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Diamond Certified Company Report

Hi Tech Termite Control of the Bay Area, Inc.

Diamond Certified Company Report

Hi Tech Termite Control of the Bay Area, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 299 VERIFIED CUSTOMERS i

Tony D.

VERIFIED Hi Tech Termite Control of the Bay Area, Inc. CUSTOMER

1 of 299

Quality 10
10 10
Loyalty Yes
CRITIQUE

The techs are very good.

They are clean, personable, showed up on time, and took care of the problem.

Eilish M.

VERIFIED Hi Tech Termite Control of the Bay Area, Inc. CUSTOMER

2 of 299

Quality 10
10 10
Loyalty Yes
CRITIQUE

They seemed extremely professional, and I'm looking to extend our contract. The particular project manager we had made all the difference. I appreciate that they hire good knowledgeable people with good people skills.

I was pleased with their ability to scientifically treat our condo thoroughly and completely without requiring tenting. They use an elegant approach. I like what they do and the people that did it for us. They were just fabulous.

Josh S.

VERIFIED Hi Tech Termite Control of the Bay Area, Inc. CUSTOMER

3 of 299

Quality 10
10 10
Loyalty Yes
CRITIQUE

Use them. I've used them a number of times. They're great.

They're honest. The pricing is good. They are convenient and flexible and will work with you.

Read All 299 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Hi Tech Termite Control of the Bay Area, Inc. uses advanced technology and environmentally-friendly, state-approved chemicals to combat termite infestations in Bay Area homes, businesses and industrial properties. The company provides standard fumigation services, but it also employs microwave technology that allows it to eradicate termites without tenting a property or removing its furnishings. Other services include structural damage repairs, escrow inspections and annual maintenance programs.

Owner John Williams took over operations of Hi Tech Termite Control of the Bay Area in 2002. Mr. Williams has always believed that excellent customer service is a must in any business. He has been a part of the pest control industry since 1994. “I realized that termite control was a basic, necessary service,” he explains. “I just knew I had to be a part of it.”

Hi Tech Termite Control of the Bay Area offers a three-year, full-structure warranty that covers damage caused by all species of termites and wood-boring beetles. The warranty also protects against new infestations that may appear during the original warranty period.

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Hi Tech Termite Control of the Bay Area, Inc.

COMPANY CONTACT
Service AREA

The Entire Bay Area
Alameda County
Contra Costa County

SERVICES PERFORMED

Residential, Commercial & Industrial Termite Inspection & Control
Escrow Inspection
Damage Repair
Fumigation
Environmentally-Friendly Treatments

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Hi Tech Termite Control of the Bay Area, Inc.

A recent structural damage repair project by Hi Tech Termite Control of the Bay Area

Company Profile

Hi Tech Termite Control of the Bay Area, Inc. uses advanced technology and environmentally-friendly, state-approved chemicals to combat termite infestations in Bay Area homes, businesses and industrial properties. The company provides standard fumigation services, but it also employs microwave technology that allows it to eradicate termites without tenting a property or removing its furnishings. Other services include structural damage repairs, escrow inspections and annual maintenance programs.

Owner John Williams took over operations of Hi Tech Termite Control of the Bay Area in 2002. Mr. Williams has always believed that excellent customer service is a must in any business. He has been a part of the pest control industry since 1994. “I realized that termite control was a basic, necessary service,” he explains. “I just knew I had to be a part of it.”

Hi Tech Termite Control of the Bay Area offers a three-year, full-structure warranty that covers damage caused by all species of termites and wood-boring beetles. The warranty also protects against new infestations that may appear during the original warranty period.

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Company Philosophy

"We take an integrated approach to protecting our clients' homes from termites and other wood pests. Our ability to use both traditional and advanced technology gives us a distinct advantage, which we use to provide the best possible service for our customers."

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Comparative Summary

Termite control companies are always looking for ways to discern themselves from their competition, and those that have earned the prestigious Diamond Certified award are already several steps ahead. In addition to its Diamond Certified status, Hi Tech Termite Control of the Bay Area, Inc. has built a reputation for employing a variety of cutting-edge techniques to control termites, including fumigation and microwave systems that destroy infestations without the use of toxic chemicals. “Our microwave process is particularly valuable for multi-unit condominium and townhome complexes,” says owner John Williams. “Instead of fumigating an entire complex for just one affected unit, we can use the microwave process to establish complete control of the termites.”

Mr. Williams has been in the termite control industry for 16 years, and he believes the best way to run a business is directly from the field. “Unlike other termite company owners, I’m actively engaged in day-to-day operations,” he says. “I wear the uniform, and I’m in the field every day, so I have a good sense of what each customer needs. I can also monitor the skills of my inspectors and crew members while simultaneously retaining knowledge of what’s going on back at the office.”

Because Mr. Williams deals directly with his clients, Hi Tech Termite Control of the Bay Area is able to focus more intently on customer service than many of its competitors. When a client calls, the company immediately sends an inspector to do a thorough analysis of the home or business, which includes looking underneath the building and at the interior, attic, exterior and outbuildings. “Our inspectors turn around inspection reports within 24 hours,” says Mr. Williams. “We’re a medium-sized company, but we can handle just about any situation or scenario. That really resonates with our customers.”

Unlike termite control companies that only handle exterminations, Hi Tech Termite Control of the Bay Area also provides termite damage repairs for patios, decks and other wood surfaces. “We do it all, from start to finish,” confirms Mr. Williams. “We control the termites, demolish the damaged area, repair it, clean up and haul away the debris. We can even match paint, which is an uncommon practice in this industry.”

To supplement its customer service-oriented business approach, Hi Tech Termite Control of the Bay Area backs up its microwave and fumigation work with a three-year, full-structure warranty. “The entire structure is covered for three years against any old or new infestation,” says Mr. Williams. “Also, all service calls during the warranty period are free of charge.”

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Industry Info

When it comes to infesting homes and other buildings, termites are incredibly proficient, gaining access through damp spots caused by anything from vegetation and plants to poor ventilation. Being aware of warning signs and taking preventive measures can help stop termite problems before they become too large to ignore. Consider the following tips for preemptively dealing with termite infestations:

• Don’t affix wooden trellises to exterior walls.
• Keep mulch, wood debris, scrap lumber, sawdust and firewood away from your home. If you keep firewood outside your house during the winter, raise it off the ground.
• Trim all shrubs, bushes and other dense greenery away from your home’s foundation. Move mulch away from the foundation as well.
• Don’t stack, store or bury wood debris adjacent to your home.
• Remove infested trees and stumps.
• Keep a good coat of paint on all exterior wood.
• Apply clear caulk to cracks and wood separation on exterior trim.
• Repair leaking faucets and water lines, both indoors and outdoors.
• Fix leaky roofs and gutters.
• Don’t allow leaves to accumulate in gutters and drains.
• Grade soil so water (including air conditioning condensate) runs away from foundations.
• Ventilate crawlspaces and attics to reduce humidity.
• Cover at least 90 percent of the soil in crawlspaces with plastic sheeting.
• Ideally, wood siding, stucco and foam board should be at least six inches away from the ground.
• Seal all cracks and holes in your home’s foundation to block access points.

When looking for a pest control company, it’s important to find one that can explain how to correct certain termite-inviting conditions in your home. According to John Williams, owner of Hi Tech Termite Control of the Bay Area, Inc. in Hayward, it’s also important for the firm to be highly responsive to your specific needs. “A company’s responsiveness is often related to how engaged the owner is with day-to-day operations,” he says. “You want to work with a company that has a principal with whom you can deal directly. You shouldn’t have to go through several managers to get an answer.”

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Frequently Asked Questions

Q: How do I know if I have termites?

A: There are four species of wood-destroying pests in Northern California: powder post beetles, dry wood termites, subterranean termites and damp wood termites. Dry wood termites are the most common—they leave piles of droppings or pellets near their nests, and they swarm on warm days (swarmers look like red ants with wings). Subterranean termites are ground dwelling and build tubes to access their food. Look for mud tubes or swarmers in the spring months. Subterranean swarmers look like small, black water ants with wings. The easiest way to identity flying ants from termites is to check the wings—if they’re short, stubby and end at the rear end of the insect, it’s a flying ant; if they’re long, tear-shaped and twice the length of the insect, it’s a termite. Hollow wood is also a very good indication of an infestation.

Q: How does the microwave process work?

A: We use visual inspection and detection devices to locate dry wood termite infestations. Once detected, the microwave is directed at the termite nest, heating the area to about 200 degrees Fahrenheit. Termites are more than 90 percent water, so they boil to death. We also occasionally use low-toxicity chemicals, depending on the species of termite and where the nest is located.

Q: Can any structure be treated with the microwave process?

A: No. If a structure is heavily infected throughout and has been left untreated for years, it should be fumigated first, and then controlled by the microwave process.

Q: Do I have to leave my house during the microwave process?

A: No, you can stay in the building. You just have to stay out of the immediate area where we’re using the microwave system.

Q: Do I have to disconnect my appliances or alarm system during the microwave process?

A: No, the microwaves don’t affect electrical wiring.

Q: I’m thinking of selling my home in the next few years. Will I have to do the microwave treatment again to clear escrow?

A: No. Whether we microwave or fumigate your home, we’ll certify it for escrow purposes as long as it’s under the original or extended warranty. There may be a charge for escrow services.

Q: Do you also fumigate?

A: Yes.

Q: Is your warranty the same for fumigation?

A: Yes, if your home is fumigated or goes through the microwave process, the warranty is the same.

Q: What does a three-year warranty mean?

A: Unlike other companies, our warranty is quite simple. Your entire structure is covered for three years against any old or new infestation, regardless of the species or affected area. All service calls during your warranty period are free. This covers the original and extended warranties if renewed after the first three years. We offer limited warranties for spot treatments.

Q: Do you use your own employees?

A: Yes, all work (except tent fumigations) is performed by employees of this company. Each person is licensed, bonded and covered by workers’ compensation insurance. Due to the large number of multi-unit projects we work on, such as apartments and townhouse associations, we also carry extensive liability coverage.

Q: Is there an outside source that provides more information about termite control?

A: The termite industry is highly regulated and monitored due to the potential effects of fumigants on human life. The Structural Pest Control Board, which is a division of the Department of Consumer Affairs, provides extensive information on any company in this industry.

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SELECTED PHOTOS FROM Hi Tech Termite Control of the Bay Area, Inc.

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM John Williams

Expert CONTRIBUTOR PROFILE

John Williams: Termite Tech

By James Florence, Senior Writer

HAYWARD — When asked how he got into termite control, John Williams says it was an offshoot from his background in property maintenance and renovation. “My father owned a lot of rental properties when I was growing up, and I used to help him repair and renovate them. During the course of my work, I saw a lot of termite damage and gained some experience dealing with it, so when it came time for me to choose a career path, termite control seemed like a good choice. About five years into my career, I joined Hi-Tech Termite and worked for them in Orange County before transferring to the Bay Area to manage their Fremont office. In 2002, the CEO decided to slow down the operation, so he sold me the Bay Area branch and I’ve been running it ever since.”
Today, as owner of Hi Tech Termite of the Bay Area, Inc., John says he enjoys just about every aspect of his job. “I like fielding customer calls, scheduling inspections…basically the entire process from start to finish. It’s very rewarding to serve our local clientele and leave their homes termite-free.”
A resident of San Leandro, John says relocating to the North Bay from Southern California has been a positive experience overall. “I like the diversity of the Bay Area. Also, the customers are a little more educated and have a better understanding of termites and the methods used to deal with them. Of course, there are also a lot of termites up here, which is unfortunate, but that’s why we’re here.”
Outside of work, John enjoys hobbies like cooking and reading, as well as outdoor activities like fishing and camping. He also likes volunteering his time to working with under-privileged youth. “I’m a board member of an inner-city charter school in Southern California,” he explains. “I also mentor young men whose fathers aren’t around and try to be a positive role model for them.” Additionally, John likes to keep up with his son, Micah, who is currently attending college to be an architect.
In regard to a professional philosophy, John espouses the importance of customer courtesy. “I treat every customer’s home like it was my grandmother’s home,” he says. “After all, you’re going to wipe your feet before you go into your grandmother’s house and treat it with respect and pristine care. That’s a philosophy I pass on to my entire staff to ensure our customers always feel taken care of and treated with the utmost courtesy.”
When asked the first thing he’d do if he were to retire tomorrow, John says he’d devote more time to the other ventures he’s involved with. “I still have a lot of ties to Southern California—besides being a board member of a charter school, I’m part-owner of a restaurant down there, so I would probably be more active with those things. Of course, before that, I’d take a few days to sleep in and recuperate.”
Ask Me Anything!
Q: What’s your favorite sports team?
A: The Los Angeles Dodgers.

Q: Do you have a favorite TV show?
A: I like home renovation shows like “Flip This House” and “Fixer Upper.”

Q: What’s your favorite season?
A: Winter—the termites are less active so I get a little more time to spend with family and friends.

Q: Do you collect anything?
A: I don’t know if you’d call it a collection, but I’m into old-school cars and I have a cherry 1967 Chevrolet Caprice.

Q: Who’s your favorite movie villain?
A: Darth Vader.

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Expert articles
  • The Key to Effective Termite Control

    HAYWARD — There are several ways to treat a termite infestation, but the best option is to prevent it from happening in the first place. You can do this by having a reputable termite company perform regular inspections of your home and property. As a preventative measure, all Bay Area homeowners should have termite inspections performed every three to five years.

    During an inspection, the technician will look for signs of activity from termites, wood-boring beetles and other wood-destroying insects, as well as more passive (yet equally destructive) agents like dry rot. The technician will also assess your property and take note of any conditions that make it more susceptible to infestation. By identifying both harmful activity and conducive conditions, an inspection will allow you to deal with these preventatively rather than in their advanced stages.

    If termites are found on your property, you may assume your entire house will need to be fumigated, but this isn’t always the case. If the infestation is contained within a certain area, you can do a localized treatment. This is why it’s important to hire a company that performs thorough inspections. Whereas a less thorough company may prescribe a whole-home fumigation based on seeing termites in a single area, a company that does thorough inspections will take the time to get an accurate assessment of the situation and prescribe an appropriate treatment.

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Expert video tip

Video: Preventative Termite Inspections

Complete Video Transcription:

HAYWARD — Host, Sarah Rutan: When it comes to termite control, there’s no better defense than preventative inspections. To learn more, we’re in Hayward with Jim Mortenson of Hi Tech Termite Control of the Bay Area, speaking on behalf of Diamond Certified Expert Contributor John Williams.

Jim Mortenson: Today we’re talking about the key to effective termite control. The first thing you want to do is have a quality inspection done by a highly reputable termite company. During these inspections, we’re looking for any wood-destroying organisms, such as termites, wood-boring beetles, or infections to the wood members of your home caused by dry rot. Even if you don’t see evidence of termites or dry rot, you should definitely get a preventative inspection every 3 to 5 years. You definitely want to make sure you’re protecting your home or your business.

Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Hi Tech Termite Control of the Bay Area, Inc. WEBSITE AND EXTERNAL FEED
  • Hi Tech Termite Control of the Bay Area, Inc. SOCIAL MEDIA FEEDS
COMPANY WEBSITE
www.hitechtermite.com
Diamond Certified RATINGS ON Hi Tech Termite Control of the Bay Area, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 299 VERIFIED CUSTOMERS i
Hi Tech Termite Control of the Bay Area, Inc. : Average 9.1 out of 10 based on 299 unique customer surveys of customer satisfaction.

Tony D.

VERIFIED Hi Tech Termite Control of the Bay Area, Inc. CUSTOMER

1 of 299

Quality 10
10 10
Loyalty Yes
CRITIQUE

The techs are very good.

They are clean, personable, showed up on time, and took care of the problem.

Eilish M.

VERIFIED Hi Tech Termite Control of the Bay Area, Inc. CUSTOMER

2 of 299

Quality 10
10 10
Loyalty Yes
CRITIQUE

They seemed extremely professional, and I'm looking to extend our contract. The particular project manager we had made all the difference. I appreciate that they hire good knowledgeable people with good people skills.

I was pleased with their ability to scientifically treat our condo thoroughly and completely without requiring tenting. They use an elegant approach. I like what they do and the people that did it for us. They were just fabulous.

Josh S.

VERIFIED Hi Tech Termite Control of the Bay Area, Inc. CUSTOMER

3 of 299

Quality 10
10 10
Loyalty Yes
CRITIQUE

Use them. I've used them a number of times. They're great.

They're honest. The pricing is good. They are convenient and flexible and will work with you.

Jose B.

VERIFIED Hi Tech Termite Control of the Bay Area, Inc. CUSTOMER

4 of 299

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would refer them.

I think the relationship with the inspectors stands out for me. It makes the whole process so much easier.

Debbie L.

VERIFIED Hi Tech Termite Control of the Bay Area, Inc. CUSTOMER

5 of 299

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very reliable, fair in the treatment options offered, and timely.

They cleaned up after the job.

Dorothy R.

VERIFIED Hi Tech Termite Control of the Bay Area, Inc. CUSTOMER

6 of 299

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very conscientious, friendly, and they do good work.

They knew what to do, and they came out and did it.

Sue W.

VERIFIED Hi Tech Termite Control of the Bay Area, Inc. CUSTOMER

7 of 299

Quality 10
10 10
Loyalty Yes
CRITIQUE

They backed up what they said they would do. They didn't try to up-sell me, and they were always very responsive.

The technicians were all great. I was also very pleased with our contact person.

Katherine P.

VERIFIED Hi Tech Termite Control of the Bay Area, Inc. CUSTOMER

8 of 299

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have recommended them before.

The inspector was very good.

Rosalie T.

VERIFIED Hi Tech Termite Control of the Bay Area, Inc. CUSTOMER

9 of 299

Quality 10
10 10
Loyalty Yes
CRITIQUE

We are very satisfied.

Our representative, Jim, is very easy to talk to.

Shannon G.

VERIFIED Hi Tech Termite Control of the Bay Area, Inc. CUSTOMER

10 of 299

Quality 10
10 10
Loyalty Yes
CRITIQUE

The customer service was great, and the job was very cost effective.

The customer service was great. We had special needs regarding the inspections. Our loan was a VA-loan, so they had a special criteria. They also reassured us that everything would be taken care of properly.

Monica B.

VERIFIED Hi Tech Termite Control of the Bay Area, Inc. CUSTOMER

11 of 299

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very reliable, easy to work with, and they're just a great company.

They were always available, and they were very accommodating for me and my clients. They provided great customer service.

Cindy U.

VERIFIED Hi Tech Termite Control of the Bay Area, Inc. CUSTOMER

12 of 299

Quality 10
10 10
Loyalty Yes
CRITIQUE

I had a very good experience. Another company came out to do an estimate, and they said our house was falling down. Ben came out, did a one-hour inspection and handed me an estimate for 1/3 of the price I was quoted from the previous company.

They were very responsive to my needs.

Alfredo B.

VERIFIED Hi Tech Termite Control of the Bay Area, Inc. CUSTOMER

13 of 299

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very high quality.

They were always on time.

Caleb A.

VERIFIED Hi Tech Termite Control of the Bay Area, Inc. CUSTOMER

14 of 299

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very responsive to the customer's needs, and I actually used them twice in one year.

They were very accommodating.

Elmer M.

VERIFIED Hi Tech Termite Control of the Bay Area, Inc. CUSTOMER

15 of 299

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very responsive and quick.

Our sales representative always follows up and sends us very detailed reports.

Judith L.

VERIFIED Hi Tech Termite Control of the Bay Area, Inc. CUSTOMER

16 of 299

Quality 10
10 10
Loyalty Yes
CRITIQUE

I thought they were very professional and thorough. I was very happy with them.

Their price was reasonable. I like the extended warranty. And they were on time.

Monica B.

VERIFIED Hi Tech Termite Control of the Bay Area, Inc. CUSTOMER

17 of 299

Quality 10
10 10
Loyalty Yes
CRITIQUE

A great service

A great service

Ali V.

VERIFIED Hi Tech Termite Control of the Bay Area, Inc. CUSTOMER

18 of 299

Quality 10
10 10
Loyalty Yes
CRITIQUE

I was happy with them.

They delivered what they promised.

Tess W.

VERIFIED Hi Tech Termite Control of the Bay Area, Inc. CUSTOMER

19 of 299

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say the customer service was the highlight for me because I had to get approval from neighbors regarding the work. They helped with that communication, making it an easy process.

Their customer service was the best and that is the most important piece for me.

Laura D.

VERIFIED Hi Tech Termite Control of the Bay Area, Inc. CUSTOMER

20 of 299

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were honest and did good work.

I felt that their price was fair, and they were thorough. They really looked at everything.

Read All 299 Survey Responses at Ratings View