Independently Rated Highest in Quality
F i f t e e n t h
Consecutive Year
Originally Earned:
April 2002
We declare that General Roofing Company HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #53
(510) 761-5937
(925) 979-5954

Michael Wakerling is owner of General Roofing Company.

General Roofing Company installs roofing for residential, commercial and industrial clients throughout the Bay Area. The familyowned and operated company offers a variety of roofing, maintenance and repair solutions tailored to fit customers’ specific needs. Specialties include composition shingles, wood shingles and shakes, tar and gravel, all flat roof systems, tile and slate roofs, skylights, and ventilation systems.

Owner Michael Wakerling runs General Roofing Company with the same set of principles put forth by his grandfather, founder Jacob Wakerling: craftsmanship, integrity and reliability. Since opening its doors in 1924, the company has completed thousands of residential and commercial roofing jobs and stayed updated on the industry’s numerous technological advancements.

General Roofing Company is a CertainTeed SELECT ShingleMaster™ and a member of the National Roofing Contractors Association. For a complete list of services and photos of before and after work, Mr. Wakerling invites potential customers to visit www.generalroof.com.

Company Philosophy

“We’re a forward-thinking company that integrates history and experience with new technology. We’ve worked hard to create a professional, well-run organization, and our loyal clients are proof of our success. Our dedication to quality workmanship and excellent customer service has allowed us to offer premier roofing services for more than 90 years.”

Serving the Bay Area including Walnut Creek, Pittsburg, Concord, Richmond, Antioch, Oakland, Hayward, Berkeley and Fremont.

Roofing Systems
Gutters
Ventilation Systems
Skylights
Repairs
Maintenance

Certainteed
Certainteed
IB Roof Systems
IB Roof Systems

Comparative Summary

Founded in 1924 by Jacob Wakerling, General Roofing Company is a family-owned business built on the principles of craftsmanship, integrity and reliability. Jacob Wakerling’s grandson, current owner Michael Wakerling, runs the company under those same fundamental principles. Mr. Wakerling maintains that every customer deserves superior quality roofing and an easy, trouble-free process. He...

Frequently Asked Questions

Q: How long will my roofing job take?
A: "That depends on the scope of the job. We can give an accurate timeline after we’ve looked at the roof and determined what needs to be done."
Q: Is there a lot of debris that goes into the attic or around the ground?
A: "We usually don't tarp the inside of an attic for liability reasons, but if you ask in advance, we can accommodate. We work hard to minimize the problem of debris falling into the attic. We put tarps on plants and the ground, and we do a grou...
Q: Can you explain the different types of shingles that are available?
A: "The 30- and 40-year shingles have turned into the basic shingles. It's like having a Chevrolet or Ford—you drive it to work every day and it's dependable. One question we always ask is, ‘How long do you plan on staying in your ho...

Industry Info

If you’re unfamiliar with the roofing process, ask your contractor to educate you.
Michael Wakerling, owner of General Roofing Company, suggests people find out if their roofer uses quality materials. Cheap shingles cost only marginally less than quality ones, he says, so the decision to use them is hard to justify. Some...
Findings based on statistically reliable research from 286 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
96%
n = 286

Diamond Certified Qualification

Based on 286 customer surveys, we declare
General Roofing Company
has passed all rating steps and has earned
The Diamond Certified Award
No. 53
Continuously qualified since April 2002.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Anita B. Verified Customer Name
"They were upfront, and they stuck to their timeline in getting the job done."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

General Roofing Company
(510) 761-5937
(925) 979-5954
(510) 536-3365 fax
DCID5105363356

Mon – Fri: 7:30am – 5:30pm
Sat: By Appointment

Serving the Bay Area including Walnut Creek, Pittsburg, Concord, Richmond, Antioch, Oakland, Hayward, Berkeley and Fremont.

Michael Wakerling, Owner
40
15
CertainTeed SELECT ShingleMaster™ & Silver Star Contractor
154732
Liability Insurance, Workers' Compensation
Better Business Bureau, National Roofing Contractors Association, Professional Roofers Advisory Council, Western States Roofing Contractors Association
1924
Roofing Systems, Gutters, Ventilation Systems, Skylights, Repairs, Maintenance
Certainteed, IB Roof Systems
Commercial, Residential
5-Year Warranty on Workmanship

Photo & Video Gallery

Survey Responses For

General Roofing Company

General Roofing Company: Average 8.9 out of 10 based on 286 unique customer surveys of customer satisfaction.
Anita B. Verified General Roofing Company Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did a satisfactory job. They were professional, timely, detailed, and reliable."

"They were upfront, and they stuck to their timeline in getting the job done."

Bob P. Verified General Roofing Company Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would tell a friend in need of their services to give them a call."

"They're great. They don't mind taking on the job. There's no job too big or too small for these guys. They signed on to a difficult job, and they knocked it out. They knew exactly what they were doing."

Charles G. Verified General Roofing Company Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Prompt, efficient, and thorough"

"They were prompt and precise."

Christine S. Verified General Roofing Company Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're reliable, affordable, and an overall good company to do business with."

"They didn't try and sell us anything that we didn't need. "

Lucas H. Verified General Roofing Company Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would highly, highly recommend them."

"They didn't BS me. They were completely honest, and they did perfect work."

Eric C. Verified General Roofing Company Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're accommodating and quick to get things done."

"They finished the job on time, which was huge. I have confidence in the work that they did. "

Felix L. Verified General Roofing Company Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"If you hire them, you'll get an honest job."

"I think the best thing about them is their reliability. I haven't had any issues, since they did the patchwork on my roof. "

Larry D. Verified General Roofing Company Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were professional, very quick, timely, and efficient."

"They were great, the fact that they solved the problem within 1 day."

Laura S. Verified General Roofing Company Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're prompt, personable, and most importantly, they can solve the problem quickly."

"They were friendly, competent, and had excellent attention to detail."

Steve M. Verified General Roofing Company Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're nothing less than an extraordinary roofing company that has been in business since the dinosaurs were working as their foremen."

"I love, not like, everything about them. They have been in business for like, a thousand years. They're just great. That's all I can really say."

Tom L. Verified General Roofing Company Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do a decent job, they finish on time, and there are never any problems."

"I think they are very cooperative. If I notice that something isn't quite right, they make it right. They impress me with their work ethic."

Landon T. Verified General Roofing Company Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're a high quality company, they stay on schedule, and they stay on budget."

"I like the relationship they establish with their customers. They were very friendly, supportive, and answered all of my questions."

Ann L. Verified General Roofing Company Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Their roof construction quality was very good. They were professional and trustworthy."

"I really liked their customer service. They were able to answer my questions and address any concerns that I had. "

Barbara D. Verified General Roofing Company Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"We had a huge rain storm. Everyone up and down the street seemed to have leaking roofs after that storm. I used the Diamond Certified Directory to find them. They were prompt, efficient, and they did the job they said they would do. They fixed my roof and stopped the leak. I was very satisfied. "

"I was so glad they were able to get here and get the job done faster than any other company that I called. It was a very busy time, and they came to my rescue quickly. They were great. "

Don C. Verified General Roofing Company Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I've been using them for years, and I recommend them highly. I was very satisfied with their work quality and have never had any problems. "

"I like that they arrive promptly, they are straightforward in their work, they are easily to deal with. They do their work efficiently."

Harry J. Verified General Roofing Company Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I had a leak in my roof, and they fixed it. They knew what to do, and they did the work quickly. I was satisfied. "

"I was glad they dealt with the problem so well and solved my roof problem. "

Ilene T. Verified General Roofing Company Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are so good at what they do, so reliable. I had used them before. I got them out of the Diamond Certified Directory. That is where I go when I am in a panic, and I do not know who to use or what to do. General Roofing showed up on time, they were courteous, and they got the work done right the first time. They found my leak and took care of it right away."

"I liked that they came right away. I did not have to wait two weeks for them. They came immediately, found the leak, and fixed it. They came to my rescue and did a great job."

Lou T. Verified General Roofing Company Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are reliable, very knowledgeable, and experienced. They knew exactly what was needed to repair my room, and they did a good job. I have not had any problems up there since."

"I liked that they were professional, responsive, and they came on time. I liked that they fixed my roof quickly, and there has not been a problem since. "

Manuel S. Verified General Roofing Company Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do excellent work. We had used them many years ago, which is why we called them back again. "

"I liked that they were flexible with our scheduling needs, and they were very accommodating. "

Michelle B. Verified General Roofing Company Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did a really good job on my gutters. Gutter work was all that I needed, and they told me it would just take one day, which it did. I was very pleased with the work they did, and we have not had a problem since. "

"I liked how the work was done so quickly. It was a quick and easy process for us. They came on time, did the work in one day, and left. We have had no problems since, so they really knew what to do. They did a high quality job for us."