Independently Rated Highest in Quality
F o u r t h
Consecutive Year
Originally Earned:
February 2014
We declare that Hydrex Pest Control of the North Bay, Inc. HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #2132
(415) 231-2098
(877) 312-1293
1120 Industrial Avenue, Suite 18
Petaluma, CA 94952
Hydrex Pest Control of the North Bay’s staff is dedicated to providing responsive customer service.

Hydrex Pest Control of the North Bay, Inc. provides a complete range of pest control services for residential and commercial clients in Marin, Sonoma, Napa, Solano, San Francisco and San Mateo Counties. The company utilizes a variety of organic, environmentally-friendly methods to remove all types of rodents and insects (including termites) from its customers’ properties, and it also has the equipment and training to offer traditional treatments such as baiting, chemical injection, tenting, and fumigation.

Operations Manager Felipe Montanez says Hydrex Pest Control of the North Bay’s responsive customer service has been an important aspect of its success. “When people call us, they don’t get transferred to someone in another state—rather, they’re directly connected to someone in our home office. By developing positive relationships with our clients, we’re able to gain a thorough understanding of their problems and come up with effective solutions.”

Hydrex Pest Control of the North Bay works closely with local beekeepers to safely relocate hives and preserve colonies of honey bees. Additionally, the company is equipped to deal with bed bug infestations and utilizes effective methods that significantly reduce the possibility of further infestations.

Company Philosophy

“Our goal is to provide effective, long-term solutions to our clients’ pest problems. We pride ourselves on offering high-quality workmanship and conscientious customer service, and we treat every home and property with respect.”

Serving Sonoma, Napa, Solano and all of Marin County

Residential & Commercial Pest Control
Termite Inspection & Control
Large Animal Trapping & Removal
Bed Bug Services

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for pest control companies that have earned the prestigious Diamond Certified award. For Hydrex Pest Control of the North Bay, Inc., the key to achieving and maintaining high levels of customer satisfaction is simple: provide a full range of services that effectively turn it into a one-stop...

Frequently Asked Questions

Q: What types of pests do you deal with?
A: "We have the training and equipment to handle ant, rodent, spider and bed bug infestations. We can also trap larger animals like bats, birds, raccoons, opossums, skunks, moles, voles and gophers. "
Q: How long will my pesticide treatment last?
A: "That depends on the treatment you choose. Our Green treatments don’t contain pesticides, so they don’t last very long—they’re mostly designed to kill pests that are in the area when they’re applied. Our chemical...
Q: How often do I need a termite treatment?
A: "Termite treatments can last anywhere from one to five years depending on the type of termite and the application used. "

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Industry Info

Take simple steps to avoid dealing with a bed bug infestation.
Bed bug infestations can be frustrating for travelers, homeowners and business owners alike—the bugs are easily transported from room to room, and their bites cause severe itching and may even transmit diseases. To make matters worse, bed bugs...
Findings based on statistically reliable research from 150 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
95%
n = 150

Diamond Certified Qualification

Based on 150 customer surveys, we declare
Hydrex Pest Control of the North Bay, Inc.
has passed all rating steps and has earned
The Diamond Certified Award
No. 2132
Continuously qualified since February 2014.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

B. S. B. Verified Customer Name
"What really set them apart from other companies, was their professionalism, thoroughness, and friendliness."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Hydrex Pest Control of the North Bay, Inc.
1120 Industrial Avenue, Suite 18
Petaluma, CA 94952
(415) 231-2098
(877) 312-1293
DCID8007503028

Office Hours
Mon – Fri: 8am – 5pm
24/7 Emergency Services Available 

Serving Sonoma, Napa, Solano and all of Marin County

Felipe Montanez, Operations Manager
41
13
639, 30472
Liability Insurance, Workers' Compensation
Healdsburg Chamber of Commerce, National Pest Management Association (NPMA), Petaluma Chamber of Commerce, Professional Pest Management Alliance (PPMA)
1978
Residential & Commercial Pest Control, Termite Inspection & Control, Large Animal Trapping & Removal, Bed Bug Services
Commercial, Residential

Photo & Video Gallery

Survey Responses For

Hydrex Pest Control of the North Bay, Inc.

Hydrex Pest Control of the North Bay, Inc.: Average 8.9 out of 10 based on 150 unique customer surveys of customer satisfaction.
B. S. B. Verified Hydrex Pest Control of the North Bay, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're honest, punctual, and reliable. I'm very happy with the work they did for us."

"What really set them apart from other companies, was their professionalism, thoroughness, and friendliness."

Arlene M. Verified Hydrex Pest Control of the North Bay, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I thought that they were great. They were very fast, responsive, and they followed through on their promises."

"I thought their clean-up was great. They also worked very hard to resolve my issue."

Cecilia F. Verified Hydrex Pest Control of the North Bay, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very efficient and mostly on time. I have never had a problem in all the years I've used them."

"They are efficient and mostly on time, no complaints,"

Danielle C. Verified Hydrex Pest Control of the North Bay, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very professional, thorough, and upfront."

"They are very honest."

Debbie A. Verified Hydrex Pest Control of the North Bay, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have been very easy to work with, they do a very good job, and they have great follow-through. When we had issues arise, they have always been very responsive."

"They are always helpful and they always notify the client before showing up. I think this is really beneficial, especially for people who have pets and need to prepare their home for the visit."

Francis T. Verified Hydrex Pest Control of the North Bay, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They come on time and do a thorough job. That's all that matters."

"They do the job."

George B. Verified Hydrex Pest Control of the North Bay, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would say they're very thorough, they don't make a mess while they're at your house, and they always follow up after they do the job."

"I liked the way everything was handled from the start to the finish. There was never a question of whether they could do the job or not."

Helen B. Verified Hydrex Pest Control of the North Bay, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They seemed to take care of the problem."

"They were prompt, friendly, and businesslike."

Janice G. Verified Hydrex Pest Control of the North Bay, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They always show up on time, they are very courteous, and I like the products they use. They always explain everything in depth, and I like that."

"I like that they are timely."

Judy B. Verified Hydrex Pest Control of the North Bay, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do a very thorough job, they are on time, and they are professional."

"Probably that they were here when they promised they'd be"

Kathy F. Verified Hydrex Pest Control of the North Bay, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I had an ongoing ant problem for several months, and they got rid of them. I have had no problems since they've been here."

"They are very efficient and very thorough."

Ken H. Verified Hydrex Pest Control of the North Bay, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very thorough and reliable."

"They stand behind their work 100%."

Mrs. D. Verified Hydrex Pest Control of the North Bay, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very reliable, very honest, and very efficient."

"They are very honest and very thorough."

Lenora F. Verified Hydrex Pest Control of the North Bay, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They got rid of my termites very quickly."

"They are very efficient and quick to respond to any initial inquiries."

Lori S. Verified Hydrex Pest Control of the North Bay, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"If you have a problem with pests in your home, you will want to call them. "

"They are very timely and personable. Everyone they have sent to our house has been very nice and respectful. They walk you through what they are doing and explain everything."

Mary S. Verified Hydrex Pest Control of the North Bay, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very reliable."

"They're very thorough and they get the job done."

Monique B. Verified Hydrex Pest Control of the North Bay, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're reliable and easy to reach on the phone. They did a good job."

"I like the fact that I can call to tell them about my problem and they will come right out and fix it."

Nancy H. Verified Hydrex Pest Control of the North Bay, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Get them if you have a problem, they're worth it. I appreciate them."

"They are conscientious, thorough, and they are right there to help with any problem you have. They stand behind their clients 100% of the time."

Nicole K. Verified Hydrex Pest Control of the North Bay, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I thought they were fine. They were on time and thorough."

"I like that they were on time."

Norma N. Verified Hydrex Pest Control of the North Bay, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very good. They're reliable, and they listen to what I want. I've been using them for 15 years."

"They listen to what I want."