DIAMOND CERTIFIED COMPANY REPORT
Innovative Mechanical, Inc.
(650) 469-3912
(415) 669-4985
80 TanForan Avenue, Unit 7
S. San Francisco, CA 94080
S. San Francisco, CA 94080
Innovative Mechanical’s staff can install everything from HVAC systems to sheet metal.
Innovative Mechanical, Inc. provides residential and commercial heating and air conditioning (HVAC) services for clients throughout the San Francisco Peninsula. The company installs and repairs furnaces and air conditioning systems, performs home energy audits, installs air filtration and purification systems, and more. It can also fabricate and install galvanized and copper sheet metal, flashing and gutters.
Owner Kenneth Morando has more than 30 years’ experience working in the HVAC industry. He founded Innovative Mechanical in 1984 to help Bay Area residents find the right home comfort systems to fit their needs and budgets. “More than 80 percent of our client base is comprised of repeat customers,” says Mr. Morando. “Our biggest goal is to keep them happy.”
Innovative Mechanical has adopted several Green business practices—it offers eco-friendly cleaning; “e-recycles” its high-tech products; and recycles paper, plastic, glass, aluminum, and construction and demolition debris. It’s also a member of Bay Area organization Build it Green and employs Certified Green Building professionals.
Company Philosophy
“We’re dedicated to providing quality customer service, and we strive to build lifetime relationships with our customers while remaining a leader in the HVAC industry.”
Serving all of San Mateo County and San Francisco including Redwood City, Daly City, S San Francisco, Richmond District, Sunset and Mission District.
Air Conditioning Service and Repairs
Heating Service & Repairs
Air Conditioning/Heating Installations
Sheet Metal and Copper Flashing
Downspouts
Gutters
Ductwork
Furnace Efficiency Audits
Carrier
Rheem
Trane
Comparative Summary
Founded in 1984, Innovative Mechanical has operated from the same South San Francisco location for the past 25 years. The company specializes in residential and commercial heating and air conditioning systems and services. They also fabricate and install sheet metal flashing, gutters, and many other metal products.
Owner Kenneth Morando prides himself on customer service and follow-up. After...
Frequently Asked Questions
Q: How can you save me money on my energy bill?
A: "One great way is a new furnace. Replacing a 20- or 30-year-old furnace with a high efficiency model can save 30 percent on your energy bills."
Q: Can I help my allergies through cleaner air in my home?
A: "With air filtration system, adding a filter to your heating system will definitely reduce the amount of allergens and pollution that gets into your home. Depending on what you’re allergic to, this could help a great deal."
Q: How often should furnaces be replaced?
A: "Depending on the make and model, usually after 20 years."
Map
Javascript is required to view this map.
Industry Info
|
The most common problem with heating and air conditioning systems is people taking them for granted.
If a flashlight or a toaster breaks, you replace it. But it never occurs to many people that the same holds true for the most expensive equipment in your home: your heating and air conditioning systems.“Those items are only going to be...
|
Findings based on statistically reliable research from 294 surveys
Customer Satisfaction
Company Credentials
Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File
Legal & Finance
Customer Loyalty
95%
n = 294
Diamond Certified Qualification
Based on 294 customer surveys, we declare
Innovative Mechanical, Inc.
has passed all rating steps and has earned
The Diamond Certified Award
The Diamond Certified Award
No. 461
Continuously qualified since August 2004.
David Pak
Director of Ratings Research
American Ratings Corporation
Director of Ratings Research
American Ratings Corporation
Verbatim Survey Responses From Only Verified Customers
Aaron M. Verified Customer Name
"They gave me a fair price and did the job up to my expectations."
Research conducted by American Ratings Corporation. Ratings Methodology
Diamond Certified® Video Profile
Company Capabilities Table
Innovative Mechanical, Inc.
80 TanForan Avenue, Unit 7
S. San Francisco, CA 94080
S. San Francisco, CA 94080
(650) 469-3912
(415) 669-4985
(650) 583-4761 fax
(415) 669-4985
(650) 583-4761 fax
DCID6505838222
Mon - Fri: 7:30am - 4pm
24-Hour Emergency Service
Serving all of San Mateo County and San Francisco including Redwood City, Daly City, S San Francisco, Richmond District, Sunset and Mission District.
Kenneth J. Morando
25
32
Certified Trane Dealer, Leed Certified, NATE Certified
468809
Liability Insurance, Worker's Compensation
Better Business Bureau, Build it Green, SMACNA, U.S. Green Building Council
SMACNA Safety award
1984
Air Conditioning Service and Repairs, Heating Service & Repairs, Air Conditioning/Heating Installations, Sheet Metal and Copper Flashing, Downspouts, Gutters, Ductwork, Furnace Efficiency Audits
Carrier, Rheem, Trane
Residential and Commercial
Photo & Video Gallery
Innovative Mechanical, Inc.
Innovative Mechanical, Inc.
Innovative Mechanical, Inc.
Innovative Mechanical, Inc.
Innovative Mechanical, Inc.
Innovative Mechanical, Inc.
Innovative Mechanical, Inc.
Innovative Mechanical, Inc.
Innovative Mechanical, Inc.
Innovative Mechanical, Inc.
Innovative Mechanical, Inc.
Innovative Mechanical, Inc.
Innovative Mechanical, Inc.
Innovative Mechanical, Inc.
Innovative Mechanical, Inc.
Innovative Mechanical, Inc.
Innovative Mechanical, Inc.
Innovative Mechanical, Inc.
Innovative Mechanical, Inc.
Innovative Mechanical, Inc.
Innovative Mechanical, Inc.
Innovative Mechanical, Inc.
Survey Responses For
Innovative Mechanical, Inc.
Innovative Mechanical, Inc.: based on 294 unique customer surveys of these open ended questions.
Q1Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Customer Satisfaction Rating
Q2Survey Question: If you need this product or service in the future, would you use this company again?
Customer's Intent to Return
Q3 & Q4Survey Question: When you think about this company, what would you like to tell other consumers? What did you like best about this company?
Verbatim Customer Survey Response Based on Last Purchase Experience
Aaron M. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They are prompt, fair on pricing and they did the work on time."
"They gave me a fair price and did the job up to my expectations."Anne S. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"That they are professional and knowledgeable."
"I like the service and the people. I've used them for years"Art M. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"Good quality I guess. I didn't really shop around and see if there was a cheaper rate out there. They were professional, courteous, and prompt. They answered my questions. They did it on time. Quality is important to me. They delivered. "
"The feeling that I sort of made the right choice in calling them. I called, I asked for a quote, they came by. They said this is what it would cost. I felt like I made the right decision and they did a great job. I had no buyers remorse. The value they delivered was well worth the price. I didn't have to call them back, they did it right."David C. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They were very honest and upfront with any estimates they have to offer, regarding any repairs that they may need."
"They were very responsive, they were available right away, they were very upfront with estimates, with service and backup. They were very honest people."Estella H. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"Tell them they the did a good job and I liked them."
"They did very good work. They tried to explain things and they were very helpful."Helaine D. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"Use them."
"They did a good job. They have been very good, very responsive. When I called, they answered. They made an appointment in a reasonable amount of time. The technician came on time. It was a reasonable job and he checked out everything he should of."Janice M. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They do a good job, the estimate was accurate, they were helpful, and they knew what they were doing."
"They did a good job, they were clean and professional"Jim S. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"Competent, good workmanship, nice people."
"They knew what they were doing. They did the job right."Joe R. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"I would highly recommend them."
"The whole process from initial evaluation through the innovation. They clean up and the whole process was great. I liked everything. There wasn't anything I didn't like. They were great."Lorrie M. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They responded very promptly, they came out that day, they solved my problem. They were clean, neat, polite and I thought they were reasonably priced."
"They came the same day I called. My furnace was broken and I was happy to have them come out right away since I think it was winter. Sometimes you have to wait a couple of days before a service but they came out right away."Mary R. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"The person who came out here was very helpful, very knowledgeable, very nice, very agreeable."
"I liked Steve. He knew his job, he was very intelligent, he got right to it, he saw what was wrong, acted on what was wrong, and he was right."Selena L. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They are good."
"They do good work."Mike D. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"Honest, straightforward, and no nonsense."
"It's not a big bureaucracy, you don't need to go through lots of layers to get something to happen. You just pick up the phone and call. I like their personal touch."Robert J. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They came when they were supposed to come, they were personable, pleasant, and accommodating. They did an excellent job and I was very happy with them."
"I was just pleased overall and I was happy with every facet of their service."Amy L. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were professional, friendly, and very thorough."
Anne S. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were smart about doing what they needed to do. It was a great experience."
Arthur C. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are reliable. I have been using them for over twenty years. They are great."
Bill C. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The neatness in the way they put in the product, it was not a shoddy installation. The salesman took time to explain the different types of furnaces. When we asked him questions, he explained his answers. We were extremely satisfied with the man who installed the product. He was efficient, neat, clean, quiet, and he cleaned up after himself. The price was right. There was a follow-up to see if we were satisfied. Then, there were continued follow-ups to see if the furnace was working properly. I am a happy camper."
Bob P. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked everything, including their promptness and the employees who came out to do whatever was needed to be done. I liked their approach to the job. I liked how they discussed things and how they explained them to me. They were very good."
George N. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their technical knowledge, and I liked the respectful personalities of their service people."
George Y. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I thought they were really responsive to what I needed. After they finished the job, I had some other problems, and they responded to them, without charging me again. I am just very happy with the service they gave me."
Ian B. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They quickly understood what the problem was, and they wanted to solve it. The people they sent out were good communicators. They really tried to address the issue. They were great. Brian was really good."
Jane H. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their quick response and follow-up, they installed the furnace and did a super job doing it."
Jim R. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very polite on the phone, very responsive, and very fair. I was able to make an appointment very quickly when I needed one. They really tried to accommodate me."
Jimmy S. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their ability to explain everything they were going to do, install it, and do it properly"
Joel V. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were the whole package. They were very professional, prompt, and they worked very efficiently. They cleaned up afterwards. They accommodated a few changes that needed to be done after things started. They were very professional and very competent."
John D. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They knew what they were talking about. They replaced a bad air conditioner on our roof with a new one. They were reasonably priced. They were awesome. "
Ken Y. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very courteous and friendly. They did a pretty good job."
Kevin W. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were outstanding and very efficient. When I phoned in a request, they responded very quickly. A person from Innovative Mechanical met with me at my office to go over my options. From the initial contact to the final installation, they were excellent. They were really good. Their price was competitive for the service they provided, and they did it on time. They were excellent."
Lauren S. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were honest, they knew what they were doing, and they got the job done."
A.S. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their prompt service, and they were very courteous."
Al W. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He took his time, and he solved the problem. I enjoyed having him around."
Charles M. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They came on time and performed well."
Chris W. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"There were two things that I liked. I liked that they knew what they were doing and that they were responsive. We had a minor issue that they came back and took care of. I think that's good business anytime someone does that. "
H.C. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I've recommended them to my friends and family. So far, it's been good. When I called them, they came over and explained everything to us."
Jeanette B. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He was very efficient, and he didn"
John G. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The men were nice. They were clean and efficient. They didn't leave a mess."
Kerry B. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their promptness and efficiency, they did what they said they would do. "
Kimberly M. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were courteous and professional. The price was good too."
Larry Z. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The salesman was on time and very good. He got right back to me with the quote. The installers were very efficient. One of their guys, I can't remember his name, was really over the top excellent. I'm also in the contracting business and have already recommended them to others. They did a really good job from start to finish."
Maureen S. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They came on time, the price was good, and the workmen were clean. I just thought they did a great job."
Mike P. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They worked around my schedule, and the technician did a thorough job."
Murdo N. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're prompt, and they do the job."
James H. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"It was very efficient. They came right away. The price and the system were good. They were very friendly and helpful."
Jimmy K. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They actually were very particular. They checked each item's components."
Maureen M. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The workers arrived on time. They were very thorough."
Lydia M. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked their customer service and the people they sent out. They were reliable and on time. I felt like I could trust them in my home."
Kathryn M. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked that they really talked and explained things to me. I liked the time they spent on the phone talking to me."
Ralph P. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are very professional. They arrive on time, they do what they say they are going to do, and they do it well."
Kate R. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Steve was really good and very helpful. I felt he went the extra mile to resolve any issues I had."
Tom R. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did what they said they were going to do."
Michelle S. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their professionalism"
Dave S. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Customer service, as in personal contacts and responsiveness to calls"
Art S. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are extremely competent, very knowledgeable, and extremely polite. They run a very impressive organization. They take care of customers. They always keep us in mind. They don't overdue it. They don't give recommendations for things we don't need. I would recommend them to anybody."
Edwin T. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The overall service was great."
Marilyn W. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Kenneth explained everything to me upfront. He left it up to me if I wanted things put in or not. He was very knowledgeable."
Steve Z. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their professionalism, they were very thorough. They answered any questions I had before, during, and after. It worked out to be a little cheaper than the original bid. Everything has been working fine. I was very happy with them. They were neat, thorough, and clean. They showed some pride in their work."
Katie B. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Knowledge and responsive"
Bart E. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did a great job, and they went above and beyond what they were supposed to do."
Brett R. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were timely, and they stuck to the schedule that they had set up with me."
Chris M. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Price"
Chris R. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They finished the job quickly, and the quality of the materials they used were excellent. They were also open to any questions that I had."
Dan O. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did a great job for a great price. I was very impressed that they came out on the weekend to do the job."
Dan Q. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The estimator came out, set up the job, and the crew followed the estimate to the letter. They arrived to the job promptly and were ready to work. I was impressed by the fact that this was a family owned and operated business. I have used their services for several years and would highly recommend them. They do terrific work."
David J. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Very honest, straightforward, and reliable"
Gary C. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The crew they sent out was very professional and did a great job."
Jennifer O. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked their responsiveness and professionalism. The work they did for us was quality and it was completed in a timely manner. "
Jerry O. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very polite, the service guy was very nice, and they did a really good job."
John R. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were prompt, thorough, and professional. They came out ahead of time."
Judy J. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They always showed up on time and did good work."
Leo M. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their professionalism was great and so were the workers."
Maureen K. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their service"
Michael K. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were able to do what we wanted and made it happen. "
Miriam T. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Responsive, on time, and clean"
Patirck W. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were really straightforward in terms of communicating. They were easy to get hold of. We had a complicated set up, but they were able to get the job done with minimum hassles."
Pedersen R. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The convenience and service"
Pauline L. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were prompt and efficient. I also was impressed that they let me make payments."
Mike M. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They just did a professional job. Everything they did was first class."
Bertha H. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Sean is friendly, pleasant, and knowledgeable. "
Spring H. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They completed the job in one day."
Dan D. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very professional."
Tom R. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked the quality of the job. "
Jaime V. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're very straightforward and accommodating."
Victor D. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked the people who installed the furnace. They were professional, and they did a good job."
Darrell L. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were on time and professional."
Robert A. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They kept their word, and they were on schedule."
Susan C. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I think they were punctual, knowledgeable, and efficient."
Lily E. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Good service "
John S. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"It was a good experience all the way around."
Imelda D. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked the people. They were friendly and attentive."
Richard B. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were professional, fast, and efficient."
David S. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were quick and efficient."
Joan G. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are honest. "
Geri K. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The quality of their installation was excellent. They even got a compliment from PG&E. "
Debbi P. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I thought they were excellent in every way."
Michael B. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were reliable and on time."
Valerie B. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their service was fantastic. They came out quickly when I needed them, and they did a great job."
Daniel C. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The salesman knew I didn't know about the business, but he didn't try to sell me anything I didn"
Joelle L. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were fast."
Ed B. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were able to identify our needs, and they delivered what they said they would."
Natalie B. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The installation was pretty good. The heater itself is working perfectly, and everything looks good."
Dean C. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They just exceeded my expectations. They were professional, thorough, prompt, and they delivered exactly what they said they would."
Edward P. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Great workmanship and the floor was cleaner when he left than when he came. He did an excellent job, I couldn't ask for better. I worked for and HVAC company for years and was really impressed with the job he did. "
Steve T. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"We had a brief discussion about two jobs I needed done, I went away for two days and when I came back one of the jobs was complete. They exceeded my expectations."
William M. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I highly recommend them, the salesman was straightforward and made me feel comfortable about purchasing my first water heater."
Brett G. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He is very friendly and they took the time to answer all of my questions."
Gilbert H. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Shaun was terrific, Dennis was terrific, 2000 points a piece. The secretaries are wonderful. I had five contractors give five bids and my wife chose them so I thought I would get shafted. Not so, They were perfect;, the company, the people, the installer, the secretaries, everyone just made the whole experience very wonderful."
Phyllis B. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The sales rep that helped me was excellent. He helped make a thorough assessment on what I needed and he gave me the best customer service. I had to write a letter to management giving him credit for dealing with me because I am not the easiest person to work with."
Martin S. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Very responsive, good pricing, and the installer was very thorough."
Manuel P. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are very prompt, honest people. Very professional and very good."
Michelle B. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did what they said they would do."
Robert V. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did it in the time they quoted and in a timely manner."
Hal M. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very nice and very professional."
Rita B. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are very considerate and if there was anything that needed to be adjusted they would come right away."
John B. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their expertise and fast response. "
Jeff B. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their service was excellent, they cater to their customers, and the quality of their work was great. I have nothing but good things to say about them."
Irwin C. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were great, professional, on time, friendly and extremely helpful."
Pat L. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were polite and they did not pressure me. "
Alice C. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did the job and fixed the problem."
Steve C. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The price seemed to be right and they did the job right away."
Linda C. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They came out immediately when I needed them and they were very knowledgeable and friendly."
Kathy C. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very nice."
Shirley D. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They changed the filter and the man was very friendly."
Craig D. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"No comment"
Oscar B. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their service representative and installer were very professional."
Rosa B. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They came on time and explained everything. They were very clean and the salesperson was great."
Don B. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked the guy who came out and did the work; he was thorough and explained everything to me."
Matt B. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They came out when they were supposed to and came back when there was a problem and fixed it."
Jim M. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They fixed heating element in my old house and they did a good job. Also their prices were pretty reasonable."
Marilyn M. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They do their job."
Lorie M. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked that they squeezed me in for an appointment. They are very knowledgeable and friendly. "
Vicki M. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I was perfectly happy with all the work they did."
John M. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did a nice clean job and they did it fast."
Daniel N. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They kept their word. They were on time and their work was superb."
Connie N. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did what they said they would do and they knew what they were talking about. "
Fred N. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I was happy with their professionalism. They were prompt and courteous. The product they presented to us was high quality and I felt that we got more than our money's worth. Also, they followed-up which impressed me."
Dan O. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The job was professionally done. They have skilled craftsmen and good clean-up. "
Gene P. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The service"
Melissa P. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The owner took care of everything for me and it worked out great."
Diana L. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The quality of their workmanship and service"
Deanna M. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I thought the technician was very thorough."
Bob M. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are very dependable."
Jeane M. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Customer service, price, on time and good follow-up"
Mickey M. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were on time, efficient and knowledgeable about my old furnace."
Mike G. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They kept at the job until they got it done; they stuck to the price quoted."
Harry H. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Knowledgeable, helped me through the whole process and the installation was perfect. They took the time necessary to explain things to us."
Mareclla H. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their customer service and they came out immediately."
Stephanie H. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The job was done on time."
Eric H. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did a good job."
Diane I. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were easy to work with and they understood what we wanted. They had good ideas for our situation."
Angelina D. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were on time, did good work and they were very polite."
Ruth F. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were responsive all the way through, from the lady on the phone setting the appointment, to the person who came out to fix my wine cellar. They were great to work with, really helpful. Mike who came over went the extra step, when I needed something else fixed, instead of him coming out again and being paid to fix it, he gave me some tips and advice to save paying more. I thought that was very honest and nice of him."
Mike V. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very responsive and they answered my questions without making me feel like an idiot. They were friendly and very helpful."
Mortze Z. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The technician was friendly and tried very hard."
Joseph S. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were fast and neat. I liked their service."
Fred S. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The service people were very polite and seemed very qualified, good public relations people."
Jeanne T. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were courteous and did a good job."
Grey T. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very professional, gave good advice and did the work well."
Matt T. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The work was done well. The salesman, Al, is on the ball and goes above and beyond what is necessary."
John P. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked their customer service."
Rachel P. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They set you up straight away when you call and they are on time when they come over. "
Barbara R. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They came out and did the work when I needed them."
Beryl T. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"Trustworthy"
"Reliable, trustworthy, and honest opinion"Charles M. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"We have a Trane air conditioning unit and we needed help with the service. They were very qualified and helpful."
"Actually several years ago I was looking for help and happed to call them and they were very helpful and supportive. They kept us on their list after the installation. "Gordon S. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They are prompt, reliable and have a lot of expertise."
"They showed up when they said they would and did everything they said they would do."Katie H. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They are reliable."
"They work with us."John H. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were underpriced, in comparison to their competitors, by about half. They came when they said they would. They did what they said they would do."
J.K. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their promptness and efficiency, they showed up early, and they called before arriving. The woman scheduling the appointment was easy to get through to. I wasn't put on hold. Also, I liked their services. Not many people do residential services for older furnaces anymore. "
Marisa R. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked that they came and answered my questions. When I was concerned about something, they fixed it. The inspector found something that needed to be fixed, so they came right back and fixed it. They were very responsive."
Marsha K. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They came promptly, and they were very through. It seemed that they finished well before they said they would. I was happy with them. I was pleased with their work. My heating bill went down."
Darrin F. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were professional. I could trust them. They knew what they were doing. They communicated with me, kept me informed, and let me know if something was going to be different. They called if they were going to make schedule changes or if they were running late. I could tell that they were really working to accommodate me. It was pretty seamless."
David C. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were prompt and on time."
David R. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did more than I expected. They did phenomenal work. When the guys were there, they figured out a better way to do it that took a little more time, but they didn"
Eric F. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They always do nice work. They're clean, and they come on time. The best thing is that they're reliable."
Jane W. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They used good quality equipment. I thought they did a neat job."
Jim Z. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were on time, neat, and they did what they said they would do."
Kathy B. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're very responsive and cooperative. They deal well with our tenants. They're just responsive to our needs. I really like dealing with Sean McGhee. He's awesome."
Sylvia B. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did a good job, and they were neat. I also thought they had good prices."
Leo D. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I think they are very professional."
Jeff N. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their installer was a nice person."
Hang L. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The price was great."
Laura B. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked their customer service, reliability, and their follow-through. They knew what to do for my situation."
Laura E. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were prompt, efficient, and they were here when they said they would be here."
Richard B. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Overall, their customer service was great, and they were very courteous and professional."
Severino L. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were friendly and knowledgeable."
Brian C. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The prices were good, and they were professional."
Chandra L. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did an excellent installation job."
Jim W. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did the job, they were very neat, and cleaned up after themselves."
Steve B. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The work was done very quickly and professionally."
Joseph A. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They seemed to know what they were doing. They didn't waste any time, and they were very professional."
Ken S. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The guy who installed our system knew what he was doing. He even gave me tips on how to maintain it."
Allen L. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Tom McGee communicated everything very effectively."
Wilson G. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The installer was very knowledgeable."
Lynne H. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are accommodating and easy to work with."
Michael M. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They saved us thousands of dollars. For that I am eternally grateful."
Jonathon E. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The installers were quick and efficient."
Laura S. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Very responsive and very honest"
Ken W. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were prompt, they delivered on time, finished the job on time, and very professional."
Joon K. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were efficient and reliable."
Frank C. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Everything, they were on time, they were here when they said they would be, they were reasonably priced, and easy to work with."
Mario C. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were flexible on timing and responsive to changing conditions at the house."
Betty C. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They came and gave me a price for the repair and provided service right away."
Karen C. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The crew was very professional and knowledgeable."
Edgar B. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very professional, did the job and got out quickly."
Jared B. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The people are friendly and informative."
Greg B. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They show up promptly and get the job done fast."
Michael B. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They knew a lot about equipment."
Angelo M. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked their responsiveness in trouble shooting on the last project that they did for me."
Rachel M. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked that they were prompt and they did a good job."
Kurt O. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked their professionalism and punctuality."
Inna L. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are very professional."
John M. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"It went smoothly and on schedule."
Carol M. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were responsive and you could always reach them and they did a great job."
Doug J. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Very professional"
Yolanda K. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They installed a heater within a week, were very timely and helpful. I had to get rid of our old copper heater and they were able to discard it for me which was convenient. "
Janet D. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They showed up when they were supposed to."
Toby G. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They had a good installer and he was very informative."
Ann W. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were thorough and quick."
Chris W. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They told us what to expect, did what they said they'd do and performed well."
Ren Y. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The person was very informative and seemed to be very knowledgeable in answering any questions I had."
Pete T. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very professional. "
Tony V. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The technician was professional; the office staff was very good."
Sandra P. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The salesmen, Shawn, explained everything very well and they have good products."
Audrey R. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The receptionist was very friendly and informative."
Arnaldo R. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The workmen were professional and knowledgeable. They did an excellent job and were courteous."
Albert S. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their ability to work with the customer and the patience they had when getting the permit from the city."
Ken L. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They followed through on everything they said they were going to do."
"They were just a good subcontractor. They were consistent. They were pretty good."Raquel N. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"That they know their business."
"They were pleasant and they understood the problem."Denise O. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Really competent office staff and good work"
K.K. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They showed up on time. They explained it reasonably well."
Kent P. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The estimator was very good. He had a good grasp of the issues, and he could explain them to me. He proposed ideas."
Laura C. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The heater they installed is still working. I am happy about that."
Isabel C. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very courteous."
Gary J. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They responded to the complaints that we had."
Kevin L. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I don't know. They came and did what they said they would do."
Lee M. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They know what they are doing. The rates are fair for the work they do. They come when they say they will come."
Maureen P. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked the staff. They were easy to deal with. They tried to deal with things quickly and easily."
Richard S. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I guess they are pretty thorough."
Justin V. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were prompt. They followed up with me on issues that I had during installation."
Connie B. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They took the time to answer all of my questions. Al was very good about explaining everything to me."
Louis P. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The quality of the product, price, and the workmanship"
Mike I. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were knowledgeable, efficient, organized, and fairly priced for the service that they provided. They were a pretty good company."
Mr. O. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He got the job done."
Joyce B. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They showed up and did the work."
Andre B. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were fast."
Hamid N. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are very friendly and punctual."
Nancy R. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The installer was very good."
Arlene V. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I was happy with them. They sold me a quality heating system, and the customer service was good."
Tom R. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They seem like a real professional shop and did what they said they would do. "
Linda G. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The people who came were friendly, knowledgeable and easy to work with."
Minerva C. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very knowledgeable and prompt."
Julian C. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I'm saving on electricity with the new furnace."
Beverly D. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I can't think of anything in particular."
Miriam M. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did the work fast, were clean and everything has been working properly since."
Susan L. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked that they are easy to talk to and they solved my problem. "
Yoshi M. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did an excellent job; customer service was good."
Joe H. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"It's a good machine; it's quiet and does the job."
Michael H. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I thought Charlie's expertise was outstanding."
Greg H. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They kept me informed about what was going on."
Cheryl J. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did a great job and didn't mess up our hardwood floors. I was happy with the way they did the ductwork downstairs and getting the vents up to the first floor."
Robert D. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were right on the spot and got everything we needed done."
Andy V. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The quality of work seems good."
Kim W. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were especially helpful. We got estimates from other places, but they made me the most comfortable because they explained exactly what they were going to do and they did a great job."
Robert W. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were on time and did the job in a hurry."
Tanty S. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The service guys were nice and gave us a lot of information and went the length to educate and inform us."
Brad S. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They came on time. The job was done well."
Mr. P. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They showed up when they said they would."
Augie P. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did it on time."
Olivia C. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"The guy who came over didn't really fix the furnace. It is still a mystery why the control box wasn't working. We replaced our control box but it didn't fix the problem. I think they are professional but they didn't fix the problem. We had an electrician look at it independently and he couldn't figure out what the problem was either. "
"My neighbors from across the street referred me to them. I think they are responsive. They came right away. When I had another problem they came back immediately. They couldn't fix it the second time around and suggested that we buy a new one."Peter Q. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They try hard."
"The service, they are prompt."Mike J. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were responsive."
Sharon C. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're very professional and helpful."
Scott H. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I thought the guys that were onsite were great and very responsive to feedback."
Aaron S. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"There is nothing in particular."
O.L. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The installer "
Beth C. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The job was accomplished in a timely matter."
Aleta D. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"I saw the offer at Home Depot. "
Lisa H. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The installer always called me back. He found the best air conditioner for my situation."
Joyce J. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"I don't know."
Suzanne S. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"They got the water heater in."
Dean Y. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:
"I don't know."
"My installation was okay. "Jayne M. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:
"I wouldn't tell them anything"
"They came out and did what turned out to be a temporary solution to my problem."Erin F. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He was clean and efficient."
C.C. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"The people that came out were nice."
Gary C. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I don't know."
John B. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"There was a problem first, but then they fixed it. "
Jane B. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They showed up."
Margo L. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"They were referred to me by my contractor."
Angela M. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"It would be hard to say what I liked about them. We had problems."
Rebecca W. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:
"Don't use them."
"I really liked their ratings in Consumers Checkbook for the Bay Area and they had a high rating."Nanette G. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"I thought that they were friendly."
Mary B. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"They came out right away."
Jennifer H. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"There wasn't anything I liked about them."
Julie C. Verified Innovative Mechanical, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"The service person was very friendly."
