DIAMOND CERTIFIED COMPANY REPORT
Germany's Best, Inc.
Germany’s Best, Inc. is an Oakland-based auto shop that services and repairs all types of German vehicles. The company’s team of mechanics, which includes ASE-certified and dealership-trained technicians with at least 15 years’ experience, is trained to work on models such as Porsche, BMW, Mercedes, Audi and Volkswagen. The shop’s services include transmission work; fuel injection, brake and electrical repair; factory-recommended preventive maintenance and more.
Owner Paul Vacakis established Germany’s Best in 1984. Mr. Vacakis says he prefers to give his customers control of the repair process, an approach that involves listening to recommendations and waiting for approval before starting work. The company also prides itself on effectively communicating the specifics of repairs and diagnoses. “We try to explain things in relatable terms instead of using technical terminology,” confirms Mr. Vacakis. “We like to achieve an understanding with our customers.”
Company Philosophy
“If our clients aren’t happy, we’re not happy. We’re very meticulous about servicing German cars, and we pride ourselves on accurately diagnosing symptoms and complaints and making necessary repairs.”
Serving all of Alameda County including Berkeley, San Leandro, Oakland, Fremont, Hayward, Castro Valley, Emeryville, Sunol, San Lorenzo and Livermore.
Factory Recommended Maintenance & Repair of All German Car Lines New and Old
Factory Scanners/Software for Service & Diagnostics
Factory Service Programs
Rental Car Program
On Site Smog
Detailing Service
All German Cars
Comparative Summary
Paul Vacakis, owner of German auto repair facility Germany’s Best, Inc., says the professionals at his company enjoy what they do, and it shows in the quality of service they consistently provide for customers. “We’re very friendly and professional, and that translates to a lot of referral clientele and return business.”Germany’s Best prefers to put customers in control of the repair process. The...
Frequently Asked Questions
Q: Can I get my car back the same day?
A: "With most regular repairs and maintenance, we’ll likely have your car ready the same day. However, some repairs are more involved and may take longer. In any case, we can give you an accurate idea of when your car should be ready....
Q: How much will it cost?
A: "It depends on the job, but we try to be as accurate as possible with our estimates. We certainly respect people’s budgets, and we do our best to accommodate them."
Q: Do you have the proper equipment to accurately diagnose my vehicle?
A: "Yes. We have all the factory software to investigate drivability complaints and diagnose complex problems. This kind of comprehensive vehicle inspection and system reporting is something people really appreciate."
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Industry Info
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Auto mechanics should be open to answering any questions you have.
Look for someone with honesty and integrity. “If they’re not willing to field questions and answer them in an open and respectful manner, you’re not talking to a professional,” says Paul Vacakis, owner of Germany’s Best...
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Findings based on statistically reliable research from 149 surveys
Customer Satisfaction
Company Credentials
Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File
Customer Loyalty
89%
n = 149
Diamond Certified Qualification
Based on 149 customer surveys, we declare
Germany's Best, Inc.
has passed all rating steps and has earned
The Diamond Certified Award
The Diamond Certified Award
No. 241
Continuously qualified since April 2003.
David Pak
Director of Ratings Research
American Ratings Corporation
Director of Ratings Research
American Ratings Corporation
Verbatim Survey Responses From Only Verified Customers
Ben W. Verified Customer Name
"They do very good work, and it is done right the first time. It is competitively priced and a little bit cheaper than the dealer. They are very pleasant, and they explain what they are going to do."
Research conducted by American Ratings Corporation. Ratings Methodology
Company Capabilities Table
Germany's Best, Inc.
5291 College Avenue
Oakland, CA 94618
Oakland, CA 94618
(510) 761-6930
DCID5106588948
Mon - Fri: 8am - 5pm
Serving all of Alameda County including Berkeley, San Leandro, Oakland, Fremont, Hayward, Castro Valley, Emeryville, Sunol, San Lorenzo and Livermore.
Paul Vacakis
35
5
ASE Certified
111466
Liability Insurance, Worker's Compensation
1984
Repairing European/German Automobiles, Factory Recommended Maintenance and Repair, Factory Scanners/Software for Service and Diagnositcs, Factory Service Programs, Rental Car Program, On Site Smog, Detailing Service
All German Cars
1,000
Owners of German Cars
6-Month/3K Miles Warranty
Survey Responses For
Germany's Best, Inc.
Germany's Best, Inc.: based on 149 unique customer surveys of these open ended questions.
Q1Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Customer Satisfaction Rating
Q2Survey Question: If you need this product or service in the future, would you use this company again?
Customer's Intent to Return
Q3 & Q4Survey Question: When you think about this company, what would you like to tell other consumers? What did you like best about this company?
Verbatim Customer Survey Response Based on Last Purchase Experience
Ben W. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They do very good work, and it is done right the first time. It is competitively priced and a little bit cheaper than the dealer. They are very pleasant, and they explain what they are going to do."
Beverly Z. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like dealing with the guys at the front desk. They are very straightforward and let me know what the problems are. They are very helpful."
Brad G. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very flexible and upfront. There was no pressure."
Carlie F. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are close to our house."
Carol C. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Probably how quick, knowledgeable, and friendly they were"
Christopher C. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The owner went the extra mile and found another solution for a rebuilt part. The customer service was great. They found another problem that I hadn't even discussed, and they were able to fix it before anything went wrong."
Claressa M. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"My car is an old, used car. They know me personally because I have been in there quite a bit. Any time I have a minor problem, they fix it right away. I feel that if there is a question that I have about my car, I can call them, and they help me. I really rely on them for their advice and expertise. I have been really pleased with them. I just found them by using the phone book. They have been really excellent, so I will continue to go to them. They take care of me personally. They will stop everything to help me. I recommend them to anybody."
Craig N. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They took care of everything."
Don T. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Convenience, and he was willing to work with me. He was timely, and his price was very good."
Doug A. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their honesty"
Emilee D. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are very friendly, they always remember me, and they always have my car done when they say it will be done. I feel like they are really trustworthy."
Erin F. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are convenient, fast, and good."
Gorden L. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They know how to work on my Porsche, and there are not many people who know how to do that."
Mark C. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Helpful and a friendly service"
Maurice S. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He has everything he needs to get the job done, and he does a great job. He is very knowledgeable about the vehicles that he works on."
Michael P. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The person I talked with knew what they were talking about."
Robert C. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were able to do a complicated transmission job."
Scott W. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I think I really liked that they opened up the hood and really explained what was going on inside the car."
Shelley N. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are very friendly, helpful, and they do good work."
Tony W. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"It is running really well now."
Yvonne M. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I think they are very qualified, and the people are very knowledgeable."
Sarah B. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Straight forward with me and told me how much everything would cost ahead of time"
Victor H. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were professional and straightforward about the cost of the work and they seemed like an honest shop"
Clint B. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They work on Porsches"
Babette H. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I trust them and their work is good. I think they're outstanding"
Eric Z. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The person who took the orders in seemed like someone I could trust and seemed knowledgeable"
Larry C. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I know Paul and I've been going there for several years"
Artemio P. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Service"
Kathy C. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The personalized service"
Megan M. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Honesty and overall attitude"
Greg S. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Quality service, fast service and the personality of the people"
David Y. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like that they are very personable, straight shooters"
Mike F. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very creative in attacking the problem and finding a resolution"
Jay M. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did the job exactly they way I wanted them to"
Saul M. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Tell me what's wrong with the car and fix it, experience"
Eric N. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Been my mechanic for 5 years, I like that Paul just tells me what's up with my car and takes care of it."
George K. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Honest mechanics, very good job and dependable"
Robin E. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Paul is very helpful with the issues with my car"
Elizabeth N. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Paul said to me, he loves it most when there is something others can't figure out. He really loves what he does and takes very good care of me"
Dennis C. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I think they're pretty honest"
Maurice P. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"No one thing, I take my car there to get it fixed and they fix it"
Chris S. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Quality, prompt, informative and seem to have a good price"
Robert P. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Seem to be pretty honest"
Bryan G. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Like the service"
Raoul G. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like Paul, he's very nice"
Jason C. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Good customer service and did a good job on my car"
Ted J. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Paul is very thorough and knowledgeable"
Adam P. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"You don't have to worry about it getting it fixed right"
Tomo O. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Quick service"
Theresa B. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They know my car and they are knowledgeable"
Robin O. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Paul knows his stuff, he has done a lot work for me and he is a great guy"
Whitney R. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They don't rip me off and do great work"
Linzy B. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Timely and estimate on the money"
Joette T. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Going there a long time, not your typical car shop, treat you well, don't treat women poorly, no girly pictures in the shop, dependable"
Calvert H. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their great A++"
Pat B. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were excellent communicators, very knowledgeable about cars, trustworthy, right on schedule, I like the fact that they're doing this sort of research to improve"
Carolyn D. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I think that the quality of the work is mentionable"
Blake V. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The location"
David D. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were inexpensive, they did good work, and they were fast."
David P. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I guess the personal accessibility of the guy in charge, I liked the fact that it was a small shop, and the owner was right there. I could talk directly to him. He oversees the work, which seems more intimate than the dealer."
Dean B. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked Paul's straightforward approach, without a lot of pressure. He had excellent interpersonal relationships."
Gary Y. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did what they were supposed to do."
Jim K. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their honesty, and they knew my Mercedes."
Kevin A. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Paul's attention to detail is phenomenal. He will check every last detail, so he can find and rectify any problems."
Rod C. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Friendly and available"
Ana R. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like that they took their time and listened to me. The mechanic rode with me to find out was wrong. Owner took the time to show me what they were replacing and showed me the old parts when the new ones had been put in."
Lizbet S. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are good at what they do and they're nice people"
Mary W. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Quick, let me know status of care, helpful and waited for me to get off work to pick up my car"
Kate C. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like the people who worked on my car"
Fenny G. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Service is good"
Mike T. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He was referred to me by a friend, convenient"
Rachel E. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Generally they call nice and early and let me when the car will be ready"
Michael D. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Personal"
Stefan W. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Personal service"
Gail R. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like that it's a small shop, I like them"
Nathan H. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Do what they say they're going to do"
Bejamin B. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Service is personalized"
Naomi W. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They explain things well, honest, good customer service"
Fred M. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Professional and knowledgeable"
Sean H. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Friendly"
John R. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Close to me, responsiveness of people"
Linda D. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The personal manner that they listen to your problem and communicate"
Paul B. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Friendly, understandable service"
Stewart K. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Honestly"
Layla G. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are very friendly"
Jane H. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They seem to be very straightforward and honest, knew about the cars"
Donald R. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They always seemed to go the extra mile in trying to make sure my car is fixed correctly. I have been using them for the past 10 years."
Eric T. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Good communication from the manager"
Fernando G. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The time that the owner took to explain what the problem was with my Mercedes"
Jean R. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They definitely know what they are doing."
John D. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Expertise and general business knowledge, they stick to their word."
John H. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"That we could talk to the owner"
Karen K. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The mechanics are very personable, friendly, and honest."
Matthew B. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Location"
Nancy R. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They seem honest and interested. They also seem to care about the work that they do."
William H. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They do good, quality work. They are one of the few people that can tune my car up and it runs well for a long time. They give customers a good tune-up and service."
Mark C. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're right next to my house"
Joanne H. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They really know what they're doing and the quality of the work is very good"
David R. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were quick and they seemed to do a good job, and they were friendly"
Mrs. S. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Proximity to work and friendly service"
Frank S. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Close to home"
Mark M. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I have a Porsche and they know what they're doing"
William B. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their prices"
Warren W. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Straight forward and they get the car in and out"
Peter K. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Location"
Kenneth K. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"People"
Dave G. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Close"
Mike O. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Fast and efficient"
Donald R. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Personalized service"
Steve L. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I do trust them over the other place that I took my car, but they are very expensive"
Kevin H. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Seem to be competent "
Curt S. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Close to my house and they are generally pretty knowledgeable"
Jay S. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"No response"
William J. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They get me in and out in a timely fashion, when they say it's ready it is"
Agnes T. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"They are very personable and very friendly."
Ben C. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked that they were knowledgeable about old cars."
Brian S. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"You can get in right away."
Kim J. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"They were personable and very helpful."
Sean H. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Location"
Anne M. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I called that day and they were able to get me in that day"
Ann D. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They got my car fixed"
Monika L. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Friendly, work with me"
Roderick A. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Get you in and out"
Charles P. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Honesty"
Chris C. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"Have been in the past very accurate, I have been going there for years, but this last time was a bad experience"
Shaw T. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Personal touch"
David W. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"One of their mechanics was able to trouble shoot a problem that a dealer couldn't fix. He died a few months ago and I can just hope that the rest of they guys are as good as him"
Sherry L. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"We really liked Brian "
Heather S. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Close, good mechanics"
Patricia G. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"I liked that is was a small shop"
Paul S. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Location, I think they have a fair price"
Krista B. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their knowledge in German cars and their location"
John C. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Local"
Eduardo C. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"Customer service"
Nathan D. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"Prompt service"
Brian B. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I think they are very knowledgeable about BMWs"
Cheryl C. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They have a lot of experience"
Mary L. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are conscientious about getting it right"
Andrea G. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"They got me in pretty fast"
Herb B. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"I think Paul is very capable."
Ellen N. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Not too happy with them right now"
Goro T. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"Friendly"
Curtis B. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"Nothing"
Christine E. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"Nothing"
Frank L. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"Nothing"
Holly F. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"I liked it when Eric was there. He took care of our car for a couple of years. He was very pleasant, and he took care of us."
Ralph K. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"The people are very nice, but that is as far as it goes."
Susan A. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"The first time we used them, Eric provided us with good service."
Teresa P. Verified Germany's Best, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"Prior to this incident, they were good. They are within walking distance from my house."
