Independently Rated Highest in Quality
F o u r t h
Consecutive Year
Originally Earned:
February 2014
We declare that Herb's Pool Service, Inc. HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #2122
(415) 938-6913
(707) 219-8321
3413-A Petaluma Blvd North
Petaluma, CA
More addresses
Owners Kathy Thompson (L) and Sandy Scott pose inside one of Herb’s Pool Service’s retail stores.

Herb’s Pool Service, Inc. provides a full range of swimming pool and spa services for residential clients in Marin, Sonoma, and West Contra Costa Counties. In addition to handling everything from regular cleaning and maintenance to new pool construction, the company has the capabilities to remodel existing pools and spas; perform interior refinishing; install pumps, filters and heaters; and more.

Co-owner Sandy Scott says that even though Herb’s Pool Service prioritizes staying current with industry innovations, it hasn’t lost sight of the importance of the personal touch. “Like most industries, pool service has changed significantly over the years, so keeping up-to-date with new technology is critical. However, we also believe that no amount of technological sophistication can take the place of old-fashioned customer service. Our customers can expect to receive both.”

Herb’s Pool Service maintains two retail stores in San Rafael and Petaluma where customers can purchase the latest pool equipment, chemicals, and accessories. The company also builds and maintains waterfalls and other ornamental water features, and it’s able to perform warranty work for all major pool equipment manufacturers. 

Company Philosophy

“Our motto is, ‘We work, you play.’ By providing knowledgeable, reliable services and top-of-the-line products, we’re able to achieve our number one goal: to maximize our clients’ enjoyment of their pools, spas and water features.”

Serving West Contra Costa, Sonoma and all of Marin County including San Rafael, Novato, Mill Valley, San Anselmo, Larkspur & Ross.

Swimming Pool & Spa Service
Pool Renovation
Retail Sales

Comparative Summary

Few swimming pool and spa service companies earn the prestigious Diamond Certified award, which means they’ve been independently rated Highest in Quality. Even fewer can also claim more than 50 years in the industry, but that’s exactly the case for Herb’s Pool Service. “We’ve been family-owned and operated since 1958, and we’ve been providing the same versatile...

Frequently Asked Questions

Q: Can you build me a new pool?
A: "Yes. We’re licensed pool contractors, so we can build a new pool or remodel an existing pool on your property. "
Q: Do you sell products that increase pool safety?
A: "Yes, we carry a variety of products that enhance the safety of pools, including covers, fences and gate alarms. "
Q: Do I need to get my pool serviced during the winter?
A: "Yes, most pools need to be serviced weekly during the winter, and some even need more attention in colder months, depending on the location and weather. For example, if you get a lot of runoff or debris in your pool during the rainy season,...

Map

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Industry Info

When it comes to keeping your pool clean, remember that there’s such a thing as too much chlorine.
Adding chlorine to your pool is one of the most important ways to keep it sanitary and free of moss and fungi, but you need to be careful about the amount you use. Not only can an excessive amount of chlorine make the water uncomfortable for...
Findings based on statistically reliable research from 175 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
94%
n = 175

Diamond Certified Qualification

Based on 175 customer surveys, we declare
Herb's Pool Service, Inc.
has passed all rating steps and has earned
The Diamond Certified Award
No. 2122
Continuously qualified since February 2014.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Fred J. Verified Customer Name
"The service, and the fact that the pool is clean."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Herb's Pool Service, Inc.
3413-A Petaluma Blvd North
Petaluma, CA
3769 Redwood Hwy
San Rafael, CA 94903
(415) 938-6913
(707) 219-8321
DCID4154794040
DCID7077954372

Office
Mon – Fri: 7:30am – 5pm
San Rafael Store
Mon – Fri: 8am – 5pm
Sat: 8am – 4pm
Petaluma Store
Mon – Sat: 9am – 5pm

Serving West Contra Costa, Sonoma and all of Marin County including San Rafael, Novato, Mill Valley, San Anselmo, Larkspur & Ross.

Sandy Scott, Kathy Thompson, Tim Lindelli, Tina Offenbach, Owners
60
791298 273969
Liability Insurance, Workers' Compensation
Association of Pool & Spa Professionals (APSP), Marin Builders Exchange
1958
Swimming Pool & Spa Service, Pool Renovation, Retail Sales
1,800

Photo & Video Gallery

Survey Responses For

Herb's Pool Service, Inc.

Herb's Pool Service, Inc.: Average 8.5 out of 10 based on 175 unique customer surveys of customer satisfaction.
Fred J. Verified Herb's Pool Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It's a good service. I can't complain."

"The service, and the fact that the pool is clean."

Girija B. Verified Herb's Pool Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very proactive, give good feedback, and they are great communicators. "

"Friendly, comprehensive, and competent"

Cathy R. Verified Herb's Pool Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I like their service very much."

"The general all around service"

Greg D. Verified Herb's Pool Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very good at the service. I also did construction through them and was very pleased now and with the most recent service."

"I don't have to worry about the pool, they take care of everything."

Wayne C. Verified Herb's Pool Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It's a pool company so nothing is too hard for them, they do okay."

"The pool looks good."

Eugene C. Verified Herb's Pool Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The only company we have used since we got the pool a long time ago, we really like Chris. They are experts. "

"Like I said, they are the only company I have used for years in regards to our pool. I expect them to know about the actual behind the scene items."

Kennen W. Verified Herb's Pool Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are pricey, but a really good company."

"Knowledge, they have tons of knowledge on not just pools in general, but specifically our equipment."

Roshan S. Verified Herb's Pool Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Reliable, and they provide a great service."

"They are very efficient in fixes and the service of the pool. "

Janet F. Verified Herb's Pool Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are easy to do business with and the staff is prompt and do great at the job. "

"It's something you have to maintain correctly on the property, and they do it correctly."

Anthony M. Verified Herb's Pool Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It's a simple pool service, nothing special. They do a good job though."

"They are on time each week."

Susie S. Verified Herb's Pool Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I love the fact that they are knowledgeable."

"They are on time."

Ken W. Verified Herb's Pool Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"He's good and does a good job, no issues."

"I don't have to talk to him much, he is good, no complaints."

Leigh O. Verified Herb's Pool Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are pretty detailed with the service. They do it pretty quickly, but I guess there isn't much involved."

"They are on time."

Francesca P. Verified Herb's Pool Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Painless process each time"

"Efficiency"

Allan Y. Verified Herb's Pool Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have great service."

"They follow up when you ask them to, and they are right on time. I like that it's a small operation rather than a larger corporation."

Annemarie B. Verified Herb's Pool Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"We've been using them for over 20 years. They are on time, and they know what they are doing with every piece of equipment. "

"Whenever I have a problem, they find it. They are very thorough, and they make sure the equipment is running 100% of the time."

Jackson K. Verified Herb's Pool Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are on time, and they are pretty good. Their prices are increasing though."

"The people are very nice, polite, friendly, and helpful."

Jack E. Verified Herb's Pool Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do a great job."

"Their attention to detail"

Becky W. Verified Herb's Pool Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are great, and they have fabulous personal customer service. They are just wonderful. They bend over backwards to help me out."

"I would say their accessibility and their fabulous customer service"

Charles S. Verified Herb's Pool Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They provide top quality service and a prompt response time. They do a good job looking after our pool."

"They are consistent, reliable, and they do a good weekly service on our pool."