Independently Rated Highest in Quality
S e v e n t h
Consecutive Year
Originally Earned:
January 2010
We declare that Haddon Heating & Cooling HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #1604
(925) 521-1380
1850 Bates Avenue, Suite A
Concord, CA 94520
Dave Haddon is owner of Haddon Heating & Cooling.

Haddon has been an established name in the HVAC industry for 41 years. Owned and operated by Dave and Kim Haddon, Haddon Heating & Cooling offers top-quality products and services aimed at making home environments more comfortable and enjoyable. 

This local company serves the entire Bay Area and specializes in residential heating and air conditioning, ventilation, and filtration products and services, including installation and maintenance programs. The company can repair or upgrade existing equipment or design and install a state-of-the-art system to suit the customer’s individual needs. Haddon uses and installs only the highest quality components and is proud to be Northern California’s only Rheem Recognized Top Contractor, which means it provides industry-leading technology, quality and warranties. 

In addition to measurable savings on energy costs, Haddon’s customers may also enjoy a variety of tax credits and manufacturer rebates on qualifying high-efficiency products. Once a system is installed, the professionals at Haddon will keep it performing at its peak with annual inspection and maintenance. Haddon Heating & Cooling even offers programs to reward customers for referring their friends and family. 

Company Philosophy

“Our goal is to deliver the highest quality products and outstanding service. By developing a relationship with each individual customer, making continual adjustments and improvements, and constantly striving to exceed expectations, we work together as a team and a family to maintain our reputation as the industry standard for honesty, integrity, and excellence.” 

Serving the Greater Bay Area

Residential Heating & Air Conditioning
Ductwork
Repair & Upgrades
Service & Maintenance

Honeywell
Honeywell
Nest
Rheem

Comparative Summary

Haddon Heating & Cooling considers every job an opportunity to deliver customer satisfaction. “We take pride in our work, and we honestly care about how each job turns out,” says owner David Haddon. “That’s what drives us. We like to do the kind of work that leads to more happy customers, who may in turn recommend us to their families and friends.” Referrals from...

Frequently Asked Questions

Q: Are your employees trustworthy and easily recognizable?
A: "Absolutely. Each of our employees has been with us for quite a while, and our staff is like family. Our employees can be easily identified by their uniforms and name badges, as well as the company trucks they drive."
Q: Do you keep jobsites clean?
A: "Yes. We take measures to ensure work areas are kept completely clean. We prepare each house before we get started—we lay down canvas tarps from the point of entry to where we’re working and cover everything in between—and c...
Q: How long does the average job take?
A: "The range is usually one to three days. A two-day project is most common."

Map

Javascript is required to view this map.

Industry Info

Maintain your new heating or cooling system to prevent future problems and unwanted repair costs.
It’s a good idea to hire a qualified contractor to perform an annual pre-season check-up and make sure everything is running smoothly. Heating and cooling companies are extra busy during the summer and winter months, so schedule check-ups...
Findings based on statistically reliable research from 252 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
94%
n = 252

Diamond Certified Qualification

Based on 252 customer surveys, we declare
Haddon Heating & Cooling
has passed all rating steps and has earned
The Diamond Certified Award
No. 1604
Continuously qualified since January 2010.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Alicia R. Verified Customer Name
"Just that everything is working so far"
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Haddon Heating & Cooling
1850 Bates Avenue, Suite A
Concord, CA 94520
(925) 521-1380
(925) 521-1381 fax

Mon – Fri: 7am – 5pm

Serving the Greater Bay Area

Dave and Kim Haddon, Owners
41
25
855456
Liability Insurance, Workers' Compensation
Bay Area Green Business Program, Better Business Bureau (A+ Rating), HomeAdvisor Pro
Super Service Award from Angie's List, Top Contractor Award from Rheem
2002
Residential Heating & Air Conditioning, Ductwork, Repair & Upgrades, Service & Maintenance
Honeywell, Nest, Rheem
800
Light Commercial, Residential
10-Year Warranty on New Equipment, 2-Year Warranty on Labor
Long-Term Financing Offered Through Various Financial Institutions

Photo & Video Gallery

Survey Responses For

Haddon Heating & Cooling

Haddon Heating & Cooling: Average 9 out of 10 based on 252 unique customer surveys of customer satisfaction.
Alicia R. Verified Haddon Heating & Cooling Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They make sure you're happy, and they do the job right. If I had any problems, they'd come out, check it, and fix it for me."

"Just that everything is working so far"

Joe O. Verified Haddon Heating & Cooling Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're a really good company, and they do really great work."

"They just seemed very experienced when they came in and did the work."

Claire S. Verified Haddon Heating & Cooling Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very professional, they installed everything correctly, and they explained it all before they installed it. It was good. They did a good job. "

"They made sure our air conditioner does what it's supposed to do."

Nathan J. Verified Haddon Heating & Cooling Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were great."

"Prompt service"

Lorena L. Verified Haddon Heating & Cooling Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're pretty reliable with their services."

"When they installed my air conditioning and heating unit, they were very thorough. I'm satisfied with their work. "

Alvin C. Verified Haddon Heating & Cooling Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I watched everything that they did, and it looked fine. They cleaned everything up when they were finished. "

"I didn't have to wait too long to get it installed, even though I waited until the last minute to call them, which was nice."

Patrick K. Verified Haddon Heating & Cooling Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do high quality work, and they make an effort to keep the cost down. They're very reliable, they show up on time, and they clean up after their work. "

"I thought the price was great. They were the lowest bid we had, and they got the job done. "

William M. Verified Haddon Heating & Cooling Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The job was professionally done and done to my satisfaction. "

"The equipment works really well. "

Allen R. Verified Haddon Heating & Cooling Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were reliable, and I liked the way they just came out whenever we needed them to. They would call us back when we had questions about things, and they were fine. "

"They're reliable, and I liked the way they just come out whenever we needed them to. They would call us back when we had questions about things, and they were fine. "

Jeff A. Verified Haddon Heating & Cooling Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It was a very good job. I'm very satisfied with the work. "

"It works properly, and they did a very good job. I hope they keep up the good work. "

Robert O. Verified Haddon Heating & Cooling Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were good. I was really impressed with the work and how fast they were done. I also really liked the prices."

"I think the people that I dealt with were really nice guys. I liked the people who did the work. They showed me everything and how to work it. I liked the experience from paying the bill. I paid it off in one day, and I liked the sales guy who came out to give me the estimate. I liked the people who did the work. It's just a great group of people."

Alice D. Verified Haddon Heating & Cooling Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are reliable, competent, thorough, and they use quality equipment. "

"I liked their competency. They work for Home Depot. My church needed some equipment, so they used Haddon, and they were also very pleased. "

Thomas S. Verified Haddon Heating & Cooling Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend them."

"They were turnkey, so I didn't have to think about anything. They just came in and did everything. They made it easy."

Alice M. Verified Haddon Heating & Cooling Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They arrived on time, completed the work in the estimated time, so they were very efficient."

"I appreciated that one of the employees helped me quite a lot with understanding the complicated thermostat I had ordered and that he installed for me. I'm not good with mechanical things and he was very generous with his time explaining to me how it works."

Asia G. Verified Haddon Heating & Cooling Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Everything was fine. They came on time, they were efficient, and the work they did was good."

"I liked that they were quick to respond and efficient. That was important because we had no heat for a week before we called them."

Audrey H. Verified Haddon Heating & Cooling Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were efficient and personable. It was a nice experience."

"I liked the people who came to do the work."

Bill S. Verified Haddon Heating & Cooling Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're on time and very professional."

"I liked everything they did. They were excellent. They're probably the best contractor I have ever worked with. I told the owner that they had really earned his Diamond Certified rating with the work he did for me."

Carrie R. Verified Haddon Heating & Cooling Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were prompt and they did quality work. I haven't had any problems and they said they are available if I have any questions."

"I like that they completed the job in a timely manner."

Charles J. Verified Haddon Heating & Cooling Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did a good job."

"I liked that they did exactly what I wanted to have done. They did a beautiful job, took care of things in a timely fashion, and when I had a problem. They came the very next day to help me."

Grace G. Verified Haddon Heating & Cooling Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do a good job."

"They do their job quickly and on schedule."