DIAMOND CERTIFIED COMPANY REPORT
GENTEC Electrical Services
GENTEC Electrical Services provides residential and commercial clients with one-stop electrical services, including lighting, audio, video, security cameras, computer networks and energy management. The company offers a rare combination of technical expertise, craftsmanship and dedication to customer satisfaction, says president and founder Joe Scerbo.
Mr. Scerbo and his employees have more than 35 years of combined electrical experience, and they’re comfortable servicing small, medium and large jobs. GENTEC Electrical Services also installs electrical wiring, closed-circuit TV systems, data centers and uninterruptable power systems (UPS), heating and air conditioning controls, home automation and home theaters.
GENTEC Electrical Services is known for its ability to connect all the pieces of clients’ homes or places of business, says Mr. Scerbo. Its electrical technicians are uniformed, background checked and state-certified. Each technician attends more than 100 hours of technical and customer service training every year, so clients can feel at ease with their expertise.
Company Philosophy
“We strive to exceed our customers’ expectations, from a friendly person answering our phones to on-time, uniformed service professionals. It’s truly a pleasure getting to know our customers; we realize we’re only successful when they’re satisfied. In many companies, customer service is secondary to profits. But since day one at GENTEC, it’s always been about doing what’s right, even if it costs us more.”
Serving all of Contra Costa and Alameda counties including Richmond, Antioch, Pittsburg, Walnut Creek, Berkeley, Fremont, Hayward and Oakland.
Energy Consultants
LCD & Plasma Installations
Security Lighting
Lighting Retrofits
PG&E Rebate Administrator
Panel Replacements
Cable TV & Network Wiring
Trouble Shooting & Repair
Recessed Lighting
Hot Tub Circuits
Whole House, Attic, & Ceiling Fans
Home Theater Sales & Installations
Security Cameras & Access Control
Commercial Remodels & Additions
Electrical Lighting & Repair
Fans
Energy Management Systems
Air Conditioning/Heating Power & Controls
Uninterruptable Power Supply (UPS) Systems
Data Centers
Comparative Summary
Joe Scerbo, owner of GENTEC Electrical Services in Livermore, is sometimes surprised by questions about the quality control measures his company uses. “I guess there are companies out there that don’t adhere to strict quality guidelines,” he says, “but for us, it’s just a matter of fact. We do the best job possible.”That job starts with hiring only state-certified general electricians, who have...
Frequently Asked Questions
Q: Do I need surge protection for my electronic equipment and appliances?
A: "California isn’t prone to large numbers of electrical storms, like Florida or the southern United States, but we do get an electrical storm once or twice a year. For those with valuable electronic equipment—and every major applia...
Q: I’m thinking about remodeling and adding a home theater. Can you install that? When should I contact you?
A: "We not only install home theaters, we design them and sell their components and cabinets. The best time to start talking with us is before the remodeling job starts. We can usually save you a lot of money if we integrate the home theater sys...
Q: Do you do home automation?
A: "We do lighting automation. We’re Lutron-certified and install Lutron RadioRA lighting control systems."
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Industry Info
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When searching for an electrical contractor, follow the credo, “Let the buyer beware.”
So says Joe Scerbo, owner of GENTEC Electrical Services in Livermore. “Do your due diligence,” he says. “Be sure to look at the contractor’s license and insurance certificates. And check references. Don’t just take...
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Findings based on statistically reliable research from 214 surveys
Customer Satisfaction
Company Credentials
Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File
Legal & Finance
Customer Loyalty
91%
n = 214
Diamond Certified Qualification
Based on 214 customer surveys, we declare
GENTEC Electrical Services
has passed all rating steps and has earned
The Diamond Certified Award
The Diamond Certified Award
No. 809
Continuously qualified since January 2006.
David Pak
Director of Ratings Research
American Ratings Corporation
Director of Ratings Research
American Ratings Corporation
Verbatim Survey Responses From Only Verified Customers
Chuck W. Verified Customer Name
"I paid $100 for an estimation fee. They gave me good advice and saved me money. "
Research conducted by American Ratings Corporation. Ratings Methodology
Diamond Certified® Video Profile
Company Capabilities Table
GENTEC Electrical Services
1368 Pegan Commons
Livermore, CA 94550
Livermore, CA 94550
(925) 480-7957
(510) 402-5602
(510) 402-5602
DCID9253731682
Mon - Fri: 7am -7pm Sat: Available by Appointment Only
Serving all of Contra Costa and Alameda counties including Richmond, Antioch, Pittsburg, Walnut Creek, Berkeley, Fremont, Hayward and Oakland.
Joe Scerbo
20
3
Lutron Lighting Certified
783310
Liability Insurance, Worker's Compensation
Better Business Bureau
2003
Electrical Lighting and Repair, Fans, Energy Management Systems, Air Conditioning/Heating Power and Controls, Uninterruptable Power Suply (UPS) Systems, Data Centers, Communications Wiring (CAT-5 - Telephone - Cable TV), Energy Consultants, LCD & Plasma Installations, Security Lighting, Lighting Retrofits, PG&E Rebate Administrator, Panel Replacements, Trouble Shooting and Repair, Recessed Lighting, Hot Tub Circuts, Home Theater Sales and Installations, Security Cameras and Access Control, Commercial Remodels and Additions
Commercial and Residential
3-Year Warranty on Labor, 1-Year Warranty on Parts, 10-Year Warranty on Panels
Photo & Video Gallery
GENTEC Electrical Services
Concannon Lights in Barrel Room
Concord AV - Before
Concord AV - After
Corporate AV
Dr. Griggs AV - Before
Dr Griggs AV - After
Livermore Wire Pull
Livermore Panel Makeup
Gentec Vans
Hospital TVs
Kitchen Remodel
New Entry Lighting
New Power for Turbocore Chillers
Oakland - Chiller Changeout
Oakland - Chiller New 480V
Pleasanton AV - Before
Pleasanton AV - After
Runyon AV - Before
Runyon AV - After
Kitchen Remodel
Turmel AV
Whole House Airscape Fan in Attic
Home Theater Install - After
Survey Responses For
GENTEC Electrical Services
GENTEC Electrical Services: based on 214 unique customer surveys of these open ended questions.
Q1Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Customer Satisfaction Rating
Q2Survey Question: If you need this product or service in the future, would you use this company again?
Customer's Intent to Return
Q3 & Q4Survey Question: When you think about this company, what would you like to tell other consumers? What did you like best about this company?
Verbatim Customer Survey Response Based on Last Purchase Experience
Chuck W. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"The guy who came out gave me some good advice and saved me a lot of money."
"I paid $100 for an estimation fee. They gave me good advice and saved me money. "Katherine R. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"It's a fair price for a quality job."
"They get it done right."Darlene R. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"The work was efficient and I have had no problems."
"They were prompt, they did the work, they got through, and they were out of there."Jim H. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"Professional"
"They did a thorough job and explained what they were doing."Elizabeth J. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They are very highly skilled, very professional, but they are pretty expensive."
"Their proficiency, they are just people who can do what they are dispatched to do. They are really good at what they do."Claire L. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"It is a very reliable business."
"They worked with us."Raymond T. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They are expensive but good."
"They came right out and they did a great job."Shelly C. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They are friendly, polite, they know what they are doing, and they get to the point. They do what they are supposed to do. They are efficient."
"Their personnel, they are very qualified and they don't just tell you what you want to hear. They tell you what you need to hear."Lisa W. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They are very clean, courteous and timely."
"They reached out to me for the annual inspection, which I had forgotten about."Martha N. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:No
Q3 & Q4:
"They do excellent work, but they are too expensive."
"The guy did a good job."Irene B. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They are reliable."
"They know how to do electrical things correctly."Fred B. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They are very reliable."
"They are very helpful in explaining and meeting time restraints."Carol W. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They were on time and they did a great job."
"They were dependable."Ian M. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They did what they said they would do for the price they said they would do it. They did it well."
"They were very easy to deal with and they were no fuss and no hype."Sheila A. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They were good."
"They are Diamond Certified."A.V. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They do good work."
Brian H. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The technician who came and did the job was great."
Cathy M. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The people are very friendly, efficient, and pleasant to deal with. They know what they are doing."
Elizabeth J. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their people are really competent. They do a comprehensive job when they come out. Joe is really at the top of his game."
George S. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked their professionalism and their timeliness. They did a good job."
Joan S. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The person who came out, I can't recall his name right now, but he was on time, knowledgeable, and friendly. He was willing to explain everything he was doing in great detail. He was very honest and fair with his pricing. Another important thing was that he took the time to make some suggestions to me and my husband that would help us save money in the future."
John B. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were on time. They exceeded my expectations."
John K. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were on time. The guy who came out did the job quickly. Their price was reasonable. I thought they did a very good job. "
Joyce N. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very efficient and they did their work well. I picked them because they were in the Diamond Certified Directory."
Lisa D. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were prompt, personable, and they did what they were supposed to do."
Rich V. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I had three or four very different types of jobs. One man came and did them all."
A.V.S.H. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are prompt and competent."
D.C.F.A. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:No
Q3 & Q4:"They were a good company. They were prompt."
G.H.A. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their integrity, and the work was performed to my specifications."
T.C.I. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their friendliness"
Acher L. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The quality of the service that was provided and the excellent detail"
Bob P. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their responsiveness"
Darline R. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were prompt. They got right to the problem and solved it. They were friendly and personable."
Elizabeth H. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were timely, professional, and informative. They didn't leave a mess. They did what they said they were going to do in a friendly and open manner. There were no high pressure tactics to sell us anything else. I would recommend them to anyone in a heartbeat. We are already planning to use them again."
Lynn D. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were on time and courteous. They told me what I needed to do and what I should do in the future."
Michael C. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did a good quality job, and they showed up on time."
Myla W. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very thorough in describing the work that needed to be completed, and they offered different alternatives. They came prepared for my problem."
Ron T. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked the service guy. He was helpful, friendly, and he did a nice job. He cleaned up very well afterwards. He explained the procedures of the job. I had no complaints about them."
F.C. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were on time. The price seemed to be good."
O.R.C. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I was very pleased with the quality of their work and how they dealt with their customers."
Bill B. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did what they said they would do. They came on time, and they were very responsible."
Erika H. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their service, they seemed to know what they were doing."
Jacquelyn S. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked everything that he did. He was very honest. I was pleased with him."
Janie E. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their technical knowledge, responsiveness, and efficiency, we were very pleased with them. I just spoke with them about another project. They were very responsive, courteous, and clean. They were more than accommodating."
Joshua B. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They went further than they had to. They were good at explaining issues, troubleshooting problems, and discussing options. They were courteous. Their technician could have put a Band-Aid on the problem, but he dug into it and found a potential issue for us. He identified our problem. They were really helpful."
Lon H. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were efficient, on time, and professional. They did a good job."
Nick M. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Easy and fast"
Steve B. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He was very friendly and knowledgeable. He explained everything to me. He was a very respectful kid. I was very satisfied."
Donna V. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their cleanliness and their thoroughness"
Anne V. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The professionalism, cleanliness, and thoroughness"
Sam P. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very professional."
Darlene B. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very professional."
Tom Q. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their professionalism, friendliness, and they did a really good job."
Christine C. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were courteous, efficient, professional, and knowledgeable."
Peter T. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The personality of the people who showed up"
Matt H. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He did what he said he was going to do promptly."
Rita G. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I thought that they were prompt, very respectful, and they took the time to explain to me what needed to be done. He came up with a way to save me money."
Earl B. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked their quality and the way they did the work. They were willing to change it or explain why the change could not be made, and they gave suggestions."
Kristyn C. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They worked and communicated well with the other contractors. They went above and beyond what we wanted them to do."
Bob B. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were on time, courteous, and the prices were reasonable."
S.P. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They know their work."
Tony C. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were prompt and reasonable. They had great personalities and they did a good job."
Jon K. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The personal service"
Bill H. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Joe was responsive when we needed an estimate and he showed up on time. The installer was prompt and cleaned up after himself. We were so impressed we have recommend several friends to them."
Michael M. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are down to earth and easy to talk to."
Larry R. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The personal service. They were very knowledgeable."
Tracey L. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their promptness, responsiveness, and the quality of the work"
Michael F. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I thought they were very professional."
Mark P. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked their professionalism, quickness, and everything looked as they said it would."
Matt P. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their integrity, knowledge, and quality of the work"
Rose R. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Quality of the work"
Reginald G. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked their friendliness, quality of the work, and they explained what they were going to do."
George S. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are very professional, and the quality of the work is excellent. Their work is very clean."
Shannon L. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The service"
Mike P. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were here when they said they were going to be. They did a good job putting in our refrigeration unit. "
Doug P. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did a fine job, and they were quick and efficient."
Randy S. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their customer service was awesome, and I liked their quality workmanship."
Margie W. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very personable, accommodating, and they seemed to know what they were doing."
Sylvia C. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were polite, and they had good rapport with the customer. It was a pleasure having them in our house."
Jack S. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Joe was great, and they did a very professional job."
Tom G. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were personable, honest, and businesslike."
Edward I. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were considerate, friendly, on time, and the workmanship was great."
Norma W. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked Joe and the quality of his work. He was timely, professional, and patient."
Demetri K. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The personal relationship was great. They took care of any problem and responded quickly."
Thomas B. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked their flexibility when I started adding things on beyond the original contract."
Derek M. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He does a real good job, and he comes out when he tells you he'll be here."
Mario V. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did the job quickly and efficiently."
Karl E. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did a good job for me."
Joseph H. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They provide a full package. They have good quality service and a decent price."
Jane J. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I felt that I could trust Joe. They did what they told me they were going to do."
Paul V. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Prompt and courteous service"
Garrett R. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were pretty personable, and the customer service was good."
Bill B. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked the fact that Joe was very informative, and his assistant Marshall was also very good."
Bruce B. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He showed up on time and did exactly what I wanted him to do. His prices were also reasonable, and I really liked his overall professionalism."
James H. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They are reputable and competent."
"The obvious skill of their technician, they did a fine job."Edward R. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"Use them. They are reasonably priced."
"They were on time and did the work to my satisfaction."Amela C. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did very good work. They fixed the problem right away. They really seemed to know what they were doing."
Andre B. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The guy who came out was very organized. He very clearly described what the problem was and what he would need to do to fix it. I'm asking them to come back out to do an estimate on what it would cost to completely rewire the house."
Gil A. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The job they did was very difficult, but it was handled quite well. It took eight hours to finish."
James H. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"What I liked most was the skill of the technicians."
Jeff P. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I thought that they were pretty good. They sent a guy out here who I thought was really sharp. He seemed to know exactly what he was doing. He got me taken care of pretty quickly. He didn't try to take advantage of us pricewise."
Karen L. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked their professionalism and the fact that when I called them, there was always someone there to pick up the phone. They were also very prompt. They were a 'right-on' company."
Liliya J. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I don't know. I thought everything was pretty good. They were here when they were supposed to be, they did the work in the time they said they would, and they were friendly and professional."
Paul S. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were reliable. I trusted them."
Trisha K. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were prompt and very thorough. They did a good job. All of the work that they did has held up."
Legacy M. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Prompt, price, and delivery"
Arthur K. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I was satisfied with the work that they did. They did it to my specifications."
Brian C. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I thought they were prompt and very knowledgeable."
Renee L. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very courteous, they had a good service, and they were honest. Their prices were right."
Todd S. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their attention to detail, customer service, and the quality of their work"
A.I. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very qualified, and they did very good work. They were professional and very smart. They came up with some very innovative solutions to our problems. I was impressed with the final results. The people we worked with were good. They really made a difference. They were highly competent and just good people to work with."
Kathie P. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Very dependable and personable"
Kevin M. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Very polite, upfront, and efficient"
Leslie S. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their customer service was great. I had a little problem, but they came back right away to fix it. They were very professional."
Nancy F. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were prompt and nice."
Robert B. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their cleanliness"
Warren J. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their thoroughness, we were really happy with them."
Kimi T. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very professional and we got everything we needed from them."
Steve H. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The guy that came out was good and flexible."
Lynda W. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were careful, thorough, and they followed up afterwards."
Nick M. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were knowledgeable and very clean."
Mike R. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The owner's involvement was helpful. He is thorough and professional."
S.P. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Nothing in particular"
Shannon L. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The people"
Diane V. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Professionalism and friendliness. The person I dealt with is very confident."
David R. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They got the job done."
Sam P. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The service and their professionalism"
R.E.C. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their timeliness and promptness with everything they did"
Jason F. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They go the extra mile. They are knowledgeable, and the owner is great."
Bill K. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did good work, and they were honest."
Jack M. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very friendly, on time, and they did a nice job."
Craig G. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did good work."
Fred R. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They work with you collaboratively, they're friendly, and they do what they promise."
Jason D. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very prompt and able to fix the wiring problem in the house."
Richard A. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were clean, professional, and they did the job in a very timely fashion."
Jake R. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were responsive to my needs, and they did the work in a very short time frame."
Lanny U. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They took care of any problem and did the work in a timely way."
Linda K. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The finished product"
Marybeth A. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very courteous, on time, and they called when they weren't able to make the appointment. They also did a very neat job."
Jack H. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They laid it out pretty well."
Connie S. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Professionalism"
Mr. B. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very reliable."
Julia W. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were courteous, trustworthy, and they stuck to business."
Michelle F. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They are pretty responsive and they are very knowledgeable."
"Their expertise"Al D. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They were very punctual and the person they sent was very good. He knew his stuff. He took care of the problems that we needed to have corrected."
"Knowledge of electrical services"Kyle C. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"The quality of the work was good."
"They were responsive."Ryan G. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"Knowledgeable"
"Their quick response, the technician who came to my house gave me good advice about future projects."Anny O. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They knew what they were doing. They took the time to explain everything so that I could understand it."
I.K. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He was all business and he was right on top of everything. He got out here and he was able to diagnose my problem and fix it. He was a nice young man. He really knew what he was doing."
Jake R. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I've used them in the past. They generally do good work."
Rodney C. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They kept their appointments and they did what they said they would do."
Joe P. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Whenever we called, we received a very good response. They were on time. There were no delays and no need to reschedule. They were very good at keeping us up to date as to when our next review would be."
D.C.F. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were prompt, on time, and reasonably priced."
Ben G. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They seemed competent. They came to do a particular job, and they solved the problem."
Elizabeth D. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:No
Q3 & Q4:"I thought the quality of the work was fine. The guy was polite and on time."
Mark S. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They came out and did what we wanted them to do."
Mike R. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"It was done quickly."
Barbara E. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very efficient and their phone service was great."
Chris B. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were efficient and did everything promptly."
Ian T. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were reliable, professional, and they worked hard."
Wayne G. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They have always done the job for the price quoted, and essentially did the job that I asked."
Bob P. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They have good communication."
Jackie P. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The quality and integrity"
Bob P. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their ability to work through issues that came up"
Larry H. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"We had a small issue with the lighting panel they put in, but they came right came back and took care of it. They were very prompt."
Mr. S. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Knowledgeable people"
Jeff M. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their availability and professionalism"
Wayne W. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked getting ideas from them. They put in good lighting for us."
Wayne W. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their personality"
Rick W. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He was very honest, and he corrected a problem during the initial installation of the lighting."
John M. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were prompt and upfront."
Bob P. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked the good quality, responsiveness, and they delivered on what they said they were going to do."
Marty M. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're efficient."
Charles S. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He is very involved with the clients."
Todd S. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked their responsiveness and ability to go where we needed them. They also gave us a price estimate quickly."
Kevin K. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They show up when you ask them to and get the job done."
Tim F. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The owner was very personable, and they went out of their way to meet our needs."
James M. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I think they did a pretty good job."
Michael Y. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were professional, reliable, they did good quality work."
Bob D. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their price was competitive, and they were neat. They also worked quickly and cleaned up after the job was done."
Mr. B. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were pretty efficient."
Tim B. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"I thought they were a little expensive, but they seemed very honest."
"That they were honest"Barbara N. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The second fellow seemed to be able to find the problem and get the system going. Although they had to come out a second time, they didn't charge me for it. "
Donald H. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The guy was nice, friendly, and he seemed helpful."
Edward G. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very courteous and professional."
Jesse S. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like that it has been awhile and I've had no problems. They came pretty well qualified with their Diamond Certification."
Michael S. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"It was all good. They installed the device well."
Ron R. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They work hard and take responsibility for their work."
Robert M. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The quality of the work was good."
Mr. T. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:No
Q3 & Q4:"They came out quickly."
Anthony O. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like his knowledge of the lighting."
Gary T. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They knew what they were doing."
Ruth G. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They came out here and did the work that I wanted them to do. I thought they did a pretty good job."
Gabe G. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:No
Q3 & Q4:"The man who did the work was courteous and efficient. The secretary was very nice and even sent me a thank you card."
Tina K. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very prompt."
Russ D. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He's pretty easy to work with."
Paul L. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The electricians were here on time."
Mr. C. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"For the most part, they were very reliable."
S.S. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:No
Q3 & Q4:"Their courtesy"
Ruta R. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:No
Q3 & Q4:
"It is expensive."
"When I first started using them, they seemed knowledgeable."Diane W. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:No
Q3 & Q4:"They were friendly."
Larry W. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:No
Q3 & Q4:"They have done a number of things for us in the past. I thought they were thorough, efficient, and good at keeping the jobsite clean. We had a good experience with them, until our most recent situation."
Mike M. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Nothing special"
Helene C. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:No
Q3 & Q4:"He was very personable."
M.N. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:No
Q3 & Q4:"They were nice."
Dave H. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:No
Q3 & Q4:"That they showed up"
Lori H. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:No
Q3 & Q4:"The guy who came out was courteous."
Joel P. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:No
Q3 & Q4:"They were courteous and personable to me."
Mark M. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:No
Q3 & Q4:
"The customer service was not what I expected."
"There was nothing that I cared about. It was okay."Dianna G. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:No
Q3 & Q4:"He was very friendly."
Millie C. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:No
Q3 & Q4:
"Electrical work is different from other work. You don't have time to call around. They should have had better customer service."
"Nothing, except the job got done in the end."Chris T. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:No
Q3 & Q4:"They came back and fixed something that they did incorrectly."
Sandra S. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:No
Q3 & Q4:"The job they did works. The young man was pleasant and friendly."
Gary B. Verified GENTEC Electrical Services Customer Name
Q1:
Q2:No
Q3 & Q4:"I wouldn"
