Independently Rated Highest in Quality
F i f t e e n t h
Consecutive Year
Originally Earned:
November 2002
We declare that Hans Art Automotive HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #188
(415) 938-6943
3121 17th Street
San Francisco, CA 94110
Hans Art has been fixing cars for four decades.

Hans Art Automotive is a San Francisco-based repair and maintenance shop that works on most models of German, Swedish, Japanese, and American cars and trucks. The company offers a variety of preventative maintenance services and handles everything from tune-ups, brakes and tires to fuel injection, air conditioning and electrical systems.

Owner Hans Art began his career in 1970 as a one-man Volkswagen repair business and eventually expanded his services to include all types of cars. Mr. Art has assembled a highly trained team of technicians and customer-oriented service advisors who work hard to quickly and accurately repair clients’ vehicles. “The experience and knowledge of our employees are important to our many long-term customers,” he says. “Our office manager, Sophia, started in 1995, and each of our senior staff members has more than 20 years of industry experience.”

Hans Art Automotive is a proponent of “transportation management”—rather than evaluating a single repair against its one-time cost, the company considers its value over the life of the car. “In doing so, we often discover that diligent maintenance is the most economical alternative,” says Mr. Art. “We can save our customers thousands of dollars in transportation costs.” 

Company Philosophy

“We emphasize the importance of clear communication with our clients, and we keep them informed throughout the repair process. We never use high-pressure tactics or recommend services that don’t make good economic sense. Our customers want value and convenience when having their vehicles repaired, and that’s exactly what we deliver.”

Serving all of San Francisco including Sunset District, Richmond District, Mission District, Tenderloin, Bernal Heights, Nob Hill and Pacific Heights.

Auto Maintenance & Repair

Audi
Audi
BMW
BMW
Honda
Honda
Isuzu
Isuzu
Late Model American
Mercedes-Benz
Nissan
Nissan
Saab
Saab
Subaru
Subaru
Toyota
Toyota
Volvo
Volvo
VW
VW

Comparative Summary

When you bring your car to Hans Art Automotive, the work often begins before anyone even lifts your hood. It happens behind the scenes, with Hans Art's technicians scouring your car’s repair history for information that could lead to a more accurate diagnosis—for example, a recurring water pump problem that might point to a faulty thermostat. That kind of thorough and attentive...

Frequently Asked Questions

Q: Why does my car need repair?
A: "Cars are collections of components that wear out in a somewhat predictable way. It is normal for starters, batteries, brake pads and so on to fail during the course of the car’s life."
Q: When do repair costs become more than the car is worth?
A: "Almost never. At $80-$100 per month (some makes may be higher), an older car is always cheaper to maintain than making a new car payment ($400-$500). Note: many people confuse the resale value of the car with its operating cost. It's smart t...
Q: When should I get a new car?
A: "Consider a new car when you can’t fit your kids into it anymore; when the engine wears out; or when the annoyance factor gets higher than the $300 or $400 per month you’re not spending on a new car."

Map

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Industry Info

When choosing a mechanic, look for third-party validation.
“First of all, get a referral from a friend. That’s No. 1,” says Hans Art, owner of Hans Art Automotive. He also recommends checking online rating sites such as Diamond Certified. "They should certainly not have complaints...
Findings based on statistically reliable research from 398 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
94%
n = 398

Diamond Certified Qualification

Based on 398 customer surveys, we declare
Hans Art Automotive
has passed all rating steps and has earned
The Diamond Certified Award
No. 188
Continuously qualified since November 2002.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

E.P. Verified Customer Name
"It's the combination. It's everything. It's the location, the hours are okay, and the people who generally do the work. Usually, you only have to go back once if something is still wrong. So, it's the combination of the customer service and the good work."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Hans Art Automotive
3121 17th Street
San Francisco, CA 94110
(415) 938-6943
(415) 621-2335 fax
DCID4156216400

Mon – Fri: 8am – 5:30pm

Serving all of San Francisco including Sunset District, Richmond District, Mission District, Tenderloin, Bernal Heights, Nob Hill and Pacific Heights.

Hans Art, Owner
45
8
AAA Approved Repair Shop
63254
Liability Insurance, Workers' Compensation
Clean & Green - San Francisco Department of Health
Best in the Bay Area - Bay Area, Best of the Bay - SF Bay Guardian, Consumer Business Review Clean & Green Certified - San Francisco Department of Health, Consumer Checkbook Auto Repair Center of the Year
1970
Auto Maintenance & Repair
Audi, BMW, Honda, Isuzu, Late Model American, Mercedes-Benz, Nissan, Saab, Subaru, Toyota, Volvo, VW
2,400
All
24 Months or 24K Miles, Some Limitations Apply
San Francisco Auto Repair

Photo & Video Gallery

Survey Responses For

Hans Art Automotive

Hans Art Automotive: Average 9 out of 10 based on 398 unique customer surveys of customer satisfaction.
E.P. Verified Hans Art Automotive Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"So, there were two very odd things. For one, the garage is always amazingly clean, and secondly, it was great to have a woman at the front desk. Sofia isn't there anymore, but the customer service that we get from everybody is amazing. They sort of go above and beyond to not make us feel stupid about our cars."

"It's the combination. It's everything. It's the location, the hours are okay, and the people who generally do the work. Usually, you only have to go back once if something is still wrong. So, it's the combination of the customer service and the good work."

James W. Verified Hans Art Automotive Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I have never had an experience as good as Hans Art when it comes to auto maintenance."

"They never screw up, and they're the best auto mechanic I've ever had. I've been going there for 20 years, and they've never made a mistake."

Jake D. Verified Hans Art Automotive Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"That it's the place I've been going to for the last five years, and I'm very satisfied."

"They're just very personable, they take a personal interest, it's a family-run business, and they're just good gals and guys."

Wayne H. Verified Hans Art Automotive Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They seem like a very competent and honest shop. I've been going there for 30 years. I have the highest opinion of them."

"I guess what I would say is that I really feel like they have always been straight with me."

Nancy C. Verified Hans Art Automotive Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"That they did good work"

"I guess that they were straightforward and did the job in a reasonable amount of time. They did a good job."

Patricia P. Verified Hans Art Automotive Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Honest, reliable, great work, and they go farther than they need to, so they go above and beyond."

"Well, you know, they gave terrific service, they're friendly, honest, and they do great work. I don't say any of those things lightly, so any one of them could be the thing I liked the best. They were recommended to me by someone I used for years who died. They did an expensive job for me, and when they were done, they washed and completely cleaned out my car. When they give you an estimate, they don't go beyond it without calling you first and asking if you want it done. All of those things are really great. I think they run a great place."

Jonathan L. Verified Hans Art Automotive Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do very good work, and they're honest."

"I love them."

Lee J. Verified Hans Art Automotive Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I think they're very good at what they do and very helpful. Occasionally, something would get messed up, but they're really very good. I really trust them, and that's the important thing. They really try and work things out with you. I trust them to be honest and fair in their pricing. They're just really nice people, and overall, they do a good job."

"Just how personable it is, it's like a family-run business. I feel like they're not going to screw me over. If they feel a part is too expensive for my car, because of how old it is, they'll try and find a quality used or discount part. They're always evaluating what will work out best. They have the expertise and the trustworthiness. They're very nice people, and that is a really winning combination."

Dana D. Verified Hans Art Automotive Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"To use them, because they're great."

"They are very knowledgeable regarding cars. They are the tops."

Gilbert R. Verified Hans Art Automotive Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would say they are trustworthy, reliable, skilled at what they do, and in my experience, careful with our money."

"They have been very responsive, very easy to work with, and I like Hans himself. "

George B. Verified Hans Art Automotive Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"He's very good, reliable, he fixes things the first time, and there's no monkey business."

"That he and his office staff can explain to me very clearly, so I can understand, what the problem is and why it is so expensive to fix."

John K. Verified Hans Art Automotive Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Okay, I would say, Hans and his staff are not the cheapest, but when they fix something, it will stay fixed for probably the rest of the time you have that car or for the rest of your life."

"Hans and his staff are one of those businesses where you know going in that it is not going to be dirt cheap, but you have total confidence that what they're telling you is the truth. With Hans, you know that they weigh the cost of a particular thing with it's importance and explain it to you. The fact that they pointed out things that needed to get done that I hadn't thought of, and Owen showed me how the particular things were maintained. He gave me ideas that hadn't occurred to me but were reasonably priced, and wouldn't take long, so they could easily be done while they were doing whatever I brought my car in for. It was really helpful. They'll even let you shop around."

Ken S. Verified Hans Art Automotive Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do what they say they will do, they say what they know, and if they don't know, they tell you."

"They do what they say they will do. If they say this job is going to be done at a certain time, it almost always is, and when they tell you how much it costs, it's always that. They don't try to upsell you. They have good service, and I don't feel that they're there to do anything other than what they do."

Evan S. Verified Hans Art Automotive Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"That they were very honest, speedy, and I trust them."

"Just their level of communication, they make me feel comfortable with the process."

Kathy F. Verified Hans Art Automotive Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"We switched from someone who was a little dicey, couldn't explain repairs, and didn't think women could understand cars. We switched to Hans Art Automotive on the recommendation from our neighbor and now both my husband and myself and our two daughters take our cars there. We have for about 7 years now, and we think they're great. When one of my daughters was buying a car, they checked it out to make sure it was a good one, and when my other daughter bought a bad car, they took it off of our hands for the Kelly Blue Book price. His wife is lovely as well. "

"They're trustworthy."

Ernesto C. Verified Hans Art Automotive Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would definitely recommend them. They're knowledgeable, and at the end of the day, you get what you pay for."

"I would say the knowledge that they have and how quickly they responded"

Bill A. Verified Hans Art Automotive Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I am extremely happy and satisfied with them. I trust them implicitly. The office manager Sofia is an incredible, amazing woman who watches out for everybody. All the guys there are responsive, they know what they are doing, and the place is clean. We have been going there for over a decade."

"I trusted them and they got the job done right."

Carol P. Verified Hans Art Automotive Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are reasonably priced and I trust that they really know what they are doing to my car."

"The owner came to my house and helped me jumpstart my car."

Theresa N. Verified Hans Art Automotive Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Prompt and reliable"

"I liked that they are reliable."

Claire B. Verified Hans Art Automotive Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're good, very helpful."

"I know I can call them if I get stuck, these guys always go out of their way for me."