Independently Rated Highest in Quality
F o u r t h
Consecutive Year
Originally Earned:
February 2014
We declare that Herb's Pool Service, Inc. HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #2122
(415) 938-6913
(707) 219-8321
3413-A Petaluma Blvd North
Petaluma, CA
More addresses
Owners Kathy Thompson (L) and Sandy Scott pose inside one of Herb’s Pool Service’s retail stores.

Herb’s Pool Service, Inc. provides a full range of swimming pool and spa services for residential clients in Marin, Sonoma and West Contra Costa Counties. In addition to handling everything from regular cleaning and maintenance to new pool construction, the company has the capabilities to remodel existing pools and spas; perform interior refinishing; install pumps, filters and heaters; and more.

Co-owner Sandy Scott says that even though Herb’s Pool Service prioritizes staying current with industry innovations, it hasn’t lost sight of the importance of the personal touch. “Like most industries, pool service has changed significantly over the years, so keeping up-to-date with new technology is critical. However, we also believe that no amount of technological sophistication can take the place of old-fashioned customer service. Our customers can expect to receive both.”

Herb’s Pool Service maintains two retail stores in San Rafael and Petaluma where customers can purchase the latest pool equipment, chemicals, and accessories. The company also builds and maintains waterfalls and other ornamental water features, and it’s able to perform warranty work for all major pool equipment manufacturers.

Company Philosophy

“Our motto is, ‘We work, you play.’ By providing knowledgeable, reliable services and top-of-the-line products, we’re able to achieve our number one goal: to maximize our clients’ enjoyment of their pools, spas and water features.”

Serving West Contra Costa, Sonoma and all of Marin County including San Rafael, Novato, Mill Valley, San Anselmo, Larkspur & Ross.

Swimming Pool & Spa Service
Pool Renovation
Retail Sales

Comparative Summary

Few swimming pool and spa service companies earn the prestigious Diamond Certified award, which means they’ve been independently rated Highest in Quality. Even fewer can also claim more than 50 years in the industry, but that’s exactly the case for Herb’s Pool Service. “We’ve been family-owned and operated since 1958, and we’ve been providing the same versatile...

Frequently Asked Questions

Q: Can you build me a new pool?
A: "Yes. We’re licensed pool contractors, so we can build a new pool or remodel an existing pool on your property. "
Q: Do you sell products that increase pool safety?
A: "Yes, we carry a variety of products that enhance the safety of pools, including covers, fences and gate alarms. "
Q: Do I need to get my pool serviced during the winter?
A: "Yes, most pools need to be serviced weekly during the winter, and some even need more attention in colder months, depending on the location and weather. For example, if you get a lot of runoff or debris in your pool during the rainy season,...

Map

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Industry Info

When it comes to keeping your pool clean, remember that there’s such a thing as too much chlorine.
Adding chlorine to your pool is one of the most important ways to keep it sanitary and free of moss and fungi, but you need to be careful about the amount you use. Not only can an excessive amount of chlorine make the water uncomfortable for...
Findings based on statistically reliable research from 150 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
93%
n = 150

Diamond Certified Qualification

Based on 150 customer surveys, we declare
Herb's Pool Service, Inc.
has passed all rating steps and has earned
The Diamond Certified Award
No. 2122
Continuously qualified since February 2014.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Allan Y. Verified Customer Name
"They follow up when you ask them to, and they are right on time. I like that it's a small operation rather than a larger corporation."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Herb's Pool Service, Inc.
3413-A Petaluma Blvd North
Petaluma, CA
3769 Redwood Hwy
San Rafael, CA 94903
(415) 938-6913
(707) 219-8321
DCID4154794040
DCID7077954372

Office
Mon – Fri: 7:30am – 5pm
San Rafael Store
Mon – Fri: 8am – 5pm
Sat: 8am – 4pm
Petaluma Store
Mon – Sat: 9am – 5pm

Serving West Contra Costa, Sonoma and all of Marin County including San Rafael, Novato, Mill Valley, San Anselmo, Larkspur & Ross.

Sandy Scott, Kathy Thompson, Tim Lindelli, Tina Offenbach, Owners
60
791298 273969
Liability Insurance, Workers' Compensation
Association of Pool & Spa Professionals (APSP), Marin Builders Exchange
1958
Swimming Pool & Spa Service, Pool Renovation, Retail Sales
1,800

Photo & Video Gallery

Survey Responses For

Herb's Pool Service, Inc.

Herb's Pool Service, Inc.: Average 8.5 out of 10 based on 150 unique customer surveys of customer satisfaction.
Allan Y. Verified Herb's Pool Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have great service."

"They follow up when you ask them to, and they are right on time. I like that it's a small operation rather than a larger corporation."

Annemarie B. Verified Herb's Pool Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"We've been using them for over 20 years. They are on time, and they know what they are doing with every piece of equipment. "

"Whenever I have a problem, they find it. They are very thorough, and they make sure the equipment is running 100% of the time."

Jackson K. Verified Herb's Pool Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are on time, and they are pretty good. Their prices are increasing though."

"The people are very nice, polite, friendly, and helpful."

Jack E. Verified Herb's Pool Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do a great job."

"Their attention to detail"

Becky W. Verified Herb's Pool Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are great, and they have fabulous personal customer service. They are just wonderful. They bend over backwards to help me out."

"I would say their accessibility and their fabulous customer service"

Charles S. Verified Herb's Pool Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They provide top quality service and a prompt response time. They do a good job looking after our pool."

"They are consistent, reliable, and they do a good weekly service on our pool."

Darrell H. Verified Herb's Pool Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are reliable, they show up when they say they will show up, and they do a good job."

"We've been using them for several years, and I have no complaints."

Fran B. Verified Herb's Pool Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They seem a little pricey. I love Chris, he's been servicing my pool for years, and he makes their price worth it."

"I would say my favorite thing about Herb's is Chris, the service technician."

Jim D. Verified Herb's Pool Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They keep the pool perfect. "

"The guy who services our pool, Jason, does a great job. He's personable, attentive, friendly, and responsive. He always answers any questions that I have."

John S. Verified Herb's Pool Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Our pool always looks fine."

"They've been reliable for 48 years since we moved into our house. "

Kim H. Verified Herb's Pool Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They show up every week, and they do their job very well."

"We've been using them for years, and they are the only pool company that we've used. "

Max S. Verified Herb's Pool Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are dependable, and they've been a Marin County institution for years. We've been using them for over 20 years."

"They are very good and very dependable. "

Nancy B. Verified Herb's Pool Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They provide a good service."

"They always come and do what they are supposed to do."

Penny M. Verified Herb's Pool Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are reliable."

"I like that I don't have to think about my pool. We've been using them for about 8 years."

Rick W. Verified Herb's Pool Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They get back to me, and they get the work done when they say they will."

"I've been using them for years, and they are responsive and reliable. "

Ronnie E. Verified Herb's Pool Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are thorough, clean, and provide a satisfactory service."

"Ron, the pool cleaner, is very good at what he does."

Scott F. Verified Herb's Pool Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They remodeled our pool 2 years ago. We chose them because they were local. They did an excellent job, and they started when they said they would start. We had handmade glass tiles put into the pool, and they allowed for the right curing time. The entire process went smoothly, and they did a beautiful job. They've come back and shown our pool as an example of the quality of work that they are capable of. "

"The reliable service that Dan, our serviceman, provides They let me know when it's time to prepare our solar system for the winter and then when it's time to get it up and running for the summer. I don't have to call them, because they have it scheduled automatically. "

Stephen A. Verified Herb's Pool Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"If you have a pool, use them. We've been using them for 20 years."

"They are always available if we have problems, and they respond very quickly. "

Stephen J. Verified Herb's Pool Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are reliable and responsive. "

"The gentleman who services our pool, Fernand, is personable, thorough, and a detail-oriented person. We have used Herb's for 15 plus years. "

Steve V. Verified Herb's Pool Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Good pool service"

"I don't recall his name, but the guy who takes care of us is competent, terrific, reliable, and a nice guy."