Independently Rated Highest in Quality
T h i r d                              Consecutive Year        
Originally Earned:
January 2012
We declare that Gaia Energy Systems HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #1812
(707) 400-0671
716 College Avenue, Suite E
Santa Rosa, CA 95404
A recent rooftop solar system installation by Gaia Energy Systems

Gaia Energy Systems has been designing and installing solar electric systems for residential and commercial clients since 1994. CEO Kate Collins says the company’s ability to handle every step of its clients’ solar projects gives it a distinct advantage over its competition. “Our services are designed to be as comprehensive as possible. After we determine the right system for a property, we’ll handle everything else, from performing energy audits to pulling permits. The only thing the customer has to do is sign the contract and give final approval of the work.”
Gaia Energy Systems’ technicians are known for their meticulous attention to detail, which, according to Ms. Collins, is crucial for ensuring every solar system operates to its peak potential. “Everyone who works here understands the importance of providing high-quality work that exceeds our customers’ expectations,” she says.

Company Philosophy

“Our goal is to provide the same level of excellent service throughout every step of our clients’ solar projects, from the initial phone call to the installation to the follow-up. We utilize our experience and expertise to ensure each solar installation is done right the first time.”

Serving the Entire North Bay including Sonoma, Lake, Mendocino, Humboldt, Napa, Solano and Marin Counties.

Solar Electric
Photovoltaic Installations
Design-Build Integrator
Residential & Commercial

Enphase
Enphase
Fronius
Fronius
Gridlock Security
Outback
PowerOne
Satcon
Schneider
Sharp
Sharp
SMA
SMA
Solectria
SunPower
SunPower

Comparative Summary

Solar companies are always looking for ways to distinguish themselves from their competition, and those that have earned the prestigious Diamond Certified award are already several steps ahead. In addition to its Diamond Certified status, Gaia Energy Systems sets itself apart by taking a turnkey approach to each project that encompasses everything from design and installation to energy audits and...

Frequently Asked Questions

Q: How much does a typical residential solar system cost?
A: "It depends on the size of your home, your power requirements and the type of equipment you install, but most systems run between $15,000 and $50,000. "
Q: How long will it take to install my solar system?
A: "We can usually have it done in a few weeks. The biggest delay is the permitting process—depending on your jurisdiction, that can take up to three weeks. The installation itself usually takes one to three days to complete, depending on...
Q: What equipment do you sell and install?
A: "SunPower and Sharp are the main solar modules that we install. We use equipment from a variety of manufacturers, but we only work with high-quality components. We want to make sure the components are tested and the manufacturers will be arou...

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Industry Info

The more you know about your solar electrical system, the better.
Regardless of why you want to install a solar system on your property, there are numerous factors to consider before making a final decision. To ensure you’re as knowledgeable as possible about the process, consider the following tips: •...
Findings based on statistically reliable research from 70 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
93%
n = 70

Diamond Certified Qualification

Based on 70 customer surveys, we declare
Gaia Energy Systems
has passed all rating steps and has earned
The Diamond Certified Award
No. 1812
Continuously qualified since January 2012.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

C.M. Verified Customer Name
"Just everything overall, they have great customer service."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

See video

Company Capabilities Table

Gaia Energy Systems
716 College Avenue, Suite E
Santa Rosa, CA 95404
(707) 400-0671
DCID7075388554

Mon – Fri: 8am – 5pm (By Appointment)

Serving the Entire North Bay including Sonoma, Lake, Mendocino, Humboldt, Napa, Solano and Marin Counties.

Kate Collins and Hardy Kuenzel
18
14
Certified SunPower Dealer, EPA Certified, NABCEP
695095
Liability Insurance, Workers' Compensation
Better Busines Bureau, Business Networking International (BNI), California Solar Energy Industries Association (CALSEIA), Master Builders' Exchange, North Coast Builders Exchange (NCBE)
1994
Design and Installation of Residential and Commercial Solar Energy Systems, Energy Audits, System Sales
Enphase, Fronius, Gridlock Security, Outback, PowerOne, Satcon, Schneider, Sharp, SMA, Solectria, SunPower
170
Commercial, Government, Industrial, Residential, Schools, Wineries
10-Year Service Warranty on Residential Systems, 5-Year Service Warranty on Commercial Systems
20-Year System Lease with no Money Down, 6-Months Same as Cash, 5-Year Unsecured Loan, 5/10/15/2o Year Secured Loan
Sonoma Solar

Photo & Video Gallery

Survey Responses For

Gaia Energy Systems

Gaia Energy Systems: Average 9 out of 10 based on 70 unique customer surveys of these open ended questions.
C.M. Verified Gaia Energy Systems Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Great customer service, honesty, and they are pretty fast."

"Just everything overall, they have great customer service."

M.T.A. Verified Gaia Energy Systems Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Quick, accurate, and very good price"

"For us, they are local."

Willits C. Verified Gaia Energy Systems Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Prompt, reliable, and they were great. I don't know what else to say. We had an electrical issue after they installed it. We had both them and PG&E come out, and they were able to come out the next day when it took PG&E three weeks to come out."

"They are reliable, prompt, friendly, and competitively priced."

Denise Z. Verified Gaia Energy Systems Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very capable, professional, and they knew what they were doing. They did everything they said they would do, and they completed the project on time and on budget. "

"I liked that they knew how to handle everything from getting permits to doing the paperwork for energy compliance rebates. We did not have to do a thing. "

Larry R. Verified Gaia Energy Systems Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They knew what they were doing. They know solar energy, and they did a great job for us. We had an existing system that was broken. They installed new parts and totally fixed our problem. We've been fine ever since. It's been great. "

"I liked that they fixed our problem so well. They knew what was needed and took care of it. It's been trouble free since."

Laura A. Verified Gaia Energy Systems Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I liked that they were a smaller company and locally owned. They were very responsive."

"How pleasant it was to work with the sales staff, the office staff, and the installation crew, I was really very pleased with what they did."

Mike S. Verified Gaia Energy Systems Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Quality"

"They were very thorough."

Shawn B. Verified Gaia Energy Systems Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Give them a try."

"Jeff was very helpful."

Laura C. Verified Gaia Energy Systems Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were reputable, knowledgeable, efficient in how they did their work, and they did exactly what they said they would do. They were very reliable, and we were satisfied. "

"I liked that we could count on them."

William S. Verified Gaia Energy Systems Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I'd recommend them to other people."

"They seemed very knowledgeable. We discussed many options. They were very helpful, and they helped me choose the size of the system and payment options. The quality of everything was good, and they did a very professional job. I was very happy with them. I was very satisfied."

Bruce H. Verified Gaia Energy Systems Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do a wonderful job with the installation, and they stand behind their product. If something happens after the installation, they take care of it."

"They're really helpful, and their workmanship is excellent."

Greg H. Verified Gaia Energy Systems Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're a stand up company, and they back up their word."

"The people were honest and trustworthy. I'm not surprised that they're Diamond Certified."

Rita L. Verified Gaia Energy Systems Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would say that they should get solar systems. The people at Gaia are efficient and responsive."

"I'm just so pleased with the whole system. When I did have a little problem, they were very responsive."

Pattie M. Verified Gaia Energy Systems Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are great to work with. They follow up to make sure you happy and that everything is working well."

"They responded quickly and worked around my schedule. If I called, they called back right away and let me know in advance if there were any issues or changes that I needed to know about."

Marjorie A. Verified Gaia Energy Systems Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did a good job, and they were very professional."

"That the business is owned by a woman"

M.I.E. Verified Gaia Energy Systems Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do quality work, they are ethical, and they are great group of people."

"Kate Collins is very professional and a joy to work with."

P.S.E.B. Verified Gaia Energy Systems Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are knowledgeable, practical, professional, and competitively priced."

"Their professionalism"

W.N. Verified Gaia Energy Systems Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"There are a lot of folks doing solar work, but these folks are the most knowledgeable and well equipped. You know you are going to get the proper equipment, properly installed."

"They were very professional, punctual, and they got the job on time."

Alan E. Verified Gaia Energy Systems Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They know a lot about solar, and they've been very helpful to us."

"The work was excellent. I was very satisfied with everything."

Arthur C. Verified Gaia Energy Systems Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very professional. They knew what they were doing. They didn't waste their time. They made sure we understood everything."

"Their prices were very fair. They were very professional. They did what they said they were going to do."

Bob R. Verified Gaia Energy Systems Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It's well worth whatever it costs them."

"They were very efficient."

Bruce H. Verified Gaia Energy Systems Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are probably the number one best installer in the area."

"The way that they worked to get the county permits on our behalf so that we didn't have to worry about any of it"

Dennis M. Verified Gaia Energy Systems Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are honest, and they stand behind their work."

"I thought their technicians were easy to talk to and informative. They were really efficient and professional. Everything about it was good for me."

Eric V. Verified Gaia Energy Systems Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're willing to go wherever they need to go to get the job done."

"I got to know my neighbor, Hardy, who does installations. They're local. "

Erin G. Verified Gaia Energy Systems Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would say they are the people to call."

"They know their business quite thoroughly."

James B. Verified Gaia Energy Systems Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very professional."

"We live in a rural area, so it's hard to get good service. GAIA is reliable, and their quality is much more professional. I've been happier using them rather than other contractors."

Jerry M. Verified Gaia Energy Systems Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Give them a call."

"I think because they were a small company, it was easier for them to work with me, unlike larger companies. I was very happy."

Joe G. Verified Gaia Energy Systems Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very friendly."

"They did a great job, and they gave me a great price."

John K. Verified Gaia Energy Systems Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very customer service oriented. They were wonderful to work with. They actually repaired some things that others had done incorrectly."

"They gave us a really great system and made great recommendations about things we hadn't thought about. Before we even committed to have the work done, we had a power outage, and they came out to help us. They went above and beyond. They did everything right. They communicated clearly and finished on time."

Lani V. Verified Gaia Energy Systems Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They came up with the best plan, took into account our needs, and were very thorough."

"The best thing was that they were the most competitive in price."

Mark A. Verified Gaia Energy Systems Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Personalized, attentive, and a complete service"

"When I had a problem, they took care of it."

Martha B. Verified Gaia Energy Systems Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Be very clear with what you want ahead of time."

"They really know what they're doing."

Michaell G. Verified Gaia Energy Systems Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Honesty, timeliness, and they met our tight schedule. They were able cooperate with the builder to put in our two solar systems when the house was being built. They were the only one that could make the schedule."

"Honestly, we were totally happy with the installation schedule. They were very upfront about what they could and couldn't do. They gave us more direct information than any other solar contractor. Kate is the best. She explained everything in a simple way."

Scott S. Verified Gaia Energy Systems Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would tell them they are the best local solar installers."

"Their attention to detail"

Tom B. Verified Gaia Energy Systems Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The reason I went with GAIA Energy Systems is because I got superior service from them. Everything was right, from the price estimate, through the bidding process, and completing the paperwork after the system was installed. "

"It's hard to narrow it down to one thing, I guess the quality of their service and workmanship. The people were pleasant and easy to deal with. I was very satisfied with their work."

Wayne B. Verified Gaia Energy Systems Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Professional"

"I like Hardy."

Donald H. Verified Gaia Energy Systems Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They're polite, efficient, and they follow up/"

"Tom is the nicest guy. He's very compassionate, and not testy at all. He's also very thorough. He's a good man."

D.R.B.A. Verified Gaia Energy Systems Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They're very professional. The service is great. They work with you and around your schedule. They're very flexible."

"They're a local company which means they are more available when I call for service."

Laura L. Verified Gaia Energy Systems Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"The preparation planning was outstanding and contributed to the overall success of the project."

"They were very good at updating the progress of the project on a continual basis."

M.T.A. Verified Gaia Energy Systems Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They are quick, efficient, and their product has worked well for over a year."

"Their quickness and efficiency"

Steven R. Verified Gaia Energy Systems Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"Their installation team is excellent, their prices are good, and they stand behind their work."

"Their customer service was great. They put together an excellent operating instruction manual, they provided excellent training support, and they assisted me with design recommendations."

Arthur G. Verified Gaia Energy Systems Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They were very responsive and immediately followed up on any post-installation difficulties that came up."

"They were friendly and very willing to meet and ensure our requirements."

Erik K. Verified Gaia Energy Systems Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They're local. They came and fixed it when it was broken."

"They came out to fix it when it was broken. They are local."

Greg M. Verified Gaia Energy Systems Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They were efficient, and they did the job."

"They were prompt."

Hal S. Verified Gaia Energy Systems Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They have been extraordinarily lovely to work with, and they were very competent."

"The staff"

Peggy S. Verified Gaia Energy Systems Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"I like that they are local."

"Their follow-up was good."

Tamara A. Verified Gaia Energy Systems Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"Check them out."

"They spent time with me throughout the process to answer whatever questions that I had."

Tim R. Verified Gaia Energy Systems Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They did a great job."

"It was fast."

Tim S. Verified Gaia Energy Systems Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They actually know what they are doing."

"Everything they install is quality. I haven't had any problems with it."

John U. Verified Gaia Energy Systems Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"They provided very good service. We were very satisfied with the job they completed for us. "

"I liked that they were responsive. They did their business professionally and well. They did everything they were supposed to do on time."

Michael S. Verified Gaia Energy Systems Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"I don't know."

"Nice people"

Robert M. Verified Gaia Energy Systems Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"I would tell them that they did what they were supposed to do."

"Probably the pricing, I thought it was the fairest pricing for what we found."

Jaime W. Verified Gaia Energy Systems Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"They have a great service. We're off grid, and for me, I would say that they're a little expensive, but they do a great job."

"I like the quality of their work. I've used them for several years."

Pete S. Verified Gaia Energy Systems Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"Prompt and locally oriented"

"They're friendly, and they give quality at a fair price."

Benj T. Verified Gaia Energy Systems Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"They're very good company. They provided us with very good service. It seems like everything is functioning very well. They were expanding rapidly, which was the only thing that caused minor delays. "

"Good communication"

David B. Verified Gaia Energy Systems Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"They're local and knowledgeable."

"They were pretty quick in getting the job together."

Erin S. Verified Gaia Energy Systems Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"Go solar."

"They were local. I could get a hold of them."

Frank M. Verified Gaia Energy Systems Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"I think it's important to use earth energy. They provide a good system."

"I like using solar energy and the results."

Joel L. Verified Gaia Energy Systems Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"They were pleasant."

"They had good communication about the job expectations."

Kerry R. Verified Gaia Energy Systems Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"I really enjoyed the service in the past, however, they are so busy right now that it's so hard to get a hold of them for a residential follow-up service. They're doing bigger installations and not doing a lot of residential installations."

"I felt like that we had a personal relationship with them."

Richard T. Verified Gaia Energy Systems Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"Be sure you get a bid."

"They tried to satisfy my needs. They did decent work. I was happy with what was done."

Rita W. Verified Gaia Energy Systems Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:

"The company was just getting into installing the panels that were in coordination with the government, so they're probably better now."

"They installed the panels that I was missing, and they didn't charge me."

John N. Verified Gaia Energy Systems Customer Name
Q1:7 out of 10
Q2:No
Q3 & Q4:

"They're nice folks, but they're doing too much business with not enough employees."

"They're nice folks. They do fine work when you're not in a hurry."

Braden B. Verified Gaia Energy Systems Customer Name
Q1:7 out of 10
Q2:No
Q3 & Q4:

"Kate is awesome and Susan is awesome. I love both those gals."

"I really enjoyed working with Kate and Susan. We got a good system from them, and they really made it fun."

Chris P. Verified Gaia Energy Systems Customer Name
Q1:7 out of 10
Q2:No
Q3 & Q4:

"I am ambivalent, so I do not have any answer."

"They were responsive when we called."

Dennis F. Verified Gaia Energy Systems Customer Name
Q1:7 out of 10
Q2:No
Q3 & Q4:

"I would make sure that you realize what you're buying and that one panel does not affect the whole string of panels."

"The way the installation was done, it was done easily."

Eric G. Verified Gaia Energy Systems Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:

"They are a little bit pricey for decent work. Although, we are in the middle of nowhere, so everything is pricey."

"Quality components"

Troy K. Verified Gaia Energy Systems Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:

"Use them."

"They were local."

Alex A. Verified Gaia Energy Systems Customer Name
Q1:4 out of 10
Q2:Yes
Q3 & Q4:

"It started out rough, but it got better. We are going to secure a bid from them for future work."

"Their prices are reasonable, and their staff is very personable."

Jack N. Verified Gaia Energy Systems Customer Name
Q1:3 out of 10
Q2:No
Q3 & Q4:

"They need to hire more people to cover all of their clients."

"They were really nice, they did a good job when they set up the system, and they were very helpful and responsive at first."