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Diamond Certified Company Report

Hydrex Pest Control of the North Bay, Inc.

Diamond Certified Company Report

Hydrex Pest Control of the North Bay, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Diamond Certified Qualification

Based on customer surveys, we declare this company has passed all rating steps and has earned The Diamond Certified Award

David Pak
Director of Ratings Research
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 150 VERIFIED CUSTOMERS i

B. S. B.

VERIFIED Hydrex Pest Control of the North Bay, Inc. CUSTOMER

1 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're honest, punctual, and reliable. I'm very happy with the work they did for us.

What really set them apart from other companies, was their professionalism, thoroughness, and friendliness.

Arlene M.

VERIFIED Hydrex Pest Control of the North Bay, Inc. CUSTOMER

2 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

I thought that they were great. They were very fast, responsive, and they followed through on their promises.

I thought their clean-up was great. They also worked very hard to resolve my issue.

Cecilia F.

VERIFIED Hydrex Pest Control of the North Bay, Inc. CUSTOMER

3 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very efficient and mostly on time. I have never had a problem in all the years I've used them.

They are efficient and mostly on time, no complaints,

Read All 150 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Hydrex Pest Control of the North Bay, Inc. provides a complete range of pest control services for residential and commercial clients in Marin, Sonoma, Napa, Solano, San Francisco and San Mateo Counties. The company utilizes a variety of organic, environmentally-friendly methods to remove all types of rodents and insects (including termites) from its customers’ properties, and it also has the equipment and training to offer traditional treatments such as baiting, chemical injection, tenting, and fumigation.

Operations Manager Felipe Montanez says Hydrex Pest Control of the North Bay’s responsive customer service has been an important aspect of its success. “When people call us, they don’t get transferred to someone in another state—rather, they’re directly connected to someone in our home office. By developing positive relationships with our clients, we’re able to gain a thorough understanding of their problems and come up with effective solutions.”

Hydrex Pest Control of the North Bay works closely with local beekeepers to safely relocate hives and preserve colonies of honey bees. Additionally, the company is equipped to deal with bed bug infestations and utilizes effective methods that significantly reduce the possibility of further infestations.

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Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Hydrex Pest Control of the North Bay, Inc.

COMPANY CONTACT
Service AREA

Sonoma
Napa
Solano
Marin County

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SERVICES PERFORMED

Residential & Commercial Pest Control
Termite Inspection & Control
Large Animal Trapping & Removal
Bed Bug Services

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Hydrex Pest Control of the North Bay, Inc.

Company Profile

Hydrex Pest Control of the North Bay, Inc. provides a complete range of pest control services for residential and commercial clients in Marin, Sonoma, Napa, Solano, San Francisco and San Mateo Counties. The company utilizes a variety of organic, environmentally-friendly methods to remove all types of rodents and insects (including termites) from its customers’ properties, and it also has the equipment and training to offer traditional treatments such as baiting, chemical injection, tenting, and fumigation.

Operations Manager Felipe Montanez says Hydrex Pest Control of the North Bay’s responsive customer service has been an important aspect of its success. “When people call us, they don’t get transferred to someone in another state—rather, they’re directly connected to someone in our home office. By developing positive relationships with our clients, we’re able to gain a thorough understanding of their problems and come up with effective solutions.”

Hydrex Pest Control of the North Bay works closely with local beekeepers to safely relocate hives and preserve colonies of honey bees. Additionally, the company is equipped to deal with bed bug infestations and utilizes effective methods that significantly reduce the possibility of further infestations.

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Company Philosophy

"Our goal is to provide effective, long-term solutions to our clients' pest problems. We pride ourselves on offering high-quality workmanship and conscientious customer service, and we treat every home and property with respect."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for pest control companies that have earned the prestigious Diamond Certified award. For Hydrex Pest Control of the North Bay, Inc., the key to achieving and maintaining high levels of customer satisfaction is simple: provide a full range of services that effectively turn it into a one-stop shop for people with pest problems. “We have the capabilities to handle everything from cockroaches and bed bugs to rodents and raccoons,” says Operations Manager Felipe Montanez. “Our customers like that they can call one company for all their pest control needs instead of having to hire a different company for each type of pest.”

Hydrex Pest Control of the North Bay has been providing pest control services for residential and commercial clients in Marin, Napa, Sonoma, and Solano Counties since 1978. In addition to utilizing organic, environmentally-friendly methods to remove all types of rodents and insects from its customers’ properties, the company has the equipment and training to offer traditional treatments like tenting, baiting, fumigation, and chemical injection.

Unlike larger pest control companies that take a “one size fits all” approach to every job, Hydrex Pest Control of the North Bay utilizes its smaller size and family-operated status to provide its customers with highly personalized service. “Our parent company is a franchise, so our customers benefit from our access to state-of-the-art equipment and technology, but they also get the personal attention of a local, family-run business,” says Mr. Montanez. “People who call here talk to a live person rather than an automated system, and they’re always impressed with the fast service of our skilled, cheerful technicians.”

Another distinguishing attribute of Hydrex Pest Control of the North Bay is its emphasis on using environmentally-friendly products and treatment methods whenever possible. “We know a lot of people are concerned about using pesticides inside their homes, so we offer a variety of Green alternatives,” says Mr. Montanez. “We’re very environmentally conscious when it comes to pest eradication, and we even refer customers to local honeybee keepers when they need to remove or preserve honeybee colonies on their properties.”

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Industry Info

Bed bug infestations can be frustrating for travelers, homeowners and business owners alike—the bugs are easily transported from room to room, and their bites cause severe itching and may even transmit diseases. To make matters worse, bed bugs can live for up to six months without feeding, so it can be nearly impossible to stop an infestation once it has begun.

So how can you avoid bringing bed bugs home in the first place? According to Felipe Montanez, operations manager at Hydrex Pest Control of the North Bay, Inc. in Petaluma, the first thing you should do is carefully look for signs of an infestation before settling in for the night. “If you’re staying in a hotel or a guest bed, check the fringes of the mattress before doing anything else,” he says. “Even if you don’t see actual bed bugs, you can still look for the small red spots they leave behind.”

If you do find bed bugs in a hotel room, Mr. Montanez recommends requesting another room or switching hotels altogether. “Bed bugs are easy to transport, and they multiply quickly,” he says. “If any of them find their way into your belongings, you’ll take them back to your own home without even realizing it. The best thing to do if you find bed bugs in your home is keep them from spreading. If they’re centralized in one room, don’t move anything—they can easily attach themselves to bedding, clothing and other fabrics. Keep them confined to the room and call a pest control company as soon as possible.”

When it comes to choosing a pest control company, Mr. Montanez says it’s important to be selective—bed bugs have developed immunities to many types of pesticides, so not every company is able to effectively stop an infestation. “For most bed bug treatments, you have to move out of your home in order for them to be effective. The cost for those treatments is high yet the effectiveness is low. Since most infestations are in bedrooms, many people are looking for Green options that are safer to use indoors.”

When looking for a pest control company, Mr. Montanez recommends asking in-depth questions about the materials that will be used and the company’s past success with bed bug removal. “You should also check references of past customers to make sure the company’s extermination services are effective,” he adds.

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Frequently Asked Questions

Q: What types of pests do you deal with?

A: We have the training and equipment to handle ant, rodent, spider and bed bug infestations. We can also trap larger animals like bats, birds, raccoons, opossums, skunks, moles, voles and gophers.

Q: How long will my pesticide treatment last?

A: That depends on the treatment you choose. Our Green treatments don’t contain pesticides, so they don’t last very long—they’re mostly designed to kill pests that are in the area when they’re applied. Our chemical treatments last six to eight weeks, and our termite treatments last even longer.

Q: How often do I need a termite treatment?

A: Termite treatments can last anywhere from one to five years depending on the type of termite and the application used.

Q: Are your pest treatments safe to use around my kids and pets?

A: Yes, the extermination products and methods we use are perfectly safe. All the chemicals we use are listed on the labels of the treatments, and we know how to safely apply them. In fact, the cleaning products under your sink are probably more hazardous than the pesticides we apply. If you’re concerned about chemicals in general, we offer several Green alternatives.

Q: Will you call to remind me about my appointment?

A: Yes, we’ll call you before your appointment so you can open your gate, secure your dog or otherwise prepare your home. We can also send a reminder card in the mail a week ahead of time if you’d prefer.

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SELECTED PHOTOS FROM Hydrex Pest Control of the North Bay, Inc.

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Felipe Montanez

Expert CONTRIBUTOR PROFILE
  • Felipe Montanez is operations manager of Hydrex Pest Control of the North Bay, Inc., a Diamond Certified company since 2014. He can be reached at (877) 312-1293 or by email.

Felipe Montanez: Diligence and Dedication

By James Florence, Diamond Certified Program Reporter

PETALUMA — Years ago, Felipe Montanez was working in a tire shop and ready for a change of pace, so when he came across an advertisement for a career in pest management, he was immediately intrigued. “In particular, I was drawn by the increased independence and sense of ownership that came from taking care of people’s homes,” he says. Within just a few years of entering the field, Felipe progressed from the ground floor to upper management—a streamlined trajectory he attributes to due diligence. “At every step of the way, I just took the initiative to learn and do as much as I could, so when opportunities presented themselves, I was in a position to take advantage of them. I definitely feel like I’ve earned it.”

Today, as operations manager of Hydrex Pest Control of the North Bay, Inc., Felipe says his favorite part of his job is interacting with customers. “One thing I really enjoy is filling in when one of our technicians is out, because it gives me a chance to be in the field and talk face-to-face with our customers. When I ask how their service has been, they typically respond with glowing reviews, which makes me proud of our team.”

Originally from Washington, Felipe came to the Bay Area on a wine tasting excursion and liked it so much that he decided to permanently relocate. Today, as a resident of Rohnert Park, Felipe says he continues to enjoy all that the North Bay has to offer, including good wine, open spaces and scenic views.

Outside of work, Felipe spends much of his time with his wife, Linda, and their two-year-old son, Braydon. Additionally, he enjoys following his favorite Bay Area sports team, the Oakland Raiders. “As a Raiders season ticket holder, I’m very invested in the team, so it’s a big deal for me.”

In his life and career, Felipe espouses the importance of intense dedication. “When I was in the Air Force, my squadron had a saying: ‘Motivated, dedicated, can’t be stopped.’ That’s stuck with me ever since, and I’ve applied it in both life and work. Basically, in any task or goal that I undertake, I fully invest myself and strive to perform to the best of my ability.”

When asked the first thing he’d do if he could retire tomorrow, Felipe says he’d head to an exotic destination. “I haven’t thought a lot about retirement, but if I were to retire tomorrow, I would probably surprise my wife with a trip somewhere. She’s a big fan of Thailand, so I’d take her there on vacation.”

Ask Me Anything!

Q: What’s your favorite TV show?
A: “Gold Rush” on the Discovery Channel.

Q: If you could time travel, would you go to the past or the future?
A: The future—unlike the past, I can’t read about it.

Q: What’s your favorite thing to do on a rainy day?
A: Fire up my Xbox and play some video games.

Q: What was your favorite video game as a child?
A: “Mike Tyson’s Punch-Out!!”

Q: What’s your favorite winery?
A: I have two favorites: Kunde Family Winery in Kenwood and Domaine Chandon in Yountville.

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Expert articles
  • A Simple Way to Prevent Pest Infestations

    PETALUMA — Two of the most common insects that pest control professionals deal with are cockroaches and ants. While there are various methods for eradicating these domestic intruders, the best policy is to prevent them from entering your home in the first place. The best way to do this is to be thorough about cleaning and sanitation.

    Most people don’t think much of leaving a sugar bowl uncovered or letting food crumbs sit overnight, but even these seemingly minor factors can attract pests. What’s worse, if even a single ant or cockroach happens upon a source of sustenance in your kitchen or pantry, it will make a pheromone trail and alert its friends about the newfound food supply. So, when you’re cleaning up after meals, consider going the extra mile. Even small steps like wiping the edges of kitchen counters and baseboards can make a big difference. By removing elements that attract pests, you can avoid accidentally inviting them into your home.

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Expert video tip

Video: Preventing Ants and Cockroaches

Complete Video Transcription:

PETALUMA — Host, Sarah Rutan: If you’re concerned about pests, you’ll first need to know the best way to keep them out of your home. Today we’re in Petaluma with Diamond Certified Expert Contributor Felipe Montanez to learn one way to prevent cockroaches and ants.

Diamond Certified Expert Contributor, Felipe Montanez: Two of the biggest problems that we have in the industry are cockroaches and ants. And what I tell people, the number one way to fight cockroaches is sanitation. Getting all the little edges around the baseboards in kitchens will do a world of help. Keep – clean up that extra, just, food debris. Keep anything where they are finding an energy source to reproduce, let’s get rid of that.

And the same with ants as well. People don’t think it’s a big deal to leave sugar out or extra food particles. All that stuff, they will find it, and they will make a pheromone trail, and their friends will be right behind them. So, sanitation, sanitation. Clean up.

Host, Sarah Rutan: To learn more from local top-rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Hydrex Pest Control of the North Bay, Inc. WEBSITE AND EXTERNAL FEED
  • Hydrex Pest Control of the North Bay, Inc. SOCIAL MEDIA FEEDS
COMPANY WEBSITE
http://www.hydrex.info
Diamond Certified RATINGS ON Hydrex Pest Control of the North Bay, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Diamond Certified Qualification

Based on customer surveys, we declare this company has passed all rating steps and has earned The Diamond Certified Award

David Pak
Director of Ratings Research
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 150 VERIFIED CUSTOMERS i
Hydrex Pest Control of the North Bay, Inc. : Average 8.9 out of 10 based on 150 unique customer surveys of customer satisfaction.

B. S. B.

VERIFIED Hydrex Pest Control of the North Bay, Inc. CUSTOMER

1 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're honest, punctual, and reliable. I'm very happy with the work they did for us.

What really set them apart from other companies, was their professionalism, thoroughness, and friendliness.

Arlene M.

VERIFIED Hydrex Pest Control of the North Bay, Inc. CUSTOMER

2 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

I thought that they were great. They were very fast, responsive, and they followed through on their promises.

I thought their clean-up was great. They also worked very hard to resolve my issue.

Cecilia F.

VERIFIED Hydrex Pest Control of the North Bay, Inc. CUSTOMER

3 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very efficient and mostly on time. I have never had a problem in all the years I've used them.

They are efficient and mostly on time, no complaints,

Danielle C.

VERIFIED Hydrex Pest Control of the North Bay, Inc. CUSTOMER

4 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very professional, thorough, and upfront.

They are very honest.

Debbie A.

VERIFIED Hydrex Pest Control of the North Bay, Inc. CUSTOMER

5 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have been very easy to work with, they do a very good job, and they have great follow-through. When we had issues arise, they have always been very responsive.

They are always helpful and they always notify the client before showing up. I think this is really beneficial, especially for people who have pets and need to prepare their home for the visit.

Francis T.

VERIFIED Hydrex Pest Control of the North Bay, Inc. CUSTOMER

6 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They come on time and do a thorough job. That's all that matters.

They do the job.

George B.

VERIFIED Hydrex Pest Control of the North Bay, Inc. CUSTOMER

7 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say they're very thorough, they don't make a mess while they're at your house, and they always follow up after they do the job.

I liked the way everything was handled from the start to the finish. There was never a question of whether they could do the job or not.

Helen B.

VERIFIED Hydrex Pest Control of the North Bay, Inc. CUSTOMER

8 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They seemed to take care of the problem.

They were prompt, friendly, and businesslike.

Janice G.

VERIFIED Hydrex Pest Control of the North Bay, Inc. CUSTOMER

9 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They always show up on time, they are very courteous, and I like the products they use. They always explain everything in depth, and I like that.

I like that they are timely.

Judy B.

VERIFIED Hydrex Pest Control of the North Bay, Inc. CUSTOMER

10 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a very thorough job, they are on time, and they are professional.

Probably that they were here when they promised they'd be

Kathy F.

VERIFIED Hydrex Pest Control of the North Bay, Inc. CUSTOMER

11 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

I had an ongoing ant problem for several months, and they got rid of them. I have had no problems since they've been here.

They are very efficient and very thorough.

Ken H.

VERIFIED Hydrex Pest Control of the North Bay, Inc. CUSTOMER

12 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very thorough and reliable.

They stand behind their work 100%.

Mrs. D.

VERIFIED Hydrex Pest Control of the North Bay, Inc. CUSTOMER

13 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very reliable, very honest, and very efficient.

They are very honest and very thorough.

Lenora F.

VERIFIED Hydrex Pest Control of the North Bay, Inc. CUSTOMER

14 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They got rid of my termites very quickly.

They are very efficient and quick to respond to any initial inquiries.

Lori S.

VERIFIED Hydrex Pest Control of the North Bay, Inc. CUSTOMER

15 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

If you have a problem with pests in your home, you will want to call them.

They are very timely and personable. Everyone they have sent to our house has been very nice and respectful. They walk you through what they are doing and explain everything.

Mary S.

VERIFIED Hydrex Pest Control of the North Bay, Inc. CUSTOMER

16 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very reliable.

They're very thorough and they get the job done.

Monique B.

VERIFIED Hydrex Pest Control of the North Bay, Inc. CUSTOMER

17 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're reliable and easy to reach on the phone. They did a good job.

I like the fact that I can call to tell them about my problem and they will come right out and fix it.

Nancy H.

VERIFIED Hydrex Pest Control of the North Bay, Inc. CUSTOMER

18 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

Get them if you have a problem, they're worth it. I appreciate them.

They are conscientious, thorough, and they are right there to help with any problem you have. They stand behind their clients 100% of the time.

Nicole K.

VERIFIED Hydrex Pest Control of the North Bay, Inc. CUSTOMER

19 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

I thought they were fine. They were on time and thorough.

I like that they were on time.

Norma N.

VERIFIED Hydrex Pest Control of the North Bay, Inc. CUSTOMER

20 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very good. They're reliable, and they listen to what I want. I've been using them for 15 years.

They listen to what I want.

Read All 150 Survey Responses at Ratings View