Independently Rated Highest in Quality
S e v e n t h
Consecutive Year
Originally Earned:
January 2010
We declare that Haddon Heating & Cooling HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #1604
(925) 521-1380
1850 Bates Avenue, Suite A
Concord, CA 94520
Dave Haddon is owner of Haddon Heating & Cooling.

Haddon has been an established name in the HVAC industry for 41 years. Owned and operated by Dave and Kim Haddon, Haddon Heating & Cooling offers top-quality products and services aimed at making home environments more comfortable and enjoyable. 

This local company serves the entire Bay Area and specializes in residential heating and air conditioning, ventilation, and filtration products and services, including installation and maintenance programs. The company can repair or upgrade existing equipment or design and install a state-of-the-art system to suit the customer’s individual needs. Haddon uses and installs only the highest quality components and is proud to be Northern California’s only Rheem Recognized Top Contractor, which means it provides industry-leading technology, quality and warranties. 

In addition to measurable savings on energy costs, Haddon’s customers may also enjoy a variety of tax credits and manufacturer rebates on qualifying high-efficiency products. Once a system is installed, the professionals at Haddon will keep it performing at its peak with annual inspection and maintenance. Haddon Heating & Cooling even offers programs to reward customers for referring their friends and family. 

Company Philosophy

“Our goal is to deliver the highest quality products and outstanding service. By developing a relationship with each individual customer, making continual adjustments and improvements, and constantly striving to exceed expectations, we work together as a team and a family to maintain our reputation as the industry standard for honesty, integrity, and excellence.” 

Serving the Greater Bay Area

Residential Heating & Air Conditioning
Ductwork
Repair & Upgrades
Service & Maintenance

Honeywell
Honeywell
Nest
Rheem

Comparative Summary

Haddon Heating & Cooling considers every job an opportunity to deliver customer satisfaction. “We take pride in our work, and we honestly care about how each job turns out,” says owner David Haddon. “That’s what drives us. We like to do the kind of work that leads to more happy customers, who may in turn recommend us to their families and friends.” Referrals from...

Frequently Asked Questions

Q: Are your employees trustworthy and easily recognizable?
A: "Absolutely. Each of our employees has been with us for quite a while, and our staff is like family. Our employees can be easily identified by their uniforms and name badges, as well as the company trucks they drive."
Q: Do you keep jobsites clean?
A: "Yes. We take measures to ensure work areas are kept completely clean. We prepare each house before we get started—we lay down canvas tarps from the point of entry to where we’re working and cover everything in between—and c...
Q: How long does the average job take?
A: "The range is usually one to three days. A two-day project is most common."

Map

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Industry Info

Maintain your new heating or cooling system to prevent future problems and unwanted repair costs.
It’s a good idea to hire a qualified contractor to perform an annual pre-season check-up and make sure everything is running smoothly. Heating and cooling companies are extra busy during the summer and winter months, so schedule check-ups...
Findings based on statistically reliable research from 227 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
94%
n = 227

Diamond Certified Qualification

Based on 227 customer surveys, we declare
Haddon Heating & Cooling
has passed all rating steps and has earned
The Diamond Certified Award
No. 1604
Continuously qualified since January 2010.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Alice M. Verified Customer Name
"I appreciated that one of the employees helped me quite a lot with understanding the complicated thermostat I had ordered and that he installed for me. I'm not good with mechanical things and he was very generous with his time explaining to me how it works."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Haddon Heating & Cooling
1850 Bates Avenue, Suite A
Concord, CA 94520
(925) 521-1380
(925) 521-1381 fax

Mon – Fri: 7am – 5pm

Serving the Greater Bay Area

Dave and Kim Haddon, Owners
41
25
855456
Liability Insurance, Workers' Compensation
Bay Area Green Business Program, Better Business Bureau (A+ Rating), HomeAdvisor Pro
Super Service Award from Angie's List, Top Contractor Award from Rheem
2002
Residential Heating & Air Conditioning, Ductwork, Repair & Upgrades, Service & Maintenance
Honeywell, Nest, Rheem
800
Light Commercial, Residential
10-Year Warranty on New Equipment, 2-Year Warranty on Labor
Long-Term Financing Offered Through Various Financial Institutions

Photo & Video Gallery

Survey Responses For

Haddon Heating & Cooling

Haddon Heating & Cooling: Average 8.9 out of 10 based on 227 unique customer surveys of customer satisfaction.
Alice M. Verified Haddon Heating & Cooling Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They arrived on time, completed the work in the estimated time, so they were very efficient."

"I appreciated that one of the employees helped me quite a lot with understanding the complicated thermostat I had ordered and that he installed for me. I'm not good with mechanical things and he was very generous with his time explaining to me how it works."

Asia G. Verified Haddon Heating & Cooling Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Everything was fine. They came on time, they were efficient, and the work they did was good."

"I liked that they were quick to respond and efficient. That was important because we had no heat for a week before we called them."

Audrey H. Verified Haddon Heating & Cooling Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were efficient and personable. It was a nice experience."

"I liked the people who came to do the work."

Bill S. Verified Haddon Heating & Cooling Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're on time and very professional."

"I liked everything they did. They were excellent. They're probably the best contractor I have ever worked with. I told the owner that they had really earned his Diamond Certified rating with the work he did for me."

Carrie R. Verified Haddon Heating & Cooling Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were prompt and they did quality work. I haven't had any problems and they said they are available if I have any questions."

"I like that they completed the job in a timely manner."

Charles J. Verified Haddon Heating & Cooling Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did a good job."

"I liked that they did exactly what I wanted to have done. They did a beautiful job, took care of things in a timely fashion, and when I had a problem. They came the very next day to help me."

Grace G. Verified Haddon Heating & Cooling Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do a good job."

"They do their job quickly and on schedule."

Ilene D. Verified Haddon Heating & Cooling Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would tell them that they did a very nice job. They were very clean, neat, and punctual."

"All of their employees were very impressive, very well-mannered, and they did a nice job. I was very happy with their work."

Laurie A. Verified Haddon Heating & Cooling Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would highly recommend them. I thought they were very professional, followed through on everything, and the installation was done well. The man who did the estimate was easy to work with and personable, and so were the repair people. They also handled the inspection very professionally."

"They were helpful, cooperative, nice, and professional. I liked everything about them. I had several different contractors come out to give me estimates and Haddon was, by far, the best."

Thomas S. Verified Haddon Heating & Cooling Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"That I felt they were thorough, and that their work was cost-effective."

"I liked that they provided a comprehensive estimate, they were able to schedule the work quickly, and followed through on the schedule they laid out for us."

Joe H. Verified Haddon Heating & Cooling Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did what they said they would do and their price was fair."

"I liked that they made a schedule and they stuck to it. They were there when they said they would be."

John D. Verified Haddon Heating & Cooling Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're professional and they do a good job."

"They were efficient and got the job done when they said they would get it done."

Leslie S. Verified Haddon Heating & Cooling Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very responsive, it's a good, local, family-owned business. "

"They were very efficient, they had the best price, and the best product."

Lisa S. Verified Haddon Heating & Cooling Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They worked really hard to get me my rebates and I really appreciated that. They just did a good job and the unit is fabulous."

"They were very professional."

Michael B. Verified Haddon Heating & Cooling Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very thorough."

"They helped up pick exactly what we needed."

Lauren A. Verified Haddon Heating & Cooling Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I'd recommend them."

"They took care of everything and I didn't have to do very much. They did everything for us."

Rob H. Verified Haddon Heating & Cooling Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"We got a few estimates first and theirs was the best. We felt that they were honest, they did the work quickly, and the new heat and air conditioning works wonderfully. "

"We felt that the process was fair and that they were being honest with us. They gave us good service and we were really happy."

Sandra F. Verified Haddon Heating & Cooling Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were efficient and they handled each little problem that came up. "

"Everything went easily, and that's always nice when you have a project."

Joni P. Verified Haddon Heating & Cooling Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They listen to what you say, they try to meet your needs, and they're very helpful. They listen to what you have to say and work from there."

"The office and employees were very easy to deal with. It was an easy transaction all the way around. I was very happy with them."

Stephanie D. Verified Haddon Heating & Cooling Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very professional, timely, and they did a great job."

"The customer service and how professional they are"