Diamond Certified Company Report

Hawkins Enterprises, Inc.

Diamond Certified Company Report

Hawkins Enterprises, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 129 VERIFIED CUSTOMERS i

James L.

VERIFIED Hawkins Enterprises, Inc. CUSTOMER

1 of 129

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have actually talked to a few people and I tell them they're the elite. If you want a job done right they're the people to go to.

Their vision, they took my somewhat difficult backyard and they took what our ideas were and they came up with the perfect design. We had a lot of bids but no one could design it the way we wanted, so we were amazed when somebody finally could do what we wanted.

Tracy B.

VERIFIED Hawkins Enterprises, Inc. CUSTOMER

2 of 129

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they're great professionals and they have a great small company feeling but with big company resources.

I think the design team was fantastic and also their maintenance team was really good as well.

Juliana C.

VERIFIED Hawkins Enterprises, Inc. CUSTOMER

3 of 129

Quality 10
10 10
Loyalty Yes
CRITIQUE

They definitely care about the quality and craftsmanship in their work and they take a great deal of pride in their work. When they work with their clients they want to make sure that it's the highest quality possible for the price the client is willing to pay.

They were very responsive and they were just very respectful of the property. If I ever had any questions or if any little thing was going on, they'd give me a call. I always knew the status of the project and they were always good about letting me know what was going on with the project every step of the way. They were really good.

Read All 129 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Hawkins Enterprises, Inc. designs and installs custom swimming pools, remodels and renovates existing swimming pools, and provides general remodeling and construction services for residential clients throughout Contra Costa County and parts of Alameda County. The company is best known for creating unique pools that bring its customers’ visions to life, but it also builds outdoor lifestyle features such as barbeques and outdoor kitchens, fire pits, waterfalls, arbors, pavilions, cabanas, and more. 

Owner John Rose says his general construction background allows him to successfully navigate every step of his clients’ projects, from the initial planning stages to the finishing touches. “I’ve been involved in hundreds of general construction projects over the years, so when we’re building and installing a new pool, I’m able to take the entire yard into account and create a plan that perfectly fits the property.”

Hawkins Enterprises also has its own service department that’s designed to take care of its clients’ ongoing needs and ensure customer satisfaction well beyond the construction process. Mr. Rose says his company’s dynamic range of abilities gives it a significant advantage over its competition. “It’s rare for us to only be involved in building a swimming pool—our customers know we can handle it all and appreciate only having to make one phone call.”

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Hawkins Enterprises, Inc.

COMPANY CONTACT
Service AREA

Contra Costa County
Parts of Alameda County

SERVICES PERFORMED

Pool Design & Installation
Pool Remodeling
Water Features & Renovation
Custom Home Remodeling & Construction
BBQs
Fire Pits & Fireplaces
Hardscapes/Landscapes
Pavilions
Pool Service & Repairs
Arbors
Concrete/Pavers

BRANDS Supported
  • Pentair

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Hawkins Enterprises, Inc.

Company Profile

Hawkins Enterprises, Inc. designs and installs custom swimming pools, remodels and renovates existing swimming pools, and provides general remodeling and construction services for residential clients throughout Contra Costa County and parts of Alameda County. The company is best known for creating unique pools that bring its customers’ visions to life, but it also builds outdoor lifestyle features such as barbeques and outdoor kitchens, fire pits, waterfalls, arbors, pavilions, cabanas, and more. 

Owner John Rose says his general construction background allows him to successfully navigate every step of his clients’ projects, from the initial planning stages to the finishing touches. “I’ve been involved in hundreds of general construction projects over the years, so when we’re building and installing a new pool, I’m able to take the entire yard into account and create a plan that perfectly fits the property.”

Hawkins Enterprises also has its own service department that’s designed to take care of its clients’ ongoing needs and ensure customer satisfaction well beyond the construction process. Mr. Rose says his company’s dynamic range of abilities gives it a significant advantage over its competition. “It’s rare for us to only be involved in building a swimming pool—our customers know we can handle it all and appreciate only having to make one phone call.”

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Company Philosophy

"Referrals are the lifeblood of our business and explain why we're still around after more than 30 years. Everything we do is geared toward ensuring customer satisfaction. Our goal is to provide our clients with lasting value, and thus far, our approach and projects have withstood the test of time."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for swimming pool contractors that have earned the prestigious Diamond Certified award. For Hawkins Enterprises, Inc., the key to achieving and maintaining high levels of customer satisfaction is taking a strategic approach to each project that includes meticulously planning and preparing every phase before any work begins. “Every successful project begins and ends with a good plan, so preparation is always our first priority,” confirms owner John Rose. “Some contractors prefer to start the construction phase as quickly as possible, but we take our time and make sure we’ve developed the right plan, which ultimately ensures the client will be completely happy with the end result.”

Hawkins Enterprises has been designing and installing custom swimming pools, remodeling and renovating existing swimming pools, and providing general remodeling and construction services for residential clients in Contra Costa County and parts of Alameda County since 1981. The company is best known for creating unique pools that bring its customers’ visions to life, but it also builds outdoor lifestyle features such as fire pits, barbeques, outdoor kitchens, arbors, waterfalls, pavilions, cabanas and more.

Unlike less experienced swimming pool contractors that fail to mention certain costs in their initial estimates, Hawkins Enterprises prides itself on being completely transparent throughout every step of its clients’ projects. “When we make a proposal, we show the client the cost of building the project versus our projected profit,” explains Mr. Rose. “That way, everything is laid out in black and white and they’re able to see exactly where their money is going.”

Another distinguishing feature of Hawkins Enterprises is its ability to design every aspect of its clients’ swimming pool projects, which, according to Mr. Rose, is a rare attribute in the industry. “Very few swimming pool contractors actually keep designers on staff these days, which is unfortunate because design is probably the most important part of the building process,” he says. “Even if a homeowner hires the best pool builder in the world, the end product will still reflect the original design, so we make sure to emphasize both aspects.”

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Industry Info

Well-built swimming pools don’t encounter many serious problems throughout their life spans, but of the issues they do face, shifting soil is the most damaging. Soil conditions in Northern California are particularly expansive, which means a lot of pressure is exerted on the shells of swimming pools, and when soil shifts while exerting this type of pressure, it can cause major structural damage to a pool that isn’t adequately reinforced with steel. If you’re planning to install a pool on your property, consider the following tips for dealing with shifting soil:
Hire a contractor that will exceed minimum building requirements. From an engineering standpoint, it’s better for pools to be overbuilt than built to minimum standards. “Some contractors try to get away with using the minimal amount of rebar beams at the bottom of pools, but it’s always a better idea to have more steel reinforcing the pool than less,” offers John Rose, owner of Hawkins Enterprises, Inc. in San Ramon. “If a company skimps on reinforcement, they’ll have to come back and redo the entire pool if it encounters soil-related problems, and that can be time consuming and expensive for everyone involved.”
Get a reliable warranty. If you don’t have a good warranty, you might have to pay out of pocket to fix structural damage caused by shifting soil. Every swimming pool that’s built in California comes with a 10-year “latent defect” clause, but in order to rely on this as your warranty, there has to be significant ostensive damage to your pool that suggests a latent defect. Since structural damage in a pool is often gradual and occurs below the surface, it can be difficult to prove a latent defect in court.
It can be beneficial to get a warranty directly from the contracting firm that builds your pool, but be cautious—some contractors will offer “lifetime” warranties that include caveats that exempt them from responsibility if the pool’s failure is caused by ground movement. By writing their own warranties to replace the latent defect clause, these companies eschew protecting their clients in favor of protecting themselves from liability. If you get a warranty from your pool contractor, make sure you read it thoroughly and clearly understand its stipulations.

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Frequently Asked Questions

Q: How much will it cost to install my pool?

A: In order to identify the true cost of your project, we first have to implement a very thorough design process. Every site is different and every pool is unique, so when we provide a cost estimate, we prefer to answer in specific terms that take all those details into account. After we map out a detailed plan, we’ll give you a firm estimate for your project.

Q: How long will it take to complete my project?

A: If it’s only a pool project, we can usually finish in about six weeks, but if it’s a pool project with some extra concrete work, it could take two months to complete. If you add components like fire pits and pavilions, that usually extends the estimate to three months. Of course, these figures are all based on clear weather—during winter, every rainy day causes a delay in the completion time.

Q: How far in advance do I need to plan my project if I want my pool installed by summer?

A: Realistically, you should start a dialogue with us about three months prior to when you want your pool installed. First, we’ll meet with you, look at your yard and talk about what you specifically want. If both parties decide it’s a good fit, we’ll schedule a meeting with our designer. The design process usually takes two to three weeks, and after that we have to get a building permit, which takes another couple weeks.

Q: Do you offer other construction services besides building swimming pools?

A: Yes, we have a broad range of expertise when it comes to construction projects—in fact, it’s rare for us to only be involved in building a swimming pool for a client. Most of our projects involve concrete or pavers that go around the pool, barbeques and fire pits, arbors, pavilions and more. A lot of people even hire us to remodel their entire yards.

Q: How long should my pool last before it needs to be repaired?

A: A well-constructed swimming pool should easily last 40 years without any serious problems.

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SELECTED PHOTOS FROM Hawkins Enterprises, Inc.

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Diamond Certified RATINGS ON Hawkins Enterprises, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 129 VERIFIED CUSTOMERS i
Hawkins Enterprises, Inc. : Average 8.8 out of 10 based on 129 unique customer surveys of customer satisfaction.

James L.

VERIFIED Hawkins Enterprises, Inc. CUSTOMER

1 of 129

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have actually talked to a few people and I tell them they're the elite. If you want a job done right they're the people to go to.

Their vision, they took my somewhat difficult backyard and they took what our ideas were and they came up with the perfect design. We had a lot of bids but no one could design it the way we wanted, so we were amazed when somebody finally could do what we wanted.

Tracy B.

VERIFIED Hawkins Enterprises, Inc. CUSTOMER

2 of 129

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they're great professionals and they have a great small company feeling but with big company resources.

I think the design team was fantastic and also their maintenance team was really good as well.

Juliana C.

VERIFIED Hawkins Enterprises, Inc. CUSTOMER

3 of 129

Quality 10
10 10
Loyalty Yes
CRITIQUE

They definitely care about the quality and craftsmanship in their work and they take a great deal of pride in their work. When they work with their clients they want to make sure that it's the highest quality possible for the price the client is willing to pay.

They were very responsive and they were just very respectful of the property. If I ever had any questions or if any little thing was going on, they'd give me a call. I always knew the status of the project and they were always good about letting me know what was going on with the project every step of the way. They were really good.

Mike W.

VERIFIED Hawkins Enterprises, Inc. CUSTOMER

4 of 129

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have recommended them to family and friends. They're highly qualified and a wonderful group of people to work with. They're friendly, very professional, and they did an A+ job on our new pool, spa, and decking installation. It's absolutely beyond a “10”.

Their quality of work

Anita G.

VERIFIED Hawkins Enterprises, Inc. CUSTOMER

5 of 129

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that they did very high quality work and we were very satisfied with the outcome of the project and the quality of the job. So mostly it's the quality that stands out to me with them and they were nice people to work with.

I think I liked that they had very good subcontractors, like the best. None of the subcontractors that showed up were bad, they were all really good, worked really hard, and they did the best work they could.

Shap R.

VERIFIED Hawkins Enterprises, Inc. CUSTOMER

6 of 129

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that the customer service from start to finish was excellent. We had a big miscommunication and part of the hot tub had started to be built the wrong way. They told me not to worry, that they're Diamond Certified and everything is guaranteed and we're covered. They chipped and chiseled away at that thing until they could build it correctly. I was so impressed, I told them you have a customer for life. The follow through was great too. I was so impressed.

I like that it was one-stop shopping and they just did everything from design to finish. The materials, the vendors, everything. We did a really big product and I just liked it was all able to be done by them.

Yash M.

VERIFIED Hawkins Enterprises, Inc. CUSTOMER

7 of 129

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're great, high quality.

Their professionalism

Gary S.

VERIFIED Hawkins Enterprises, Inc. CUSTOMER

8 of 129

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say good quality delivered on time.

The designer really made it a beautiful project that fit our style and needs.

Chris W.

VERIFIED Hawkins Enterprises, Inc. CUSTOMER

9 of 129

Quality 10
10 10
Loyalty Yes
CRITIQUE

Really liked the product that we got, that was our main thing, and we felt it was pretty good.

The workmanship

Craig B.

VERIFIED Hawkins Enterprises, Inc. CUSTOMER

10 of 129

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did an excellent job on a very difficult hillside project.

Their expertise, their engineering, and that they got the job done.

Gurdev D.

VERIFIED Hawkins Enterprises, Inc. CUSTOMER

11 of 129

Quality 10
10 10
Loyalty Yes
CRITIQUE

The design phase needs to be shown in the model because we had to make a number of changes in the design phase.

They got on with the job without me having to chase them.

Michael K.

VERIFIED Hawkins Enterprises, Inc. CUSTOMER

12 of 129

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'd recommend them.

That they could do the entire job that I wanted done from beginning to end

Kristen H.

VERIFIED Hawkins Enterprises, Inc. CUSTOMER

13 of 129

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very high quality.

Easy to work with and they had good customer satisfaction, they were very easy to communicate with and they made sure that I was pleased with each step.

Rebecca H.

VERIFIED Hawkins Enterprises, Inc. CUSTOMER

14 of 129

Quality 10
10 10
Loyalty Yes
CRITIQUE

Great quality

They are easy to work with.

David L.

VERIFIED Hawkins Enterprises, Inc. CUSTOMER

15 of 129

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very professional

They did a very good job for me.

Sharlene G.

VERIFIED Hawkins Enterprises, Inc. CUSTOMER

16 of 129

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have an experienced staff who are attentive and do quality work. I was not pleased with one of the companies they used to do the landscaping and that could tarnish their reputation and I don't think this is coming from just one customer, as I have spoken to other people about this.

I was pleased with working with Jeff Jones and he has a good eye. I trust his judgement when I am not sure about certain choices. I felt like I was in good hands.

Jennifer S.

VERIFIED Hawkins Enterprises, Inc. CUSTOMER

17 of 129

Quality 10
10 10
Loyalty Yes
CRITIQUE

Don't hesitate, go with Hawkins.

I liked everything from the consultation and John's approach to the project to the design they came up with. They always did exactly what they said they would do, when they said they would do it. The ease of making a payment was great. They were responsive and the service was good.

Jennifer L.

VERIFIED Hawkins Enterprises, Inc. CUSTOMER

18 of 129

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very professional and reliable.

They have a fantastic pool designer in Jeff Jones. They provide a version of what your pool will look like before you have to sign on the line. They got my pool done ahead of schedule.

Dan M.

VERIFIED Hawkins Enterprises, Inc. CUSTOMER

19 of 129

Quality 10
10 10
Loyalty Yes
CRITIQUE

We were very happy with their work. They are reliable and professional.

I like the uniqueness of the design. We were very happy.

Brent M.

VERIFIED Hawkins Enterprises, Inc. CUSTOMER

20 of 129

Quality 10
10 10
Loyalty Yes
CRITIQUE

Fast and efficient

They know what they are doing.

Read All 129 Survey Responses at Ratings View