Independently Rated Highest in Quality
T w e l f t h
Consecutive Year
Originally Earned:
November 2005
We declare that Horticultural Services, LTD HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #774
(925) 388-6963
(510) 747-8940

Chris Chapman, Co-Owner

Horticultural Services, LTD provides a variety of tree care services for residential and commercial clients in Contra Costa County, including trimming, view clearing, removal, pest control, stump grinding and more. The company is known for its ornamental tree pruning skills, and it also specializes in preserving large, heritage-quality trees. 

Owner Chris Chapman is an ISA Certified Arborist with almost 22 years of industry experience. Mr. Chapman says he’s committed to applying the most current trade information and training to every project, and he believes in educating his clients so they can make informed decisions about their trees. “We schedule onsite meetings where we walk through customers’ properties, identify any problems and give them numerous options, beginning with the least invasive and expensive.”

Horticultural Services, LTD can provide consultation services that teach clients the best ways to create and manage their landscapes pre- or post-construction. The company also offers regular maintenance programs designed to keep properties healthy and thriving for years.

Company Philosophy

“Our policy is simple: We do what we say we’re going to do, when we say we’re going to do it. Communication is a very important aspect of our operation—we let our customers know the details of their projects so they don’t have to spend time searching for information. We prefer to involve them in all decisions to ensure they get exactly what they want.”

Serving Contra Costa County

Consulting
Pruning of Ornamental Trees
Landscape Pest Control
Clearing & Removal
Stump Grinding

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for tree service companies that have earned the prestigious Diamond Certified award. Horticultural Services, LTD. takes an all-inclusive approach to helping its clients and provides them with a wide range of tree care services, including removal, stump grinding, pruning and trimming, view...

Frequently Asked Questions

Q: Will your equipment harm my landscaping?
A: "We ask our customers to consider possible damage to nearby plants when a tree stump is removed. Some choose to add more plants to cover up a stump, others choose to remove plants during a stump grinding and replace them when the work is comp...
Q: Can you trim my neighbor’s tree for me?
A: "Most of the time, the answer is yes, but there are multiple issues involved. You have to deal with your neighbor, and deal making is often part of the agreement. It’s important to be aware of all the legalities before you proceed."
Q: Can I top my tree?
A: "No, it’s never a good idea to top a tree. There are techniques we can use to reduce the size of your tree."

Industry Info

Make sure you choose a tree care professional with the training and education to handle your specific situation.
Arborists can earn a multitude of different titles and qualifications, each of which requires its own specialized training and experience. Additionally, arborists can be called upon to act as field arborists, supervisors, diagnosticians, consultants...
Findings based on statistically reliable research from 324 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
97%
n = 324

Diamond Certified Qualification

Based on 324 customer surveys, we declare
Horticultural Services, LTD
has passed all rating steps and has earned
The Diamond Certified Award
No. 774
Continuously qualified since November 2005.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

John S. Verified Customer Name
"He did a good job."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Horticultural Services, LTD
(925) 388-6963
(510) 747-8940
(415) 924-2996 fax
DCID9252541459
DCID5103399910

Mon – Fri: 6:30am – 7pm
Sat: 7am – 2pm

Serving Contra Costa County

Chris Chapman, Owner
21
6
ISA Certified Arborist
812184
Liability Insurance, Workers' Compensation
American Society of Consulting Arborists
2001
Consulting, Pruning of Ornamental Trees, Landscape Pest Control, Clearing & Removal, Stump Grinding
600
Commercial, Residential
Contra Costa Tree Service

Photo & Video Gallery

Survey Responses For

Horticultural Services, LTD

Horticultural Services, LTD: Average 9.3 out of 10 based on 324 unique customer surveys of customer satisfaction.
John S. Verified Horticultural Services, LTD Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"He was very knowledgeable and trustworthy. I trust him being in my house."

"He did a good job."

Adrian B. Verified Horticultural Services, LTD Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I don't know. You're looking for a soundbite, and I really don't have one for you. "

"They were flexible in scheduling and did the job that they were hired to do. If you need trees pruned, I'd say to call Chris."

Ann A. Verified Horticultural Services, LTD Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"He really enhanced the tree by adding windows to it. He opened it up so that I could see the view of the hills, and it didn't hinder the health of the tree. He seemed to have a really good idea of what was happening with other trees around. He had good knowledge."

"I would say his professional ability to diagnose and treat whatever the problem is that the homeowner called him to address"

Brian S. Verified Horticultural Services, LTD Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Chris is easy to work with and does a great job."

"They're detailed, and their clean-up at the end of the job is really good."

Corey A. Verified Horticultural Services, LTD Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I've actually taken their business cards and handed them out to people. I tell them that they do good work."

"They don't damage things, and they clean up well. I was satisfied."

Dan H. Verified Horticultural Services, LTD Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"He is very scientific and really understands what he is doing."

"The fact that the people who work for him like him very much."

Dean L. Verified Horticultural Services, LTD Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"We really liked working with Chris. He was a good communicator, on time, and the clean-up was outstanding."

"I like Chris. He's good at explaining things, and he is reliable."

Elsa F. Verified Horticultural Services, LTD Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would say to give them a try. They are excellent."

"They do a thorough job, they're timely, and they seem to know what they're doing."

Frank N. Verified Horticultural Services, LTD Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Good service, competitive pricing, and they have good people working for them."

"The speed at which they were able to schedule the work, they went beyond and did a little extra work."

Elizabeth L. Verified Horticultural Services, LTD Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very courteous and professional."

"He advised me the best way to have my trees trimmed."

Jerry H. Verified Horticultural Services, LTD Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would probably recommend them."

"I like the people who I worked with and the man who discussed what needed to be done."

Karen V. Verified Horticultural Services, LTD Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Reliability, conscientious work, and they cleaned up beautifully after they came. I felt that I got value for my money, and they lived up to their statements."

"They did the job properly. They show up on time, and they do what they say they are going to do. They have been really responsive."

Marty S. Verified Horticultural Services, LTD Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I was required to use them from the Home Owners Association, but if someone had a need for similar services, I would absolutely recommend them."

"The ease of working with Chris"

Paul D. Verified Horticultural Services, LTD Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"A good friend recommended them to me, and I'd highly recommend them to others."

"They're reliable and do good work."

Susan M. Verified Horticultural Services, LTD Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Knowledgeable and reliable service"

"I like the fact that the owner is an arborist, so he can advise on tree health and pruning, as well as doing tree removal. He does a full-service."

Dave H. Verified Horticultural Services, LTD Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I think that they are knowledgeable, on time, and professional."

"They are knowledgeable, on time, and professional. Chris is a gem."

Bob F. Verified Horticultural Services, LTD Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Professional and knowledgeable"

"Knowledgeable, I really liked them."

Brian G. Verified Horticultural Services, LTD Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Prompt, thorough, and fair"

"They got it right the first time. I was totally satisfied. They were responsive and thorough."

Dustin R. Verified Horticultural Services, LTD Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I was pleased with the results. They did a great job."

"The quick response time and quick scheduling time to get the work done"

Kenneth P. Verified Horticultural Services, LTD Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would tell them that Chris' work is impeccable. He is honest, reliable, and responsive. He does beautiful work."

"The quality of Chris' work and the type of person that he is"