Gene's Auto Repair | Diamond Certified

Independently Rated Highest in Quality

S e c o n d Consecutive Year

Originally Earned:
May 2008

We declare that Gene's Auto Repair HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified^® status.

Certificate #1336

COMPANY CAPABILITES TABLE AREAS SERVED, SERVICES & BRANDS CONTACT INFO COMPANY PROFILE DIAMOND CERTIFIED^® RATINGS DASHBOARD

(707) 642-1900

37 Tennessee Street
Vallejo, CA 94590

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Tracy Renee, President of Gene's Auto Repair, started her career working in dealerships and wholesale automotive environments. This is where she saw a need for not only quality auto repair, but a greater need for quality auto repair with exceptional customer service. From that vision, Gene's Auto Repair was born.

As leaders in the independent automotive industry, Gene's Auto Repair's 9000 square foot facility is licensed with the Bureau of Automotive Repair in four areas.

Gene's Auto Repair has been providing outstanding automotive service with exceptional customer service since 1994, specializing in both foreign and domestic vehicles. Their no-nonsense approach to automotive service and repair has made them the facility to use. Through the use of ASE Certified & Smog Certified Technicians and some of the best equipment available, they have become one of the premier facilities for mechanical and smog service in the State of California. With over 125 years of combined automotive experience, you can count on them to perform virtually any automotive service, from the most basic to the most challenging, with equal skill and attention to detail. If a job is big or small, Gene's Auto Repair is the facility for all your automotive needs!

Owner Philosophy

"Our Team’s #1 priority is our customer. It is very important for us to always focus on the customers needs and provide excellent service. We work to build relationships. Continuing to educate ourselves and advancing our knowledge to further serve our customers into the future, is a must. Without our customers we would not be in business. Customers are our business!”

Brake Systems/ABS
Electrical/Electronic Systems
Engine: Diagnostics & Repair
Clutches/Transmission
30-60-90K Maintenance
Heating and Air Conditioning
Smog Check - Testing & Repairs
Cooling Systems
Axle/Differential

AAA Approved Facility
ASE Certified Technicians
Gold Shield Station
Certified Licensed Smog Check Station
Certified Brake Station and Lamp Station
ASCCA Member
ASA Member

Serving Solano County

Findings based on statistically reliable research from 125 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?

Chart.

Company Credentials

Workers Compensation

Liability Insurance

License Verification

Business Practices

Current Complaint File

Legal & Finance

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?

Chart.

Yes:94%

n = 125

Diamond Certified Qualification

Based on 125 customer surveys, we declare

Gene's Auto Repair

has passed all rating steps and has earned
The Diamond Certified Award

No. 1336

Continuously qualified since May 2008.

David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

"They keep their appointments, they tell you when they will be done, and they finish on time. Also, I like that they email service recommendations. They send you an email if your car is due for a tune-up or an oil change."

–Carrie B.

"They helped with all of the paperwork, and they did their best."

–Clemente G.

Research conducted by American Ratings Corporation. Ratings Methodology