air Conditioning Contractors’ National Association (SMACNA), U.S. Green Building Council
SMACNA Safety award
1984
Air Conditioning Service and Repairs, Heating Service and Repairs, Air Conditioning/Heating Installations, Sheet Metal, Ductwork, Air Filtration and Ventilation Systems
Carrier, Lennox, Rheem, Trane
Commercial, Residential
1-Year Warranty on Parts and Labor

Photo & Video Gallery

Survey Responses For

Innovative Mechanical, Inc.

Innovative Mechanical, Inc.: Average 9.1 out of 10 based on 319 unique customer surveys of customer satisfaction.
Abigail G. Verified Innovative Mechanical, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would give them their number and tell them to go there."

"They were very honest and they explained what the problem and they fixed what I had done wrong."

Charles K. Verified Innovative Mechanical, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do a very satisfactory job. "

"They're timely, honest, and have good customer service. They're responsive."

Charles W. Verified Innovative Mechanical, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would say everyone needs to have air filtration in their home. "

"They're responsive and they know what they're doing. "

Dale M. Verified Innovative Mechanical, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They offer a top-notch service and use quality materials."

"I don't know. Everything was just good. I haven't had anything go wrong, so that means they must have done things right."

Dan Q. Verified Innovative Mechanical, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are on time. They get in and out very quickly. They do a good job."

"I expected them to be a quality company and they were."

Gene M. Verified Innovative Mechanical, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I usually don't recommend companies so unless someone asked I wouldn't tell them anything. "

"I am very pleased with their service. The system that they put in for me still works."

Helen H. Verified Innovative Mechanical, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were prompt, clean, and answered all of my questions. They seemed to be very knowledgeable in their field of work."

"They have a great deal of knowledge in what they do. The furnace that they installed is still working very nicely, and it's been a year and a half now. I can really see that they install only the best quality material."

Jonathan H. Verified Innovative Mechanical, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would say that they were very respectful and clean. They didn't pressure us to buy anything."

"They seemed very trustworthy."

Kristine H. Verified Innovative Mechanical, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The service was efficient and they were on time for the appointment. "

"I liked the end result. It was exactly what I was expecting to get. I'm very satisfied."

Les G. Verified Innovative Mechanical, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very quick and unobtrusive."

"The ease in which the installation was completed, quality work and quality product."

Chad . Verified Innovative Mechanical, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They really took care of me from beginning to end. They're very willing to help."

"They were available, on time, and thorough."

Melissa F. Verified Innovative Mechanical, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend them. "

"They got the job done right the first time around. There hasn't been any issues or glitches with what they did for us. They're communicative, thorough, and reliable."

Mike P. Verified Innovative Mechanical, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very responsive, easy to deal with, and every time the job has been done properly the first time, from the cleaning a heater to adding a gutter in a downspout."

"I think it would be their craftsmanship."

Nancy F. Verified Innovative Mechanical, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would tell a friend that they do an excellent job, and they're pretty reasonable in price."

"I liked working with Terry, the gentleman who came to my home. He came prepared to do the job and completed it ahead of schedule. He was professional, helpful, and personable."

Nino F. Verified Innovative Mechanical, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Good value"

"They were really fast. The job was finished in 45 minutes and they weren't too expensive."

Noelle M. Verified Innovative Mechanical, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do quality work. "

"They come out immediately to perform the service. They're courteous, responsible, and straightforward."

Norman J. Verified Innovative Mechanical, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I think they're reliable and their work is excellent."

"When I schedule an appointment, they show up on time. They have always done the job to my satisfaction."

Robert B. Verified Innovative Mechanical, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are a real class act."

"They diagnose the problem accurately and perform the job quickly. "

Shahmir M. Verified Innovative Mechanical, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very professional, they use very high-end equipment, and the product is very high end. They are very nice and honest people. I trust them."

"I don't feel like they are just trying to sell me. I feel like they have my best interests at heart, which is why I do so much business with them."

Aaron M. Verified Innovative Mechanical, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are prompt, fair on pricing and they did the work on time."

"They gave me a fair price and did the job up to my expectations."