Independently Rated Highest in Quality
F o u r t e e n t h
Consecutive Year
Originally Earned:
October 2003
We declare that Gardens of the Wine Country HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #313
(707) 925-2964

Alan Kostelnik, Owner

Gardens of the Wine Country provides complete landscaping services for high-end residences, estates, inns, and wineries in all of Sonoma and Napa Counties. The company focuses on the landscape management, maintenance, enhancement and design of large residential properties. It installs planting, irrigation, and landscape-related “hardscape” construction such as decks, arbors, stone work, concrete, patios, walls, and water features.

Owner Alan Kostelnik is a veteran of the landscape industry, and he says one of his first loves has always been helping his clients realize their artistic visions. “Our clients are generally very busy, sophisticated, professional people who want their outdoor environments to reflect their tastes and match the quality found inside their homes.”

Gardens of the Wine Country stays continually connected with its clients by providing them with weekly reports and jobsite reviews upon request. “We think of ourselves as a small, personally connected group of professionals whom clients can feel comfortable communicating with on a first-name basis,” says Mr. Kostelnik.

Company Philosophy

“We involve our clients as much as they desire, but we also recognize that we’re hired to manage their projects for them. We communicate clearly, complete work on time and on budget, and never declare a job complete until the client tells us they’re satisfied.”

Serving Sonoma and Napa Wine Country

Design     
Exterior Woodwork    
Garden Care     
Hardscape    
Installation    
Irrigation     
Lighting    
Tree & Arbor Care
Water Features

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for landscape contractors that have earned the prestigious Diamond Certified award. Gardens of the Wine Country upholds its reputation for customer satisfaction by offering personalized service to each of its clients—a highly detailed approach rarely seen in the industry. “Each...

Frequently Asked Questions

Q: Do your estimates cover all aspects of the job?
A: "Yes. All our estimates are in writing and cover the entire job. If there are any exclusions, we clearly state them so there are no surprises or hidden charges."
Q: How long does a job take to complete?
A: "That varies with the job, but we’ll give you a time estimate when we submit our bid. Once we start a job, we keep working until it’s complete. We don’t bounce from job to job."
Q: When can you start my project?
A: "In most cases, we can start seven to 10 days after we provide the quote."

Industry Info

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Findings based on statistically reliable research from 195 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
92%
n = 195

Diamond Certified Qualification

Based on 195 customer surveys, we declare
Gardens of the Wine Country
has passed all rating steps and has earned
The Diamond Certified Award
No. 313
Continuously qualified since October 2003.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Ellen C. Verified Customer Name
"I would say, the information and process to start with. They streamlined it."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Gardens of the Wine Country
(707) 925-2964
DCID7075385120

Mon – Fri: 8am – 5pm

Serving Sonoma and Napa Wine Country

Alan Kostelnik, Owner
36
8
California Pesticide Applicator's License
315413
Liability Insurance, Workers' Compensation
Certificate of Merit, City of Healdsburg Community Improvement Award, City of St. Helena Estate Design Award, County of Sonoma Community Enhancement Award, High-End Residential Remodel Award
2001
Design, Exterior Woodwork, Garden Care, Hardscape, Installation, Irrigation, Lighting, Tree & Arbor Care, Water Features
100
Commercial, Residential
6-12 Months Depending on Service Selection

Company Blog

Syndicate content
Once the rains come, Halloween and Holiday Season arrives, not many people think about the outdoors and their landscape issues. But actually it is the ideal time to start planning any large projects or improvements to your property for the next season. Designers have plenty of time to give you the attention your projects deserve, as opposed to waiting in line with everyone else during the usual spring warm weather rush. Winter is also the best time to budget costs for next spring and get the proper planning done.

Photo & Video Gallery

Survey Responses For

Gardens of the Wine Country

Gardens of the Wine Country: Average 8 out of 10 based on 195 unique customer surveys of customer satisfaction.
Ellen C. Verified Gardens of the Wine Country Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I feel like they were very on top of everything and they had a great, knowledgeable crew. I like that the supervisor was on site each day once they started the work."

"I would say, the information and process to start with. They streamlined it."

Sonya Y. Verified Gardens of the Wine Country Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Easy to work with and the quality of the work"

"The communicativeness of Allen, he was on email each day with updates on the process. Whenever we had a question, he sent a responsive immediately. And he gave up to date timeline information every so often. "

Terry E. Verified Gardens of the Wine Country Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did a very solid job. They are responsive, neat, and did a thorough job on every aspect of the work. The quality of the craftsmanship was very high. "

"They have solid work in both design and repair. We had two different scopes of work for them, repairs and new work which required the design. So the quality and expertise, I would say was the best."

Diane L. Verified Gardens of the Wine Country Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"We like going there. The staff is awesome. They were able to make our areas look amazing."

"The options they gave us, I guess."

Bob M. Verified Gardens of the Wine Country Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were reliable, they did absolutely beautiful work, and they were responsive to all of my questions and needs."

"The job they did on my landscaping, they even worked on Thanksgiving, and they were awesome."

Ellen C. Verified Gardens of the Wine Country Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I have already told friends that he got right to the nut of what I needed to have happen. It was beautiful and relatively affordable. It made my little front yard livable, and it put everything into focus. I am very satisfied, and I have mentioned him to a lot of people. He also worked well with me on getting the materials to look natural. He was patient, and he did his end of the research. I ended up with something that was just really beautiful."

"I had interviewed about 4 other people, and he was very down to earth and very experienced. He dealt with making everything walkable and safe. I really do think the world of him."

Holly G. Verified Gardens of the Wine Country Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are easy to work with."

"They are very easy to work with."

Jamie P. Verified Gardens of the Wine Country Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Excellent service"

"I like their customer service, and they are on top of things. They get back to you in a reasonable amount of time."

Tim B. Verified Gardens of the Wine Country Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I have been very, very happy with their service."

"They get things done without me having to tell them, and they are very thorough."

Kathy R. Verified Gardens of the Wine Country Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Good attention to detail and very consistent"

"Consistency"

Mary F. Verified Gardens of the Wine Country Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I have a specialized garden, and they are able to do different things every time. They are very willing to do whatever I ask."

"I like the fact that they speak English, which makes it much easier to communicate."

Chuck R. Verified Gardens of the Wine Country Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They'd be very happy with their services."

"I think that the men take their jobs very seriously. They're very earnest about customer service, and they know their plants very well. They're absolutely a '10'."

Conrad J. Verified Gardens of the Wine Country Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The employees are extremely considerate and very helpful."

"When they finish the work, they always ask if there is anything else they can do."

Marel P. Verified Gardens of the Wine Country Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"He's very conscientious and he's on it. He returns phone calls and emails right away. He's not difficult to talk to. He's a really good gardener."

"They are always on time. Alan returns emails almost immediately. He is very good about communicating. The bills are nicely detailed."

David E. Verified Gardens of the Wine Country Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Very prompt, very thorough, good follow-up, and the work that they do is great."

Kim B. Verified Gardens of the Wine Country Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are great. They are really thorough, they do a nice job with the plants, they seem to know how to trim everything properly, and the garden has never looked better."

Sharon W. Verified Gardens of the Wine Country Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were honest, informative, and they did a very good job replacing my lawn."

Grace S. Verified Gardens of the Wine Country Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I have only worked with them for one month, and so far so good. They show up on time and take care of things."

John D. Verified Gardens of the Wine Country Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are reliable."

Tom N. Verified Gardens of the Wine Country Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The garden looks wonderful."