Hi Tech Hardwood Floors

Hi Tech Hardwood Floors: Average 9.4 out of 10 based on 97 unique customer surveys of these open ended questions.

Customer Name

First name and last initial used to protect the privacy of the customer.

Verified Customer Name

Confidential surveys were conducted by telephone so that the customers' identity and actual purchase were confirmed.

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?

Customer Satisfaction Rating

Survey Question: If you need this product or service in the future, would you use this company again?

Customer's Intent to Return

Q3 & Q4

Survey Question: When you think about this company, what would you like to tell other consumers? What did you like best about this company?

Verbatim Customer Survey Response Based on Last Purchase Experience

Candy D. Verified Hi Tech Hardwood Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They paid a lot of attention to the details."

"They did the job quickly, on time, and very responsibly. They almost even took care of my dog. They were so thoughtful and considerate."

Davis B. Verified Hi Tech Hardwood Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They worked very conscientiously and did a very good job."

"I liked the end results the best. I felt that Andy was very good at explaining the details on the estimate."

Douglas W. Verified Hi Tech Hardwood Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"I would recommend them. They are reliable, honest, and they do what they say they are going to do."

"They did what they said they were going to do, and the work was great."

Michael D. Verified Hi Tech Hardwood Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They did an excellent job, they were easy to work with, they came on time, and they did exactly what they said they were going to do."

"The final result of the workmanship"

Mrs. E. Verified Hi Tech Hardwood Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They are honest, their workmanship is excellent, and their work is beyond your expectations."

"Andy Tran is very pleasant. He's not pushy at all."

Mrs. M. Verified Hi Tech Hardwood Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"Andy is very friendly. He listened to what I wanted, and he was knowledgeable and patient about explaining every detail."

"Andy was very easy to work with, and he explained things in detail. He was very honest, and he said if he could not do some of the work, he would help find another contractor who could."

Betty O. Verified Hi Tech Hardwood Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Andy did our floors. He did a good job. He was very prompt and very quick. He did whatever we wanted. They also did a little extra that we didn't even ask them to do, without charging extra for it."

Patrice W. Verified Hi Tech Hardwood Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their attention to detail and the price"

Samantha Verified Hi Tech Hardwood Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their communication was very good. All of my expectations were met. They actually finished ahead of schedule. Their pricing was very reasonable as well. I would only use them in the future. "

Shannon R. Verified Hi Tech Hardwood Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"He was very personable, and he was able to do what I wanted to have done when no one else could. He got in and got out, just like he said he would. He had two nice helpers who were also very personable and nice to be around."

Bruce H. Verified Hi Tech Hardwood Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They provided good customer service. Andy Tran was very responsive. He took care of all of our concerns "

Ken Verified Hi Tech Hardwood Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very timely, neat, and clean. Everything was on schedule. "

Lisa W. Verified Hi Tech Hardwood Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The personal service that I got from Andy and Mike Tran, I liked the fact that they were very honest and upfront. It was a very good value for what they did. They were very thorough in cleaning up after the floor was done. They were very fast at installing the floor. It took less time than they estimated."

Matthew T. Verified Hi Tech Hardwood Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The quality of the service, and they did it right the first time. They knew exactly what I was looking for and had great knowledge about it."

David S. Verified Hi Tech Hardwood Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The owner was very helpful and followed up with me. Their prices were fair."

Chris D. Verified Hi Tech Hardwood Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their options to choose from were top notch. Their price, speed, and expertise were fantastic."

Jeff H. Verified Hi Tech Hardwood Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their responsiveness and quality of work"

Mike F. Verified Hi Tech Hardwood Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were straightforward, and they finished in a timely manner."

Peter B. Verified Hi Tech Hardwood Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked Andy. He was very professional and trustworthy. He knows his work and doesn't over-sell. Andy was timely and responsive."

Joan S. Verified Hi Tech Hardwood Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They did what they said they would do right on time."

Barbara K. Verified Hi Tech Hardwood Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were easy to work with, they went out of their way to help, and they did a nice job."

Dina T. Verified Hi Tech Hardwood Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very fast, and they were very careful not to make a mess in the house."

Linn S. Verified Hi Tech Hardwood Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The estimator was on time and pleasant. "

Douglas G. Verified Hi Tech Hardwood Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Andy was honest."

Mike G. Verified Hi Tech Hardwood Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked their straightforwardness and honesty."

Edward C. Verified Hi Tech Hardwood Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very honest, hard working, and consistent."

Shelley C. Verified Hi Tech Hardwood Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"His service was great, and he was generous enough to let me pay for the job in three installments."

Paul M. Verified Hi Tech Hardwood Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They keep to their schedule, and they are very efficient. I consider them one of the best hardwood floor places in the entire Bay Area."

Ted T. Verified Hi Tech Hardwood Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are very knowledgeable."

Judy Verified Hi Tech Hardwood Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very quick to respond and give an estimate."

A.C. Verified Hi Tech Hardwood Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"It was very convenient for us. He came to our store and took care of everything. "

Tom C. Verified Hi Tech Hardwood Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Andy is a straightforward, and he delivers what he promises. If he makes a mistake, he corrects it right away."

Josef C. Verified Hi Tech Hardwood Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"His skill level and quality of work"

K.B.B. Verified Hi Tech Hardwood Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They do what needs to be done to take care of the job."

Scott M. Verified Hi Tech Hardwood Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Andy always returns my calls, and he is easy to work with."

Christian C. Verified Hi Tech Hardwood Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked Andy's responsiveness, suggestions, and quickness."

Brian W. Verified Hi Tech Hardwood Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were punctual."

Tressa Verified Hi Tech Hardwood Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"My brother-in-law is a contractor, and he always compliments me on my floors."

Bob Verified Hi Tech Hardwood Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I've known Andy for a long time."

Linda Verified Hi Tech Hardwood Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are organized and efficient."

Gene P. Verified Hi Tech Hardwood Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"He did a good job."

Erica Verified Hi Tech Hardwood Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked their quick response, their professional way of conducting business, and their workmanship."

Thomas Verified Hi Tech Hardwood Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"He's got good prices, and he does a real nice job."

Keith Verified Hi Tech Hardwood Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"He was reliable, his service was quick, and he did exactly what he said he was going to do."

Richard Verified Hi Tech Hardwood Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They did what they said they were going to do. "

Mr. M. Verified Hi Tech Hardwood Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very professional, and they did an excellent job on my floors. "

Edmond Verified Hi Tech Hardwood Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I like his whole approach to the business."

Richard S. Verified Hi Tech Hardwood Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"He completed everything in a very timely and professional manner."

Andy Verified Hi Tech Hardwood Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their absolute uncompromising attention to quality"

Ms. T. Verified Hi Tech Hardwood Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"If there are any problems, he takes care of them right away."

F.S. Verified Hi Tech Hardwood Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I didn't have to wait a long time to have the floor installed, and they did a very good job."

Leslie T. Verified Hi Tech Hardwood Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Attention to detail and guaranteed satisfaction"

Susan W. Verified Hi Tech Hardwood Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"He was very tidy."

Ryan K. Verified Hi Tech Hardwood Floors Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:

"They were a good value and very responsive."

"They were willing to do the work while we were on vacation."

Frank R. Verified Hi Tech Hardwood Floors Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:

"They're very conscientious, they do a very good job for the price, and they really want to make the customer happy."

"They really want to satisfy you. That is why I am using them again for the fourth time."

Hsian W. Verified Hi Tech Hardwood Floors Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:

"They are very responsible, and I liked working directly with the owner."

"Andy was very responsive to solving a problem that I was dealing with from a previous contractor's work that needed fixing."

Joseph L. Verified Hi Tech Hardwood Floors Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:

"They did a good job, their pricing was good, and they did exactly what they said they were going to do."

"The pricing"

Kathleen B. Verified Hi Tech Hardwood Floors Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:

"Their estimates were fair, and they explained the details of the work very well. "

"I liked how quickly they responded to my initial inquiry for a bid."

Lorrie C. Verified Hi Tech Hardwood Floors Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:

"They showed up on short notice, and they were very straightforward about the pricing and the details."

"I really liked that they were able to start the work right away. They were easy to work with when I made a change request midway through the project."

Mrs. B. Verified Hi Tech Hardwood Floors Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:

"I got very personalized service from Andy. He was very reliable and responsible."

"The workmanship was absolutely excellent. I really felt like I got the biggest bang for my buck with Andy. Andy is very tuned in to the architecture and design and really explained everything about the importance of protecting the house from work dust."

Alyson F. Verified Hi Tech Hardwood Floors Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The quality of the product was really good. The floors looked great in the end."

Brian F. Verified Hi Tech Hardwood Floors Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They know floors. There is never any guess work. They have a high level of floor care knowledge. They have certifications from various professional organizations."

Pam E. Verified Hi Tech Hardwood Floors Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The owner was a perfectionist. He had pride in making sure the work was up to a certain quality level."

Susan M. Verified Hi Tech Hardwood Floors Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"He came when he said he would, and I thought the work he did was really good. He was efficient, and he cleaned up after himself."

Aries C. Verified Hi Tech Hardwood Floors Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Honesty, good customer service, and quality"

Richard O. Verified Hi Tech Hardwood Floors Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Andy was a nice guy and easy to work with."

Wendy P. Verified Hi Tech Hardwood Floors Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The floors are quality and nice looking."

Dina A. Verified Hi Tech Hardwood Floors Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were easygoing and professional."

Joseph S. Verified Hi Tech Hardwood Floors Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were friendly and got everything done on time."

Alvin L. Verified Hi Tech Hardwood Floors Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The amount of time it took to put the floor in was very quick."

C.B.D.I. Verified Hi Tech Hardwood Floors Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The quality of the products"

Bruce H. Verified Hi Tech Hardwood Floors Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I liked their professionalism and high quality service."

Carla M. Verified Hi Tech Hardwood Floors Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Their prices are reasonable, and the quality of work is good."

Ryan M. Verified Hi Tech Hardwood Floors Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I liked the fact that they were able to meet their commitments on time."

Victoria Verified Hi Tech Hardwood Floors Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I like the quality of the floors."

Michael M. Verified Hi Tech Hardwood Floors Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"He knew what he was doing. "

Mr. N. Verified Hi Tech Hardwood Floors Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"He took care of everything right away."

Steve M. Verified Hi Tech Hardwood Floors Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They cleaned up after themselves, and they kept to the original schedule."

Ms. M. Verified Hi Tech Hardwood Floors Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They are prompt, and they do good work."

Lucille M. Verified Hi Tech Hardwood Floors Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They knew how to do the work."

James Verified Hi Tech Hardwood Floors Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The job was completed nicely and on time."

Jim Verified Hi Tech Hardwood Floors Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"He seemed very honest and straightforward."

Michael S. Verified Hi Tech Hardwood Floors Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:

"I like that they don't want to charge you the highest price first. They let you know that there may be work that is needed once they pull up the old floor. The other contractors wanted to automatically charge for the work before they knew if it was necessary. Even though the extra work was needed, Hi Tech's prices were better."

"He could do the work immediately."

Lindsey P. Verified Hi Tech Hardwood Floors Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"I found them very easy to work with."

Janet Verified Hi Tech Hardwood Floors Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The floors look lovely."

Ray M. Verified Hi Tech Hardwood Floors Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They were on time and efficient."

Victor C. Verified Hi Tech Hardwood Floors Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"Good work ethic"

Patricia H. Verified Hi Tech Hardwood Floors Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They weren't a hassle to deal with."

Mindy G. Verified Hi Tech Hardwood Floors Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They were prompt, and the work quality was good."

Victoria M. Verified Hi Tech Hardwood Floors Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The guy who installed the floor was really nice."

Norma Verified Hi Tech Hardwood Floors Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They were very efficient."

Mary P. Verified Hi Tech Hardwood Floors Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They were available."

Stacy H. Verified Hi Tech Hardwood Floors Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They were prompt, reliable, and they did a decent job."

Lynn S. Verified Hi Tech Hardwood Floors Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"He was efficient, he knew what he was doing, and he was really experienced. The floor turned out beautifully. He was a very good craftsman. We had one problem, and I had already paid him, but he was very accommodating and came back to redo the finish on the floor. He took personal responsibility for the error. "

Kristie O. Verified Hi Tech Hardwood Floors Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"They met my timelines very well."

John M. Verified Hi Tech Hardwood Floors Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"They were quick, the quality was good, the price was fair."

Rick Verified Hi Tech Hardwood Floors Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"I liked that the owner worked on the job."

Hi Tech Hardwood Floors

Hardwood floor services for Bay Area homeowners and light commercial properties

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