DIAMOND CERTIFIED COMPANY REPORT
Independent Exchange Services, Inc.
(877) 312-1320
(415) 742-1989
275 Battery Street, Suite 200
San Francisco, CA 94111
San Francisco, CA 94111
Independent Exchange Services, Inc. provides IRS Section 1031 exchange services—essentially a deferral of capital gains taxes from the exchange of investment properties—for real estate investors throughout the Greater Bay Area and beyond. The company acts as a third party, qualified intermediary for various types of exchanges, including delayed, simultaneous, reverse, built-to-suit, personal property and international.
Vice President R. Ian Bunje says Independent Exchange Services strives to be as service-driven as possible and make the exchange process simple and hassle-free for its clients. “We know each person’s questions, problems and issues differ, so we tailor each transaction to meet those specific needs.”
Independent Exchange Services is a boutique exchange firm, which means it doesn’t handle thousands of transactions a year and is able to take a personalized approach to dealing with its clients. For more information on the company’s services or 1031 exchanges in general, Mr. Bunje invites potential clients to visit www.ies1031.com.
Company Philosophy
“Most of our business comes from word-of-mouth referrals from past customers, lawyers, accountants, and even our competition, so we make sure each client’s exchanges receive as much attention as everyone else’s, no matter the size. We strive to be as hands-on as possible, and we offer each client the same high level of customer service, whether we’re quickly responding to their phone calls and emails or putting the finishing touches on their deal.”
Serving all of San Francisco, Alameda, Marin, San Mateo, Sonoma and Contra Costa including Oakland, San Rafael, Daly City, Santa Rosa and Concord.
Real Estate Exchange Services
Reverse Exchange Services
Comparative Summary
Intermediaries are always looking for ways to discern themselves from their competition, and those that have earned the prestigious Diamond Certified award are already several steps ahead. In addition to its Diamond Certified status, Independent Exchange Services, Inc. differentiates itself by focusing entirely on one specific aspect of the industry: Section 1031 exchanges. “Essentially, we help...
Frequently Asked Questions
Q: What is a 1031 exchange?
A: "Section 1031 of the IRS tax code allows you to defer taxes on capital gains from the sale of investment properties if all the proceeds are promptly invested in replacement properties. Basically, you’re deferring the taxes until you sell the...
Q: What types of real estate qualify for 1031 exchanges? Can I do a 1031 exchange on my vacation home or rental property?
A: "Vacant or raw land that’s held for investment purposes qualifies for a 1031 exchange. Properties you’re renting out qualify, but a primary residence or vacation home doesn’t."
Q: When do I have to decide about making an exchange?
A: "You have to decide to engage in an exchange before you sell the relinquished property. If you sell the property before deciding to do an exchange, you can’t defer the capital gains by investing in the new property—the transaction has been co...
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Industry Info
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Before committing to an IRS Section 1031 exchange, it’s important to understand the basics.
“1031 exchanges allow you to defer taxes on capital gains from the sale of investment properties if all the proceeds are promptly invested in replacement properties,” explains Ian Bunje, co-owner of Independent Exchange Services, Inc. in San...
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Findings based on statistically reliable research from 224 surveys
Customer Satisfaction
Company Credentials
Workers Compensation
Liability Insurance
Business Practices
Current Complaint File
Customer Loyalty
97%
n = 224
Diamond Certified Qualification
Based on 224 customer surveys, we declare
Independent Exchange Services, Inc.
has passed all rating steps and has earned
The Diamond Certified Award
The Diamond Certified Award
No. 464
Continuously qualified since July 2004.
David Pak
Director of Ratings Research
American Ratings Corporation
Director of Ratings Research
American Ratings Corporation
Verbatim Survey Responses From Only Verified Customers
Bruce C. Verified Customer Name
"They were very helpful with explaining everything, answering phone calls, and returning phone calls."
Research conducted by American Ratings Corporation. Ratings Methodology
Survey Responses For
Independent Exchange Services, Inc.
Independent Exchange Services, Inc. : based on 224 unique customer surveys of these open ended questions.
Q1Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Customer Satisfaction Rating
Q2Survey Question: If you need this product or service in the future, would you use this company again?
Customer's Intent to Return
Q3 & Q4Survey Question: When you think about this company, what would you like to tell other consumers? What did you like best about this company?
Verbatim Customer Survey Response Based on Last Purchase Experience
Bruce C. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very helpful with explaining everything, answering phone calls, and returning phone calls."
David P. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I can depend on them."
Gary S. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked working with Ian. He was very forthright, personable, and honest. He had good integrity. He answered all of my questions and made me feel comfortable. I was quite happy with their services."
James J. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Everything, they were completely professional and extremely prompt. Also, they were knowledgeable and precise."
Jean C. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They always answered my questions. R. Bunje was very helpful as we moved along with the problem we had."
John K. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their staff is very helpful. They follow through, keep me on track, and make the processing very efficient."
John P. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were dependable and quick to respond to all of our questions."
Justin D. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are mellow and easy to get a hold of. They answer all of my questions. I have been using them for ten years."
Kathryn B. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very responsive when I had questions."
Mark R. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were just very informative. They explained everything to our satisfaction."
Michael C. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They know their business. They are professional."
Michael D. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were able to handle a complicated situation without any problems."
Robert F. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The customer service and the empathy for the client."
Roderick W. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I didn't really need to think about anything. They took care of it all."
Ruth M. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"It was really easy. It wasn't complicated. I thought they did a good job."
Samuel K. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their wonderful customer service, attention to detail, and general knowledge of the entire process, they were excellent."
Victor M. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Even though I didn't understand it totally, I liked their ability to explain it. I also liked their prompt replies. They were knowledge-based. They knew what they were doing."
Debbie S. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They took what was complicated and confusing to me and worked out all of the details."
Natalie W. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I felt the people were very knowledgeable."
John M. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They do all the work without us having to get involved."
Daniel M. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They know what they are doing. They are responsive."
Mark L. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He has been great. He and his son have been very good and professional. I have relied on them more than once. Their offices are also very convenient."
John F. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Professionalism, expertise, and customer care."
Claire H. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They know their business. They are consistently good with the follow-up. They return calls promptly."
James L. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"It is convenient."
Samuel K. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Personal attention, and everything is by the books."
Richard M. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I am a difficult client. He has put me on the right path. I have had personalized service."
Wesley S. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Ralph Bunje."
Jaime E. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were on top of everything. They answered all my questions immediately."
Wendy S. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They made everything very easy for me."
Patricia C. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I've had very good service with them."
David O. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very knowledgeable and they provided top-flight insights. They were very clear on what had to be done and they kept abreast of deadlines."
Teresa C. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He's professional and he knows what he's doing."
Annette R. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked his accessibility when I called. He returned my calls promptly and explained things well."
John K. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Personable staff."
Christian K. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He had the knowledge and provided the service we needed."
Nelson R. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were thorough and quick. They took care of everything."
Lucille F. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"His ability to give me information that I could understand."
William P. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were quick and responsive."
Irving W. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very professional."
John K. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They instill confidence. Chris and Ralph were great to work with."
Frances P. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They had excellent suggestions and advice for investments."
William H. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Timely service."
John F. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They never make a mistake, and I've done maybe thirty exchanges with them."
Gerald O. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Ian and Ralph are good and patient."
Roger B. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They comply with whatever I ask them to do."
Jay R. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They don't annoy me."
Maurice J. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They provided me with a lot of information about the debt process. They also identified different properties in different states in the U.S."
Carol A. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I could talk to the owner right off the bat. He took a lot of time explaining what a 1031 is. There was also always quick response time and good follow up. Also, they've been in business for a long time."
Jeffrey P. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Integrity."
Guy D. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are very efficient, quick, and professional."
John H. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very knowledgeable."
John R. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their efficiency and knowledge."
Y.N.B. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The service is very professional, and they were very responsive to my requests."
Michael L. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I felt confident in their knowledge to handle the transaction."
Moises A. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked everything."
William P. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very professional, knew what they were doing and very efficient in doing it."
Jim F. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very friendly and helpful."
Richard B. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I think they are very efficient and very good at getting you through the process. I have recommended them to my friends."
Linda C. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He answered all of my questions. The transaction was fine."
Frank C. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They knew what they were doing and we had no problems."
Alfonso F. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I thought Ralph was very considerate with our situation. He was very thorough in explaining everything to us."
Eric N. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"It was pretty easy to use them."
Jack T. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I thought Ralph was very helpful and courteous."
Claire H. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They know what they are doing; I highly recommend them."
Darrel H. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I did appreciate getting a call back on the weekend from Ian. He went out of his way to help me with my situation."
William S. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The process went very smoothly without any hiccups."
Roweena N. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked Lloyd; he was so helpful."
Elijah W. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Have used them several times and it has gone very well every time."
Barbara W. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He's straightforward and explained things clearly. He was on my side."
Richard M. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I could always get in touch with someone and they were able to answer my questions."
Carl P. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are very professional and courteous."
Larry S. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Knowledge, generous with their time and information, well organized."
James O. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did everything according to the schedule and they were professional all the way."
Steven B. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Everything went smoothly."
Marie W. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very efficient and seemed to have all the answers."
K.G. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were accessible and were easy to communicate with."
Virginia H. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"It went smoothly. I had no problems."
Alan A. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Professionalism."
Scott M. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They gave good advice."
Joseph S. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Everything went really smoothly. They also kept me up on the account by sending invoices to me regularly."
Michael B. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are very professional, top notch."
Robin B. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Ian is very well informed and professional."
Robert A. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Having used them several times, I can call at any time and get my questions answered and get advice. They have a high level of expertise, very professional."
Paul W. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"It was easy and very professional."
Eduardo S. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were great, very precise, everything right on the dot."
Lena C. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are efficient."
Gloria W. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They handled the transaction without any hitches."
Jon M. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He is very professional and was able to answer all of our questions."
Sarah S. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They gave me the information I needed and helped me with the 'super crunch time' to finish."
Scott R. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were prompt, thorough and easy to deal with."
Helen K. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"It was very simple, easy and all I had to do was just sign where they told me to sign and it was done."
Antonio A. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were there when I needed them and they answered all of my questions."
Colleen W. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I thought they were very helpful and cooperative with the title transfer."
Wesley. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They seemed experienced and very professional."
Frank J. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I thought that the information was clear and everything went according to what they said would happen."
Edward Y. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"We used them before, about six years ago and thought they were very professional."
Carol. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their expertise, they were courteous and answered all of my questions."
Mary K. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their service is quick and painless."
Z.R. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He instilled a lot of confidence and his staff was very good."
Daniel C. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are prompt, efficient and their rates are reasonable. I have recommended them on several occasions."
Grant R. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They made the process seem simple to someone who doesn't understand what the process is."
Tommy C. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were prompt with everything and did what they said they would do. I plan to use them again in the future."
Jerry K. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Very professional, they helped me consider a reverse exchange. Give my regards to Ian."
E.D. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They explained things in plain English and they gave me a timeline of what was happening. They were very clear."
Edward J. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Everything went very well, very professional and easy to work with."
Tony D. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They gave me all of the information I needed to make the right decision."
John K. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The good advice that Ralph gave me, he was honest. His staff did a good job of following up on my needs."
Debra R. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are very accessible."
George F. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were personable."
James H. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their depth of knowledge, in general, I thought they were good."
John M. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The simplicity of it."
Nancy D. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The woman I worked with was Rachel. She was helpful and good."
Robert P. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I do a lot of them and I don't have to worry about them."
Jean C. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"We just deal with one person. Basically, that person helps us and the rest of it just falls into place."
Michael H. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like the availability of technical resources to provide advice. They are administratively reliable."
Patrick K. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were knowledgeable and attentive. They followed through."
Thomas C. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Ralph."
Stephen G. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Ralph Bunje."
Deborah B. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Friendly and they seem to go out of their way to be helpful."
Dennis P. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're responsive."
Sam H. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I was impressed with their knowledge about the transaction."
Thomas T. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were always there to answer my questions and they had the answers."
Don S. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very easy to deal with, quick and clean."
T.O.F.L.P. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They know what they're doing."
Rick H. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Knowledgeable."
Robert B. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I've used them for years."
Christopher H. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"We had a fairly complex set of transactions, but they handled all of the details."
Carol M. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They handled it everything from the very beginning."
Joseph L. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They helped me a lot. Mr. Bunje was very helpful to me in making the deal."
Cecilia W. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They have great response time."
Y.N.B. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Excellent service, knowledgeable, and professional."
Drew P. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Ralph's knowledge, personality, and professionalism."
Germaine W. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very helpful."
Arthur G. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very professional and did a good job."
Scott I. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"No response."
Justin R. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Pretty good service, timely, and helpful."
Raymond Y. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their knowledge."
Greg S. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're open and upfront about everything, and they get back to you right away."
Gerald O. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"There were no hassles, and they made all the calls."
Meyer C. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Patient, knowledgeable, and very responsive."
Lars T. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"His personality."
Kenneth M. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very knowledgeable."
John F. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Expertise and clearly articulating the legal issues."
Curt P. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I thought they were easy to reach and very responsive."
Don D. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like that you are able to reach people when you call them and they follow-up with you as well."
Larry I. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Professional."
Gilbert M. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"It was my first time and we went right through it with no problems."
Louis R. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He knows what he is doing and is always able to answer our questions. We have used them several times."
David. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like that I have direct contact with Ralph and Ian."
Gordon B. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"It was my first time and it went every well. It was simple and there were no problems."
Kenneth E. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I experienced no problems with the service that they provide."
Marvin M. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"There was a small problem with communication, I thought that Ralph and Ian were the same person. They solved the problem to my satisfaction and I would use them again."
Ruth B. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The knowledge that they had."
John. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were good; they had the entire thing down."
William S. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"That I was able to have all of my questions answered."
Robert P. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I used them twice and everything went fine."
Diane U. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They take care of everything for me and they don't bother me with the details."
Matt J. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I find them to be knowledgeable and professional."
Cliff W. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They know a lot. They are able to provide a wide range of services."
Robert S. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I think they are very knowledgeable. Ralph has been doing this forever. People that I know say that he is one of the most knowledgeable people in the state about how to do an exchange."
George H. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I know all of their people."
Guy B. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Ian was very accessible."
Margaret O. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They had good advice to offer."
P.M.A. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Cecily Drucker was very good."
Robert. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like Ian and his father. I think they are really knowledgeable and great at giving advice."
Kathryn B. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They seemed to be readily available if I needed to ask a question. Everything went smoothly."
Michael H. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked the expertise of Ian and his staff."
David W. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They gave me a lot of information before and during the exchange."
Dorothy K. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Nothing in particular."
Joshua W. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"It was hassle free."
Robert Q. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They seemed to be very knowledgeable."
Dorothy K. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were professional."
Idella. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I didn't have to speak with them every day. They also worked directly with the escrow company."
Joshua W. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"It was easy to do."
Gilbert C. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He explained the whole process to me so that I understood how it worked. They provided ongoing updates, and they took care of everything for me."
Gerald L. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very acceptable."
John D. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Nothing specific."
Pelger R. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I know the people there. The business requires a lot of hand holding, and they do that very well."
Richard R. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Ian's personal service, knowledge, professionalism."
Stephen C. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked that they had a real family atmosphere and they were really friendly."
Douglas M. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"You don't have to do anything; they take care of it all."
Charles H. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"It went fine; I have recommended them to my friends."
Lawrence N. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I recall that it went smoothly and I would use them again."
Kerry G. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are easy to work and communicate with."
Janeen S. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were responsive."
Nancy H. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are easy to work with."
James S. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Ralph gave me good personal service, information and explanations."
Dean F. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Efficient."
Pauline B. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They got me through something I was totally unfamiliar with."
Norman J. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They communicate well and seem to be on top of everything, including the paperwork."
Richard A. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"It went quite smoothly."
Kenneth C. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked Ralph; he was great to deal with."
Robert R. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They seem like they are on top of things."
Beth H. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did their job in a timely manner."
Thomas C. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked Ralph."
Nancy L. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They guided me through the process."
Jim P. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"There hasn't been any major problems so far."
Gregg S. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Confidence."
Mary A. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I thought they were very knowledgeable."
Tomothy S. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"No comment."
Nicola S. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They changed their procedures between the first time I used them and the second time. This made everything go much smoother."
Laura L. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were fast."
Frank H. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"It got done. That's all I can tell you."
Pamela H. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were recommended to us by our real estate agent. We worked with them on the property exchange."
Charles S. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"He knows what he's doing."
Dell S. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"Nothing is coming to my mind."
Jonathan K. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were reasonably efficient."
Eugene M. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I didn't have to go to their office. I did everything by fax or phone."
Robert S. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They knew their field."
Dennis K. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They handled everything quickly."
Robert S. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They knew what they were doing."
Jonathan K. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were really efficient."
Steven T. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They explained lots of options to me."
Maurice. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They helped us through the process and seemed knowledgeable."
Jean N. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He is very professional and explained the process in great detail, which was great because it was our first time."
Brian H. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"Initially, Ralph explained the process very thoroughly."
Charles S. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were knowledgeable."
Ronald P. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"They are professionals."
John M. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The process went smoothly."
David N. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked that they do property exchanges; it is a good service."
Michael H. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"It was pretty simple."
Thomas G. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"They did seem to know what they were doing."
Jose L. Verified Independent Exchange Services, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"Nothing."
