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Diamond Certified Company Report

Hassler Heating & Air Conditioning

Diamond Certified Company Report

Hassler Heating & Air Conditioning

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 150 VERIFIED CUSTOMERS i

Jasmine S.

VERIFIED Hassler Heating & Air Conditioning CUSTOMER

1 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are amazing. I needed work done within a certain time frame, and they were able to get someone on the jobsite and completed the work within the time frame that I had.

I liked that they were efficient, the staff and their service.

Catherine D.

VERIFIED Hassler Heating & Air Conditioning CUSTOMER

2 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have a very competitive price and they delivered on what they promised. They have good quality and they're very prompt. It's a fabulous company.

Everything that they did was very professional, but I particularly liked dealing with Eddie.

Connie S.

VERIFIED Hassler Heating & Air Conditioning CUSTOMER

3 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

It's incredibly well run and the communication happens the way it should. They're very smart when they come to repair something and the people are great.

They're totally friendly, responsive, and prompt with appointments. They really think about how something could be repaired and what could be wrong with it. I have a funky old furnace and they've done a great job with it. I think they're a terrific outfit.

Read All 150 Survey Responses at Ratings View
Diamond certified company
Diamond certified company PROFILE

Tim Hassler, CFO

Hassler provides a wide range of HVAC and home performance services, from maintenance, repairs and complete system replacements to energy efficiency upgrades such as air draft sealing, crawlspace moisture treatment systems and insulation installation. Hassler is a participating contractor in PG&E’s Energy Upgrade California Advanced Home Upgrade program, which offers homeowners up to $6,500 rebates for home efficiency improvements. Hassler takes a scientific, “whole house” approach to improve its customers’ indoor health, energy efficiency and home comfort.

CFO Tim Hassler says Hassler’s ability to act as both a full-service HVAC contractor and a home performance company has been a crucial aspect of its success. “It’s rare to find a contractor that handles both sides. Our clients call us and refer us to others because they know we’re passionate about helping people optimize their energy efficiency and improve their home comfort and health. We offer the highest value in the industry because we’re able to adapt our services to each unique situation.”

Hassler’s experienced installation and service technicians are continually trained on how to educate clients about their homes. “Many homes in the Bay Area are not as healthy as they should be,” says Mr. Hassler. “One common problem is poor attic and crawlspace ventilation, which can be easily fixed or mitigated in most cases with proper diagnoses and implementation.”

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
  • Our editors gather deep company info.
  • Performance is Guaranteed.

DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Hassler Heating & Air Conditioning

COMPANY CONTACT
Service AREA

Alameda County
Contra Costa County
Marin County

SERVICES PERFORMED

HVAC Installations & Repairs
Home Performance Energy Audits & Inspections
Energy Upgrade Measures

BRANDS Supported
  • Carrier

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Hassler Heating & Air Conditioning

Company Profile

Hassler provides a wide range of HVAC and home performance services, from maintenance, repairs and complete system replacements to energy efficiency upgrades such as air draft sealing, crawlspace moisture treatment systems and insulation installation. Hassler is a participating contractor in PG&E’s Energy Upgrade California Advanced Home Upgrade program, which offers homeowners up to $6,500 rebates for home efficiency improvements. Hassler takes a scientific, “whole house” approach to improve its customers’ indoor health, energy efficiency and home comfort.

CFO Tim Hassler says Hassler’s ability to act as both a full-service HVAC contractor and a home performance company has been a crucial aspect of its success. “It’s rare to find a contractor that handles both sides. Our clients call us and refer us to others because they know we’re passionate about helping people optimize their energy efficiency and improve their home comfort and health. We offer the highest value in the industry because we’re able to adapt our services to each unique situation.”

Hassler’s experienced installation and service technicians are continually trained on how to educate clients about their homes. “Many homes in the Bay Area are not as healthy as they should be,” says Mr. Hassler. “One common problem is poor attic and crawlspace ventilation, which can be easily fixed or mitigated in most cases with proper diagnoses and implementation.”

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Company Philosophy

"Our goal is to strive to make an impact on our clients' daily lives by improving their home comfort, energy efficiency and indoor health while helping the State of California meet its energy reduction goals one home at a time."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for home energy auditors that have earned the prestigious Diamond Certified award. For Hassler Heating & Air Conditioning, the key to achieving and maintaining high levels of customer satisfaction is simple: provide high-quality, fairly priced products and services that make its clients’ homes more comfortable and efficient. “Our goal is to find creative solutions that greatly improve our customers’ lives,” says co-owner Michael Hassler. “We’re very passionate about helping people optimize their energy efficiency.”

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Industry Info

Home energy audits survey the use of energy in a home by showing where energy is lost through inadequate insulation, duct cracks, ventilation problems, faulty HVAC systems, old appliances, and other systems and materials within the home. A good home energy audit will culminate with a final analysis or report of the findings and provide you with a suggested list of repairs, additions or upgrades that will help your house use energy more efficiently and create a more comfortable indoor environment.

“A lot of homeowners are starting to realize the importance of home energy efficiency and indoor air quality,” says Michael Hassler, co-owner of Hassler Heating & Air Conditioning in El Cerrito. “Evaluating and fixing energy efficiency problems can save you a lot of money and greatly improve your quality of life, and that all starts with a formal home energy audit that’s conducted by a knowledgeable company.”

Home energy audits may include a combination of a walkthrough visual inspection that looks for cracks or faults in windows, doors, skylights, walls, ceilings and other areas of the building envelope. It may also include an evaluation of the appliances and systems present in the home. Some home energy auditors may also view utility records and use specialized equipment to test for air leaks, roof and shading concerns, and customer behavior.

Home energy audits are usually a wise investment, especially for homeowners who live in older homes, feel that their systems are running inefficiently or are uncomfortable in certain areas of their homes due to inefficient heating and cooling. Home energy audits performed by qualified companies can highlight energy loss and inefficient systems and suggest fixes to these problems, which can result in lower utility bills, a more comfortable home and healthier family members.

“Home performance repairs are about more than just installing new heating systems,” says Tim Hassler, CFO of Hassler Heating & Air Conditioning. “Companies can now provide air sealing that prevents ventilation systems from taking in bad air from crawlspaces or attics and dispersing it throughout the home. Also, good contractors can improve indoor air quality while repairing or replacing heating systems, which improves efficiency and health.”

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Frequently Asked Questions

Q: How do I improve the air quality inside my home?

A: We offer more than a dozen solutions for indoor air quality. We’ll give you a list of all the options that are available to you and help you make a decision that meets your particular needs and budget.

Q: Can you balance the temperature in my home if I have rooms that are too hot or too cold?

A: Yes. Uneven temperature usually indicates a ductwork balancing issue, and we can help with that. Our general contracting license allows us to work on ventilation, insulation, ductwork, HVAC units and other components that might contribute to your rooms being too hot or too cold.

Q: Is replacing my HVAC system my only option for fixing temperature inconsistencies inside my home?

A: No. Some companies tell their customers that their only option is to replace their HVAC systems, but we don’t believe in saddling our clients with extra costs if there are other options. We’ll perform an evaluation of your home and look at all the other factors that contribute to rooms being too hot or too cold, and we can often find a different solution that doesn’t require you to replace your current HVAC system.

Q: Can you reassure me if I’m nervous about hiring a contractor?

A: Yes, you can call us and we’ll talk to you about your specific situation so you feel more comfortable. We’re good at making connections with our clients, and we can educate you about your situation with just a 15-minute phone call. We’ll reassure you and get you excited about the idea of improving your home’s energy performance.

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SELECTED PHOTOS FROM Hassler Heating & Air Conditioning

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Tim Hassler

Expert CONTRIBUTOR PROFILE

Tim Hassler: A Brotherly Opportunity

By James Florence, Diamond Certified Program Reporter

EL CERRITO — Tim Hassler used to have a fruitful career in the biotech industry, but when his brother suggested they join forces in the HVAC field, he knew it was a good opportunity. “I was working as a regional manager for a service company in the biotech field,” he recounts. “My brother, Mike, founded Hassler Heating & Air Conditioning in 1999 and the business was growing a lot, so we began talking about partnering up. Not only did it offer a chance for me to progress from management to ownership, I was also excited to get into an industry that focused on improving home performance.”

Today, as CFO of Hassler Heating & Air Conditioning, Tim says his past management experience comes into play in the company’s day-to-day operations. “Right now we’re up to five installation teams, so between scheduling, pulling permits and completing jobs in a timely manner, there are a lot of logistical challenges. Fortunately, that happens to be one of my strengths, so I enjoy coordinating things so our operations run smoothly and efficiently.” Tim also likes working alongside his two stepsons, Paul and Chris. “Paul is one of our energy auditors and Chris is a service technician. They’re not just family; they’re great employees as well.”

Originally from Truckee, Tim now resides in Marin County with his wife, Tamara, where he expresses his appreciation for the region’s natural beauty. “I’m a big hiker and runner, so I really enjoy all the nature trails and open spaces in this area. The Mt. Tamalpais Watershed and Point Reyes are great places to spend time, especially with family, so I feel really blessed to live here.”

In his professional life, Tim espouses the importance of keeping customers satisfied. “Our goal is to give our customers quality products and great service,” he affirms. “We go the extra mile to provide each customer with a good experience, and even though that sometimes affects our bottom line, it’s crucial to our long-term success.”

When asked the first thing he’d do if he were to retire tomorrow, Tim says he’d take a breather. “I’d probably take a nice, relaxing vacation and do some traveling. My brother and I both work six and sometimes seven days a week, so it’d be great to have a chance to slow down and just breathe. Right now, we’re trying to put systems in place and get the right personnel so we can do that.”

Ask Me Anything!

Q: If you could travel anywhere in the world, where would you go?
A: New Zealand.

Q: What are your favorite sports teams?
A: The Oakland A’s, the Oakland Raiders and, as a UC Berkeley graduate, the Cal Bears.

Q: Coffee or tea?
A: Definitely coffee.

Q: Ever read a book more than once?
A: “Hawaii” by James Michener.

Q: What was your favorite video game as a child?
A: It’s a tie between “Defender” and “Donkey Kong.”

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Expert articles
  • Going Above Minimum Standards with Air Filters

    EL CERRITO — Some people think air filters are all the same, but this is far from the case. While the heating and cooling systems in many homes have standard, one-inch fiberglass filters, the reality is that these do little to improve indoor air quality—they’re only good for filtering out very large airborne particles. To get better filtration for your HVAC system, consider upgrading to a MERV 13 air filter. This four-inch pleated filter removes particles down to the level of viruses and bacterium, which makes it at least 60 times more effective than a standard filter.

    In addition to the quality of the filter you choose, another consideration is how often you replace it. Depending on how frequently you run your HVAC system, your filter may need to be changed anywhere from once a year to every couple of months. To get an idea of an appropriate replacement interval, periodically look at your filter and take note of how fast it gets dirty. By maintaining a clean filter at all times, your home’s air will be cleaner and your HVAC system will operate more efficiently, which will save you money on your utility bills.

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Expert video tip

Video: Assessing Filter Options

Complete Video Transcription:

EL CERRITO — Host, Sarah Rutan: In maintaining your HVAC system, there are multiple options for filters you can use. Today, we’re in El Cerrito with Diamond Certified Expert Contributor Tim Hassler of Hassler Heating & Air Conditioning to learn more.

Diamond Certified Expert Contributor, Tim Hassler: Until recently, it was industry standard to install these one-inch fiberglass filters for your heating system. These filters do have some problems. They are very inefficient, they are really only good at filtering out very large particles.

This is actually an example of a Merv 13 filter that we recommend upgrading to. It’s a four inch pleated filter and it does an excellent job of filtering out most dust particles and pollen. At least 60 times more efficient in filtering out particles.

For those of you that have problems with allergies, you might want to consider an air purifier. This is an example of one and it has a pleated filter and an electrostatic filter so this does an excellent job of filtering out down to the size of viruses and even bacteria.

Another important consideration is to make sure you do change your filter regularly. If you are using the system a lot, you may have to change the filter as often as once every one or two months. If you use it very rarely, maybe its once a year but its something you should monitor because the system is going to operate much better if you do have a clear filter.

Host, Sarah Rutan: To learn more from local, top-rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Hassler Heating & Air Conditioning WEBSITE AND EXTERNAL FEED
  • Hassler Heating & Air Conditioning SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON Hassler Heating & Air Conditioning
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 150 VERIFIED CUSTOMERS i
Hassler Heating & Air Conditioning : Average 8.9 out of 10 based on 150 unique customer surveys of customer satisfaction.

Jasmine S.

VERIFIED Hassler Heating & Air Conditioning CUSTOMER

1 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are amazing. I needed work done within a certain time frame, and they were able to get someone on the jobsite and completed the work within the time frame that I had.

I liked that they were efficient, the staff and their service.

Catherine D.

VERIFIED Hassler Heating & Air Conditioning CUSTOMER

2 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have a very competitive price and they delivered on what they promised. They have good quality and they're very prompt. It's a fabulous company.

Everything that they did was very professional, but I particularly liked dealing with Eddie.

Connie S.

VERIFIED Hassler Heating & Air Conditioning CUSTOMER

3 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

It's incredibly well run and the communication happens the way it should. They're very smart when they come to repair something and the people are great.

They're totally friendly, responsive, and prompt with appointments. They really think about how something could be repaired and what could be wrong with it. I have a funky old furnace and they've done a great job with it. I think they're a terrific outfit.

Jeanine S.

VERIFIED Hassler Heating & Air Conditioning CUSTOMER

4 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are good, but very expensive.

They are well organized and efficient.

Jennifer M.

VERIFIED Hassler Heating & Air Conditioning CUSTOMER

5 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very knowledgeable.

I chose them, because they are super knowledgeable about energy efficiency, and I used them for the 'Upgrade California'.

Sarah O.

VERIFIED Hassler Heating & Air Conditioning CUSTOMER

6 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are super available and professional.

They are knowledgable.

Monica L.

VERIFIED Hassler Heating & Air Conditioning CUSTOMER

7 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very knowledgeable, and they were very efficient when doing their work.

Their friendliness, the fact that they were descriptive while they were doing the service, and they kept me informed of all the work they were doing.

Matthew K.

VERIFIED Hassler Heating & Air Conditioning CUSTOMER

8 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

Just that they showed up, the service was great, and they took care of the issues. Also, they charged me exactly what they quoted me.

I think in general terms, professionalism

Landon J.

VERIFIED Hassler Heating & Air Conditioning CUSTOMER

9 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

That they're professional

Well, actually, we went there because we live nearby and saw the sign. We don't recall anything specific. They did everything nicely and left. Things have been working well since then.

Jennifer L.

VERIFIED Hassler Heating & Air Conditioning CUSTOMER

10 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are on top of things, they listen, and they respond to peoples needs. They did a nice job installing everything.

They did a really great job of installation and integrating with my current system. I had a heater already, and they integrated an air conditioning unit. They added zoning to the house.

Julie H.

VERIFIED Hassler Heating & Air Conditioning CUSTOMER

11 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

I thought that the technician who came out was very professional and helpful. I thought that he was very trustworthy. This was a long time ago, so I don't remember his name.

I don't really recall. They were recommended to us by our Realtor.

Carlos C.

VERIFIED Hassler Heating & Air Conditioning CUSTOMER

12 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were satisfactory.

They were satisfactory.

Julee C.

VERIFIED Hassler Heating & Air Conditioning CUSTOMER

13 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are really honest. They were not just trying to get my business. I've used them multiple times, and I trust them.

They are honest.

Scott H.

VERIFIED Hassler Heating & Air Conditioning CUSTOMER

14 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were reliable and knowledgeable.

The technician was really professional and easygoing.

Julie G.

VERIFIED Hassler Heating & Air Conditioning CUSTOMER

15 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

Mike came out on his day off of work and spent some time with us on the phone providing great information.

Their commitment and dedication to their work

Raquel C.

VERIFIED Hassler Heating & Air Conditioning CUSTOMER

16 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They communicate well and are on time.

They gave me all the information I needed and more.

Jody S.

VERIFIED Hassler Heating & Air Conditioning CUSTOMER

17 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did the work that needed to be done.

I really liked them, they did the work that needed to be done, and I felt confident with their opinion about the previous work that had been done incorrectly.

Ella K.

VERIFIED Hassler Heating & Air Conditioning CUSTOMER

18 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very good and responsive. They put in a great system, and I've had no issues with it.

I haven't had any trouble at all.

David H.

VERIFIED Hassler Heating & Air Conditioning CUSTOMER

19 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're professional and extremely knowledgeable. They really understand your situation and make recommendations, rather than just trying to sell you stuff.

I liked their efficiency.

Heather M.

VERIFIED Hassler Heating & Air Conditioning CUSTOMER

20 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them. They were helpful.

They came out and replaced the filter.

Read All 150 Survey Responses at Ratings View