DIAMOND CERTIFIED COMPANY REPORT
HTH Construction, Inc.
HTH Construction, Inc. is a general contracting firm that remodels kitchens and bathrooms, builds custom homes, performs framing and foundation work, and installs patios and decks for residential and commercial clients in San Francisco and Marin County. In addition to its onsite construction capabilities, the company offers planning and project management services that eliminate the need for clients to hire outside designers and planners.
President Howard Hughes grew up in a family of carpenters and started learning the trade at an early age, which allowed him to develop expertise in a variety of building methods that he would ultimately employ with HTH Construction. “I like getting into the bones of a project and seeing exactly how everything works together,” explains Mr. Hughes. “It’s similar to surgery—you have to know what’s going on inside before you work on the outside.”
HTH Construction emphasizes the importance of communicating clearly with its clients througout every step of their projects, from setting up detailed schedules to keeping them updated on any unexpected changes or issues. “Good communication is absolutely vital in constrution,” says Mr. Hughes. “The more we can communicate with each client and include them in the process, the more comfortable and happy they feel.”
Company Philosophy
“We believe in the importance of customer satisfaction and do everything possible to ensure our clients are completely happy with the results of our work. Our goal is to fulfill our clients’ expectations and requirements, provide meaningful and safe professional opportunities for our employees, and further distinguish the construction industry with each project we complete.”
Serving all of San Francisco and Marin County including Sunset District, Richmond District, Mission District, Tenderloin, San Rafael, Novato and Mill
Planning
Project Management
Foundations
Building/Framing
Patios/Decks
Custom Homes
Custom Remodels
Comparative Summary
Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for remodeling contractors that have earned the prestigious Diamond Certified award. For HTH Construction, Inc., the key to achieving and maintaining high levels of customer satisfaction is simple: always put customers’ needs first throughout every phase of their projects, from planning and setting...
Frequently Asked Questions
Q: How soon can you start my project?
A: "That depends on the type of work and the time of year, but we’ll try to accommodate you and work within your timeframe whenever possible."
Q: How long will my project take to complete?
A: "Again, that depends on the type and scale of the work. We’ll provide you with a timeframe once we know more about the specifics of the project."
Q: Will I be in charge of getting a building permit?
A: "No, we usually take care of all the permit work so you don’t have to waste the time and effort."
Industry Info
|
Take simple steps to save money on a kitchen or bathroom remodeling project.
Most homeowners have heard the advice to budget for 20 percent over what they expect to spend or avoid making additions once the work is underway, but many experts recommend more specific ways to save money on a remodeling project. Consider the...
|
Findings based on statistically reliable research from 11 surveys
Customer Satisfaction
Company Credentials
Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File
Legal & Finance
Customer Loyalty
100%
n = 11
Diamond Certified Qualification
Based on 11 customer surveys, we declare
HTH Construction, Inc.
has passed all rating steps and has earned
The Diamond Certified Award
The Diamond Certified Award
No. 1789
Continuously qualified since November 2011.
David Pak
Director of Ratings Research
American Ratings Corporation
Director of Ratings Research
American Ratings Corporation
Verbatim Survey Responses From Only Verified Customers
Howard E. Verified Customer Name
"They're very personable."
Research conducted by American Ratings Corporation. Ratings Methodology
Photo & Video Gallery
HTH Construction, Inc.
HTH Construction, Inc.
HTH Construction, Inc.
HTH Construction, Inc.
HTH Construction, Inc.
HTH Construction, Inc.
HTH Construction, Inc.
HTH Construction, Inc.
HTH Construction, Inc.
HTH Construction, Inc.
HTH Construction, Inc.
HTH Construction, Inc.
HTH Construction, Inc.
HTH Construction, Inc.
HTH Construction, Inc.
HTH Construction, Inc.
HTH Construction, Inc.
HTH Construction, Inc.
HTH Construction, Inc.
HTH Construction, Inc.
HTH Construction, Inc.
HTH Construction, Inc.
HTH Construction, Inc.
Survey Responses For
HTH Construction, Inc.
HTH Construction, Inc.: based on 11 unique customer surveys of these open ended questions.
Q1Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Customer Satisfaction Rating
Q2Survey Question: If you need this product or service in the future, would you use this company again?
Customer's Intent to Return
Q3 & Q4Survey Question: When you think about this company, what would you like to tell other consumers? What did you like best about this company?
Verbatim Customer Survey Response Based on Last Purchase Experience
Howard E. Verified HTH Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They do what they say they're going to do when they say they're going to do it."
"They're very personable."Laleh V. Verified HTH Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"It's not the average construction company. Howard is very professional, and they were always on time. He and his crew were here everyday. I didn't have to worry about anything."
"They were all very professional. Howard was good at organizing and overseeing the job. They got the job done on time, so I don't have any complaints. There was no increase in cost, and he never asked for any extra money to complete the job. I think he has a pretty good operation."Mark S. Verified HTH Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They were great, very reliable, honest, and efficient."
"The staff was great. I even hired them after the first time and flew a crew to my other house to do additional work."Robert K. Verified HTH Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They are very thorough and conscientious."
"They are willing to get the job done right. They are detail-oriented."Julie L. Verified HTH Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They were prompt. They cleaned up afterwards, like you wouldn't know that they were here. We made some changes, and there was not a problem. He just went ahead and did them. It was a nice experience. I would definitely use them again."
"They came in with a good price, and they did just quality work. Everything was done right. Everything was very nice. I'm a dentist, and I like things to fit. They did just that."John F. Verified HTH Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They are fast, very reliable, and honest."
"Their customer service, they are very responsive and friendly."Leo C. Verified HTH Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"If you want quality, that is what you will get with HTH."
"They were very fast with the work. They were excellent about keeping in touch with phone calls and emails during the work. They are very professional. "Tom C. Verified HTH Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They specialize in finished carpentry, and they are very good with detail."
"We were very satisfied with the job. We never had any issues or complaints."Adam G. Verified HTH Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They did good quality work."
"They were quick and they did quality work."Elizabeth L. Verified HTH Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"Howard stayed on schedule and met the deadline. He is courteous and well-mannered."
"He did a wonderful job with no hassle. The final price didn't go over the estimate or original quote. I was happy with him."Merridith W. Verified HTH Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They were pleasant to work with. Howard was very resourceful."
"Howard's personality, he is a nice guy."
