Hans Art Automotive | Diamond Certified

Independently Rated Highest in Quality

E i g h t h Consecutive Year

Originally Earned:
November 2002

We declare that Hans Art Automotive HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified^® status.

Certificate #188

COMPANY CAPABILITES TABLE AREAS SERVED, SERVICES & BRANDS MAP COMPANY BUZZ COMPANY PROFILE DIAMOND CERTIFIED^® RATINGS DASHBOARD

(415) 621-6400

3121 17th Street
San Francisco, CA 94110

Owner, Hans Art

Hans Art started his career as a one-man Volkswagen repair business back in 1970. Over the years he has expanded his expertise and today is experienced in the repair and maintenance of most German, Swedish, Japanese and newer American cars and trucks. He has brought together and trained a talented staff of technicians and customer-oriented service advisors. His office manager, Sophia, has been there since 1995, and his shop foreman, Henry, has been there since 1988. Both are ably supported by service adviser Luis Frias. Alltogether they provide the kind of continuity and quality customer service that has earned them a very loyal following.

Hans Art Automotive is AAA Approved, has won "Best of the Bay" from the S.F. Bay Guardian, as well as receiving high ratings from "Consumer Check Book" and the Better Business Bureau.

Company Philosophy

"We fix cars, and we do it right! Our customers want value and convenience. Good maintenance and repair costs one-forth of a monthly car payment. If you keep your car more than ten years, you can save more than ten thousand dollars of transportation expense. We schedule by appointment, send service reminders, arrange fast, discounted rental cars - we know our customers depend on their cars! "We communicate clearly what we believe needs to be done to the vehicle and why. The informed consumer makes the call as to whether they wish to proceed or not. We don't use high pressure tactics or recommend services that don't make good economic sense...ever."

Serving San Francisco

Maintenance & Repair

Map

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Findings based on statistically reliable research from 248 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?

Chart.

Company Credentials

Workers Compensation

Liability Insurance

License Verification

Business Practices

Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?

Chart.

Yes:93%

n = 248

Diamond Certified Qualification

Based on 248 customer surveys, we declare

Hans Art Automotive

has passed all rating steps and has earned
The Diamond Certified Award

No. 188

Continuously qualified since November 2002.

David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

"I've been a customer for a long time. They are personable, knowledgeable, and fairly priced."

–Audrey H.

"He was recommended to me by a friend. I called him and he called me right back. I took the car in and got it back the same day. I will continue to use him."

–Bertie C.

Research conducted by American Ratings Corporation. Ratings Methodology