Diamond Certified Company Report

Hans Art Automotive

Diamond Certified Company Report

Hans Art Automotive

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 398 VERIFIED CUSTOMERS i

James W.

VERIFIED Hans Art Automotive CUSTOMER

1 of 398

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have never had an experience as good as Hans Art when it comes to auto maintenance.

They never screw up, and they're the best auto mechanic I've ever had. I've been going there for 20 years, and they've never made a mistake.

Patricia P.

VERIFIED Hans Art Automotive CUSTOMER

2 of 398

Quality 10
10 10
Loyalty Yes
CRITIQUE

Honest, reliable, great work, and they go farther than they need to, so they go above and beyond.

Well, you know, they gave terrific service, they're friendly, honest, and they do great work. I don't say any of those things lightly, so any one of them could be the thing I liked the best. They were recommended to me by someone I used for years who died. They did an expensive job for me, and when they were done, they washed and completely cleaned out my car. When they give you an estimate, they don't go beyond it without calling you first and asking if you want it done. All of those things are really great. I think they run a great place.

Lee J.

VERIFIED Hans Art Automotive CUSTOMER

3 of 398

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they're very good at what they do and very helpful. Occasionally, something would get messed up, but they're really very good. I really trust them, and that's the important thing. They really try and work things out with you. I trust them to be honest and fair in their pricing. They're just really nice people, and overall, they do a good job.

Just how personable it is, it's like a family-run business. I feel like they're not going to screw me over. If they feel a part is too expensive for my car, because of how old it is, they'll try and find a quality used or discount part. They're always evaluating what will work out best. They have the expertise and the trustworthiness. They're very nice people, and that is a really winning combination.

Read All 398 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Hans Art, Owner

Hans Art Automotive is a San Francisco-based repair and maintenance shop that works on most models of German, Swedish, Japanese, and American cars and trucks. The company offers a variety of preventative maintenance services and handles everything from tune-ups, brakes and tires to fuel injection, air conditioning and electrical systems.

Owner Hans Art began his career in 1970 as a one-man Volkswagen repair business and eventually expanded his services to include all types of cars. Mr. Art has assembled a highly trained team of technicians and customer-oriented service advisors who work hard to quickly and accurately repair clients’ vehicles. “The experience and knowledge of our employees are important to our many long-term customers,” he says. “Our office manager, Sophia, started in 1995, and each of our senior staff members has more than 20 years of industry experience.”

Hans Art Automotive is a proponent of “transportation management”—rather than evaluating a single repair against its one-time cost, the company considers its value over the life of the car. “In doing so, we often discover that diligent maintenance is the most economical alternative,” says Mr. Art. “We can save our customers thousands of dollars in transportation costs.” 

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Hans Art Automotive

COMPANY CONTACT
Locations

San Francisco
Sunset District
Richmond District
Mission District
Tenderloin
Bernal Heights
Nob Hill
Pacific Heights

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SERVICES PERFORMED

Auto Maintenance & Repair

BRANDS Supported
  • Mercedes-Benz

  • Audi

  • Honda

  • Nissan

  • Subaru

  • Toyota

  • Isuzu

  • Saab

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Hans Art Automotive

Company Profile

Hans Art Automotive is a San Francisco-based repair and maintenance shop that works on most models of German, Swedish, Japanese, and American cars and trucks. The company offers a variety of preventative maintenance services and handles everything from tune-ups, brakes and tires to fuel injection, air conditioning and electrical systems.

Owner Hans Art began his career in 1970 as a one-man Volkswagen repair business and eventually expanded his services to include all types of cars. Mr. Art has assembled a highly trained team of technicians and customer-oriented service advisors who work hard to quickly and accurately repair clients’ vehicles. “The experience and knowledge of our employees are important to our many long-term customers,” he says. “Our office manager, Sophia, started in 1995, and each of our senior staff members has more than 20 years of industry experience.”

Hans Art Automotive is a proponent of “transportation management”—rather than evaluating a single repair against its one-time cost, the company considers its value over the life of the car. “In doing so, we often discover that diligent maintenance is the most economical alternative,” says Mr. Art. “We can save our customers thousands of dollars in transportation costs.” 

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Company Philosophy

"We emphasize the importance of clear communication with our clients, and we keep them informed throughout the repair process. We never use high-pressure tactics or recommend services that don't make good economic sense. Our customers want value and convenience when having their vehicles repaired, and that's exactly what we deliver."

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Comparative Summary

When you bring your car to Hans Art Automotive, the work often begins before anyone even lifts your hood. It happens behind the scenes, with Hans Art’s technicians scouring your car’s repair history for information that could lead to a more accurate diagnosis–for example, a recurring water pump problem that might point to a faulty thermostat.

That kind of thorough and attentive care is highly unusual among automotive shops, according to Hans Art, owner of Hans Art Automotive. It’s one of the reasons he commands such a high degree of loyalty among his customers, some of whom have been benefitting from his services for 35 years.

Mr. Art is also a proponent of what he calls “transportation management.” Rather than evaluate a single repair against its one-time cost, he encourages customers to consider its value over the life of the car. Doing so, they often discover that diligent maintenance that keeps a car on the road for 15 or even 20 years is the most economical alternative by far, saving thousands of dollars in transportation costs.

Hans Art Automotive understands the concerns that some people have about auto repair shops. Mr. Art stresses that they never have and never will recommend fixing something that doesn’t need fixing. “We are interested in helping our clients create a business-like attitude towards car maintenance,” says Mr. Art. The trust that has been built by running his business with the highest standards of honesty and integrity has garnered the myriad long-term relationships Mr. Art sites with pride. In addition, his sales staff does not work on commission, further guaranteeing that they are in no way dependent on your final bill. They will never use high-pressure sales techniques. Mr. Art truly believes it’s your car and your money, and that you the consumer are in charge.

Hans Art Automotive uses only the highest quality new parts. It also offers a two-year, 24,000-mile warranty–even if that exceeds the manufacturers terms. What’s more, Mr. Art will often extend the warranty further if he believes a part failed prematurely. Most car dealers, by comparison, offer a flat one-year warranty. Local mechanics typically offer 90 days.

In addition, they offer used and rebuilt parts for special circumstances. These parts carry more limited warranties.

Hans Art Automotive schedules service and repairs primarily by appointment. This means that when you arrive with your car, a technician is there, ready to perform the necessary work. They also accept walk-ins whenever possible, striving for fast turnaround. They encourage customers to stop in any time for simple items like tire-filling and oil checks and changes. They send reminders about follow-ups and routine maintenance. They even offer access to low-cost loaner vehicles.

Extending these courtesies is how Hans Art Automotive has build its reputation as a community-minded business, what Art Hans calls “a family kind of place.” It also helped earn him AAA approval, “Best of the Bay” recognition from the San Francisco Bay Guardian, and high ratings from “Consumer Check Book” and the Better Business Bureau.

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Industry Info

“First of all, get a referral from a friend. That’s No. 1,” says Hans Art, owner of Hans Art Automotive. He also recommends checking online rating sites such as Diamond Certified. “They should certainly not have complaints with the Better Business Bureau or the Bureau of Automotive Repair,” he advises.

Mr. Art recommends asking—over the phone in advance, since it’s more comfortable—whether the shop’s technicians are certified and well trained. Also, ask whether they have extensive experience working on your particular make and model car. While you typically won’t need a specialist, more experience is always better than less. “If you ask me, ‘How long have you been working on BMWs?’ I’m going to say ‘38 years,’ says Hans. “Hopefully that’s reassuring.”

In the Bay Area, Diamond Certified designation is an extremely trustworthy indicator of quality, he says. He recommends giving preference to shops that are members of one or even several service associations. Also highly reputable: Approval from the Automotive Association of America, indicating a 90 percent or better favorability rating in each category of the AAA Auto Repair Service Questionnaire.

Mr. Art also suggests asking direct questions about warranties. Insist on specific answers, not generalities. Best of all: a written warranty with clear terms, provided in advance and in writing.

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Frequently Asked Questions

Q: Why does my car need repair?

A: Cars are collections of components that wear out in a somewhat predictable way. It is normal for starters, batteries, brake pads and so on to fail during the course of the car’s life.

Q: When do repair costs become more than the car is worth?

A: Almost never. At $80-$100 per month (some makes may be higher), an older car is always cheaper to maintain than making a new car payment ($400-$500). Note: many people confuse the resale value of the car with its operating cost. It’s smart to keep them separate.

Q: When should I get a new car?

A: Consider a new car when you can’t fit your kids into it anymore; when the engine wears out; or when the annoyance factor gets higher than the $300 or $400 per month you’re not spending on a new car.

Q: Do I have to fix it now?

A: Often not. Many repairs can be postponed to fit your budget. If something’s an emergency, we’ll tell you. And we’ll send you a reminder in a few months.

Q: How long will it last?

A: While our warranty on new parts is two years/24,000 miles, we try to ensure that hard parts will last at least five years. Hence our strong concern with and attention to parts quality.

Q: What do you mean by quality?

A: The first response is about parts; not all are equal. For a repair to last you want the best material available. Second is labor; the technician working on your car should have done this repair many times and have a professional attitude and superior training.

Q: What if another repair shop quotes a lower price?

A: Telephone quotes are inaccurate and misleading. Until your car has been looked at, no one can give a correct quote. We offer pinpoint diagnosis and a guaranteed honest assessment of the status of your car.

Q: How should I manage my older car?

A: On older cars there are often multiple issues. They can often be done separately. But if done together you often save on labor because of time efficiency. We can advise you on this.

Q: How long will my repairs take?

A: We never rush our technicians. Plus we use only the highest quality parts, which may sometimes involve a slightly longer delivery time.

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SELECTED PHOTOS FROM Hans Art Automotive

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Hans Art

Expert CONTRIBUTOR PROFILE
  • Hans Art is a veteran of the auto repair industry and owner of Hans Art Automotive, a Diamond Certified company since 2002. He can be reached at (415) 938-6943 or by email.

Hans Art: The Art of Automotive

By James Florence, Diamond Certified Resource Reporter

SAN FRANCISCO — When Hans Art started fixing cars as a young man, his intention was to earn an income while avoiding the rigors of conventional employment. Somewhat ironically, this led to a prolific career that he’s still involved in today. “I was a temporarily unemployed hippie and I wanted a job that came with a lot of free time, so I started fixing cars out of my garage,” he recounts. “After about seven years, I moved into an actual shop, where I got organized and set up my business. The company continued to grow over time, and 47 years later, I’m still at it.”

Today, as owner of Hans Art Automotive, Hans says his favorite part of his job is interacting with his customers and staff. “I have a great clientele, many of whom I’ve been serving for multiple decades. I also have great employees—they’re competent, interesting and a pleasure to work with.”

A lifetime resident of San Francisco, Hans expresses his appreciation for the city he calls home. “San Francisco is a lot different from what it was 40 years ago, in some ways for the better…the ’70s were completely insane. Overall, it’s a good city to live in, and a beautiful one at that—every day I’m amazed at how beautiful it is.”

Outside of work, Hans engages in a variety of active interests and pastimes. “I enjoy reading, especially anything to do with science and history,” he details. “I also regularly attend symphony and opera performances, and I enjoy riding my bicycle around the city.” Additionally, Hans likes spending time with his wife, Linda, his children, Katie and Claire, and extended family members throughout Northern California.

In regard to his career, Hans emphasizes the importance of customer care. “In some ways, being in auto repair is similar to being a nurse or caregiver—it just so happens that instead of caring for people, we’re caring for their cars,” he explains. “However, there’s a profound psychological element to it, because people are nervous about their cars and how much things are going to cost. That’s why half of what we do is putting customers at ease and maintaining relationships with them.”

When asked the first thing he’d do if he could retire tomorrow, Hans gives a modest reply. “I don’t really have a bucket list—I’ve pretty much done everything I’ve wanted to do, so there are no unfulfilled wishes. Actually, my bucket list item would be to sit and read the Wall Street Journal cover to cover every morning. That doesn’t sound too exciting, but I love reading and never have quite as much time for it as I’d like.”

Ask Me Anything!

Q: What’s your favorite book?
A: “The Making of the Atomic Bomb” by Richard Rhodes.

Q: Music or talk radio?
A: I like both. I’m usually listening to either NPR or KDFC, the local classical music station.

Q: What’s one website you visit on a daily basis?
A: Wikipedia.org.

Q: What was your first car?
A: A 1941 Mercury.

Q: If you could drive any car, what would you choose?
A: I’d take anything that comes with a chauffeur.

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Expert articles
  • Calculating the Cost of Auto Maintenance

    SAN FRANCISCO — Upon receiving an unexpected bill to repair your car, it’s understandable if you have an emotional reaction. You might begin to wonder if it’s time to trade your old vehicle for something newer that needs less maintenance. However, while it’s natural to have these thoughts and emotions, the cost of maintaining your current vehicle probably isn’t as high as it seems at the moment.

    This highlights one of the biggest problems of auto maintenance: its irregularity. You may go a year without paying for anything other than oil changes, and then suddenly you’re hit with an $800 repair bill. The problem is this doesn’t provide a realistic picture of the actual cost of maintaining your vehicle.

    To determine what vehicle maintenance is truly costing you, have your mechanic look over your invoices for the last five to 10 years, figure out how much you’ve spent and break this down into an average monthly cost. Vehicle owners are often surprised to find that their maintenance expenses aren’t as high as they thought (which helps calm their emotions over large bills).

    Generally speaking, the longer you can keep a car running, the less money you’ll spend overall. For example, maintaining a 15-year-old Japanese car typically breaks down to $75 to $125 a month, while an Audi or Mercedes-Benz will be closer to $200 a month. If this seems high to you, consider that the average cost of owning a new vehicle is closer to $300 a month, due to the fact that you’re making payments. So, as long as your car’s engine is OK and you have a good mechanic, you probably won’t overspend on maintenance.

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Expert video tip

Video: Calculating Auto Maintenance Cost

Complete Video Transcription:

SAN FRANCISCO — Host, Sarah Rutan: If it seems like you’re paying too much to maintain your car, do some calculations—you might be surprised by what you find. Today we’re in San Francisco with Diamond Certified Expert Contributor Hans Art of Hans Art Automotive to learn more.

Diamond Certified Expert Contributor, Hans Art: The best tip that I can give drivers is to take the emotionality out of dealing with repairs – and it’s very understandably emotional because you get an unexpected $800 repair that’s required. Have your mechanic figure out how much you spend, on average, every month over, say, a five-year period because the money you spend is so irregular that if you don’t look at it over a long period of time, it’s hard to figure out what you are doing. And, usually when the calculation is done, people are surprised with the fact that their monthly expense isn’t as big as they think. And it makes it much more rational.

Generally, you’re better off, the longer you can keep a car running, the less money you spend all together. And, most of the Japanese cars with minimum maintenance will run 20 years, or more, and you’re way ahead of the game if you can do that. And, your mechanic is there to help you do it.

Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Hans Art Automotive WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON Hans Art Automotive
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 398 VERIFIED CUSTOMERS i
Hans Art Automotive : Average 9.0 out of 10 based on 398 unique customer surveys of customer satisfaction.

James W.

VERIFIED Hans Art Automotive CUSTOMER

1 of 398

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have never had an experience as good as Hans Art when it comes to auto maintenance.

They never screw up, and they're the best auto mechanic I've ever had. I've been going there for 20 years, and they've never made a mistake.

Patricia P.

VERIFIED Hans Art Automotive CUSTOMER

2 of 398

Quality 10
10 10
Loyalty Yes
CRITIQUE

Honest, reliable, great work, and they go farther than they need to, so they go above and beyond.

Well, you know, they gave terrific service, they're friendly, honest, and they do great work. I don't say any of those things lightly, so any one of them could be the thing I liked the best. They were recommended to me by someone I used for years who died. They did an expensive job for me, and when they were done, they washed and completely cleaned out my car. When they give you an estimate, they don't go beyond it without calling you first and asking if you want it done. All of those things are really great. I think they run a great place.

Lee J.

VERIFIED Hans Art Automotive CUSTOMER

3 of 398

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they're very good at what they do and very helpful. Occasionally, something would get messed up, but they're really very good. I really trust them, and that's the important thing. They really try and work things out with you. I trust them to be honest and fair in their pricing. They're just really nice people, and overall, they do a good job.

Just how personable it is, it's like a family-run business. I feel like they're not going to screw me over. If they feel a part is too expensive for my car, because of how old it is, they'll try and find a quality used or discount part. They're always evaluating what will work out best. They have the expertise and the trustworthiness. They're very nice people, and that is a really winning combination.

E.P.

VERIFIED Hans Art Automotive CUSTOMER

4 of 398

Quality 10
10 10
Loyalty Yes
CRITIQUE

So, there were two very odd things. For one, the garage is always amazingly clean, and secondly, it was great to have a woman at the front desk. Sofia isn't there anymore, but the customer service that we get from everybody is amazing. They sort of go above and beyond to not make us feel stupid about our cars.

It's the combination. It's everything. It's the location, the hours are okay, and the people who generally do the work. Usually, you only have to go back once if something is still wrong. So, it's the combination of the customer service and the good work.

Jake D.

VERIFIED Hans Art Automotive CUSTOMER

5 of 398

Quality 10
10 10
Loyalty Yes
CRITIQUE

That it's the place I've been going to for the last five years, and I'm very satisfied.

They're just very personable, they take a personal interest, it's a family-run business, and they're just good gals and guys.

Wayne H.

VERIFIED Hans Art Automotive CUSTOMER

6 of 398

Quality 10
10 10
Loyalty Yes
CRITIQUE

They seem like a very competent and honest shop. I've been going there for 30 years. I have the highest opinion of them.

I guess what I would say is that I really feel like they have always been straight with me.

Nancy C.

VERIFIED Hans Art Automotive CUSTOMER

7 of 398

Quality 10
10 10
Loyalty Yes
CRITIQUE

That they did good work

I guess that they were straightforward and did the job in a reasonable amount of time. They did a good job.

Jonathan L.

VERIFIED Hans Art Automotive CUSTOMER

8 of 398

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do very good work, and they're honest.

I love them.

Dana D.

VERIFIED Hans Art Automotive CUSTOMER

9 of 398

Quality 10
10 10
Loyalty Yes
CRITIQUE

To use them, because they're great.

They are very knowledgeable regarding cars. They are the tops.

Gilbert R.

VERIFIED Hans Art Automotive CUSTOMER

10 of 398

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say they are trustworthy, reliable, skilled at what they do, and in my experience, careful with our money.

They have been very responsive, very easy to work with, and I like Hans himself.

George B.

VERIFIED Hans Art Automotive CUSTOMER

11 of 398

Quality 10
10 10
Loyalty Yes
CRITIQUE

He's very good, reliable, he fixes things the first time, and there's no monkey business.

That he and his office staff can explain to me very clearly, so I can understand, what the problem is and why it is so expensive to fix.

John K.

VERIFIED Hans Art Automotive CUSTOMER

12 of 398

Quality 10
10 10
Loyalty Yes
CRITIQUE

Okay, I would say, Hans and his staff are not the cheapest, but when they fix something, it will stay fixed for probably the rest of the time you have that car or for the rest of your life.

Hans and his staff are one of those businesses where you know going in that it is not going to be dirt cheap, but you have total confidence that what they're telling you is the truth. With Hans, you know that they weigh the cost of a particular thing with it's importance and explain it to you. The fact that they pointed out things that needed to get done that I hadn't thought of, and Owen showed me how the particular things were maintained. He gave me ideas that hadn't occurred to me but were reasonably priced, and wouldn't take long, so they could easily be done while they were doing whatever I brought my car in for. It was really helpful. They'll even let you shop around.

Ken S.

VERIFIED Hans Art Automotive CUSTOMER

13 of 398

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do what they say they will do, they say what they know, and if they don't know, they tell you.

They do what they say they will do. If they say this job is going to be done at a certain time, it almost always is, and when they tell you how much it costs, it's always that. They don't try to upsell you. They have good service, and I don't feel that they're there to do anything other than what they do.

Evan S.

VERIFIED Hans Art Automotive CUSTOMER

14 of 398

Quality 10
10 10
Loyalty Yes
CRITIQUE

That they were very honest, speedy, and I trust them.

Just their level of communication, they make me feel comfortable with the process.

Kathy F.

VERIFIED Hans Art Automotive CUSTOMER

15 of 398

Quality 10
10 10
Loyalty Yes
CRITIQUE

We switched from someone who was a little dicey, couldn't explain repairs, and didn't think women could understand cars. We switched to Hans Art Automotive on the recommendation from our neighbor and now both my husband and myself and our two daughters take our cars there. We have for about 7 years now, and we think they're great. When one of my daughters was buying a car, they checked it out to make sure it was a good one, and when my other daughter bought a bad car, they took it off of our hands for the Kelly Blue Book price. His wife is lovely as well.

They're trustworthy.

Ernesto C.

VERIFIED Hans Art Automotive CUSTOMER

16 of 398

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would definitely recommend them. They're knowledgeable, and at the end of the day, you get what you pay for.

I would say the knowledge that they have and how quickly they responded

Bill A.

VERIFIED Hans Art Automotive CUSTOMER

17 of 398

Quality 10
10 10
Loyalty Yes
CRITIQUE

I am extremely happy and satisfied with them. I trust them implicitly. The office manager Sofia is an incredible, amazing woman who watches out for everybody. All the guys there are responsive, they know what they are doing, and the place is clean. We have been going there for over a decade.

I trusted them and they got the job done right.

Carol P.

VERIFIED Hans Art Automotive CUSTOMER

18 of 398

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are reasonably priced and I trust that they really know what they are doing to my car.

The owner came to my house and helped me jumpstart my car.

Theresa N.

VERIFIED Hans Art Automotive CUSTOMER

19 of 398

Quality 10
10 10
Loyalty Yes
CRITIQUE

Prompt and reliable

I liked that they are reliable.

Claire B.

VERIFIED Hans Art Automotive CUSTOMER

20 of 398

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're good, very helpful.

I know I can call them if I get stuck, these guys always go out of their way for me.

Read All 398 Survey Responses at Ratings View