Independently Rated Highest in Quality
S e c o n d                              Consecutive Year        
Originally Earned:
February 2011
We declare that HPS Palo Alto, Inc. HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #1721
(650) 279-8439
1178 Los Altos Avenue
Los Altos, CA 94022
One of HPS Palo Alto's fully stocked service vans

HPS Palo Alto, Inc. provides a wide range of home repair and preventive maintenance services for savvy homeowners up and down the Peninsula. The company’s comprehensive PlanetHome Concierge program bundles 260 service tasks and inspections that are designed to maintain clients’ homes, reduce their energy usage, preempt costly repairs, arrest property deterioration and ensure the highest equity values.

Builder Steve Spratt established the PlanetHome Concierge program in 1995 to offer his past customers ongoing home care services. “His earliest clients wouldn’t let him move on to new client projects without promising to maintain his work and build on the valued and trusted relationships he’d developed with them,” explains General Manager Mike Ellerin. “PlanetHome Concierge was the answer to his clients’ needs.”

HPS Palo Alto identifies 260 chores that are crucial to the proper function and long life of each customer’s home, and its technicians—specially trained across multiple trades—perform these specific services and inspections. When specialized repairs or improvements are needed, the company’s proven Peninsula partners perform the work. “Our goal is to help our clients navigate today’s complex world of home ownership, repair, maintenance, remodeling and improvement,” says Mr. Ellerin.

To learn about HPS Palo Alto’s rain water harvesting and gutter protection systems, Mr. Spratt invites potential clients to visit www.raintechnologies.com.

Company Philosophy

“We pride ourselves on keeping up with the times, fostering innovation, and embracing technology to deliver high-quality, cost-effective home services and consultations. We believe our growth is dependent upon building extraordinary relationships with our clients, employees and trusted local specialists.”

Serving all of Santa Clara and San Mateo counties including San Jose, Santa Clara, Sunnyvale, Mountain View, San Mateo, Daly City and Redwood City.

Home Repairs, Maintenance & Improvement
Independent Project Management,
Consultation & Testing:
Construction, Remodeling, Environment & Energy
Gutter Protection & Rain Water Harvesting
Healthy Home Inspections
Free Residential Evaluations

Map

Javascript is required to view this map.
Findings based on statistically reliable research from 39 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File
Legal & Finance

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
95%
n = 39

Diamond Certified Qualification

Based on 39 customer surveys, we declare
HPS Palo Alto, Inc.
has passed all rating steps and has earned
The Diamond Certified Award
No. 1721
Continuously qualified since February 2011.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Kathryn J. Verified Customer Name
"I like the communication we have. Since I live across the country, we are able to communicate with them and have not just the basic things that need to be done, but anything additional needs my tenants have."
See All Survey Responses
Research conducted by American Ratings Corporation. Ratings Methodology

Company Capabilities Table

HPS Palo Alto, Inc.
http://www.homepreservation.com
1178 Los Altos Avenue
Los Altos, CA 94022
(650) 279-8439
(650) 917-3888 fax

Mon – Fri: 8am – 5pm
Emergency Services 24/7

Serving all of Santa Clara and San Mateo counties including San Jose, Santa Clara, Sunnyvale, Mountain View, San Mateo, Daly City and Redwood City.

Rain Technologies Installer
782552
Liability Insurance, Worker's Compensation
Mike Ellerin, General Manager
San Mateo Gutter Protection
San Mateo Handyman - Home Repairs
Santa Clara Gutter Protection
Santa Clara Handyman - Home Repairs

Photo & Video Gallery

HPS Palo Alto, Inc.
HPS Palo Alto, Inc.
HPS Palo Alto, Inc.
HPS Palo Alto, Inc.
HPS Palo Alto, Inc.
HPS Palo Alto, Inc.
HPS Palo Alto, Inc.
HPS Palo Alto, Inc.
HPS Palo Alto, Inc.
HPS Palo Alto, Inc.
HPS Palo Alto, Inc.
HPS Palo Alto, Inc.
HPS Palo Alto, Inc.
HPS Palo Alto, Inc.
HPS Palo Alto, Inc.
HPS Palo Alto, Inc.

Survey Responses For

HPS Palo Alto, Inc.

HPS Palo Alto, Inc.: Average 8.5 out of 10 based on 39 unique customer surveys of these open ended questions.
Customer Name
First name and last initial used to protect the privacy of the customer.
Verified Customer Name
Confidential surveys were conducted by telephone so that the customers' identity and actual purchase were confirmed.
Q1
Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Customer Satisfaction Rating
Q2
Survey Question: If you need this product or service in the future, would you use this company again?
Customer's Intent to Return
Q3 & Q4
Survey Question: When you think about this company, what would you like to tell other consumers? What did you like best about this company?
Verbatim Customer Survey Response Based on Last Purchase Experience
Kathryn J. Verified HPS Palo Alto, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like the communication we have. Since I live across the country, we are able to communicate with them and have not just the basic things that need to be done, but anything additional needs my tenants have."

Betsy F. Verified HPS Palo Alto, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like the fact that they do the things that I need to get done, not just the regular things. I can put things on a list and they take care of them."

Emeri H. Verified HPS Palo Alto, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They do what they say they are going to do. When we need something specific done, they try to get in and take care of it on the same day. They are very respectful of the people and the property. They are great."

Charlotte E. Verified HPS Palo Alto, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They come and do all the stuff we should do but don't."

Diane S. Verified HPS Palo Alto, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They do good work. When I had an emergency, they responded right away."

Jeanne K. Verified HPS Palo Alto, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They totally take care of things that I need done. They are always available when things go wrong and need repair. They are willing to help and responsive. They come out just to change my light bulbs without charging me. They go way over and above. The people who come out are unfailingly courteous, clean, and willing to do the extras we ask of them. They are extremely nice people."

Jonathan J. Verified HPS Palo Alto, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"It"

Kate G. Verified HPS Palo Alto, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"At my request, they send the same team, Adam and Daniel, time after time. Adam and Daniel know the house. They're thorough. I've been using their service for years."

Kathryn B. Verified HPS Palo Alto, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are very responsive. They do the work accurately and effectively. They are also on time."

Geoffrey M. Verified HPS Palo Alto, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like the home maintenance, the repairs, and the relationship. They"

Robbie S. Verified HPS Palo Alto, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like that I see the same people each time and the communication is very straightforward and reliable."

Mary M. Verified HPS Palo Alto, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They're reliable and timely. They go through their checklist and fix anything they find that isn't on the checklist. Anytime I have something that is troublesome, I call them and they come out, they take a look and fix it. If they can't fix it, they tell me who is best to call to have the work done."

Sherrie C. Verified HPS Palo Alto, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"My husband isn't a handyman. I can rely on them. I love the quarterly maintenance. Thanks to them, my home is in very good condition. I have recommended them to friends. "

Stephen W. Verified HPS Palo Alto, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They have excellent service and they're very responsive. They have been great."

S. S. I. Verified HPS Palo Alto, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Quick response"

Colene V. Verified HPS Palo Alto, Inc. Customer Name
Q1:9 out of 10
Q2:No
Q3 & Q4:"The staff are fantastic. They are reliable and very conscientious."

Margaret F. Verified HPS Palo Alto, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They are a regular service. They come and check our home quarterly to make sure that everything is in working order and to foresee and address any potential problems. We have a yearly contract with them. They come four times a year and they have good attention to customer service."

Chris H. Verified HPS Palo Alto, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They are friendly. Their staff is concerned. They don't do things the easy way. They do things the right way. It makes a difference because I don't have to pay to have things done four or five times."

Vicky S. Verified HPS Palo Alto, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The best thing is, knowing that certain things that we should be doing are being taken care of."

Hozumi W. Verified HPS Palo Alto, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They are very dependable and they manage everything for us."

Anna M. Verified HPS Palo Alto, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I like that they have a quarterly maintenance schedule and that they come and take care of things that I don't even think of."

Annie L. Verified HPS Palo Alto, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I think they are skilled and responsive."

Chris C. Verified HPS Palo Alto, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They come out regularly. Jesus is a good worker and friendly."

Carver M. Verified HPS Palo Alto, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I liked their punctuality and what they did. They did well."

Greg S. Verified HPS Palo Alto, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They are reliable. They do the job."

Jean Y. Verified HPS Palo Alto, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The most attractive thing is the fact that they offer a relative turnkey service, which comprehensively covers many different needs within the house."

James H. Verified HPS Palo Alto, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They do the things we don't get around to doing."

Joy S. Verified HPS Palo Alto, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I like best that they are available. It's nice to have someone to call in case of an emergency. The outside work is great."

Peter E. Verified HPS Palo Alto, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The people who come out are friendly and capable."

Pilar P. Verified HPS Palo Alto, Inc. Customer Name
Q1:8 out of 10
Q2:No
Q3 & Q4:"They are very prompt and polite. They are good guys. I think they provide a good service."

Robert O. Verified HPS Palo Alto, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They have a checklist of items to look at every time they come out, so I don't have to think of everything because they know what to look at."

Mark W. Verified HPS Palo Alto, Inc. Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"The communication about what is going on"

Yen H. Verified HPS Palo Alto, Inc. Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"They are pretty available to get stuff done when I need it."

Elizabeth S. Verified HPS Palo Alto, Inc. Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"I like not having to worry about things."

Sanjay G. Verified HPS Palo Alto, Inc. Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"They take care of pretty much everything."

Susan W. Verified HPS Palo Alto, Inc. Customer Name
Q1:6 out of 10
Q2:Yes
Q3 & Q4:"They come when they actually say they will. When they do the job right, it's worth it."

Bob C. Verified HPS Palo Alto, Inc. Customer Name
Q1:6 out of 10
Q2:Yes
Q3 & Q4:"I don't know anyone else that provides this kind of service. Fundamentally, I think it"

Jean D. Verified HPS Palo Alto, Inc. Customer Name
Q1:6 out of 10
Q2:Yes
Q3 & Q4:"The diversity of services that they offer"

Anne G. Verified HPS Palo Alto, Inc. Customer Name
Q1:5 out of 10
Q2:Yes
Q3 & Q4:"It is very convenient to have someone come in and take care of things on a regular basis. As a single woman, I really appreciate the service they provide. "