- Top-Rated Companies
- The Certification
- Consumer Resources
- Expert Reports
- About Us
- Site Map
Frank’s Auto Service provides a wide range of repair and maintenance services for all types of domestic and Japanese vehicles at its Walnut Creek facility, handling everything from oil changes and brake work to extensive engine and transmission repairs. The company takes a highly personalized approach to dealing with customers that includes offering same-day service and a 24-month/24,000-mile parts and labor warranty, which is double the industry standard.
Owner David Frank says Frank’s Auto Service’s longstanding community presence has allowed it to develop a loyal clientele base that’s quick to refer the company to others. “My father started this shop in 1958, just one block from our current location, and we still have customers who remember bringing their cars to him. Now, with my son, DJ, we’ve become a third-generation shop. Our customers really appreciate working with such a family-oriented company.”
Frank’s Auto Service believes in the importance of educating customers about preventive maintenance so they can avoid potential problems in the future. “We do everything we can to help our customers with their vehicle issues, from prioritizing work for those on a budget to explaining every step of our repairs,” explains Mr. Frank. “We want them to leave our shop knowing we have their best interests in mind.”
“We’re a family business, and we treat our customers like part of that family by making them feel at home whenever they come into our shop. Our reputation for providing positive experiences is an important part of our success, so we do everything we can to make sure our customers are as comfortable as possible.”
Serving all of Contra Costa County including Pittsburg, Antioch, Brentwood, Richmond, Concord, Walnut Creek, Maltby, Oakley, Danville, San Pablo and W
Extensive Engine & Transmission Repairs
Scheduled Repair & Maintenance
As a vehicle owner, it’s important to know your warranty rights.
Some people worry they’ll void their manufacturer warranty if they take their car to an independent repair shop. However, under the Magnuson-Moss Act, it’s illegal for a vehicle manufacturer to include any stipulation in a warranty that requires the...
"I began using them when I moved to Rossmoor 20 years ago. They provide a really good service and a great value for what they do. Everyone I know uses them too. ""I like that they provide a shuttle service, which makes it very convenient. I like being able to take my car and leave it there. They take me home, let me know when it is ready, and bring me back to get it. They provide such a nice service."
"He's fair and honest. He tells you what is wrong.""It's convenient. We're older, so he comes and gets us, and takes us back. It's the personal satisfaction."
"I love them. They have the knowledge, and they are honest and prompt in their work. I did this survey, because I love Frank's. ""They are a pleasure to work with."
"I've been using them since I moved to Rossmoor, about 9 or 10 years ago. I'd give them an '11' across the board. They are excellent, trustworthy, and honest.""I like their customer service and that they take you door-to-door in their shuttle service. They tell you when something isn't needed. They are honest about everything. "
"They are honest and reliable.""They were timely."
"That they pick you up and take you home, they're very personable, and they let you know when your service is due.""Just the overall service, I think that they're a little more expensive than the place that my friends go to in Lafayette, but the service has been worth it."
"They're very good about letting you know what they find wrong with your vehicle and also diagnosing preventative issues that may occur in the future.""I like the people who work there. They're all very friendly and knowledgeable about their business. They're pretty good."
"They were friendly, professional, and they came highly recommended by all of my neighbors. They explained things well. I felt they would be able to do a good job fixing my car. ""I liked that they were able to fix my car, and it has been running well ever since."
"It's very well done.""It's very convenient."
"I'd recommend them. They're a good service. They will bring me home if I leave my car there, and they will pick me up if I don't have a ride.""I'm always happy. They are very friendly, and I trust them. I've been going to Frank's for years. I have a Toyota that I bought in 2007. I brought it to Frank's Auto Service, and I know that I got good service with Frank's. I've always been satisfied with them."
"How friendly they are, and it's very comfortable. After going to the Honda dealership for years, Frank's Auto service is much more personal.""They accommodate their customers very well. I live in Rossmoor, and they drove me home. It's very comfortable dealing with them."
"They've been in business for so long, and they've always been good.""We've been using them for years. My husband used to go when Leo, the father, was there, near to where they are now. I like the people and the way they do things. They're always very helpful and congenial. I don't know anything about cars. They take care of it for me. I trust them. When it needs to be taken care of, they do what needs to be done."
"I'd recommend it.""They went out of their way for us. We were waiting for a part for our car, and it needed to get over to Miracle Auto Painting, because it had been hit. Dave Junior went out of his way to get the car over to them. He was waiting for a part as well and got it back to Frank's, so when the part came in, he put it in and there we were."
"There are no surprises, just good service.""How upfront they are with their fees and whatever they're doing, they always put you first. I've been using them for 10 or 15 years."
"To go there""The service, they're prompt and efficient. They pick me up and bring me home. They're on the ball, and I feel that they are honest. I depend on them."
"They're ethical, they always work to get you in, and they work within your budget. I trust the work that they do and the quality of their service. They care, and they're personable.""That I trust them, I've been using them for fifteen plus years. My goal is to always use them if I can. I don't shop around, because money isn't the only criteria. It means a lot to me that I can trust them and that they do good work. I'm perfectly happy with them exactly the way they are."
"He's very good. He has prices that match those in regular auto service emporiums. He's quite good.""His work is very thorough, and he always wants to keep your vehicle in great shape. He comes back to you whenever he finds something that needs his attention."
"We've been using them for over 20 years. They are really good and really honest. I've owned a number of cars in my life, and this is the best place we've ever found to work on our cars. ""I like that I know them and they know me. I trust them and know they are honest. We've been using them for years, since we moved to Rossmoor, and have never had a problem. They are the best around. "
"I've been using them for 17 years. Since this survey is for Frank's, I'll do it. They are the best, the absolute best place to take you cars to. They are honest, friendly, and they know what they are doing. ""They are the best people, the best mechanics, and they do the best work ever."
"My mother uses Frank's, so that's how I learned about them and began going there myself. They are efficient in how they manage their operations and do their work. They are accurate in their diagnosis process, clear in their explanation, and very honest. I have been very satisfied.""I like that they are able to fix my car in the time they say it will take. They do it for the price quoted. I have not had any issues or problems with them, ever. "
"I rely on them completely for everything my car needs. They are totally honest, and they always do a good job. ""I like that they don't do anything that you do not ask them to do. They do not make stuff up just to pad the bill. I like their honesty."
"They're great. I always use them. I think they are wonderful. ""I like that they are honest, friendly, and they treat me like family."
"That you're in good hands""I think they are direct and honest."
"They are good people, and they know what they are doing. I know my car is in good hands when I take it there.""I have recommended them to others. I like that they are honest, with fair prices. They are prompt in getting the work done too. "
"I think he is a very honest businessman. I wouldn't hesitate to take my car to him. I would recommend him to anyone. ""He's very congenial, and he does very good work."
"Those guys are great. They will do whatever it takes to fix your car.""They are always professional and reliable. They will look for better prices in parts and go out of their way to look out for you. "
"They are very honest and thorough in their work. ""I've traded with them. I've known their business for years and trust them with my car. "
"They were always very accommodating when I took my car there for services. ""One time I really needed to get my car back very quickly, and they were very helpful to get it done right away. I've never forgotten about that. "
"I think that he's pretty honest.""I like the personal attention."
"Frank's Auto Service is very personable and attentive to their customers' needs. ""They are very nice, and they really know your car. We've had no problems with our car because of their fine work. We keep going back to Frank's, and we tell our friends too."
"They've just been great. It is wonderful to know you have a great mechanic and place to take your car and know it's in good honest hands with people who care.""They are honest, reliable, trustworthy, and courteous."
"They are thorough, honest, reliable, and they do good work. ""They maintain a very clean shop and provide excellent customer service. They provide coupons to use for future repairs, which really come in handy when budgeting unexpected auto repairs. "
"They are very accommodating, and they do good work.""They are always available. They are communicative, and they are good to work with."
"They were friendly, thorough, and I got good results from their auto service.""Good results from their service, and they are friendly."
"I've been going there for the past 15 years, and they've been absolutely wonderful. They do a great job.""Their overall service and their friendliness, they do a good job."
"They are a good value for the money. ""They solved my car's problems quickly and professionally."
"They've been in the business forever. Because they have been in the community for a long time, they can be trusted. There were three or four people who recommended Frank's Auto Service to me.""Dave, the owner, is honest. He doesn't ask me to do anything that is not needed. I was pretty satisfied because they knew what they were doing."
"They are an honest, local family business. I've taken my car to them for years.""The best part of my situation was that they were so conveniently located to where I live. I've recommended them to others for years. "
"They do good quality work at good prices.""I've been going there for a long time. I like their thoroughness and their friendliness."
"They are very honest and reliable. I would be happy to take my car there and be comfortable about it.""They're very friendly, very competent, and honest. They do a great job."
"They know how to fix the problem with our cars. ""My husband found them first. We just go there all the time now, because we really trust them. "
"They are very friendly and prompt doing the service and the repairs. I am very satisfied with them in every way.""They repair my car with fair prices, and I trust them. I rely on them, because I know that they know what to do and will do it correctly."
"I feel like I get a good value. They're very nice people. I like working with them. The price is right.""They are prompt with how they conduct their business. When they say it will be ready, it's ready."
"I always refer people to them. They are honest, and they are like family. I would use them again, because they are great.""They did the job that was necessary and only the job that was necessary. They didn't add any other services that were not necessary."
"They've always been strictly honest with what is needed to be done. I appreciate that, because sometimes, that's not always the case with auto repair shops.""I've been using them for more than 14 years, it's the fact that they treat you like a member of their family."
"They are very courteous and very nice.""They keep my automobile trustworthy and sound. The staff is excellent."
"I have full confidence in Frank's Auto Service. I've been going to them for years.""They are the best in the area, and they are very dependable. They know what they are doing. They have great customer service. "
"They do good, dependable work.""They got the car done when they said they would."
"I used them for an emergency that occurred while my mechanic was out of town, and they were fantastic. ""They took care of a lot of little details that had been overlooked."
"They are completely trustworthy, 100% honest, and they really care. I am a retired widow on a fixed income, and they are truly thoughtful of my safety and my limited means.""They are very honest and fairly priced."
"I think they are very honest.""It is very convenient. When I drop the car off, they take me home, and when the car is ready, they either pick me up or deliver the car."
"I use them all the time. They are very honest and ethical, which is so refreshing.""They are competent, and they have reasonable fees. They go the extra mile to help out."
"I've been going there for so long. They're professional and personal. They are good mechanics.""If you have a problem, they fix it. I really like their new location. I think they do an excellent job."
"They are reliable, good, and they know what they are doing. Yes, I would recommend them to others.""They are very accommodating. They even take you home and pick you up again. I enjoy taking my car there. "
"They're exceptional. They have really good customer service. They explain car problems in ways that people can understand. ""They're personable. They're perfect the way that they are."
"They're very honest, efficient, and considerate.""I've been going there for 20 years. They do a good job. They serve you when you need them to, not some other time. They've had the same people working there for years. You can count on them. When you go for one thing, they check everything, which is good for single women, because you know they take care of your car."
"Frank is honest.""He is fair. You can trust him with the repairs. Their prices are the best. He helped us sell our car, and we were able to get a decent price for it."
"They are fair, helpful, and honest. They even come and get you and take you home when your car needs repairs.""Their pricing is fair. I like how they explain in detail about the repairs that need to be done and why. "
"Go there. They are dependable. ""Dependable, and over the years, they have been very informative."
"Use them. ""It's convenient. "
"Their shop is clean, and they are reliable.""The quality of their service, they're doing a great job."
"You can trust them.""They did what I asked them to do. They did it well and for a reasonable price."
"If you need a trustworthy mechanic, they are definitely the one. ""Their service is 100% professional. There's no doubt about it. They are wonderful guys. I trust everything that they do. "
"I've been using them for years. They are the most delightful family I've ever known.""They are outstanding. I like that they are a family business and in the community to service."
"I know Dave, and anybody who works for him, will do a very good job.""Dave was as honest as he could be. I was satisfied."
"They were very courteous. His son gave me a ride home. He was very polite. It was Dave's son, but I can't remember his name.""They have a very clean garage, and when you go into the waiting area, it's also clean and businesslike. They were all gentlemen."
"They're very friendly and helpful.""They fixed my car right away. I just waited for it, and it was done the same day. I think they're doing fine."
"I've told a lot of people about Frank's Auto Service. I don't have anything bad to say about them. Dave Frank is perfect. ""Dave is kind. He explains things to you, and he has a very nice personality. He has a lovely son who works with him. Dave and the people he hires, I mean the mechanics, are all fantastic. "
"They are very honest. They do excellent service, and I highly recommend them.""I like the excellent service. They listen to you, and they go out of their way to do the best they can for you. I have great confidence in them."
"They are very honest. They keep track of all the work that they do for me. They call when it's time for me to have my oil changed and when they find anything wrong with my car. They call and let me know how much it will cost to fix it. Their service is excellent. The guys are all very nice. I always feel comfortable leaving my car there.""Their honesty"
"They are friendly, courteous, and they have a good pick-up and delivery service.""The pick-up and delivery service"
"They are fair and very honest. They do very good work. People shouldn't be afraid to use Frank's Auto Service.""They are dependable, honest, and their place is very clean and neat. Their workers are very polite and helpful."
"Quality of their work, and they got it right the first time.""They delivered everything on time."
"I like that they are in the neighborhood. They are only two blocks away. They do a good job. They go above and beyond to help you.""They are friendly. They get the car ready at the time they promise it will be ready. They get the job done. "
"They are reliable, friendly, and fair. They did the work quickly.""I like talking to the owner, Dave Frank. It"
"I have been very pleased with their work. They have been very good.""I am very pleased with everything that they do in keeping my car running right."
"They offer pick-up and delivery service. They'll come and get you. They pick you up as well. They offer a comfortable service.""Their new shop is really comfortable. It's obviously an upscale shop. It's very clean. I like their communication. They give you a list of things that they have checked on your car and then they give you a list of the repairs that are needed in the future."
"They are very reliable. They do a very terrific job. It's all positive.""They are very reliable. That's the important thing."
"They are very honest and very reliable. Their price is fair.""Their customer service, they repaired our car well. They did a good job."
"It's a good place to go for service. They tell you what needs to be done, and they do it.""They are really professional. "
"It's a good place to try. If they haven't done so, they should.""They did the diagnosis of what was wrong very quickly. They gave me an estimate, and I paid close to the amount of the estimate or even a little under their original estimate."
"They are reasonable, clean, very helpful, and easy to deal with.""They are quick, efficient, and their price is reasonable."
"They have good customer service, they are honest, and they have a clean shop. They gave me a ride back to work, and the job was finished as promised.""It's close to where I work, which is why I chose it."
"They are absolutely the best and most efficient shop. I would recommend them to anyone at anytime.""They are tops at everything, from the time I walk in until I leave."
"I would tell people that they are a very wonderful car repair shop.""They have good repair skills and integrity."
"I would tell anyone that If they want a really dependable mechanic, they should go to Frank's.""I like that they give me a ride home when I drop off my car for work and that they come and pick me when it is ready. They are dependable, and I trust them."
"They are a good, honest place to have your car fixed.""I like that they deliver you while the car is being serviced."
"They are very reliable, friendly, and helpful.""I trust them, and they provide a shuttle service."
"For 17 years, I have told people that they are excellent at what they do and their prices are fair. They are incredibly friendly. They always let me know what needs to be done and what can wait. They prioritize the work for my budget.""I always feel really well taken care of."
"They have been great to deal with for almost 20 years, and I highly recommend them.""The satisfaction I get from knowing they did a good job"
"They really do a great job, and they seem to care.""They are really honest, very professional, and thorough in their work. I'm always really satisfied with everything that they do."
"I've only used them once, but they did really good work. I was quite satisfied.""They told me what needed to be done, what they would do, and went ahead and completed the work. The car was fixed, and I was on my way again totally satisfied."
"Frank's Auto Service is dependable and honest.""I trust Frank's Auto Service to do the job that needs to be done and to do it correctly. I have no concerns about their ability. They give me everything that I need or my car needs including giving me a ride back and forth to my house if I need them to. "
"I'm 92 years old, and my husband is gone now, but he always used Frank's Auto Service.""They have always serviced our car to my husband's satisfaction, and we trust them. They took good care of us and our car. "
"I'm satisfied.""I can't think of anything."
"They did a great job.""I have no worries when I take my car to them. I would not take my car anywhere else."
"I've used them for quite a while, and they've always done a good job.""The quality, and they are close by."
"That they are honest, and they do a good job.""They do a good job, and they don't try to sell you services that you don't need. "
"They're very trustworthy. I've only gone there once or twice, but I was very satisfied. ""I like the service that they gave me. They helped me out. "
"It's a professionally run business.""We've known them and have taken our cars there for more than 45 years. They are trustworthy."
"They have a nice, friendly attitude. I've been satisfied with their service.""I like receiving reasonable services at a reasonable price. I like their courtesy and how helpful they are. I've never had to bring my car back for the same problem. The work is done well."
"They were very thorough, and they did a good job.""The way they handled me and the car, they were very good. They knew what they were talking about. "
"They are pleasant. I feel that they give you your money's worth. They are nice. They come and bring you to their shop when the car is ready.""They seem to know what they're doing."
"They communicate. They tell you what's wrong with the car, how they will fix it, and when they'll have it done. ""Fair prices, and they provide a good quality service. They communicate very well. I think they're great."
"He was good. He took care of the problem and fixed my car.""He tries to give you an honest diagnosis."
"They are a little pricey, but they're convenient. They do work in a timely fashion. There's more comfort that it's owned and operated by the family. They have a shuttle service. When the car is ready, they come and pick you up. They have a very clean office.""I like the family. They are very honest business people that I trust. They are incredibly service-oriented and customer-friendly. They offer pick-up and drop-off services. It's a family owned business. His son and wife works there. It gives you a neighborhood feeling. I would definitely recommend them. Also, if I called and told them who I was today, they would recognize me."
"I would recommend them and give them their phone number.""I think the best thing is that they get the work done on time."
"They are on time, courteous, and competent.""Their competence"
"I only went there once, a while ago when I was in the area, and I had to take the car back to complete a continuing issue with the problem. They quickly took care of the problem that was an unforeseen consequence without any hesitation.""They were very friendly."
"Make sure you get an estimate.""I think since he has expanded, it has changed, but it's still a friendly service."
"They're convenient, helpful, and available, so that you can get the work done right away. I think they do a good job.""Their helpfulness, and they are convenient."
"They are reliable.""I don't know. I guess I like that they know what they are doing, and they are straightforward."
"They are good people. ""They take me home and bring me back."
"He was always good with his work. ""He knew what he was doing."
"They do quality work.""They were prompt. They repaired the car pretty quickly."
"They are economical, prices are fair and reasonable.""The car is ready at the time they promise it will be. He is very well established in Contra Costa County. He manages his business very well."
"They have the best service.""That they have the best service, it's close to where I live, so it's convenient."
"They were fast and thorough. They got the car done quickly.""The way they communicated what was wrong with the car and what needed to be done, I took my mom's car there, and she was very happy with their service."
"They have good service, but their prices are not competitive.""The shuttle service"
"They are honest and friendly.""They are honest and friendly."
"They are quite reliable. Frank is nice guy. They know what they are doing, and they are very accommodating.""I have used them for a long time and I trust him to know what's best for my car. "
"It is convenient to take my car to them, and they do a good job. They complete the work on time. ""I like how they get the work completed on time. They are very prompt in how they do things. I have no complaints. "
"Check their prices first and compare them with other auto repair shops.""Convenience, and they are very nice."
"They are accommodating, professional, and they appear to be capable. They have good ethics.""They were able to describe what they need to do with my car, they gave me an estimate, and it was fixed. They were very nice. They help older people."
"I would suggest that they go someplace else. They were always doing the hard sell.""They were clean and polite."
"When I went there, it was ok, but I was not really happy with them.""Their location and shuttle service to take you home or pick you up when the car is ready"
"I would tell people to try and find a different place if possible. I do not have many choices were I live.""They were personable."