Independently Rated Highest in Quality
T h i r d                              Consecutive Year        
Originally Earned:
January 2010
We declare that House Repair Extraordinaire HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #1611
(510) 295-9322
2141 Ward Street
Berkeley, CA 94705
Principal Rolf Bell is a third-generation contractor.

House Repair Extraordinaire is a full-service repair and remodeling company that offers an extensive range of services to its East Bay clients, including bathroom/kitchen remodels, additions, apartment renovations, termite repairs, seismic upgrades and more. Its technicians have expert knowledge of surfaces such as countertops and floor coverings, and it employs a team of subcontractors to handle fine cabinetry and custom finishes.

Principal and founder Rolf Bell is a thirdgeneration contractor and former West Coast Regional Director and Global Village Team Leader for Habitat for Humanity. He established House Repair Extraordinaire in 2004 based on an idea of reestablishing a component he felt was missing in the home renovation industry: excitement. “I think remodeling should be fun,” he says. “We work hard to make our clients’ home transformations enjoyable, and they often remark about what a pleasurable experience we provide.”

House Repair Extraordinaire also fixes older, dilapidated homes, and it proudly employs LEED-certified (Leadership in Environmental & Energy Design) professionals whose expertise includes energy savings, indoor air quality and environmental practices.

Company Philosophy

“We listen intently to our customers’ remodeling requests, and we work hard to execute their exact visions. By taking into account their budget restrictions, timelines and desires for quality, we can create finished products that exceed their expectations. Our primary concern is pleasing our customers through our remodeling process. Our intention is to reduce their stress and make tackling repairs and remodeling projects enjoyable.”

Serving all of Alameda County including Hayward, Berkeley, Fremont, Oakland, San Leandro, Piedmont, Newark, Albany, Alameda, Dublin and Union City.

Home Repairs
Residential Remodeling & Additions
Bathrooms & Kitchens
Decks
Detached Structures
New Home Purchase Upgrades
Real Estate Sales Preparation
Seismic Upgrades
Termite Repair
Apartment Renovation

Comparative Summary

Third-generation contractor Rolf Bell began his career at 12 years old, working for his father on weekends in Marin. Today, Mr. Bell channels his years of expertise into House Repair Extraordinaire, his Berkeley-based, full service repair and remodeling company. House Repair Extraordinaire is known for its extensive range of services, handling everything from bathroom/kitchen remodels and...

Frequently Asked Questions

Q: What are the types of questions your female customers ask?
A: "Typically, female customers have a desire to understand the repair or modeling sequence, so they know what to expect. They want to be certain we have the expertise to do what they’re requesting. Women also want assistance with critical...
Q: Do you pull permits?
A: "We pull permits probably 75 percent of the time. We always give clients the option to do a project fully permitted, and we tell them the consequences of doing it either way."
Q: What’s your stance on job site cleanliness?
A: "I always ask clients to give me their requirements for cleanliness, and I’ll explain my philosophy: The cleaner we make a job site, the more time it’ll take to perform the job. If a client needs to come home to a clean house ever...

Map

Javascript is required to view this map.

Industry Info

When looking for a contractor, it’s imperative to know what questions to ask.
If you’re starting a remodeling project and the ins and outs of the industry are over your head, consider the following as a blueprint for interviewing firms.How long have you been in business? Look for a company with an established business...
Findings based on statistically reliable research from 70 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
94%
n = 70

Diamond Certified Qualification

Based on 70 customer surveys, we declare
House Repair Extraordinaire
has passed all rating steps and has earned
The Diamond Certified Award
No. 1611
Continuously qualified since January 2010.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Alissa Verified Customer Name
"Very professional"
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

See video

Company Capabilities Table

House Repair Extraordinaire
2141 Ward Street
Berkeley, CA 94705
(510) 295-9322

Mon – Fri: 8am – 6pm
Sat – Sun: By Appointment

Serving all of Alameda County including Hayward, Berkeley, Fremont, Oakland, San Leandro, Piedmont, Newark, Albany, Alameda, Dublin and Union City.

Rolf Bell
30
4
Leed Certified
911189
Liability Insurance, Worker's Compensation
Habitat for Humanity International Global Village Team Leader
2004
Apartment Renovation, Bathrooms and Kitchens, Decks, Detached Structures, New Home Purchase Upgrades, Home Repairs, Real Estate Sales Preparation, Seismic Upgrades, Residential Remodeling and Additions, Termite Repair
Residential and Commercial
1-Year Warranty on Workmanship

Photo & Video Gallery

Survey Responses For

House Repair Extraordinaire

House Repair Extraordinaire: Average 9.2 out of 10 based on 70 unique customer surveys of these open ended questions.
Alissa Verified House Repair Extraordinaire Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Very professional"

Bill B. Verified House Repair Extraordinaire Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very polite, very organized, and they came on time. We were very pleased with the way they handled themselves. We were glad that we found them in the Diamond Certified Directory."

Christine F. Verified House Repair Extraordinaire Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are completely trustworthy, reliable, and they do excellent work. They come in at or under bid, and they clean up after themselves."

Eric S. Verified House Repair Extraordinaire Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Very personal touch, professional, and they used top quality materials."

Frank S. Verified House Repair Extraordinaire Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Rolf knew what he was doing. I was testing him, because I needed to find a contractor that I could trust to do the work when I don't live nearby. Rolf was very qualified, very ethical, and highly competent. He had a lot of connections."

Lisa L. Verified House Repair Extraordinaire Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were responsive, and they did the scope that was defined."

Liz C. Verified House Repair Extraordinaire Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did all they were supposed to do. It was reasonably priced, and the guys were nice."

Nell P. Verified House Repair Extraordinaire Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I thought they were wonderful. They did everything that they said they would do, and they did a great job."

Paul H. Verified House Repair Extraordinaire Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their work was very neat. He was very adept. In fact, I had other people come over and look at it who said they couldn't do what he did. I was very satisfied."

Pauline Verified House Repair Extraordinaire Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He was very prompt, very thorough, and they did the job. I was very happy with them."

Ron S. Verified House Repair Extraordinaire Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are professional, they have great communication, and they are really clean."

Steve W. Verified House Repair Extraordinaire Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Rolf was super knowledgeable. He offered a lot of options, he talked me through the solutions, and told me what could be done in a more cost effective manner. He was courteous, clean, and timely. He was the best contractor I have ever worked with."

E.C.I. Verified House Repair Extraordinaire Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are very organized, professional, and trustworthy."

Jimmy R. Verified House Repair Extraordinaire Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did what they said they would do."

Aaron B. Verified House Repair Extraordinaire Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He really listens. He is very knowledgeable and he has good design aesthetics. He helps me envision the project from beginning to end. His quality is nothing short of fabulous. If he was available every time I needed something done, I wouldn't use anyone but him. "

Aleks G. Verified House Repair Extraordinaire Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I can trust his judgment in figuring out what needs to be done and doing it. I can also trust him not to overcharge me. He'll spend the right amount and do the right thing."

Andrea D. Verified House Repair Extraordinaire Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Rolf has a great service. He stuck to the estimate, understood what I wanted, and talked with me until we figured it out. He went far beyond my expectations."

Aniko S. Verified House Repair Extraordinaire Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I liked their reliability. They had a reasonable price. I liked the quality of their work. They had a business etiquette that every business should demonstrate to their prospective clients. Not too many businesses have as high quality of a response as they do. They responded, they followed up, and they stayed with the price they quoted. Their quality of work was a '10'. Everything we agreed to was done."

Barbara C. Verified House Repair Extraordinaire Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He did a really great job. I really liked Rolf."

Ben S. Verified House Repair Extraordinaire Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He is beyond awesome. He's conscientious and honest. He knows his craft."

Enid C. Verified House Repair Extraordinaire Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He's totally great. He's thorough and very personable. He really listens to what is needed and goes beyond. He makes sure the job is complete. He's conscientious about all of his work. He is available when I need him. He has a sense of urgency that other contractors don't have. He's on time, careful, responsive, and diligent. He has done a lot of work for me."

Evan A. Verified House Repair Extraordinaire Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their integrity, I trusted them as people. They didn't look at me like a profit opportunity, but rather as somebody they were helping. They have done a couple of jobs for me already."

Hugo C. Verified House Repair Extraordinaire Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He was fantastic. He was very thorough and easygoing. I enjoyed working with him. I had a vision of what I wanted for a deck and I just kind of sketched it out. I'm not an artist. He spent a whole day trying to figure out exactly how to make it happen. He managed to build it just how I pictured it. It was exactly how I imagined it."

Jeanine W. Verified House Repair Extraordinaire Customer Name
Q1:10 out of 10
Q2:No
Q3 & Q4:"He was there when he said he would be. He did the job quickly and properly."

Judy R. Verified House Repair Extraordinaire Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They kept on the job until it was completed."

Kathy K. Verified House Repair Extraordinaire Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He's fantastic, nice, knowledgeable, and fast when he does his work. He has a lot of good ideas. He's fun, funny, patient, and pleasant. I can't say enough good things about him. "

Linda P. Verified House Repair Extraordinaire Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He's reasonable. He keeps me well informed about what is going on. "

Lynell L. Verified House Repair Extraordinaire Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He does a wonderful job. He is very professional, accurate, and reliable. He does what he says he is going to do. Things don't break after he fixes them."

Maria A. Verified House Repair Extraordinaire Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I love Rolf. He's great. He does very high quality work."

Mark B. Verified House Repair Extraordinaire Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He's smart and talented. He does what he says he's going to do. It was the single best experience I've ever had with a contractor."

Pat P. Verified House Repair Extraordinaire Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He is absolutely fabulous. He can do it all, whatever is needed. I just love him."

Rick M. Verified House Repair Extraordinaire Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I would rate them a '12', '13', or beyond. Communication, they talk to me. They talk about real world things, like, 'This wouldn't work because it would be too slippery.' or, 'You can save money here, but in the long run it will cost you there.' They don't nickel and dime you. They finished under budget and on time. Also, the crew was terrific."

Selma A. Verified House Repair Extraordinaire Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They promised they would get my work done on time and they did. They were pleasant to work with and they were very communicative. They had good workers. They were very respectful of my house. All around, they were a really good contractor. I felt their work was very good. Rolf was a very good person to work with. He was helpful with getting things approved by the city. Everything worked out really well."

Tsipora G. Verified House Repair Extraordinaire Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He was efficient. He came on time and did what he said he was going to do. He did a very good job. He cared. He really wanted to satisfy the client. I've had so many lousy experiences with contractors because I've done a lot of remodeling. To me, he was like an angel. I was extremely satisfied."

Lee J. Verified House Repair Extraordinaire Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I thought they did a good job. Rolf was very good. His guys worked hard to make sure we were happy."

Pat N. Verified House Repair Extraordinaire Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I think he's bright. He supervises his crew, and he coordinates them well. He understands construction. He has a good reputation in the community."

Owen Z. Verified House Repair Extraordinaire Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"He did what he promised, and he did it right."

Gerry P. Verified House Repair Extraordinaire Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"He is usually available when I need him. He's fast and he does good work. "

Suzanne R. Verified House Repair Extraordinaire Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"He was an excellent communicator. He listened well and kept me informed each step of the way. I knew what was going on. He checked in regularly and worked with us really well, unlike most contractors. His crew was wonderful to have around. They were great guys. They cleaned up every single day after the job and we weren't even living there. "

Christine B. Verified House Repair Extraordinaire Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I felt like I was listened to and my ideas were taken into consideration when the job was done. I thought they did a pretty good job."

Dan M. Verified House Repair Extraordinaire Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"We liked Rolf's customer service. He cared about what we wanted. We also liked his flexibility and willingness to work with what we had financially."

Donna W. Verified House Repair Extraordinaire Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"He's terrific. He listens to what you want and has suggestions about things that would work out even better. He's so knowledgeable and experienced. He has done small things for me, but he did a major job at my son's house. He worked beautifully with my son. My son just raves about him."

Elizabeth W. Verified House Repair Extraordinaire Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Lots of experience, very professional, easy to work with, responsible, and reliable, he took the problem from beginning to end, so we didn't have to think about it."

Lynn T. Verified House Repair Extraordinaire Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"He seems to have the knowledge I need."

Marilynne Verified House Repair Extraordinaire Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Rolf was very well organized. He gave me a good idea about what to expect in terms of disruption to my household. He was very good with pricing and invoicing. He was very personable. He really understood some of the issues with older homes. "

Mary H. Verified House Repair Extraordinaire Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Rolf has a talent for getting along with people. Contract work on the house can be very stressful. Rolf is able to manage it in a tactful way. "

Mr. P. Verified House Repair Extraordinaire Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"He has good interpersonal skills. He is a master carpenter. He is very efficient in his work and he delivers on time and on budget."

Bracha T. Verified House Repair Extraordinaire Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"He was collaborative. He was a good listener and he worked well with us. "

Richard L. Verified House Repair Extraordinaire Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The price, how quickly he finished the project, and that it was pretty much on budget"

Rosina K. Verified House Repair Extraordinaire Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"He spent time with me and tried to build exactly what I wanted."

Sandra C. Verified House Repair Extraordinaire Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"He was very prompt. He cleaned up after himself. He gave me a fair quote and he did a quality job. I was really pleased."

Sarah Z. Verified House Repair Extraordinaire Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Responsive follow-up"

Shelly B. Verified House Repair Extraordinaire Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"He was extremely responsive, very easy to deal with, and he explained things. I felt like I could rely on him to figure things out and give me the information and options I needed in order to make an informed decision. He coordinated all of the work and the subcontractors and made things happen that I didn't think would get done."

Vanessa M. Verified House Repair Extraordinaire Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I liked the demeanor of the crew and their desire to make the customer happy. "

Betty M. Verified House Repair Extraordinaire Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"He was very prompt. If he wasn't on time, he was very close to it."

Ian L. Verified House Repair Extraordinaire Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I thought they did nice work, and they completed it in a timely manner. He gave us a very good estimate of how much it was going to cost. He was a very nice person to work with. I thought that the people who worked for him were nice too."

Jim V. Verified House Repair Extraordinaire Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I liked that they came over right away. The reason I did not give a straight "9" or "10" was because there was a small problem with the repair. The great thing was that as soon as it was brought to their attention, they came over and fixed it."

Marie E. Verified House Repair Extraordinaire Customer Name
Q1:8 out of 10
Q2:No
Q3 & Q4:"They try their best. "

Roger P. Verified House Repair Extraordinaire Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They showed up, they did the work, and they were pleasant. When I had to call them back to take care of the stuff they left behind, they took care of it."

Heather W. Verified House Repair Extraordinaire Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Their availability to work on short notice and their quality of work"

Scott B. Verified House Repair Extraordinaire Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"He's personable, competent, creative, and helpful. He gets the work done and comes in on bid or lower. For what I need him for, I'd say that he's just about perfect."

Chris J. Verified House Repair Extraordinaire Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I liked Rolf. His quality was good and I could trust him. He took good care of my dog when he was going in and out."

Chris K. Verified House Repair Extraordinaire Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The quality of the work was probably the best part of it."

Jackie B. Verified House Repair Extraordinaire Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I liked Rolf very much. He was very thorough. His basic skills were very good, high quality. He was reliable. He pretty much finished on time. He stuck by his bid, even though the expenses exceeded the original bid amount. He was trustworthy."

Peggy T. Verified House Repair Extraordinaire Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I liked the workers that he had."

Roger C. Verified House Repair Extraordinaire Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"He came and did what he said he would do. He was nice and his workers were nice. He was really wonderful. The whole backyard was transformed."

Victor L. Verified House Repair Extraordinaire Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"The timeline, they finished when they said they would."

Roger S. Verified House Repair Extraordinaire Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"He was very efficient. He was able to do a job that no one else seemed to be able to do. He did it well."

Lori A. Verified House Repair Extraordinaire Customer Name
Q1:6 out of 10
Q2:No
Q3 & Q4:"The price"

Michael L. Verified House Repair Extraordinaire Customer Name
Q1:5 out of 10
Q2:No
Q3 & Q4:"Rolf is nice. He explains things to me very thoroughly. I think he is professional. The work done by him is very good. I had water damage. He did the major part of the work."